{"id":35129,"date":"2019-06-11T15:58:44","date_gmt":"2019-06-11T13:58:44","guid":{"rendered":"https:\/\/www.zapptales.com\/?page_id=35129"},"modified":"2022-03-31T14:36:08","modified_gmt":"2022-03-31T12:36:08","slug":"questions-chat-upload-apps","status":"publish","type":"page","link":"https:\/\/www.zapptales.com\/en\/questions-chat-upload-apps\/","title":{"rendered":"Questions regarding chat upload and apps"},"content":{"rendered":"<div id='full_slider_1'  class='avia-fullwidth-slider main_color avia-shadow   avia-builder-el-0  el_before_av_hr  avia-builder-el-first  wbq_hide_on_mobile  container_wrap sidebar_right' style=' '  ><div   data-size='featured'  data-lightbox_size='large'  data-animation='slide'  data-conditional_play=''  data-ids='34071'  data-video_counter='0'  data-autoplay='false'  data-bg_slider='false'  data-slide_height=''  data-handle='av_slideshow_full'  data-interval='5'  data-class=' '  data-el_id=''  data-css_id=''  data-scroll_down=''  data-control_layout='av-control-default'  data-custom_markup=''  data-perma_caption=''  data-autoplay_stopper=''  data-image_attachment=''  data-min_height='0px'  data-src=''  data-position='top left'  data-repeat='no-repeat'  data-attach='scroll'  data-stretch=''  data-default-height='28.666666666667'  class='avia-slideshow avia-slideshow-1  av-control-default av-default-height-applied avia-slideshow-featured av_slideshow_full   avia-slide-slider '  itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><ul class='avia-slideshow-inner ' style='padding-bottom: 20%;' ><li  class=' av-single-slide slide-1 ' ><div data-rel='slideshow-1' class='avia-slide-wrap '   ><img src='https:\/\/www.zapptales.com\/wp-content\/uploads\/2019\/05\/zapptales-support-2-1500x300-1500x300.jpg' width='1500' height='300' title='zapptales-support-2-1500x300' alt=''  itemprop=\"thumbnailUrl\"   \/><\/div><\/li><\/ul><\/div><\/div><div id='after_full_slider_1'  class='main_color av_default_container_wrap container_wrap sidebar_right' style=' '  ><div class='container' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-35129'><div class='entry-content-wrapper clearfix'>\n<div  style='height:60px' class='hr hr-invisible   avia-builder-el-1  el_after_av_slideshow_full  el_before_av_one_full  avia-builder-el-first  wbq_hide_on_desktop'><span class='hr-inner ' ><span class='hr-inner-style'><\/span><\/span><\/div>\n<div class=\"flex_column av_one_full  flex_column_div av-zero-column-padding first  avia-builder-el-2  el_after_av_hr  el_before_av_hr  wbq_hide_on_desktop \" style='border-width:1px; border-color:#e0e0e0; border-style:solid; border-radius:0px; '><p><div  class='avia-image-container  av-styling-    avia-builder-el-3  el_before_av_textblock  avia-builder-el-first  avia-align-center '  itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\"  ><div class='avia-image-container-inner'><div class='avia-image-overlay-wrap'><img class='avia_image' src='https:\/\/www.zapptales.com\/wp-content\/uploads\/2019\/06\/Fragen-zum-Chat-Upload-und-unseren-Apps.png' alt='Fragen zum Chat Upload und unseren Apps' title='Fragen zum Chat Upload und unseren Apps' height=\"128\" width=\"128\"  itemprop=\"thumbnailUrl\"  \/><\/div><\/div><\/div><br \/>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><h3 style=\"text-align: center;\"><strong>Questions regarding chat upload and apps<\/strong><\/h3>\n<\/div><\/section><br \/>\n<div  style='height:25px' class='hr hr-invisible   avia-builder-el-5  el_after_av_textblock  avia-builder-el-last  wbq_hide_on_desktop'><span class='hr-inner ' ><span class='hr-inner-style'><\/span><\/span><\/div><\/p><\/div>\n<div  style='height:1px; margin-top:-25px'  class='hr hr-invisible   avia-builder-el-6  el_after_av_one_full  el_before_av_heading  wbq_hide_on_mobile'><span class='hr-inner ' ><span class='hr-inner-style'><\/span><\/span><\/div>\n<div  style='padding-bottom:10px; ' class='av-special-heading av-special-heading-h1  blockquote modern-quote  avia-builder-el-7  el_after_av_hr  el_before_av_hr  wbq_hide_on_mobile '><h1 class='av-special-heading-tag '  itemprop=\"headline\"  >Questions regarding chat upload and apps<\/h1><div class='special-heading-border'><div class='special-heading-inner-border' ><\/div><\/div><\/div>\n<div  style='height:65px' class='hr hr-invisible   avia-builder-el-8  el_after_av_heading  el_before_av_textblock '><span class='hr-inner ' ><span class='hr-inner-style'><\/span><\/span><\/div>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><h3>General questions regarding chat upload (WhatsApp)<\/h3>\n<\/div><\/section>\n<div  style='height:25px' class='hr hr-invisible   avia-builder-el-10  el_after_av_textblock  el_before_av_textblock '><span class='hr-inner ' ><span class='hr-inner-style'><\/span><\/span><\/div>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><div class='ufaq-faq-list' id='ufaq-faq-list'><style>.ewd-ufaq-post-margin-symbol span {\nfont-family:'ewd-toggle-icon'!important;\n}<\/style><style>.ewd-ufaq-post-margin-symbol { color:#780091 !important;}\n.ewd-ufaq-post-margin-symbol span { }\n.ufaq-faq-display-style-Block.ewd-ufaq-post-active, .ufaq-faq-display-style-Block.ewd-ufaq-post-active a,.ufaq-faq-display-style-Block:hover, .ufaq-faq-display-style-Block:hover a, .ufaq-faq-display-style-Block:hover h4 { background-color:#f0e6dc !important;color:#780091 !important;}\n.ufaq-faq-display-style-Border_Block.ewd-ufaq-post-active, .ufaq-faq-display-style-Border_Block:hover, .ufaq-faq-display-style-Border_Block:hover h1, .ufaq-faq-display-style-Border_Block:hover h2, .ufaq-faq-display-style-Border_Block:hover h3, .ufaq-faq-display-style-Border_Block:hover h4, .ufaq-faq-display-style-Border_Block:hover h5, .ufaq-faq-display-style-Border_Block:hover h6 { background-color:#f0e6dc !important;color:#780091 !important;}\n.ufaq-faq-display-style-Border_Block .ufaq-faq-body { border-color:#f0e6dc !important;}\n.ufaq-faq-display-style-Border_Block .comment-reply-title, .ufaq-faq-display-style-Border_Block:hover .comment-reply-title { background-color: transparent !important;}\ndiv.ufaq-faq-category-title h4 h4 { color:#424242 !important;}\n.ufaq-faq-header-title a{ color:#424242 !important;margin:10px !important;}\ndiv.ufaq-faq-title