{"id":35126,"date":"2019-06-11T14:51:01","date_gmt":"2019-06-11T12:51:01","guid":{"rendered":"https:\/\/www.zapptales.com\/?page_id=35126"},"modified":"2023-03-31T12:29:51","modified_gmt":"2023-03-31T10:29:51","slug":"help-and-contact","status":"publish","type":"page","link":"https:\/\/www.zapptales.com\/en\/help-and-contact\/","title":{"rendered":"Help and contact"},"content":{"rendered":"<div id='full_slider_1'  class='avia-fullwidth-slider main_color avia-shadow   avia-builder-el-0  el_before_av_slideshow_full  avia-builder-el-first  wbq_hide_on_mobile  container_wrap sidebar_right' style=' '  ><div   data-size='no scaling'  data-lightbox_size='large'  data-animation='slide'  data-conditional_play=''  data-ids='34071'  data-video_counter='0'  data-autoplay='false'  data-bg_slider='false'  data-slide_height=''  data-handle='av_slideshow_full'  data-interval='5'  data-class=' '  data-el_id=''  data-css_id=''  data-scroll_down=''  data-control_layout='av-control-default'  data-custom_markup=''  data-perma_caption=''  data-autoplay_stopper=''  data-image_attachment=''  data-min_height='0px'  data-src=''  data-position='top left'  data-repeat='no-repeat'  data-attach='scroll'  data-stretch=''  class='avia-slideshow avia-slideshow-1  av-control-default av-default-height-applied avia-slideshow-no scaling av_slideshow_full   avia-slide-slider '  itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><ul class='avia-slideshow-inner ' style='padding-bottom: 20%;' ><li  class=' av-single-slide slide-1 ' ><div data-rel='slideshow-1' class='avia-slide-wrap '   ><div class = \"caption_fullwidth av-slideshow-caption caption_center\"><div class = \"container caption_container\"><div class = \"slideshow_caption\"><div class = \"slideshow_inner_caption\"><div class = \"slideshow_align_caption\"><h2  class='avia-caption-title  '  itemprop=\"name\" >Welcome to our customer support center \ud83d\ude0a<\/h2><\/div><\/div><\/div><\/div><\/div><img src='https:\/\/www.zapptales.com\/wp-content\/uploads\/2019\/05\/zapptales-support-2-1500x300.jpg' width='1500' height='300' title='zapptales-support-2-1500x300' alt=''  itemprop=\"thumbnailUrl\"   \/><\/div><\/li><\/ul><\/div><\/div>\n<div id='full_slider_2'  class='avia-fullwidth-slider main_color avia-shadow   avia-builder-el-1  el_after_av_slideshow_full  el_before_av_hr  wbq_landing_section_1_slider wbq_hide_on_desktop wbq_hide_on_mobile  slider-not-first container_wrap sidebar_right' style=' '  ><div   data-size='no scaling'  data-lightbox_size='large'  data-animation='slide'  data-conditional_play=''  data-ids='34397'  data-video_counter='0'  data-autoplay='false'  data-bg_slider='false'  data-slide_height=''  data-handle='av_slideshow_full'  data-interval='5'  data-class=' '  data-el_id=''  data-css_id=''  data-scroll_down=''  data-control_layout='av-control-default'  data-custom_markup=''  data-perma_caption=''  data-autoplay_stopper=''  data-image_attachment=''  data-min_height='0px'  data-src=''  data-position='top left'  data-repeat='no-repeat'  data-attach='scroll'  data-stretch=''  class='avia-slideshow avia-slideshow-2  av-control-default av-default-height-applied avia-slideshow-no scaling av_slideshow_full   avia-slide-slider '  itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><ul class='avia-slideshow-inner ' style='padding-bottom: 100%;' ><li  class=' av-single-slide slide-1 ' ><div data-rel='slideshow-2' class='avia-slide-wrap '   ><div class = \"caption_fullwidth av-slideshow-caption caption_center\"><div class = \"container caption_container\"><div class = \"slideshow_caption\"><div class = \"slideshow_inner_caption\"><div class = \"slideshow_align_caption\"><h2  class='avia-caption-title  '  itemprop=\"name\" >Welcome to our customer support center \ud83d\ude0a<\/h2><\/div><\/div><\/div><\/div><\/div><img src='https:\/\/www.zapptales.com\/wp-content\/uploads\/2019\/06\/zapptales-support-header-mobile.jpg' width='300' height='300' title='zapptales support header mobile' alt=''  itemprop=\"thumbnailUrl\"   \/><\/div><\/li><\/ul><\/div><\/div><div id='after_full_slider_2'  class='main_color av_default_container_wrap container_wrap sidebar_right' style=' '  ><div class='container' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-35126'><div class='entry-content-wrapper clearfix'>\n<div  style='height:1px; margin-top:-25px'  class='hr hr-invisible   avia-builder-el-2  el_after_av_slideshow_full  el_before_av_layout_row  avia-builder-el-no-sibling  wbq_hide_on_mobile'><span class='hr-inner ' ><span class='hr-inner-style'><\/span><\/span><\/div>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='bestellfristen-desktop'  class='av-layout-grid-container entry-content-wrapper main_color av-flex-cells     avia-builder-el-3  el_after_av_hr  el_before_av_heading  wbq_hide_on_mobile wbq_hide_on_tablet wbq_hide_on_desktop submenu-not-first container_wrap sidebar_right' style=' '  >\n<div class=\"flex_cell no_margin av_one_full  avia-builder-el-4  avia-builder-el-no-sibling   \" style='vertical-align:top; padding:25px 5% 15px 5% ; '><div class='flex_cell_inner' ><br \/>\n\t<div  style='background:#780091;color:#ffffff;border-color:#333333;' class='av_promobox  avia-button-no   avia-builder-el-6  el_after_av_codeblock  avia-builder-el-last '>\t\t<div class='avia-promocontent'><\/p>\n<p style=\"text-align: center;\">\ud83c\udf84 Please note our recommended <a style=\"color: white; text-decoration: underline;\" href=\"https:\/\/www.zapptales.com\/en\/help-and-contact\/#ulp-7YUBsZVeaLnOs6Qa\"> order deadlines for Christmas<\/a> \ud83c\udf84<\/p>\n<p>\n<\/div>\t<\/div><\/p>\n<\/div><\/div>\n<\/div><div id='after_submenu_1'  class='main_color av_default_container_wrap container_wrap sidebar_right' style=' '  ><div class='container' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-35126'><div class='entry-content-wrapper clearfix'>\n<div  style='padding-bottom:10px; ' class='av-special-heading av-special-heading-h1  blockquote modern-quote  avia-builder-el-7  el_after_av_layout_row  el_before_av_textblock  avia-builder-el-first  wbq_hide_on_mobile '><h1 class='av-special-heading-tag '  itemprop=\"headline\"  >How can we help you? <\/h1><div class='special-heading-border'><div class='special-heading-inner-border' ><\/div><\/div><\/div>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock wbq_hide_on_mobile '   itemprop=\"text\" ><p>Here, you can quickly find the answers to frequently asked questions &#8211; and more \ud83d\ude0a<\/p>\n<\/div><\/section>\n<div class=\"flex_column av_one_third  flex_column_div av-zero-column-padding first  avia-builder-el-9  el_after_av_textblock  el_before_av_one_third  wbq_hide_on_mobile column-top-margin\" style='border-width:1px; border-color:#e0e0e0; border-style:solid; border-radius:0px; '><p><div  class='avia-image-container  av-styling-    avia-builder-el-10  el_before_av_textblock  avia-builder-el-first  avia-align-center '  itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\"  ><div class='avia-image-container-inner'><div class='avia-image-overlay-wrap'><a href='https:\/\/www.zapptales.com\/questions-about-zapptales\/' class='avia_image'  ><img