{"id":13531,"date":"2017-01-17T18:12:07","date_gmt":"2017-01-17T17:12:07","guid":{"rendered":"https:\/\/www.zapptales.com\/?page_id=13531\/"},"modified":"2017-08-19T09:27:46","modified_gmt":"2017-08-19T09:27:46","slug":"problems-with-iphone","status":"publish","type":"page","link":"https:\/\/www.zapptales.com\/en\/help\/problems-sending-chat-login\/choose-your-os\/problems-with-iphone\/","title":{"rendered":"Problems with iPhone"},"content":{"rendered":"<\/div><\/div><\/div><\/div><\/div>
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Problems exporting your chat via iPhone<\/h3>
<\/div><\/div><\/div>\n
<\/span><\/span><\/div>\n
<\/th>PROBLEM<\/th>POTENTIAL ISSUE(S)<\/th>SOLUTION<\/th><\/tr>
1
\n<\/th>		My email is stuck in the outbox<\/td>1) Wi-Fi connection is unstable
\n2) iCloud Drive is not activated for WhatsApp
\n3) Not enough data space<\/td>		Our suggestion:
\nUse our zapptales app to export your chat! You can download it in the Apple Store.<\/p>\n

Not a fan of apps? The following tips might solve the problems:
\n1) Check if your Wi-Fi connection is stable
\n2) Make sure that your iCloud Drive is activated for WhatsApp
\n3) Make sure you have enough data space on your phone
\nAfter checking all the tips, check your outbox again or close the e-mail app and open it again.
\n<\/td><\/tr>

2<\/th>I can’t enter the zapptales email address<\/td>iPhone email account is not set up<\/td>Our suggestion:
\nUse our zapptales app to export your chat! You can download it in the Apple Store.<\/p>\n

Not a fan of apps? The following tips might solve the problems:<\/p>\n

Set up an email account in your iPhone settings. You can follow the official Apple instructions for this here<\/a><\/td><\/tr>

3<\/th>It just won\u2019t work with iCloud <\/td><\/td>Our suggestion:
\nUse our zapptales app to export your chat! You can download it in the Apple Store.<\/p>\n

Not a fan of apps? The following tips might solve the problems:<\/p>\n

1) Try to send us your chat via Dropbox.
\n2) Try to send us your chat via Google Drive.<\/td><\/tr><\/tbody><\/table><\/div>