h4 { color:#424242 !important;margin:10px !important;}\n.ewd-ufaq-post-margin-symbol { margin-top:2px !important;}\ndiv.ufaq-faq-post p { color:#424242 !important;margin:10px !important;}\ndiv.ufaq-faq-body, .ufaq-faq-display-style-Border_Block .ufaq-faq-body { color:#424242 !important;}\ndiv.ewd-ufaq-author-date { color:#424242 !important;}\ndiv.ufaq-faq-categories, div.ufaq-faq-tags { color:#424242 !important;}\n<\/style><script language='JavaScript' type='text\/javascript'>var faq_accordion = true;var faq_scroll = true;var reveal_effect = 'none';<\/script><div class='ewd-ufaq-faqs'><div class='ufaq-faq-div ufaq-faq-column-count-One ufaq-faq-responsive-columns-No ufaq-faq-display-style-Block' id='ufaq-post-HA4-36024-0' data-postid='HA4-36024-0'><div class='ufaq-faq-title ufaq-faq-toggle' id='ufaq-title-36024' data-postid='HA4-36024-0'><a class='ewd-ufaq-post-margin'  href='https:\/\/www.zapptales.com\/en\/ufaq\/how-can-i-send-my-chat-via-email\/'><div class='ewd-ufaq-post-margin-symbol ' id='ewd-ufaq-post-margin-symbol-HA4-36024-0'><span id='ewd-ufaq-post-symbol-HA4-36024-0'>a<\/span><\/div><div class='ufaq-faq-title-text'><h4>How can I send my chat via email?<\/h4><\/div><div class='ewd-ufaq-clear'><\/div><\/a><\/div><div class='ufaq-faq-body ufaq-body-36024 ewd-ufaq-hidden' id='ufaq-body-HA4-36024-0'><div class='ewd-ufaq-post-margin ufaq-faq-post' id='ufaq-post-36024'><p>The app is the easiest and fastest way to upload your WhatsApp chat.<\/p>\n<p>If our app is not available in your country, you can also export your chat via email. You can find out how this works <a href=\"https:\/\/www.zapptales.com\/send-chat-via-email\/\">here<\/a>.<\/p>\n<p>Please note: It is only possible to upload a WhatsApp chat via email. If you want to upload a Facebook Messenger, Instagram, iMessage, Threema or Telegram chat, <a href=\"https:\/\/www.zapptales.com\/en\/create-chat-book\/\">please follow the respective instructions<\/a>.<\/p>\n<\/div><\/div><\/div><div class='ufaq-faq-div ufaq-faq-column-count-One ufaq-faq-responsive-columns-No ufaq-faq-display-style-Block' id='ufaq-post-HA4-36026-1' data-postid='HA4-36026-1'><div class='ufaq-faq-title ufaq-faq-toggle' id='ufaq-title-36026' data-postid='HA4-36026-1'><a class='ewd-ufaq-post-margin'  href='https:\/\/www.zapptales.com\/en\/ufaq\/i-have-already-saved-my-whatsapp-chat-as-a-word-or-pdf-document-can-i-send-this-file-to-zapptales-and-turn-it-into-a-book\/'><div class='ewd-ufaq-post-margin-symbol ' id='ewd-ufaq-post-margin-symbol-HA4-36026-1'><span id='ewd-ufaq-post-symbol-HA4-36026-1'>a<\/span><\/div><div class='ufaq-faq-title-text'><h4>I have already saved my WhatsApp chat as a Word or PDF document. Can I send this file to zapptales and turn it into a book?<\/h4><\/div><div class='ewd-ufaq-clear'><\/div><\/a><\/div><div class='ufaq-faq-body ufaq-body-36026 ewd-ufaq-hidden' id='ufaq-body-HA4-36026-1'><div class='ewd-ufaq-post-margin ufaq-faq-post' id='ufaq-post-36026'><p>It might be possible \ud83d\ude0a Please contact our support team (<a href=\"mailto:support@zapptales.com\">support@zapptales.com<\/a>) and we will check if we can process your file.<\/p>\n<\/div><\/div><\/div><div class='ufaq-faq-div ufaq-faq-column-count-One ufaq-faq-responsive-columns-No ufaq-faq-display-style-Block' id='ufaq-post-HA4-36028-2' data-postid='HA4-36028-2'><div class='ufaq-faq-title ufaq-faq-toggle' id='ufaq-title-36028' data-postid='HA4-36028-2'><a class='ewd-ufaq-post-margin'  href='https:\/\/www.zapptales.com\/en\/ufaq\/i-have-already-saved-my-whatsapp-chat-as-an-email-can-i-forward-this-email-to-zapptales\/'><div class='ewd-ufaq-post-margin-symbol ' id='ewd-ufaq-post-margin-symbol-HA4-36028-2'><span id='ewd-ufaq-post-symbol-HA4-36028-2'>a<\/span><\/div><div class='ufaq-faq-title-text'><h4>I have already saved my WhatsApp chat externally (email, text file, cloud storage). How can I send it to zapptales?<\/h4><\/div><div class='ewd-ufaq-clear'><\/div><\/a><\/div><div class='ufaq-faq-body ufaq-body-36028 ewd-ufaq-hidden' id='ufaq-body-HA4-36028-2'><div class='ewd-ufaq-post-margin ufaq-faq-post' id='ufaq-post-36028'><p>The best way to export your WhatsApp chat is via our app. If you don\u2019t have your chat in WhatsApp anymore, but have saved it externally, however, it is still possible to turn it into a book. There are several options:<\/p>\n<ol>\n<li><strong>You have saved your chat as an email:<\/strong><br \/>\n\u2013> If you have saved your WhatsApp chat as an email, just forward this email to\u00a0<a href=\"mailto:en@zapptales.com\">en@zapptales.com<\/a><\/li>\n<li><strong>You have saved your chat as a \u201c.txt\u201d file:<\/strong><br \/>\n\u2013> If you have saved your chat as a txt- file, please send this file as an attachment to\u00a0<a href=\"mailto:en@zapptales.com\">en@zapptales.com<\/a>.<\/li>\n<li><strong>You have saved your chat in a cloud storage (Dropbox, Google Drive or iCloud):<\/strong><br \/>\n\u2013> If you are able to send your chat via email using iCloud, please send it to\u00a0<a href=\"mailto:en@zapptales.com\">en@zapptales.com<\/a>.<br \/>\n\u2013> Should you have saved your chat to Dropbox or Google Drive, please send us the download link to\u00a0<a href=\"mailto:en@zapptales.com\">support@zapptales.com<\/a>.<\/li>\n<\/ol>\n<\/div><\/div><\/div><div class='ufaq-faq-div ufaq-faq-column-count-One ufaq-faq-responsive-columns-No ufaq-faq-display-style-Block' id='ufaq-post-HA4-36035-3' data-postid='HA4-36035-3'><div class='ufaq-faq-title ufaq-faq-toggle' id='ufaq-title-36035' data-postid='HA4-36035-3'><a class='ewd-ufaq-post-margin'  href='https:\/\/www.zapptales.com\/en\/ufaq\/i-received-an-error-email-what-happend\/'><div class='ewd-ufaq-post-margin-symbol ' id='ewd-ufaq-post-margin-symbol-HA4-36035-3'><span id='ewd-ufaq-post-symbol-HA4-36035-3'>a<\/span><\/div><div class='ufaq-faq-title-text'><h4>I received an error email. What happend?<\/h4><\/div><div class='ewd-ufaq-clear'><\/div><\/a><\/div><div class='ufaq-faq-body ufaq-body-36035 ewd-ufaq-hidden' id='ufaq-body-HA4-36035-3'><div class='ewd-ufaq-post-margin ufaq-faq-post' id='ufaq-post-36035'><p>If you have sent us your chat and have received an email called \u201cWe have received your chat, but something went wrong\u201d, please contact our support team via\u00a0<a href=\"mailto:support@zapptales.com\">support@zapptales.com<\/a>.