class='avia_image ' src='https:\/\/www.zapptales.com\/wp-content\/uploads\/2019\/06\/Fragen-zu-zapptales.png' alt='Fragen zu zapptales' title='Fragen zu zapptales'  itemprop=\"thumbnailUrl\"  \/><\/a><\/div><\/div><\/div><br \/>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><p style=\"text-align: center;\"><strong>General questions about zapptales<\/strong><\/p>\n<\/div><\/section><\/p><\/div>\n<div class=\"flex_column av_one_third  flex_column_div av-zero-column-padding   avia-builder-el-12  el_after_av_one_third  el_before_av_one_third  wbq_hide_on_mobile column-top-margin\" style='border-width:1px; border-color:#e0e0e0; border-style:solid; border-radius:0px; '><p><div  class='avia-image-container  av-styling-    avia-builder-el-13  el_before_av_textblock  avia-builder-el-first  avia-align-center '  itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\"  ><div class='avia-image-container-inner'><div class='avia-image-overlay-wrap'><a href='https:\/\/www.zapptales.com\/questions-about-chat-books\/' class='avia_image'  ><img class='avia_image ' src='https:\/\/www.zapptales.com\/wp-content\/uploads\/2019\/06\/Fragen-zu-unseren-Chat-B\u00fccher.png' alt='Fragen zu unseren Chat B\u00fccher' title='Fragen zu unseren Chat B\u00fccher'  itemprop=\"thumbnailUrl\"  \/><\/a><\/div><\/div><\/div><br \/>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><p style=\"text-align: center;\"><strong>General questions about our chat books<\/strong><\/p>\n<\/div><\/section><\/p><\/div>\n<div class=\"flex_column av_one_third  flex_column_div av-zero-column-padding   avia-builder-el-15  el_after_av_one_third  el_before_av_one_third  wbq_hide_on_mobile column-top-margin\" style='border-width:1px; border-color:#e0e0e0; border-style:solid; border-radius:0px; '><p><div  class='avia-image-container  av-styling-    avia-builder-el-16  el_before_av_textblock  avia-builder-el-first  avia-align-center '  itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\"  ><div class='avia-image-container-inner'><div class='avia-image-overlay-wrap'><a href='https:\/\/www.zapptales.com\/questions-chat-upload-apps\/' class='avia_image'  ><img class='avia_image ' src='https:\/\/www.zapptales.com\/wp-content\/uploads\/2019\/06\/Fragen-zum-Chat-Upload-und-unseren-Apps.png' alt='Fragen zum Chat Upload und unseren Apps' title='Fragen zum Chat Upload und unseren Apps'  itemprop=\"thumbnailUrl\"  \/><\/a><\/div><\/div><\/div><br \/>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><p style=\"text-align: center;\"><strong>Questions regarding chat upload and apps<\/strong><\/p>\n<\/div><\/section><\/p><\/div>\n<div class=\"flex_column av_one_third  flex_column_div av-zero-column-padding first  avia-builder-el-18  el_after_av_one_third  el_before_av_one_third  wbq_hide_on_mobile column-top-margin\" style='border-width:1px; border-color:#e0e0e0; border-style:solid; border-radius:0px; '><p><div  class='avia-image-container  av-styling-    avia-builder-el-19  el_before_av_textblock  avia-builder-el-first  avia-align-center '  itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\"  ><div class='avia-image-container-inner'><div class='avia-image-overlay-wrap'><a href='https:\/\/www.zapptales.com\/solutions-missing-content-and-chat-edition\/' class='avia_image'  ><img class='avia_image ' src='https:\/\/www.zapptales.com\/wp-content\/uploads\/2019\/06\/Fragen-zur-Gestaltung-un-dem-Inhalt.png' alt='Fragen zur Gestaltung un dem Inhalt' title='Fragen zur Gestaltung un dem Inhalt'  itemprop=\"thumbnailUrl\"  \/><\/a><\/div><\/div><\/div><br \/>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><p style=\"text-align: center;\"><strong>Questions regarding<br \/>\nthe chat edition and missing content<\/strong><\/p>\n<\/div><\/section><\/p><\/div>\n<div class=\"flex_column av_one_third  flex_column_div av-zero-column-padding   avia-builder-el-21  el_after_av_one_third  el_before_av_one_third  wbq_hide_on_mobile column-top-margin\" style='border-width:1px; border-color:#e0e0e0; border-style:solid; border-radius:0px; '><p><div  class='avia-image-container  av-styling-    avia-builder-el-22  el_before_av_textblock  avia-builder-el-first  avia-align-center '  itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\"  ><div class='avia-image-container-inner'><div class='avia-image-overlay-wrap'><a href='https:\/\/www.zapptales.com\/questions-pricing-payment\/' class='avia_image'  ><img class='avia_image ' src='https:\/\/www.zapptales.com\/wp-content\/uploads\/2019\/06\/Fragen-zu-den-Preisen-und-der-Bezahlung.png' alt='Fragen zu den Preisen und der Bezahlung' title='Fragen zu den Preisen und der Bezahlung'  itemprop=\"thumbnailUrl\"  \/><\/a><\/div><\/div><\/div><br \/>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><p style=\"text-align: center;\"><strong>Questions regarding<br \/>\npricing and payment<\/strong><\/p>\n<\/div><\/section><\/p><\/div>\n<div class=\"flex_column av_one_third  flex_column_div av-zero-column-padding   avia-builder-el-24  el_after_av_one_third  el_before_av_hr  wbq_hide_on_mobile column-top-margin\" style='border-width:1px; border-color:#e0e0e0; border-style:solid; border-radius:0px; '><p><div  class='avia-image-container  av-styling-    avia-builder-el-25  el_before_av_textblock  avia-builder-el-first  avia-align-center '  itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\"  ><div class='avia-image-container-inner'><div class='avia-image-overlay-wrap'><a href='https:\/\/www.zapptales.com\/questions-shipment-delivery\/' class='avia_image'  ><img class='avia_image ' src='https:\/\/www.zapptales.com\/wp-content\/uploads\/2019\/06\/Fragen-zum-Versand-und-der-Lieferung.png' alt='Fragen zum Versand und der Lieferung' title='Fragen zum Versand und der Lieferung'  itemprop=\"thumbnailUrl\"  \/><\/a><\/div><\/div><\/div><br \/>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><p style=\"text-align: center;\"><strong>Questions regarding<br \/>\nshipment and delivery<\/strong><\/p>\n<\/div><\/section><\/p><\/div>\n<div  style='height:50px' class='hr hr-invisible   avia-builder-el-27  el_after_av_one_third  el_before_av_section  avia-builder-el-last  wbq_hide_on_mobile'><span class='hr-inner ' ><span class='hr-inner-style'><\/span><\/span><\/div>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='av_section_1'  class='avia-section main_color avia-section-default avia-no-border-styling av-section-color-overlay-active avia-bg-style-scroll  avia-builder-el-28  el_after_av_hr  el_before_av_hr  wbq_hide_on_mobile  container_wrap sidebar_right' style='background-color: #f0e6dc;  margin-top:0px; margin-bottom:0px; '  ><div class='av-section-color-overlay-wrap'><div class='av-section-color-overlay' style='opacity: 0.5; background-image: url(https:\/\/www.zapptales.com\/wp-content\/uploads\/2016\/03\/symphony.png); background-repeat: repeat;'><\/div><div class='container' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-35126'><div class='entry-content-wrapper clearfix'>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><h3>The are the most frequently asked questions \u2013 and their answers \ud83d\ude0a<\/h3>\n<\/div><\/section>\n<div  style='height:50px' class='hr hr-invisible   avia-builder-el-30  el_after_av_textblock  el_before_av_textblock '><span class='hr-inner ' ><span class='hr-inner-style'><\/span><\/span><\/div>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><p><div class='ufaq-faq-list' id='ufaq-faq-list'><style>.ewd-ufaq-post-margin-symbol span {\nfont-family:'ewd-toggle-icon'!important;\n}<\/style><style>.ewd-ufaq-post-margin-symbol { color:#780091 !important;}\n.ewd-ufaq-post-margin-symbol span { }\n.ufaq-faq-display-style-Block.ewd-ufaq-post-active, .ufaq-faq-display-style-Block.ewd-ufaq-post-active a,.ufaq-faq-display-style-Block:hover, .ufaq-faq-display-style-Block:hover a, .ufaq-faq-display-style-Block:hover h4 { background-color:#f0e6dc !important;color:#780091 !important;}\n.ufaq-faq-display-style-Border_Block.ewd-ufaq-post-active, .ufaq-faq-display-style-Border_Block:hover, .ufaq-faq-display-style-Border_Block:hover h1, .ufaq-faq-display-style-Border_Block:hover h2, .ufaq-faq-display-style-Border_Block:hover h3, .ufaq-faq-display-style-Border_Block:hover h4, .ufaq-faq-display-style-Border_Block:hover h5, .ufaq-faq-display-style-Border_Block:hover h6 { background-color:#f0e6dc !important;color:#780091 !important;}\n.ufaq-faq-display-style-Border_Block .ufaq-faq-body { border-color:#f0e6dc !important;}\n.ufaq-faq-display-style-Border_Block .comment-reply-title, .ufaq-faq-display-style-Border_Block:hover .comment-reply-title { background-color: transparent !important;}\ndiv.ufaq-faq-category-title h4 h4 { color:#424242 !important;}\n.ufaq-faq-header-title a{ color:#424242 !important;margin:10px !important;}\ndiv.ufaq-faq-title h4 { color:#424242 !important;margin:10px !important;}\n.ewd-ufaq-post-margin-symbol { margin-top:2px !important;}\ndiv.ufaq-faq-post p { color:#424242 !important;margin:10px !important;}\ndiv.ufaq-faq-body, .ufaq-faq-display-style-Border_Block .ufaq-faq-body { color:#424242 !important;}\ndiv.ewd-ufaq-author-date { color:#424242 !important;}\ndiv.ufaq-faq-categories, div.ufaq-faq-tags { color:#424242 !important;}\n<\/style><script language='JavaScript' type='text\/javascript'>var faq_accordion = true;var faq_scroll = true;var reveal_effect = 'none';<\/script><div class='ewd-ufaq-faqs'><div class='ufaq-faq-div ufaq-faq-column-count-One ufaq-faq-responsive-columns-No ufaq-faq-display-style-Block' id='ufaq-post-4WY-36072-0' data-postid='4WY-36072-0'><div class='ufaq-faq-title ufaq-faq-toggle' id='ufaq-title-36072' data-postid='4WY-36072-0'><a class='ewd-ufaq-post-margin'  href='https:\/\/www.zapptales.com\/en\/ufaq\/how-much-does-a-zapptales-book-cost\/'><div class='ewd-ufaq-post-margin-symbol ' id='ewd-ufaq-post-margin-symbol-4WY-36072-0'><span id='ewd-ufaq-post-symbol-4WY-36072-0'>a<\/span><\/div><div class='ufaq-faq-title-text'><h4>How much does a zapptales book cost?<\/h4><\/div><div class='ewd-ufaq-clear'><\/div><\/a><\/div><div class='ufaq-faq-body ufaq-body-36072 ewd-ufaq-hidden' id='ufaq-body-4WY-36072-0'><div class='ewd-ufaq-post-margin ufaq-faq-post' id='ufaq-post-36072'><p>That depends on the number of pages and your choice of product:<\/p>\r\n<ul>\r\n<li>The\u00a0<strong>hardcover version<\/strong> costs 37.90\u20ac for books up to 100 pages, +5\u20ac for every additional 50 pages. Books with more than 1,000 pages automatically receive a volume discount;<\/li>\r\n<li>The\u00a0<strong>softcover version<\/strong> costs 34.90\u20ac for books up to 100 pages, +5\u20ac for every additional 50 pages. Books with more than 1,000 pages automatically receive a volume discount;<\/li>\r\n<li>The digital version, available in\u00a0<strong>PDF<\/strong>, costs 16.90\u20ac up to 500 pages, +1\u20ac for every additional 50 pages, and is ready for instant download.<\/li>\r\n<\/ul>\r\n<p>If you want voice messages \/ voice notes \/ audios and videos as <strong>QR codes<\/strong> in your book, the cost is \u20ac9.90 for a storage period of 10 years, no matter how many QR codes your book has. You can extend the storage period by 5 more years for \u20ac3 each time.<\/p>\r\n<p><strong>By the way<\/strong>: You get a 25% discount on each additional copy! \ud83d\ude0a<\/p>\r\n<p>In addition to your book, you also have the option to save your chat permanently at zapptales. For a <strong>one-time<\/strong> fee of \u20ac9.90, your chat will be stored in the zapptales cloud for 10 years. If you want, you can extend this storage period for 5 more years for \u20ac3 each.<\/p>\r\n\r\n<p>\u00a0<\/p>\r\n<\/div><\/div><\/div><\/div><\/div><div class='ewd-ufaq-bottom ewd-ufaq-page-type-Load_More' data-currentpage='0'><form><input type='hidden' name='include_category' value='' id='ufaq-include-category' \/><input type='hidden' name='exclude_category' value='' id='ufaq-exclude-category' \/><input type='hidden' name='orderby' value='meta_value_num' id='ufaq-orderby' \/><input type='hidden' name='order' value='ASC' id='ufaq-order' \/><input type='hidden' name='post_count' value='-1' id='ufaq-post-count' \/><input type='hidden' name='current_url' value='\/en\/wp-json\/wp\/v2\/pages\/35126\/' id='ufaq-current-url' \/><\/form><div class='ewd-ufaq-load-more ewd-ufaq-hidden'><h4>Load More<\/h4><\/div><\/div><br \/>\n<div class='ufaq-faq-list' id='ufaq-faq-list'><style>.ewd-ufaq-post-margin-symbol span {\nfont-family:'ewd-toggle-icon'!important;\n}<\/style><style>.ewd-ufaq-post-margin-symbol { color:#780091 !important;}\n.ewd-ufaq-post-margin-symbol span { }\n.ufaq-faq-display-style-Block.ewd-ufaq-post-active, .ufaq-faq-display-style-Block.ewd-ufaq-post-active a,.ufaq-faq-display-style-Block:hover, .ufaq-faq-display-style-Block:hover a, .ufaq-faq-display-style-Block:hover h4 { background-color:#f0e6dc !important;color:#780091 !important;}\n.ufaq-faq-display-style-Border_Block.ewd-ufaq-post-active, .ufaq-faq-display-style-Border_Block:hover, .ufaq-faq-display-style-Border_Block:hover h1, .ufaq-faq-display-style-Border_Block:hover h2, .ufaq-faq-display-style-Border_Block:hover h3, .ufaq-faq-display-style-Border_Block:hover h4, .ufaq-faq-display-style-Border_Block:hover h5, .ufaq-faq-display-style-Border_Block:hover h6 { background-color:#f0e6dc !important;color:#780091 !important;}\n.ufaq-faq-display-style-Border_Block .ufaq-faq-body { border-color:#f0e6dc !important;}\n.ufaq-faq-display-style-Border_Block .comment-reply-title, .ufaq-faq-display-style-Border_Block:hover .comment-reply-title { background-color: transparent !important;}\ndiv.ufaq-faq-category-title h4 h4 { color:#424242 !important;}\n.ufaq-faq-header-title a{ color:#424242 !important;margin:10px !important;}\ndiv.ufaq-faq-title h4 { color:#424242 !important;margin:10px !important;}\n.ewd-ufaq-post-margin-symbol { margin-top:2px !important;}\ndiv.ufaq-faq-post p { color:#424242 !important;margin:10px !important;}\ndiv.ufaq-faq-body, .ufaq-faq-display-style-Border_Block .ufaq-faq-body { color:#424242 !important;}\ndiv.ewd-ufaq-author-date { color:#424242 !important;}\ndiv.ufaq-faq-categories, div.ufaq-faq-tags { color:#424242 !important;}\n<\/style><script language='JavaScript' type='text\/javascript'>var faq_accordion = true;var faq_scroll = true;var reveal_effect = 'none';<\/script><div class='ewd-ufaq-faqs'><div class='ufaq-faq-div ufaq-faq-column-count-One ufaq-faq-responsive-columns-No ufaq-faq-display-style-Block' id='ufaq-post-FpX-36086-0' data-postid='FpX-36086-0'><div class='ufaq-faq-title ufaq-faq-toggle' id='ufaq-title-36086' data-postid='FpX-36086-0'><a class='ewd-ufaq-post-margin'  href='https:\/\/www.zapptales.com\/en\/ufaq\/countries-delivery-times-and-costs\/'><div class='ewd-ufaq-post-margin-symbol ' id='ewd-ufaq-post-margin-symbol-FpX-36086-0'><span id='ewd-ufaq-post-symbol-FpX-36086-0'>a<\/span><\/div><div class='ufaq-faq-title-text'><h4>Countries, delivery times and costs?