<\/p>\n<p>We will find a solution so that you can transform your favourite chat into a book \ud83d\ude0a<\/p>\n<\/div><\/div><\/div><div class='ufaq-faq-div ufaq-faq-column-count-One ufaq-faq-responsive-columns-No ufaq-faq-display-style-Block' id='ufaq-post-HA4-36037-4' data-postid='HA4-36037-4'><div class='ufaq-faq-title ufaq-faq-toggle' id='ufaq-title-36037' data-postid='HA4-36037-4'><a class='ewd-ufaq-post-margin'  href='https:\/\/www.zapptales.com\/en\/ufaq\/i-havent-received-an-email-with-my-login-data-why\/'><div class='ewd-ufaq-post-margin-symbol ' id='ewd-ufaq-post-margin-symbol-HA4-36037-4'><span id='ewd-ufaq-post-symbol-HA4-36037-4'>a<\/span><\/div><div class='ufaq-faq-title-text'><h4>I haven&#8217;t received an email with my login data &#8211; why?<\/h4><\/div><div class='ewd-ufaq-clear'><\/div><\/a><\/div><div class='ufaq-faq-body ufaq-body-36037 ewd-ufaq-hidden' id='ufaq-body-HA4-36037-4'><div class='ewd-ufaq-post-margin ufaq-faq-post' id='ufaq-post-36037'><p>First of all, we ask you for your patience: With long chats, it can take up to 15 mins or even longer until you recieve this email.<\/p>\n<p>But if you still don\u2019t receive an email containing your login data despite having been really patient, please check whether our email got caught in your\u00a0<strong>spam folder.<\/strong><\/p>\n<p>Still no email? Please contact\u00a0<a href=\"mailto:support@zapptales.com\">support@zapptales.com<\/a>\u00a0so that we can help you!<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class='ewd-ufaq-bottom ewd-ufaq-page-type-Load_More' data-currentpage='0'><form><input type='hidden' name='include_category' value='questions-chat-upload-apps-whatsapp' id='ufaq-include-category' \/><input type='hidden' name='exclude_category' value='' id='ufaq-exclude-category' \/><input type='hidden' name='orderby' value='meta_value_num' id='ufaq-orderby' \/><input type='hidden' name='order' value='ASC' id='ufaq-order' \/><input type='hidden' name='post_count' value='-1' id='ufaq-post-count' \/><input type='hidden' name='current_url' value='\/en\/wp-json\/wp\/v2\/pages\/35129\/' id='ufaq-current-url' \/><\/form><div class='ewd-ufaq-load-more ewd-ufaq-hidden'><h4>Load More<\/h4><\/div><\/div>\n<\/div><\/section>\n<div  style='height:40px' class='hr hr-invisible  '><span class='hr-inner ' ><span class='hr-inner-style'><\/span><\/span><\/div>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><h3>Questions regarding the chat upload via iPhone App (WhatsApp)<\/h3>\n<\/div><\/section>\n<div  style='height:25px' class='hr hr-invisible  '><span class='hr-inner ' ><span class='hr-inner-style'><\/span><\/span><\/div>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><div class='ufaq-faq-list' id='ufaq-faq-list'><style>.ewd-ufaq-post-margin-symbol span {\nfont-family:'ewd-toggle-icon'!important;\n}<\/style><style>.ewd-ufaq-post-margin-symbol { color:#780091 !important;}\n.ewd-ufaq-post-margin-symbol span { }\n.ufaq-faq-display-style-Block.ewd-ufaq-post-active, .ufaq-faq-display-style-Block.ewd-ufaq-post-active a,.ufaq-faq-display-style-Block:hover, .ufaq-faq-display-style-Block:hover a, .ufaq-faq-display-style-Block:hover h4 { background-color:#f0e6dc !important;color:#780091 !important;}\n.ufaq-faq-display-style-Border_Block.ewd-ufaq-post-active, .ufaq-faq-display-style-Border_Block:hover, .ufaq-faq-display-style-Border_Block:hover h1, .ufaq-faq-display-style-Border_Block:hover h2, .ufaq-faq-display-style-Border_Block:hover h3, .ufaq-faq-display-style-Border_Block:hover h4, .ufaq-faq-display-style-Border_Block:hover h5, .ufaq-faq-display-style-Border_Block:hover h6 { background-color:#f0e6dc !important;color:#780091 !important;}\n.ufaq-faq-display-style-Border_Block .ufaq-faq-body { border-color:#f0e6dc !important;}\n.ufaq-faq-display-style-Border_Block .comment-reply-title, .ufaq-faq-display-style-Border_Block:hover .comment-reply-title { background-color: transparent !important;}\ndiv.ufaq-faq-category-title h4 h4 { color:#424242 !important;}\n.ufaq-faq-header-title a{ color:#424242 !important;margin:10px !important;}\ndiv.ufaq-faq-title h4 { color:#424242 !important;margin:10px !important;}\n.ewd-ufaq-post-margin-symbol { margin-top:2px !important;}\ndiv.ufaq-faq-post p { color:#424242 !important;margin:10px !important;}\ndiv.ufaq-faq-body, .ufaq-faq-display-style-Border_Block .ufaq-faq-body { color:#424242 !important;}\ndiv.ewd-ufaq-author-date { color:#424242 !important;}\ndiv.ufaq-faq-categories, div.ufaq-faq-tags { color:#424242 !important;}\n<\/style><script language='JavaScript' type='text\/javascript'>var faq_accordion = true;var faq_scroll = true;var reveal_effect = 'none';<\/script><div class='ewd-ufaq-faqs'><div class='ufaq-faq-div ufaq-faq-column-count-One ufaq-faq-responsive-columns-No ufaq-faq-display-style-Block' id='ufaq-post-Ei6-36014-0' data-postid='Ei6-36014-0'><div class='ufaq-faq-title ufaq-faq-toggle' id='ufaq-title-36014' data-postid='Ei6-36014-0'><a class='ewd-ufaq-post-margin'  href='https:\/\/www.zapptales.com\/en\/ufaq\/theres-no-progress-in-uploading-the-chat\/'><div class='ewd-ufaq-post-margin-symbol ' id='ewd-ufaq-post-margin-symbol-Ei6-36014-0'><span id='ewd-ufaq-post-symbol-Ei6-36014-0'>a<\/span><\/div><div class='ufaq-faq-title-text'><h4>There&#8217;s no progress in uploading the chat<\/h4><\/div><div class='ewd-ufaq-clear'><\/div><\/a><\/div><div class='ufaq-faq-body ufaq-body-36014 ewd-ufaq-hidden' id='ufaq-body-Ei6-36014-0'><div class='ewd-ufaq-post-margin ufaq-faq-post' id='ufaq-post-36014'><p>If the upload process does not seem to progress or has stopped\u00a0<strong>we recommend the following steps<\/strong>:<\/p>\n<ol>\n<li>Check if you have\u00a0<strong>the latest version of the app<\/strong>\u00a0installed. If not, please\u00a0<strong>update to the latest version<\/strong>\u00a0through the app store.<\/li>\n<li>Sometimes the iPhone has some difficulties in processing big amounts of data and is not able to upload the chat if there are too many other apps opened at the same time. Therefore, we recommend you to\u00a0<strong>close all other apps<\/strong>\u00a0(by double clicking on the home button and swiping up all the other apps)\u00a0<strong>and to try the upload again<\/strong>.