<\/h4><\/div><div class='ewd-ufaq-clear'><\/div><\/a><\/div><div class='ufaq-faq-body ufaq-body-36086 ewd-ufaq-hidden' id='ufaq-body-FpX-36086-0'><div class='ewd-ufaq-post-margin ufaq-faq-post' id='ufaq-post-36086'><ul>\n<li><strong>Germany<\/strong>: 5 \u2013 9 working days (5.95\u20ac)<\/li>\n<li><strong>UK &#038; Ireland<\/strong>:\n<ul>\n<li><strong>Standard:\u00a0<\/strong>7 \u2013 12 working days (11.95\u20ac)<\/li>\n<li><strong>Express:<\/strong> 5 \u2013 9 working days (19.95\u20ac)<\/li>\n<li>Please note that UK customs will charge import sales tax on orders over \u00a3 135<\/li>\n<\/ul>\n<\/li>\n<li><strong>Austria:<\/strong>\n<ul>\n<li><strong>Standard:\u00a0<\/strong>7 \u2013 12 working days (8.45\u20ac)<\/li>\n<li><strong>Express:\u00a0<\/strong>5 \u2013 9 working days (19.95\u20ac)<\/li>\n<\/ul>\n<\/li>\n<li><strong>Spain, Portugal &#038; Italy:<\/strong>\n<ul>\n<li><strong>Standard:\u00a0<\/strong>7 \u2013 129 working days (9.95\u20ac)<\/li>\n<li><strong>Express:\u00a0<\/strong>5 \u2013 9 working days (44.95\u20ac)<\/li>\n<\/ul>\n<\/li>\n<li><strong>Rest of EU<\/strong>:\n<ul>\n<li><strong>Standard:\u00a0<\/strong>7 \u2013 12 working days (8.45\u20ac)<\/li>\n<li><strong>Express (only NL):\u00a0<\/strong>5 \u2013 7 working days (19.95\u20ac)<\/li>\n<\/ul>\n<\/li>\n<li><strong>Switzerland<\/strong>:\n<ul>\n<li><strong>Standard:<\/strong> 7 \u2013 12 working days (11.95\u20ac*\/**)<\/li>\n<li><strong>Express:\u00a0<\/strong>5 \u2013 9 working days (29.95\u20ac*\/**)<\/li>\n<\/ul>\n<\/li>\n<li><strong>USA, Canada, Hong Kong &#038; Australia:<\/strong>\n<ul>\n<li><strong>Standard:<\/strong> 12 \u2013 15 working days (29.95\u20ac*\/**)<\/li>\n<li><strong>Express:<\/strong>\u00a07 \u2013 9 working days (39.95\u20ac*\/**)<\/li>\n<\/ul>\n<\/li>\n<li><strong>South America (Argentina,\u00a0<\/strong><strong>Brazil,\u00a0Colombia, Mexico):<\/strong>\n<ul>\n<li><strong>Standard:\u00a0<\/strong>15 \u2013 20 working days (24.95\u20ac*\/**)<\/li>\n<li><strong>Express:\u00a0<\/strong>7 \u2013 9 working days (45.95\u20ac*\/**)<\/li>\n<\/ul>\n<\/li>\n<li><strong>Rest of World<\/strong>: 15 \u2013 20 working days (24.95\u20ac \u2013 39.95\u20ac*\/**)<\/li>\n<\/ul>\n<p>The delivery time begins on the first working day after we have received your order.<\/p>\n<p>As soon as your book has been shipped you will receive an e-mail with a tracking number and a link where you can check your shippment status at any time.<\/p>\n<p>*International shippments are with DHL World Premium, which includes the cost of customs clearance as well as import taxes.<\/p>\n<p>** In some cases the international shipping time can take longer than expected due to longer processing times in the customs clearance (in some cases up to 15-20 working days). Please contact our\u00a0<a href=\"mailto:support@zapptales.com\">support@zapptales.com<\/a>\u00a0for more information.<\/p>\n<p>zapptales ships your book of your WhatsApp, Facebook Messenger, Instagram, iMessage, Threema or Telegram chat to <strong>almost<\/strong>\u00a0<strong>every country in the world<\/strong>. Should your chosen country not be on the list above, please contact\u00a0<a href=\"mailto:support@zapptales.com\">support@zapptales.com<\/a>\u00a0to find out more about delivery times and prices.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class='ewd-ufaq-bottom ewd-ufaq-page-type-Load_More' data-currentpage='0'><form><input type='hidden' name='include_category' value='' id='ufaq-include-category' \/><input type='hidden' name='exclude_category' value='' id='ufaq-exclude-category' \/><input type='hidden' name='orderby' value='meta_value_num' id='ufaq-orderby' \/><input type='hidden' name='order' value='ASC' id='ufaq-order' \/><input type='hidden' name='post_count' value='-1' id='ufaq-post-count' \/><input type='hidden' name='current_url' value='\/en\/wp-json\/wp\/v2\/pages\/35126\/' id='ufaq-current-url' \/><\/form><div class='ewd-ufaq-load-more ewd-ufaq-hidden'><h4>Load More<\/h4><\/div><\/div><br \/>\n<div class='ufaq-faq-list' id='ufaq-faq-list'><style>.ewd-ufaq-post-margin-symbol span {\nfont-family:'ewd-toggle-icon'!important;\n}<\/style><style>.ewd-ufaq-post-margin-symbol { color:#780091 !important;}\n.ewd-ufaq-post-margin-symbol span { }\n.ufaq-faq-display-style-Block.ewd-ufaq-post-active, .ufaq-faq-display-style-Block.ewd-ufaq-post-active a,.ufaq-faq-display-style-Block:hover, .ufaq-faq-display-style-Block:hover a, .ufaq-faq-display-style-Block:hover h4 { background-color:#f0e6dc !important;color:#780091 !important;}\n.ufaq-faq-display-style-Border_Block.ewd-ufaq-post-active, .ufaq-faq-display-style-Border_Block:hover, .ufaq-faq-display-style-Border_Block:hover h1, .ufaq-faq-display-style-Border_Block:hover h2, .ufaq-faq-display-style-Border_Block:hover h3, .ufaq-faq-display-style-Border_Block:hover h4, .ufaq-faq-display-style-Border_Block:hover h5, .ufaq-faq-display-style-Border_Block:hover h6 { background-color:#f0e6dc !important;color:#780091 !important;}\n.ufaq-faq-display-style-Border_Block .ufaq-faq-body { border-color:#f0e6dc !important;}\n.ufaq-faq-display-style-Border_Block .comment-reply-title, .ufaq-faq-display-style-Border_Block:hover .comment-reply-title { background-color: transparent !important;}\ndiv.ufaq-faq-category-title h4 h4 { color:#424242 !important;}\n.ufaq-faq-header-title a{ color:#424242 !important;margin:10px !important;}\ndiv.ufaq-faq-title h4 { color:#424242 !important;margin:10px !important;}\n.ewd-ufaq-post-margin-symbol { margin-top:2px !important;}\ndiv.ufaq-faq-post p { color:#424242 !important;margin:10px !important;}\ndiv.ufaq-faq-body, .ufaq-faq-display-style-Border_Block .ufaq-faq-body { color:#424242 !important;}\ndiv.ewd-ufaq-author-date { color:#424242 !important;}\ndiv.ufaq-faq-categories, div.ufaq-faq-tags { color:#424242 !important;}\n<\/style><script language='JavaScript' type='text\/javascript'>var faq_accordion = true;var faq_scroll = true;var reveal_effect = 'none';<\/script><div class='ewd-ufaq-faqs'><div class='ufaq-faq-div ufaq-faq-column-count-One ufaq-faq-responsive-columns-No ufaq-faq-display-style-Block' id='ufaq-post-eaj-35992-0' data-postid='eaj-35992-0'><div class='ufaq-faq-title ufaq-faq-toggle' id='ufaq-title-35992' data-postid='eaj-35992-0'><a class='ewd-ufaq-post-margin'  href='https:\/\/www.zapptales.com\/en\/ufaq\/can-i-merge-different-chat-conversations-in-one-book\/'><div class='ewd-ufaq-post-margin-symbol ' id='ewd-ufaq-post-margin-symbol-eaj-35992-0'><span id='ewd-ufaq-post-symbol-eaj-35992-0'>a<\/span><\/div><div class='ufaq-faq-title-text'><h4>Can I merge different chat conversations in one book?<\/h4><\/div><div class='ewd-ufaq-clear'><\/div><\/a><\/div><div class='ufaq-faq-body ufaq-body-35992 ewd-ufaq-hidden' id='ufaq-body-eaj-35992-0'><div class='ewd-ufaq-post-margin ufaq-faq-post' id='ufaq-post-35992'><p>Yes, that\u2019s possible. With this, you can, for example, add new messages to a chat you have already uploaded or add a part which is missing due to changing your phone or phone number. You can even combine WhatsApp, Facebook Messenger, Instagram, iMessage, Threema or Telegram chats in one book with this option \ud83d\ude0a<\/p>\n<p>All you have to do is to upload the chats separately to zapptales and then <strong>inform our support team via\u00a0<a href=\"mailto:support@zapptales.com\">support@zapptales.com<\/a> &#8211; before you place an order.<\/strong> The team will then start the merge directly via our software. \ud83d\ude0a<\/p>\n<p><strong>Good to know:\u00a0<\/strong>If the chats overlap, our software automatically sorts the messages in chronological order when they are merged.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class='ewd-ufaq-bottom ewd-ufaq-page-type-Load_More' data-currentpage='0'><form><input type='hidden' name='include_category' value='' id='ufaq-include-category' \/><input type='hidden' name='exclude_category' value='' id='ufaq-exclude-category' \/><input type='hidden' name='orderby' value='meta_value_num' id='ufaq-orderby' \/><input type='hidden' name='order' value='ASC' id='ufaq-order' \/><input type='hidden' name='post_count' value='-1' id='ufaq-post-count' \/><input type='hidden' name='current_url' value='\/en\/wp-json\/wp\/v2\/pages\/35126\/' id='ufaq-current-url' \/><\/form><div class='ewd-ufaq-load-more ewd-ufaq-hidden'><h4>Load More<\/h4><\/div><\/div><br \/>\n<div class='ufaq-faq-list' id='ufaq-faq-list'><style>.ewd-ufaq-post-margin-symbol span {\nfont-family:'ewd-toggle-icon'!important;\n}<\/style><style>.ewd-ufaq-post-margin-symbol { color:#780091 !important;}\n.ewd-ufaq-post-margin-symbol span { }\n.ufaq-faq-display-style-Block.ewd-ufaq-post-active, .ufaq-faq-display-style-Block.ewd-ufaq-post-active a,.ufaq-faq-display-style-Block:hover, .ufaq-faq-display-style-Block:hover a, .ufaq-faq-display-style-Block:hover h4 { background-color:#f0e6dc !important;color:#780091 !important;}\n.ufaq-faq-display-style-Border_Block.ewd-ufaq-post-active, .ufaq-faq-display-style-Border_Block:hover, .ufaq-faq-display-style-Border_Block:hover h1, .ufaq-faq-display-style-Border_Block:hover h2, .ufaq-faq-display-style-Border_Block:hover h3, .ufaq-faq-display-style-Border_Block:hover h4, .ufaq-faq-display-style-Border_Block:hover h5, .ufaq-faq-display-style-Border_Block:hover h6 { background-color:#f0e6dc !important;color:#780091 !important;}\n.ufaq-faq-display-style-Border_Block .ufaq-faq-body { border-color:#f0e6dc !important;}\n.ufaq-faq-display-style-Border_Block .comment-reply-title, .ufaq-faq-display-style-Border_Block:hover .comment-reply-title { background-color: transparent !important;}\ndiv.ufaq-faq-category-title h4 h4 { color:#424242 !important;}\n.ufaq-faq-header-title a{ color:#424242 !important;margin:10px !important;}\ndiv.ufaq-faq-title h4 { color:#424242 !important;margin:10px !important;}\n.ewd-ufaq-post-margin-symbol { margin-top:2px !important;}\ndiv.ufaq-faq-post p { color:#424242 !important;margin:10px !important;}\ndiv.ufaq-faq-body, .ufaq-faq-display-style-Border_Block .ufaq-faq-body { color:#424242 !important;}\ndiv.ewd-ufaq-author-date { color:#424242 !important;}\ndiv.ufaq-faq-categories, div.ufaq-faq-tags { color:#424242 !important;}\n<\/style><script language='JavaScript' type='text\/javascript'>var faq_accordion = true;var faq_scroll = true;var reveal_effect = 'none';<\/script><div class='ewd-ufaq-faqs'><div class='ufaq-faq-div ufaq-faq-column-count-One ufaq-faq-responsive-columns-No ufaq-faq-display-style-Block' id='ufaq-post-wR0-36041-0' data-postid='wR0-36041-0'><div class='ufaq-faq-title ufaq-faq-toggle' id='ufaq-title-36041' data-postid='wR0-36041-0'><a class='ewd-ufaq-post-margin'  href='https:\/\/www.zapptales.com\/en\/ufaq\/the-app-iphone-couldnt-upload-any-all-pictures-videos-and-voice-messages\/'><div class='ewd-ufaq-post-margin-symbol ' id='ewd-ufaq-post-margin-symbol-wR0-36041-0'><span id='ewd-ufaq-post-symbol-wR0-36041-0'>a<\/span><\/div><div class='ufaq-faq-title-text'><h4>The app (iPhone) couldn&#8217;t upload any \/ all pictures, videos and voice messages<\/h4><\/div><div class='ewd-ufaq-clear'><\/div><\/a><\/div><div class='ufaq-faq-body ufaq-body-36041 ewd-ufaq-hidden' id='ufaq-body-wR0-36041-0'><div class='ewd-ufaq-post-margin ufaq-faq-post' id='ufaq-post-36041'><p>This can have\u00a0<strong>different reasons<\/strong>:<\/p>\n<ul>\n<li>The\u00a0<strong>uploading process hasn\u2019t worked out<\/strong>. This can have different reasons:\n<ol>\n<li>You have\u00a0<strong>left the app<\/strong>\u00a0during the upload and the chat upload has crashed\n<ul>\n<li>It is very important to not leave the app during the whole uploading process. In case you have left the app, you\u2019d have to upload the chat again in order to have everything on the editing page.<\/li>\n<\/ul>\n<\/li>\n<li>You\u00a0<strong>don\u2019t have a stable Wifi Connection<\/strong>\u00a0or\u00a0<strong>no Wifi<\/strong>\u00a0connection at all and with this, the chat upload has crashed\n<ul>\n<li>Please connect your phone with a stable Wifi connection and reupload the chat<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<\/li>\n<\/ul>\n<p>Please make sure that you have a stable WLAN connection during the chat upload and do not close or leave the zapptales app. If your chat is still not uploaded correctly, please contact our support team: <a href=\"mailto:support@zapptales.com\">support@zapptales.com<\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class='ewd-ufaq-bottom ewd-ufaq-page-type-Load_More' data-currentpage='0'><form><input type='hidden' name='include_category' value='' id='ufaq-include-category' \/><input type='hidden' name='exclude_category' value='' id='ufaq-exclude-category' \/><input type='hidden' name='orderby' value='meta_value_num' id='ufaq-orderby' \/><input type='hidden' name='order' value='ASC' id='ufaq-order' \/><input type='hidden' name='post_count' value='-1' id='ufaq-post-count' \/><input type='hidden' name='current_url' value='\/en\/wp-json\/wp\/v2\/pages\/35126\/' id='ufaq-current-url' \/><\/form><div class='ewd-ufaq-load-more ewd-ufaq-hidden'><h4>Load More<\/h4><\/div><\/div><\/p>\n<\/div><\/section>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><\/div><div id='after_section_1'  class='main_color av_default_container_wrap container_wrap sidebar_right' style=' '  ><div class='container' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-35126'><div class='entry-content-wrapper clearfix'>\n<div  style='height:50px' class='hr hr-invisible   wbq_hide_on_mobile'><span class='hr-inner ' ><span class='hr-inner-style'><\/span><\/span><\/div>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock wbq_hide_on_mobile '   itemprop=\"text\" ><h2 style=\"text-align: right;\">Do you have any further questions, feedback or compliments?