<\/li>\n<li>Sometimes a\u00a0<strong>lack of free space<\/strong>\u00a0in the iPhone might cause the upload to stop. Please\u00a0<strong>check how much memory is left on your phone<\/strong>. In case it is under\u00a0<strong>2 GB<\/strong>\u00a0we recommend deleting some files in order to free some space. You can delete large videos from the galery or the temporary files from Safari.<\/li>\n<li>In case it\u2019s a very long chat with a lot of media, it might be too much for our app. Please export your chat\u00a0<strong>via iCloud.\u00a0<\/strong>How it works\u00a0<strong>is explained\u00a0<a href=\"https:\/\/www.zapptales.com\/en\/e-mail\">here<\/a><\/strong>. \ud83d\ude0a<\/li>\n<\/ol>\n<p><strong>If,<\/strong>\u00a0after doing these steps,<strong>\u00a0it still does not work<\/strong>\u00a0please contact our support team (<a href=\"mailto:support@zapptales.com\">support@zapptales.com<\/a>).<\/p>\n<\/div><\/div><\/div><div class='ufaq-faq-div ufaq-faq-column-count-One ufaq-faq-responsive-columns-No ufaq-faq-display-style-Block' id='ufaq-post-Ei6-36016-1' data-postid='Ei6-36016-1'><div class='ufaq-faq-title ufaq-faq-toggle' id='ufaq-title-36016' data-postid='Ei6-36016-1'><a class='ewd-ufaq-post-margin'  href='https:\/\/www.zapptales.com\/en\/ufaq\/the-app-crashed\/'><div class='ewd-ufaq-post-margin-symbol ' id='ewd-ufaq-post-margin-symbol-Ei6-36016-1'><span id='ewd-ufaq-post-symbol-Ei6-36016-1'>a<\/span><\/div><div class='ufaq-faq-title-text'><h4>The app crashed<\/h4><\/div><div class='ewd-ufaq-clear'><\/div><\/a><\/div><div class='ufaq-faq-body ufaq-body-36016 ewd-ufaq-hidden' id='ufaq-body-Ei6-36016-1'><div class='ewd-ufaq-post-margin ufaq-faq-post' id='ufaq-post-36016'><p>If the upload process does not seem to progress or has stopped\u00a0<strong>we recommend the following steps<\/strong>:<\/p>\n<ol>\n<li>Check if you have<strong>\u00a0the latest version of the app<\/strong>\u00a0installed. If not, please\u00a0<strong>update to the latest version<\/strong>\u00a0through the app store.<\/li>\n<li>Sometimes the iPhone has some difficulties in processing big amounts of data and is not able to upload the chat if there are too many other apps opened at the same time. Therefore, we recommend you\u00a0<strong>to close all other apps<\/strong>\u00a0(by double clicking on the home button and swiping up all the other apps)\u00a0<strong>and to try the upload again<\/strong>.<\/li>\n<li>Sometimes a\u00a0<strong>lack of free space<\/strong>\u00a0in the iPhone might cause the upload to stop. Please\u00a0<strong>check how much memory is left<\/strong>\u00a0on your phone. In case it is under\u00a0<strong>2GB<\/strong>\u00a0we recommend deleting some files in order to free some space. You can delete large videos from the galery or the temporary files from Safari.<\/li>\n<li>In case it\u2019s a very long chat with a lot of media, it might be too much for our app. Please export your chat\u00a0<strong>via iCloud.\u00a0<\/strong>How it works\u00a0<strong>is explained\u00a0<a href=\"https:\/\/www.zapptales.com\/e-mail\/\">here<\/a><\/strong>. \ud83d\ude0a<\/li>\n<\/ol>\n<p><strong>If,<\/strong>\u00a0after doing these steps,\u00a0<strong>it still does not work<\/strong>\u00a0please contact our support team (<a href=\"mailto:support@zapptales.com\">support@zapptales.com<\/a>).<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class='ewd-ufaq-bottom ewd-ufaq-page-type-Load_More' data-currentpage='0'><form><input type='hidden' name='include_category' value='iphone-chat-export-en' id='ufaq-include-category' \/><input type='hidden' name='exclude_category' value='' id='ufaq-exclude-category' \/><input type='hidden' name='orderby' value='meta_value_num' id='ufaq-orderby' \/><input type='hidden' name='order' value='ASC' id='ufaq-order' \/><input type='hidden' name='post_count' value='-1' id='ufaq-post-count' \/><input type='hidden' name='current_url' value='\/en\/wp-json\/wp\/v2\/pages\/35129\/' id='ufaq-current-url' \/><\/form><div class='ewd-ufaq-load-more ewd-ufaq-hidden'><h4>Load More<\/h4><\/div><\/div>\n<\/div><\/section>\n<div  style='height:65px' class='hr hr-invisible  '><span class='hr-inner ' ><span class='hr-inner-style'><\/span><\/span><\/div>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><h3>Questions regarding the chat upload via Anrdoid App (WhatsApp)<\/h3>\n<\/div><\/section>\n<div  style='height:25px' class='hr hr-invisible  '><span class='hr-inner ' ><span class='hr-inner-style'><\/span><\/span><\/div>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><div class='ufaq-faq-list' id='ufaq-faq-list'><style>.ewd-ufaq-post-margin-symbol span {\nfont-family:'ewd-toggle-icon'!important;\n}<\/style><style>.ewd-ufaq-post-margin-symbol { color:#780091 !important;}\n.ewd-ufaq-post-margin-symbol span { }\n.ufaq-faq-display-style-Block.ewd-ufaq-post-active, .ufaq-faq-display-style-Block.ewd-ufaq-post-active a,.ufaq-faq-display-style-Block:hover, .ufaq-faq-display-style-Block:hover a, .ufaq-faq-display-style-Block:hover h4 { background-color:#f0e6dc !important;color:#780091 !important;}\n.ufaq-faq-display-style-Border_Block.ewd-ufaq-post-active, .ufaq-faq-display-style-Border_Block:hover, .ufaq-faq-display-style-Border_Block:hover h1, .ufaq-faq-display-style-Border_Block:hover h2, .ufaq-faq-display-style-Border_Block:hover h3, .ufaq-faq-display-style-Border_Block:hover h4, .ufaq-faq-display-style-Border_Block:hover h5, .ufaq-faq-display-style-Border_Block:hover h6 { background-color:#f0e6dc !important;color:#780091 !important;}\n.ufaq-faq-display-style-Border_Block .ufaq-faq-body { border-color:#f0e6dc !important;}\n.ufaq-faq-display-style-Border_Block .comment-reply-title, .ufaq-faq-display-style-Border_Block:hover .comment-reply-title { background-color: transparent !important;}\ndiv.ufaq-faq-category-title h4 h4 { color:#424242 !important;}\n.ufaq-faq-header-title a{ color:#424242 !important;margin:10px !important;}\ndiv.ufaq-faq-title h4 { color:#424242 !important;margin:10px !important;}\n.ewd-ufaq-post-margin-symbol { margin-top:2px !important;}\ndiv.ufaq-faq-post p { color:#424242 !important;margin:10px !important;}\ndiv.ufaq-faq-body, .ufaq-faq-display-style-Border_Block .ufaq-faq-body { color:#424242 !important;}\ndiv.ewd-ufaq-author-date { color:#424242 !important;}\ndiv.ufaq-faq-categories, div.ufaq-faq-tags { color:#424242 !important;}\n<\/style><script language='JavaScript' type='text\/javascript'>var faq_accordion = true;var faq_scroll = true;var reveal_effect = 'none';<\/script><div class='ewd-ufaq-faqs'><div class='ufaq-faq-div ufaq-faq-column-count-One ufaq-faq-responsive-columns-No ufaq-faq-display-style-Block' id='ufaq-post-jhv-36018-0' data-postid='jhv-36018-0'><div class='ufaq-faq-title ufaq-faq-toggle' id='ufaq-title-36018' data-postid='jhv-36018-0'><a class='ewd-ufaq-post-margin'  href='https:\/\/www.zapptales.com\/en\/ufaq\/the-app-crashed-and-there-is-no-progress\/'><div class='ewd-ufaq-post-margin-symbol ' id='ewd-ufaq-post-margin-symbol-jhv-36018-0'><span id='ewd-ufaq-post-symbol-jhv-36018-0'>a<\/span><\/div><div class='ufaq-faq-title-text'><h4>The app crashed and there is no progress<\/h4><\/div><div class='ewd-ufaq-clear'><\/div><\/a><\/div><div class='ufaq-faq-body ufaq-body-36018 ewd-ufaq-hidden' id='ufaq-body-jhv-36018-0'><div class='ewd-ufaq-post-margin ufaq-faq-post' id='ufaq-post-36018'><p>I have installed the Android app and am trying to upload my chat \u2013 but the upload shows no progress or the app crashes. What can I do?<\/p>\n<p>In this case, please check to following:<\/p>\n<ul>\n<li>Please make sure that you always use the most recent version of our app.<\/li>\n<li>It is important that you use a stable WiFi connection to upload your chat. If you do not have a stable connection right now, please try again once you have a stable connection.<\/li>\n<li>It might be that you have too many other apps open in the background. Please make sure to close all these apps completely and restart the chat upload. For most Android phones, you can close your apps this way:\n<ol>\n<li>Click on the square button at the bottom of your screen<\/li>\n<li>Select \u201cclose all\u201d<\/li>\n<\/ol>\n<\/li>\n<\/ul>\n<p>Should you have tried all this and the upload still doesn\u2019t work, please contact our customer support team:\u00a0<a href=\"mailto:support@zapptales.com\">support@zapptales.com<\/a>. We will find a solution for you \ud83d\ude0a<\/p>\n<\/div><\/div><\/div><div class='ufaq-faq-div ufaq-faq-column-count-One ufaq-faq-responsive-columns-No ufaq-faq-display-style-Block' id='ufaq-post-jhv-36022-1' data-postid='jhv-36022-1'><div class='ufaq-faq-title ufaq-faq-toggle' id='ufaq-title-36022' data-postid='jhv-36022-1'><a class='ewd-ufaq-post-margin'  href='https:\/\/www.zapptales.com\/en\/ufaq\/why-do-i-have-to-select-my-name\/'><div class='ewd-ufaq-post-margin-symbol ' id='ewd-ufaq-post-margin-symbol-jhv-36022-1'><span id='ewd-ufaq-post-symbol-jhv-36022-1'>a<\/span><\/div><div class='ufaq-faq-title-text'><h4>Why do I have to select my name?<\/h4><\/div><div class='ewd-ufaq-clear'><\/div><\/a><\/div><div class='ufaq-faq-body ufaq-body-36022 ewd-ufaq-hidden' id='ufaq-body-jhv-36022-1'><div class='ewd-ufaq-post-margin ufaq-faq-post' id='ufaq-post-36022'><p>There are\u00a02 folders for media files for each chat. There\u2019s one for\u00a0sent media\u00a0and one for\u00a0received media. Choosing your name helps our app to find the correct pictures, videos and voice messages.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class='ewd-ufaq-bottom ewd-ufaq-page-type-Load_More' data-currentpage='0'><form><input type='hidden' name='include_category' value='android-chat-export-en' id='ufaq-include-category' \/><input type='hidden' name='exclude_category' value='' id='ufaq-exclude-category' \/><input type='hidden' name='orderby' value='meta_value_num' id='ufaq-orderby' \/><input type='hidden' name='order' value='ASC' id='ufaq-order' \/><input type='hidden' name='post_count' value='-1' id='ufaq-post-count' \/><input type='hidden' name='current_url' value='\/en\/wp-json\/wp\/v2\/pages\/35129\/' id='ufaq-current-url' \/><\/form><div class='ewd-ufaq-load-more ewd-ufaq-hidden'><h4>Load More<\/h4><\/div><\/div>\n<\/div><\/section>\n<div  style='height:65px' class='hr hr-invisible  '><span class='hr-inner ' ><span class='hr-inner-style'><\/span><\/span><\/div>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><h3>General questions regarding the chat upload (iMessage)<\/h3>\n<\/div><\/section>\n<div  style='height:25px' class='hr hr-invisible  '><span class='hr-inner ' ><span class='hr-inner-style'><\/span><\/span><\/div>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><div class='ufaq-faq-list' id='ufaq-faq-list'><style>.ewd-ufaq-post-margin-symbol span {\nfont-family:'ewd-toggle-icon'!important;\n}<\/style><style>.ewd-ufaq-post-margin-symbol { color:#780091 !important;}\n.ewd-ufaq-post-margin-symbol span { }\n.ufaq-faq-display-style-Block.ewd-ufaq-post-active, .ufaq-faq-display-style-Block.ewd-ufaq-post-active a,.ufaq-faq-display-style-Block:hover, .ufaq-faq-display-style-Block:hover a, .ufaq-faq-display-style-Block:hover h4 { background-color:#f0e6dc !important;color:#780091 !important;}\n.ufaq-faq-display-style-Border_Block.ewd-ufaq-post-active, .ufaq-faq-display-style-Border_Block:hover, .ufaq-faq-display-style-Border_Block:hover h1, .ufaq-faq-display-style-Border_Block:hover h2, .ufaq-faq-display-style-Border_Block:hover h3, .ufaq-faq-display-style-Border_Block:hover h4, .ufaq-faq-display-style-Border_Block:hover h5, .ufaq-faq-display-style-Border_Block:hover h6 { background-color:#f0e6dc !important;color:#780091 !important;}\n.ufaq-faq-display-style-Border_Block .ufaq-faq-body { border-color:#f0e6dc !important;}\n.ufaq-faq-display-style-Border_Block .comment-reply-title, .ufaq-faq-display-style-Border_Block:hover .comment-reply-title { background-color: transparent !important;}\ndiv.ufaq-faq-category-title h4 h4 { color:#424242 !important;}\n.ufaq-faq-header-title a{ color:#424242 !important;margin:10px !important;}\ndiv.ufaq-faq-title h4 { color:#424242 !important;margin:10px !important;}\n.ewd-ufaq-post-margin-symbol { margin-top:2px !important;}\ndiv.ufaq-faq-post p { color:#424242 !important;margin:10px !important;}\ndiv.ufaq-faq-body, .ufaq-faq-display-style-Border_Block .ufaq-faq-body { color:#424242 !important;}\ndiv.ewd-ufaq-author-date { color:#424242 !important;}\ndiv.ufaq-faq-categories, div.ufaq-faq-tags { color:#424242 !important;}\n<\/style><script language='JavaScript' type='text\/javascript'>var faq_accordion = true;var faq_scroll = true;var reveal_effect = 'none';<\/script><div class='ewd-ufaq-faqs'><div class='ufaq-faq-div ufaq-faq-column-count-One ufaq-faq-responsive-columns-No ufaq-faq-display-style-Block' id='ufaq-post-XIz-37184-0' data-postid='XIz-37184-0'><div class='ufaq-faq-title ufaq-faq-toggle' id='ufaq-title-37184' data-postid='XIz-37184-0'><a class='ewd-ufaq-post-margin'  href='https:\/\/www.zapptales.com\/en\/ufaq\/i-have-received-an-error-email-what-happened\/'><div class='ewd-ufaq-post-margin-symbol ' id='ewd-ufaq-post-margin-symbol-XIz-37184-0'><span id='ewd-ufaq-post-symbol-XIz-37184-0'>a<\/span><\/div><div class='ufaq-faq-title-text'><h4>I have received an error email. What happened?<\/h4><\/div><div class='ewd-ufaq-clear'><\/div><\/a><\/div><div class='ufaq-faq-body ufaq-body-37184 ewd-ufaq-hidden' id='ufaq-body-XIz-37184-0'><div class='ewd-ufaq-post-margin ufaq-faq-post' id='ufaq-post-37184'><p>In this case, it is most likely that our software was not able to process the date format of your chat messages. Please contact our friendly support team via <a href=\"mailto:support@zapptales.com\">support@zapptales.com<\/a> so that we can help you solve the problem.<\/p>\n<\/div><\/div><\/div><div class='ufaq-faq-div ufaq-faq-column-count-One ufaq-faq-responsive-columns-No ufaq-faq-display-style-Block' id='ufaq-post-XIz-57387-1' data-postid='XIz-57387-1'><div class='ufaq-faq-title ufaq-faq-toggle' id='ufaq-title-57387' data-postid='XIz-57387-1'><a class='ewd-ufaq-post-margin'  href='https:\/\/www.zapptales.com\/en\/ufaq\/how-do-i-upoad-my-imessage-chat-to-zapptales-to-turn-it-into-a-book\/'><div class='ewd-ufaq-post-margin-symbol ' id='ewd-ufaq-post-margin-symbol-XIz-57387-1'><span id='ewd-ufaq-post-symbol-XIz-57387-1'>a<\/span><\/div><div class='ufaq-faq-title-text'><h4>How do I upoad my iMessage chat to zapptales to turn it into a book?<\/h4><\/div><div class='ewd-ufaq-clear'><\/div><\/a><\/div><div class='ufaq-faq-body ufaq-body-57387 ewd-ufaq-hidden' id='ufaq-body-XIz-57387-1'><div class='ewd-ufaq-post-margin ufaq-faq-post' id='ufaq-post-57387'><p>We have compiled this\u00a0<a href=\"https:\/\/www.zapptales.com\/en\/create-chat-book\/#imessage\">easy step-by-step tutorial<\/a> to show you how to upload your iMessage Chat to zapptales \ud83d\ude0a<\/p>\n<\/div><\/div><\/div><div class='ufaq-faq-div ufaq-faq-column-count-One ufaq-faq-responsive-columns-No ufaq-faq-display-style-Block' id='ufaq-post-XIz-57390-2' data-postid='XIz-57390-2'><div class='ufaq-faq-title ufaq-faq-toggle' id='ufaq-title-57390' data-postid='XIz-57390-2'><a class='ewd-ufaq-post-margin'  href='https:\/\/www.zapptales.com\/en\/ufaq\/can-i-use-the-zapptales-app-to-upload-my-imessage-chat\/'><div class='ewd-ufaq-post-margin-symbol ' id='ewd-ufaq-post-margin-symbol-XIz-57390-2'><span id='ewd-ufaq-post-symbol-XIz-57390-2'>a<\/span><\/div><div class='ufaq-faq-title-text'><h4>Can I use the zapptales app to upload my iMessage chat?<\/h4><\/div><div class='ewd-ufaq-clear'><\/div><\/a><\/div><div class='ufaq-faq-body ufaq-body-57390 ewd-ufaq-hidden' id='ufaq-body-XIz-57390-2'><div class='ewd-ufaq-post-margin ufaq-faq-post' id='ufaq-post-57390'><p>No, it is not possible to use the zapptales app to upload your iMessage chat. Please follow the steps in this <a href=\"https:\/\/www.zapptales.com\/en\/create-chat-book\/#imessage\">step-by-step tutorial<\/a> exactly to upload your iMessage chat.<\/p>\n<\/div><\/div><\/div><div class='ufaq-faq-div ufaq-faq-column-count-One ufaq-faq-responsive-columns-No ufaq-faq-display-style-Block' id='ufaq-post-XIz-57392-3' data-postid='XIz-57392-3'><div class='ufaq-faq-title ufaq-faq-toggle' id='ufaq-title-57392' data-postid='XIz-57392-3'><a class='ewd-ufaq-post-margin'  href='https:\/\/www.zapptales.com\/en\/ufaq\/i-only-want-to-turn-a-specific-imessage-chat-into-a-book-why-do-i-have-to-create-a-full-backup-of-my-iphone\/'><div class='ewd-ufaq-post-margin-symbol ' id='ewd-ufaq-post-margin-symbol-XIz-57392-3'><span id='ewd-ufaq-post-symbol-XIz-57392-3'>a<\/span><\/div><div class='ufaq-faq-title-text'><h4>I only want to turn a specific iMessage chat into a book. Why do I have to create a full backup of my iPhone?<\/h4><\/div><div class='ewd-ufaq-clear'><\/div><\/a><\/div><div class='ufaq-faq-body ufaq-body-57392 ewd-ufaq-hidden' id='ufaq-body-XIz-57392-3'><div class='ewd-ufaq-post-margin ufaq-faq-post' id='ufaq-post-57392'><p>Unfortunately, it is not possible to export a specific iMessage chat from your iPhone. So, in the first step, you need to create a full backup of your iPhone on your computer. In the next step, you can then select the specific chat you want to upload to zapptales and turn it into a book. This means that you only upload the particular chat you want to print.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class='ewd-ufaq-bottom ewd-ufaq-page-type-Load_More' data-currentpage='0'><form><input type='hidden' name='include_category' value='questions-regarding-chat-upload-imessage' id='ufaq-include-category' \/><input type='hidden' name='exclude_category' value='' id='ufaq-exclude-category' \/><input type='hidden' name='orderby' value='meta_value_num' id='ufaq-orderby' \/><input type='hidden' name='order' value='ASC' id='ufaq-order' \/><input type='hidden' name='post_count' value='-1' id='ufaq-post-count' \/><input type='hidden' name='current_url' value='\/en\/wp-json\/wp\/v2\/pages\/35129\/' id='ufaq-current-url' \/><\/form><div class='ewd-ufaq-load-more ewd-ufaq-hidden'><h4>Load More<\/h4><\/div><\/div>\n<\/div><\/section>\n<div  style='height:65px' class='hr hr-invisible  '><span class='hr-inner ' ><span class='hr-inner-style'><\/span><\/span><\/div>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><h3>General questions regarding the chat upload (Facebook Messenger)<\/h3>\n<\/div><\/section>\n<div  style='height:25px' class='hr hr-invisible  '><span class='hr-inner ' ><span