<\/h2>\n<\/div><\/section>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock wbq_hide_on_mobile '   itemprop=\"text\" ><p style=\"text-align: right;\">Then please contact us directly. We look forward to hearing from you \ud83d\ude0a<\/p>\n<p style=\"text-align: right;\">Just use one of the following contact options:<\/p>\n<\/div><\/section>\n<div  style='height:25px' class='hr hr-invisible   wbq_hide_on_mobile'><span class='hr-inner ' ><span class='hr-inner-style'><\/span><\/span><\/div>\n<div class=\"flex_column av_one_half  flex_column_div av-zero-column-padding first  wbq_hide_on_mobile \" style='border-radius:0px; '><p><div  class='avia-image-container  av-styling-    avia-align-center '  itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\"  ><div class='avia-image-container-inner'><div class='avia-image-overlay-wrap'><img class='avia_image' src='https:\/\/www.zapptales.com\/wp-content\/uploads\/2018\/04\/2709.png' alt='' title='2709' height=\"128\" width=\"128\"  itemprop=\"thumbnailUrl\"  \/><\/div><\/div><\/div><br \/>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><p style=\"text-align: center;\"><strong>\u00a0E-Mail<\/strong><\/p>\n<p style=\"text-align: center;\"><a href=\"mailto:support@zapptales.com?subject=Anfrage%20ueber%20\/en\/help-and-contact\/%20(E-Mail%20Desktop)\">support@zapptales.com<\/a><\/p>\n<p style=\"text-align: center;\">Workdays from 9am to 6pm (CET)<\/p>\n<\/div><\/section><\/p><\/div><div class=\"flex_column av_one_half  flex_column_div av-zero-column-padding   wbq_hide_on_mobile \" style='border-radius:0px; '><p><div  class='avia-image-container  av-styling-    avia-align-center '  itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\"  ><div class='avia-image-container-inner'><div class='avia-image-overlay-wrap'><a href='https:\/\/www.facebook.com\/msg\/zapptales\/' class='avia_image'  ><img class='avia_image ' src='https:\/\/www.zapptales.com\/wp-content\/uploads\/2019\/06\/Facebook-Messenger.png' alt='Facebook Messenger' title='Facebook-Messenger'  itemprop=\"thumbnailUrl\"  \/><\/a><\/div><\/div><\/div><br \/>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><p style=\"text-align: center;\"><strong>Facebook Messenger<\/strong><\/p>\n<p style=\"text-align: center;\">Click the Facebook<br \/>\nMessenger logo above<\/p>\n<p style=\"text-align: center;\">Workdays from 9am to 6pm (CET)<\/p>\n<\/div><\/section><\/p><\/div><div class=\"flex_column av_one_third  flex_column_div av-zero-column-padding first  wbq_hide_on_mobile wbq_hide_on_desktop wbq_hide_on_tablet \" style='border-radius:0px; '><p><div  class='avia-image-container  av-styling-    avia-align-center '  itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\"  ><div class='avia-image-container-inner'><div class='avia-image-overlay-wrap'><img class='avia_image' src='https:\/\/www.zapptales.com\/wp-content\/uploads\/2019\/06\/Live-Chat.png' alt='Telefon' title='Live Chat' height=\"128\" width=\"128\"  itemprop=\"thumbnailUrl\"  \/><\/div><\/div><\/div><br \/>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><p style=\"text-align: center;\"><strong>Live Chat<\/strong><\/p>\n<p style=\"text-align: center;\">Available on the<br \/>\nchat edition page<\/p>\n<p style=\"text-align: center;\">Mo-Thu from 9am to 9pm (CET)<br \/>\nFriday from 9am to 4pm (CET)<\/p>\n<\/div><\/section><\/p><\/div><\/p>\n<div  style='height:50px' class='hr hr-invisible   wbq_hide_on_mobile'><span class='hr-inner ' ><span class='hr-inner-style'><\/span><\/span><\/div>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock wbq_hide_on_mobile '   itemprop=\"text\" ><p><strong>Contact form\u00a0<\/strong><\/p>\n<\/div><\/section>\n<form action=\"https:\/\/www.zapptales.com\/en\/help-and-contact\/\" method=\"post\"  class=\"avia_ajax_form av-form-labels-visible   wbq_hide_on_mobile  \" data-avia-form-id=\"1\" data-avia-redirect='' ><fieldset><p class=' first_form  form_element form_fullwidth' id='element_avia_1_1'><label for=\"avia_1_1\">Your name: <abbr class=\"required\" title=\"required\">*<\/abbr><\/label> <input name=\"avia_1_1\" class=\"text_input is_empty\" type=\"text\" id=\"avia_1_1\" value=\"\" \/><\/p><p class=' first_form  form_element form_fullwidth' id='element_avia_2_1'><label for=\"avia_2_1\">Your email address: <abbr class=\"required\" title=\"required\">*<\/abbr><\/label> <input name=\"avia_2_1\" class=\"text_input is_email\" type=\"text\" id=\"avia_2_1\" value=\"\" \/><\/p><p class=' first_form  form_element form_fullwidth av-last-visible-form-element' id='element_avia_3_1'>\t <label for=\"avia_3_1\" class=\"textare_label hidden textare_label_avia_3_1\">Your message: <abbr class=\"required\" title=\"required\">*<\/abbr><\/label>\t <textarea  name=\"avia_3_1\" class=\"text_area is_empty\" cols=\"40\" rows=\"7\" id=\"avia_3_1\" ><\/textarea><\/p><p class=\"hidden\"><input type=\"text\" name=\"avia_4_1\" class=\"hidden \" id=\"avia_4_1\" value=\"\" \/><\/p><p class=\"form_element \"><input type=\"hidden\" value=\"1\" name=\"avia_generated_form1\" \/><input type=\"submit\" value=\"Send\" class=\"button\"  data-sending-label=\"Sending\"\/><\/p><\/fieldset><div class=\"avia-disabled-forn\">This contact form is deactivated because you refused to accept Google reCaptcha service which is necessary to validate any messages sent by the form.<\/div><\/form><div id=\"ajaxresponse_1\" class=\"ajaxresponse ajaxresponse_1 hidden\"><\/div>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock wbq_hide_on_mobile '   itemprop=\"text\" ><p><b>*<\/b>\u00a0If you use this contact form, we will register the following data:<\/p>\n<p>&#8211; Your name<br \/>\n&#8211; Your e-mail address<br \/>\n&#8211; Date and time of the contact request<\/p>\n<p>Data processing for the purpose of establishing contact with us takes place in accordance with Art. 6 Para. 1 lit.\u00a0 GDPR on the basis of your voluntary consent and is used exclusively to ensure smooth support. Further information can be found in our privacy policy declaration \u00a72d.<\/p>\n<\/div><\/section>\n<div  style='padding-bottom:10px; ' class='av-special-heading av-special-heading-h3  blockquote modern-quote  wbq_hide_on_desktop '><h3 class='av-special-heading-tag '  itemprop=\"headline\"  >How can we help you? <\/h3><div class='special-heading-border'><div class='special-heading-inner-border' ><\/div><\/div><\/div>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='bestellfristen-mobile'  class='av-layout-grid-container entry-content-wrapper main_color av-flex-cells     wbq_hide_on_mobile wbq_hide_on_tablet wbq_hide_on_desktop container_wrap sidebar_right' style=' '  >\n<div class=\"flex_cell no_margin av_one_full   \" style='vertical-align:top; padding:25px 5% 15px 5% ; '><div class='flex_cell_inner' >\t<div  style='background:#780091;color:#ffffff;border-color:#333333;' class='av_promobox  avia-button-no  '>\t\t<div class='avia-promocontent'><\/p>\n<p style=\"text-align: center;\">\ud83c\udf84 Please note our recommended <a style=\"color: white; text-decoration: underline;\" href=\"https:\/\/www.zapptales.com\/en\/help-and-contact\/#ulp-9z4Mj5UK4jcw5wCj\"> order deadlines for