class='hr-inner-style'><\/span><\/span><\/div>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><div class='ufaq-faq-list' id='ufaq-faq-list'><style>.ewd-ufaq-post-margin-symbol span {\nfont-family:'ewd-toggle-icon'!important;\n}<\/style><style>.ewd-ufaq-post-margin-symbol { color:#780091 !important;}\n.ewd-ufaq-post-margin-symbol span { }\n.ufaq-faq-display-style-Block.ewd-ufaq-post-active, .ufaq-faq-display-style-Block.ewd-ufaq-post-active a,.ufaq-faq-display-style-Block:hover, .ufaq-faq-display-style-Block:hover a, .ufaq-faq-display-style-Block:hover h4 { background-color:#f0e6dc !important;color:#780091 !important;}\n.ufaq-faq-display-style-Border_Block.ewd-ufaq-post-active, .ufaq-faq-display-style-Border_Block:hover, .ufaq-faq-display-style-Border_Block:hover h1, .ufaq-faq-display-style-Border_Block:hover h2, .ufaq-faq-display-style-Border_Block:hover h3, .ufaq-faq-display-style-Border_Block:hover h4, .ufaq-faq-display-style-Border_Block:hover h5, .ufaq-faq-display-style-Border_Block:hover h6 { background-color:#f0e6dc !important;color:#780091 !important;}\n.ufaq-faq-display-style-Border_Block .ufaq-faq-body { border-color:#f0e6dc !important;}\n.ufaq-faq-display-style-Border_Block .comment-reply-title, .ufaq-faq-display-style-Border_Block:hover .comment-reply-title { background-color: transparent !important;}\ndiv.ufaq-faq-category-title h4 h4 { color:#424242 !important;}\n.ufaq-faq-header-title a{ color:#424242 !important;margin:10px !important;}\ndiv.ufaq-faq-title h4 { color:#424242 !important;margin:10px !important;}\n.ewd-ufaq-post-margin-symbol { margin-top:2px !important;}\ndiv.ufaq-faq-post p { color:#424242 !important;margin:10px !important;}\ndiv.ufaq-faq-body, .ufaq-faq-display-style-Border_Block .ufaq-faq-body { color:#424242 !important;}\ndiv.ewd-ufaq-author-date { color:#424242 !important;}\ndiv.ufaq-faq-categories, div.ufaq-faq-tags { color:#424242 !important;}\n<\/style><script language='JavaScript' type='text\/javascript'>var faq_accordion = true;var faq_scroll = true;var reveal_effect = 'none';<\/script><div class='ewd-ufaq-faqs'><div class='ufaq-faq-div ufaq-faq-column-count-One ufaq-faq-responsive-columns-No ufaq-faq-display-style-Block' id='ufaq-post-Tnq-37176-0' data-postid='Tnq-37176-0'><div class='ufaq-faq-title ufaq-faq-toggle' id='ufaq-title-37176' data-postid='Tnq-37176-0'><a class='ewd-ufaq-post-margin'  href='https:\/\/www.zapptales.com\/en\/ufaq\/how-do-i-upload-my-facebook-messenger-chat-to-zapptales-to-turn-it-into-a-book\/'><div class='ewd-ufaq-post-margin-symbol ' id='ewd-ufaq-post-margin-symbol-Tnq-37176-0'><span id='ewd-ufaq-post-symbol-Tnq-37176-0'>a<\/span><\/div><div class='ufaq-faq-title-text'><h4>How do I upload my Facebook Messenger chat to zapptales to turn it into a book?<\/h4><\/div><div class='ewd-ufaq-clear'><\/div><\/a><\/div><div class='ufaq-faq-body ufaq-body-37176 ewd-ufaq-hidden' id='ufaq-body-Tnq-37176-0'><div class='ewd-ufaq-post-margin ufaq-faq-post' id='ufaq-post-37176'><p>We have compiled this <a href=\"https:\/\/www.zapptales.com\/facebook-upload-process\/\">easy step-by-step tutorial<\/a> to show you how to upload your Facebook Messenger Chat to zapptales \ud83d\ude0a<\/p>\n<\/div><\/div><\/div><div class='ufaq-faq-div ufaq-faq-column-count-One ufaq-faq-responsive-columns-No ufaq-faq-display-style-Block' id='ufaq-post-Tnq-37178-1' data-postid='Tnq-37178-1'><div class='ufaq-faq-title ufaq-faq-toggle' id='ufaq-title-37178' data-postid='Tnq-37178-1'><a class='ewd-ufaq-post-margin'  href='https:\/\/www.zapptales.com\/en\/ufaq\/can-i-use-the-zapptales-app-to-upload-my-facebook-messenger-chat\/'><div class='ewd-ufaq-post-margin-symbol ' id='ewd-ufaq-post-margin-symbol-Tnq-37178-1'><span id='ewd-ufaq-post-symbol-Tnq-37178-1'>a<\/span><\/div><div class='ufaq-faq-title-text'><h4>Can I use the zapptales app to upload my Facebook Messenger chat?<\/h4><\/div><div class='ewd-ufaq-clear'><\/div><\/a><\/div><div class='ufaq-faq-body ufaq-body-37178 ewd-ufaq-hidden' id='ufaq-body-Tnq-37178-1'><div class='ewd-ufaq-post-margin ufaq-faq-post' id='ufaq-post-37178'><p>No, it is not possible to use the zapptales app to upload your Facebook Messenger chat. Please follow the steps in this <a href=\"https:\/\/www.zapptales.com\/facebook-upload-process\/\">step-by-step tutorial<\/a> exactly to upload your Facebook Messenger chat. We recommend you do this on a PC, because your mobile might be out of its depth with very large chats. <\/p>\n<\/div><\/div><\/div><div class='ufaq-faq-div ufaq-faq-column-count-One ufaq-faq-responsive-columns-No ufaq-faq-display-style-Block' id='ufaq-post-Tnq-37180-2' data-postid='Tnq-37180-2'><div class='ufaq-faq-title ufaq-faq-toggle' id='ufaq-title-37180' data-postid='Tnq-37180-2'><a class='ewd-ufaq-post-margin'  href='https:\/\/www.zapptales.com\/en\/ufaq\/the-process-has-stalled-at-loading-chat-list-why-is-there-no-progress\/'><div class='ewd-ufaq-post-margin-symbol ' id='ewd-ufaq-post-margin-symbol-Tnq-37180-2'><span id='ewd-ufaq-post-symbol-Tnq-37180-2'>a<\/span><\/div><div class='ufaq-faq-title-text'><h4>The process has stalled at \u201cLoading chat list\u201d. Why is there no progress?<\/h4><\/div><div class='ewd-ufaq-clear'><\/div><\/a><\/div><div class='ufaq-faq-body ufaq-body-37180 ewd-ufaq-hidden' id='ufaq-body-Tnq-37180-2'><div class='ewd-ufaq-post-margin ufaq-faq-post' id='ufaq-post-37180'><p>This is probably because your ZIP file is too large for our software to process (more than 4GB). In this case, please follow <a href=\"https:\/\/www.zapptales.com\/reduce-zip-file\/\">this tutorial<\/a> to reduce the size of your ZIP file (best done on a PC) and upload the reduced file. <\/p>\n<\/div><\/div><\/div><div class='ufaq-faq-div ufaq-faq-column-count-One ufaq-faq-responsive-columns-No ufaq-faq-display-style-Block' id='ufaq-post-Tnq-37182-3' data-postid='Tnq-37182-3'><div class='ufaq-faq-title ufaq-faq-toggle' id='ufaq-title-37182' data-postid='Tnq-37182-3'><a class='ewd-ufaq-post-margin'  href='https:\/\/www.zapptales.com\/en\/ufaq\/i-only-want-to-turn-a-specific-facebook-messenger-chat-into-a-book-why-do-i-have-to-download-all-my-facebook-chats-to-my-pc-first\/'><div class='ewd-ufaq-post-margin-symbol ' id='ewd-ufaq-post-margin-symbol-Tnq-37182-3'><span id='ewd-ufaq-post-symbol-Tnq-37182-3'>a<\/span><\/div><div class='ufaq-faq-title-text'><h4>I only want to turn a specific Facebook Messenger chat into a book. Why do I have to download all my Facebook Chats to my PC first?