Christmas<\/a> \ud83c\udf84<\/p>\n<p>\n<\/div>\t<\/div>\n<\/div><\/div>\n<\/div>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock wbq_hide_on_desktop '   itemprop=\"text\" ><p>Here, you can quickly find the answers to frequently asked questions &#8211; and more \ud83d\ude0a<\/p>\n<\/div><\/section>\n<div  style='height:50px' class='hr hr-invisible   wbq_hide_on_desktop'><span class='hr-inner ' ><span class='hr-inner-style'><\/span><\/span><\/div>\n<div class=\"flex_column av_one_third  flex_column_div av-zero-column-padding first  wbq_hide_on_desktop \" style='border-width:1px; border-color:#e0e0e0; border-style:solid; border-radius:0px; '><p><div  class='avia-image-container  av-styling-    avia-align-center '  itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\"  ><div class='avia-image-container-inner'><div class='avia-image-overlay-wrap'><a href='https:\/\/www.zapptales.com\/questions-about-zapptales\/' class='avia_image'  ><img class='avia_image ' src='https:\/\/www.zapptales.com\/wp-content\/uploads\/2019\/06\/Fragen-zu-zapptales.png' alt='Fragen zu zapptales' title='Fragen zu zapptales'  itemprop=\"thumbnailUrl\"  \/><\/a><\/div><\/div><\/div><br \/>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><p style=\"text-align: center;\"><strong>General questions about zapptales<\/strong><\/p>\n<\/div><\/section><\/p><\/div>\n<div class=\"flex_column av_one_third  flex_column_div av-zero-column-padding   wbq_hide_on_desktop \" style='border-width:1px; border-color:#e0e0e0; border-style:solid; border-radius:0px; '><p><div  class='avia-image-container  av-styling-    avia-align-center '  itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\"  ><div class='avia-image-container-inner'><div class='avia-image-overlay-wrap'><a href='https:\/\/www.zapptales.com\/questions-about-chat-books\/' class='avia_image'  ><img class='avia_image ' src='https:\/\/www.zapptales.com\/wp-content\/uploads\/2019\/06\/Fragen-zu-unseren-Chat-B\u00fccher.png' alt='Fragen zu unseren Chat B\u00fccher' title='Fragen zu unseren Chat B\u00fccher'  itemprop=\"thumbnailUrl\"  \/><\/a><\/div><\/div><\/div><br \/>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><p style=\"text-align: center;\"><strong>General questions about our chat books<\/strong><\/p>\n<\/div><\/section><\/p><\/div>\n<div class=\"flex_column av_one_third  flex_column_div av-zero-column-padding   wbq_hide_on_desktop \" style='border-width:1px; border-color:#e0e0e0; border-style:solid; border-radius:0px; '><p><div  class='avia-image-container  av-styling-    avia-align-center '  itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\"  ><div class='avia-image-container-inner'><div class='avia-image-overlay-wrap'><a href='https:\/\/www.zapptales.com\/questions-chat-upload-apps\/' class='avia_image'  ><img class='avia_image ' src='https:\/\/www.zapptales.com\/wp-content\/uploads\/2019\/06\/Fragen-zum-Chat-Upload-und-unseren-Apps.png' alt='Fragen zum Chat Upload und unseren Apps' title='Fragen zum Chat Upload und unseren Apps'  itemprop=\"thumbnailUrl\"  \/><\/a><\/div><\/div><\/div><br \/>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><p style=\"text-align: center;\"><strong>Questions regarding chat upload and apps<\/strong><\/p>\n<\/div><\/section><\/p><\/div>\n<div class=\"flex_column av_one_third  flex_column_div av-zero-column-padding first  wbq_hide_on_desktop \" style='border-width:1px; border-color:#e0e0e0; border-style:solid; border-radius:0px; '><p><div  class='avia-image-container  av-styling-    avia-align-center '  itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\"  ><div class='avia-image-container-inner'><div class='avia-image-overlay-wrap'><a href='https:\/\/www.zapptales.com\/solutions-missing-content-and-chat-edition\/' class='avia_image'  ><img class='avia_image ' src='https:\/\/www.zapptales.com\/wp-content\/uploads\/2019\/06\/Fragen-zur-Gestaltung-un-dem-Inhalt.png' alt='Fragen zur Gestaltung un dem Inhalt' title='Fragen zur Gestaltung un dem Inhalt'  itemprop=\"thumbnailUrl\"  \/><\/a><\/div><\/div><\/div><br \/>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><p style=\"text-align: center;\"><strong>Questions regarding the<br \/>\nchat edition and missing content<\/strong><\/p>\n<\/div><\/section><\/p><\/div>\n<div class=\"flex_column av_one_third  flex_column_div av-zero-column-padding   wbq_hide_on_desktop \" style='border-width:1px; border-color:#e0e0e0; border-style:solid; border-radius:0px; '><p><div  class='avia-image-container  av-styling-    avia-align-center '  itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\"  ><div class='avia-image-container-inner'><div class='avia-image-overlay-wrap'><a href='https:\/\/www.zapptales.com\/questions-pricing-payment\/' class='avia_image'  ><img class='avia_image ' src='https:\/\/www.zapptales.com\/wp-content\/uploads\/2019\/06\/Fragen-zu-den-Preisen-und-der-Bezahlung.png' alt='Fragen zu den Preisen und der Bezahlung' title='Fragen zu den Preisen und der Bezahlung'  itemprop=\"thumbnailUrl\"  \/><\/a><\/div><\/div><\/div><br \/>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><p style=\"text-align: center;\"><strong>Questions regarding pricing and payment<\/strong><\/p>\n<\/div><\/section><\/p><\/div>\n<div class=\"flex_column av_one_third  flex_column_div av-zero-column-padding   wbq_hide_on_desktop \" style='border-width:1px; border-color:#e0e0e0; border-style:solid; border-radius:0px; '><p><div  class='avia-image-container  av-styling-    avia-align-center '  itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\"  ><div class='avia-image-container-inner'><div class='avia-image-overlay-wrap'><a href='https:\/\/www.zapptales.com\/questions-shipment-delivery\/' class='avia_image'  ><img class='avia_image ' src='https:\/\/www.zapptales.com\/wp-content\/uploads\/2019\/06\/Fragen-zum-Versand-und-der-Lieferung.png' alt='Fragen zum Versand und der Lieferung' title='Fragen zum Versand und der Lieferung'  itemprop=\"thumbnailUrl\"  \/><\/a><\/div><\/div><\/div><br \/>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><p style=\"text-align: center;\"><strong>Questions regarding shipment and delivery<\/strong><\/p>\n<\/div><\/section><\/p><\/div>\n<div  style='height:5px' class='hr hr-invisible   wbq_hide_on_desktop'><span class='hr-inner ' ><span class='hr-inner-style'><\/span><\/span><\/div>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='wbq_landing_section_1'  class='avia-section main_color avia-section-default avia-no-border-styling av-section-color-overlay-active avia-bg-style-scroll  wbq_hide_on_desktop  container_wrap sidebar_right' style='background-color: #f0e6dc;  '  ><div class='av-section-color-overlay-wrap'><div class='av-section-color-overlay' style='opacity: 0.5; background-image: url(https:\/\/www.zapptales.com\/wp-content\/uploads\/2016\/03\/symphony.png); background-repeat: repeat;'><\/div><div class='container' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-35126'><div class='entry-content-wrapper clearfix'>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><h3>Do you have any further questions, feedback or compliments?<\/h3>\n<\/div><\/section>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><p>Then please contact us directly. We look forward to hearing from you \ud83d\ude0a<\/p>\n<\/div><\/section>\n<div  style='height:10px' class='hr hr-invisible  '><span class='hr-inner ' ><span class='hr-inner-style'><\/span><\/span><\/div>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock wbq_hide_on_desktop '   itemprop=\"text\" ><p>Just use one of the following contact options:<\/p>\n<\/div><\/section>\n<div  style='height:25px' class='hr hr-invisible  '><span class='hr-inner ' ><span class='hr-inner-style'><\/span><\/span><\/div>\n<div class=\"flex_column av_one_half  flex_column_div av-zero-column-padding first  \" style='border-radius:0px; '><p><div  class='avia-image-container  av-styling-    avia-align-center '  itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\"  ><div class='avia-image-container-inner'><div class='avia-image-overlay-wrap'><img class='avia_image' src='https:\/\/www.zapptales.com\/wp-content\/uploads\/2018\/04\/2709.png' alt='' title='2709' height=\"128\" width=\"128\"  itemprop=\"thumbnailUrl\"  \/><\/div><\/div><\/div><br \/>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><p style=\"text-align: center;\"><strong>\u00a0E-Mail<\/strong><\/p>\n<p style=\"text-align: center;\"><a href=\"mailto:support@zapptales.com?subject=Anfrage%20ueber%20\/en\/help-and-contact\/%20(E-Mail%20Mobile)\">support@zapptales.com<\/a><\/p>\n<p style=\"text-align: center;\">Daily from 9am to 9pm (CET)<\/p>\n<\/div><\/section><\/p><\/div><div class=\"flex_column av_one_half  flex_column_div av-zero-column-padding   \" style='border-radius:0px; '><p><div  class='avia-image-container  av-styling-    avia-align-center '  itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\"  ><div class='avia-image-container-inner'><div class='avia-image-overlay-wrap'><a href='https:\/\/www.facebook.com\/msg\/zapptales\/' class='avia_image'  ><img class='avia_image ' src='https:\/\/www.zapptales.com\/wp-content\/uploads\/2019\/06\/Facebook-Messenger.png' alt='Facebook Messenger' title='Facebook-Messenger'  itemprop=\"thumbnailUrl\"  \/><\/a><\/div><\/div><\/div><br \/>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><p style=\"text-align: center;\"><strong>Facebook Messenger<\/strong><\/p>\n<p style=\"text-align: center;\">Click the Facebook<br \/>\nMessenger logo above<\/p>\n<p style=\"text-align: center;\">Daily from 9am to 9pm (CET)<\/p>\n<\/div><\/section><\/p><\/div><div class=\"flex_column av_one_third  flex_column_div av-zero-column-padding first  wbq_hide_on_mobile wbq_hide_on_desktop wbq_hide_on_tablet \" style='border-radius:0px; '><p><div  class='avia-image-container  av-styling-    avia-align-center '  itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\"  ><div class='avia-image-container-inner'><div class='avia-image-overlay-wrap'><img class='avia_image' src='https:\/\/www.zapptales.com\/wp-content\/uploads\/2019\/06\/Live-Chat.png' alt='Telefon' title='Live Chat' height=\"128\" width=\"128\"  itemprop=\"thumbnailUrl\"  \/><\/div><\/div><\/div><br \/>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><p style=\"text-align: center;\"><strong>Live Chat<\/strong><\/p>\n<p style=\"text-align: center;\">Available on the<br \/>\nchat edition page<\/p>\n<p style=\"text-align: center;\">Mo-Thu from 9am to 9pm (CET)<br \/>\nFriday from 9am to 4pm (CET)<\/p>\n<\/div><\/section><\/p><\/div>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><\/div><div id='after_section_2'  class='main_color av_default_container_wrap container_wrap sidebar_right' style=' '  ><div class='container' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-35126'><div class='entry-content-wrapper clearfix'>\n<div  style='height:25px' class='hr hr-invisible   wbq_hide_on_desktop'><span class='hr-inner ' ><span class='hr-inner-style'><\/span><\/span><\/div>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock wbq_hide_on_desktop '   itemprop=\"text\" ><p><strong>Contact form<\/strong><\/p>\n<\/div><\/section>\n<form action=\"https:\/\/www.zapptales.com\/en\/help-and-contact\/\" method=\"post\"  class=\"avia_ajax_form av-form-labels-visible   wbq_hide_on_desktop  \" data-avia-form-id=\"2\" data-avia-redirect='' ><fieldset><p class=' first_form  form_element form_fullwidth' id='element_avia_1_2'><label for=\"avia_1_2\">Your name: <abbr class=\"required\" title=\"required\">*<\/abbr><\/label> <input name=\"avia_1_2\" class=\"text_input is_empty\" type=\"text\" id=\"avia_1_2\" value=\"\" \/><\/p><p class=' first_form  form_element form_fullwidth' id='element_avia_2_2'><label for=\"avia_2_2\">Your email address: <abbr class=\"required\" title=\"required\">*<\/abbr><\/label> <input name=\"avia_2_2\" class=\"text_input is_email\" type=\"text\" id=\"avia_2_2\" value=\"\" \/><\/p><p class=' first_form  form_element form_fullwidth av-last-visible-form-element' id='element_avia_3_2'>\t <label for=\"avia_3_2\" class=\"textare_label hidden textare_label_avia_3_2\">Your message: <abbr class=\"required\" title=\"required\">*<\/abbr><\/label>\t <textarea  name=\"avia_3_2\" class=\"text_area is_empty\" cols=\"40\" rows=\"7\" id=\"avia_3_2\" ><\/textarea><\/p><p class=\"hidden\"><input type=\"text\" name=\"avia_4_2\" class=\"hidden \" id=\"avia_4_2\" value=\"\" \/><\/p><p class=\"form_element \"><input type=\"hidden\" value=\"1\" name=\"avia_generated_form2\" \/><input type=\"submit\" value=\"Send\" class=\"button\"  data-sending-label=\"Sending\"\/><\/p><\/fieldset><div class=\"avia-disabled-forn\">This contact form is deactivated because you refused to accept Google reCaptcha service which is necessary to validate any messages sent by the form.<\/div><\/form><div id=\"ajaxresponse_2\" class=\"ajaxresponse ajaxresponse_2 hidden\"><\/div>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock wbq_hide_on_desktop '   itemprop=\"text\" ><p><b>*<\/b>\u00a0If you use this contact form, we will register the following data:<\/p>\n<p>&#8211; Your name<br \/>\n&#8211; Your e-mail address<br \/>\n&#8211; Date and time of the contact request<\/p>\n<p>Data processing for the purpose of establishing contact with us takes place in accordance with Art. 6 Para. 1 lit.\u00a0 GDPR on the basis of your voluntary consent and is used exclusively to ensure smooth support. Further information can be found in our privacy policy declaration \u00a72d.<\/p>\n<\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":19,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/www.zapptales.com\/en\/wp-json\/wp\/v2\/pages\/35126\/"}],"collection":[{"href":"https:\/\/www.zapptales.com\/en\/wp-json\/wp\/v2\/pages\/"}],"about":[{"href":"https:\/\/www.zapptales.com\/en\/wp-json\/wp\/v2\/types\/page\/"}],"author":[{"embeddable":true,"href":"https:\/\/www.zapptales.com\/en\/wp-json\/wp\/v2\/users\/19\/"}],"replies":[{"embeddable":true,"href":"https:\/\/www.zapptales.com\/en\/wp-json\/wp\/v2\/comments\/?post=35126"}],"version-history":[{"count":0,"href":"https:\/\/www.zapptales.com\/en\/wp-json\/wp\/v2\/pages\/35126\/revisions\/"}],"wp:attachment":[{"href":"https:\/\/www.zapptales.com\/en\/wp-json\/wp\/v2\/media\/?parent=35126"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}