<\/h4><\/div><div class='ewd-ufaq-clear'><\/div><\/a><\/div><div class='ufaq-faq-body ufaq-body-37182 ewd-ufaq-hidden' id='ufaq-body-Tnq-37182-3'><div class='ewd-ufaq-post-margin ufaq-faq-post' id='ufaq-post-37182'><p>Unfortunately, Facebook doesn\u2019t offer the option to download only one specific chat from your Facebook account. So, in the first step, you need to download all your Facebook chats in one ZIP file to your PC. In the next step, you can then select the specific chat you want to upload to zapptales and turn it into a book. This means that you only upload the particular chat you want to print. <\/p>\n<\/div><\/div><\/div><div class='ufaq-faq-div ufaq-faq-column-count-One ufaq-faq-responsive-columns-No ufaq-faq-display-style-Block' id='ufaq-post-Tnq-37184-4' data-postid='Tnq-37184-4'><div class='ufaq-faq-title ufaq-faq-toggle' id='ufaq-title-37184' data-postid='Tnq-37184-4'><a class='ewd-ufaq-post-margin'  href='https:\/\/www.zapptales.com\/en\/ufaq\/i-have-received-an-error-email-what-happened\/'><div class='ewd-ufaq-post-margin-symbol ' id='ewd-ufaq-post-margin-symbol-Tnq-37184-4'><span id='ewd-ufaq-post-symbol-Tnq-37184-4'>a<\/span><\/div><div class='ufaq-faq-title-text'><h4>I have received an error email. What happened?<\/h4><\/div><div class='ewd-ufaq-clear'><\/div><\/a><\/div><div class='ufaq-faq-body ufaq-body-37184 ewd-ufaq-hidden' id='ufaq-body-Tnq-37184-4'><div class='ewd-ufaq-post-margin ufaq-faq-post' id='ufaq-post-37184'><p>In this case, it is most likely that our software was not able to process the date format of your chat messages. Please contact our friendly support team via <a href=\"mailto:support@zapptales.com\">support@zapptales.com<\/a> so that we can help you solve the problem.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class='ewd-ufaq-bottom ewd-ufaq-page-type-Load_More' data-currentpage='0'><form><input type='hidden' name='include_category' value='questions-chat-upload-apps-facebook-messenger' id='ufaq-include-category' \/><input type='hidden' name='exclude_category' value='' id='ufaq-exclude-category' \/><input type='hidden' name='orderby' value='meta_value_num' id='ufaq-orderby' \/><input type='hidden' name='order' value='ASC' id='ufaq-order' \/><input type='hidden' name='post_count' value='-1' id='ufaq-post-count' \/><input type='hidden' name='current_url' value='\/en\/wp-json\/wp\/v2\/pages\/35129\/' id='ufaq-current-url' \/><\/form><div class='ewd-ufaq-load-more ewd-ufaq-hidden'><h4>Load More<\/h4><\/div><\/div>\n<\/div><\/section>\n<div  style='height:40px' class='hr hr-invisible  '><span class='hr-inner ' ><span class='hr-inner-style'><\/span><\/span><\/div>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><h3>General questions regarding the chat upload (Instagram chat)<\/h3>\n<\/div><\/section>\n<div  style='height:25px' class='hr hr-invisible  '><span class='hr-inner ' ><span class='hr-inner-style'><\/span><\/span><\/div>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><div class='ufaq-faq-list' id='ufaq-faq-list'><style>.ewd-ufaq-post-margin-symbol span {\nfont-family:'ewd-toggle-icon'!important;\n}<\/style><style>.ewd-ufaq-post-margin-symbol { color:#780091 !important;}\n.ewd-ufaq-post-margin-symbol span { }\n.ufaq-faq-display-style-Block.ewd-ufaq-post-active, .ufaq-faq-display-style-Block.ewd-ufaq-post-active a,.ufaq-faq-display-style-Block:hover, .ufaq-faq-display-style-Block:hover a, .ufaq-faq-display-style-Block:hover h4 { background-color:#f0e6dc !important;color:#780091 !important;}\n.ufaq-faq-display-style-Border_Block.ewd-ufaq-post-active, .ufaq-faq-display-style-Border_Block:hover, .ufaq-faq-display-style-Border_Block:hover h1, .ufaq-faq-display-style-Border_Block:hover h2, .ufaq-faq-display-style-Border_Block:hover h3, .ufaq-faq-display-style-Border_Block:hover h4, .ufaq-faq-display-style-Border_Block:hover h5, .ufaq-faq-display-style-Border_Block:hover h6 { background-color:#f0e6dc !important;color:#780091 !important;}\n.ufaq-faq-display-style-Border_Block .ufaq-faq-body { border-color:#f0e6dc !important;}\n.ufaq-faq-display-style-Border_Block .comment-reply-title, .ufaq-faq-display-style-Border_Block:hover .comment-reply-title { background-color: transparent !important;}\ndiv.ufaq-faq-category-title h4 h4 { color:#424242 !important;}\n.ufaq-faq-header-title a{ color:#424242 !important;margin:10px !important;}\ndiv.ufaq-faq-title h4 { color:#424242 !important;margin:10px !important;}\n.ewd-ufaq-post-margin-symbol { margin-top:2px !important;}\ndiv.ufaq-faq-post p { color:#424242 !important;margin:10px !important;}\ndiv.ufaq-faq-body, .ufaq-faq-display-style-Border_Block .ufaq-faq-body { color:#424242 !important;}\ndiv.ewd-ufaq-author-date { color:#424242 !important;}\ndiv.ufaq-faq-categories, div.ufaq-faq-tags { color:#424242 !important;}\n<\/style><script language='JavaScript' type='text\/javascript'>var faq_accordion = true;var faq_scroll = true;var reveal_effect = 'none';<\/script><div class='ewd-ufaq-faqs'><div class='ufaq-faq-div ufaq-faq-column-count-One ufaq-faq-responsive-columns-No ufaq-faq-display-style-Block' id='ufaq-post-6dK-47935-0' data-postid='6dK-47935-0'><div class='ufaq-faq-title ufaq-faq-toggle' id='ufaq-title-47935' data-postid='6dK-47935-0'><a class='ewd-ufaq-post-margin'  href='https:\/\/www.zapptales.com\/en\/ufaq\/how-do-i-upload-my-instagram-chat-to-zapptales-to-turn-it-into-a-book\/'><div class='ewd-ufaq-post-margin-symbol ' id='ewd-ufaq-post-margin-symbol-6dK-47935-0'><span id='ewd-ufaq-post-symbol-6dK-47935-0'>a<\/span><\/div><div class='ufaq-faq-title-text'><h4>How do I upload my Instagram chat to zapptales to turn it into a book?<\/h4><\/div><div class='ewd-ufaq-clear'><\/div><\/a><\/div><div class='ufaq-faq-body ufaq-body-47935 ewd-ufaq-hidden' id='ufaq-body-6dK-47935-0'><div class='ewd-ufaq-post-margin ufaq-faq-post' id='ufaq-post-47935'>\n<p>We have compiled this\u00a0<a href=\"https:\/\/www.zapptales.com\/en\/instagram-upload-process\/\">easy step-by-step tutorial<\/a>\u00a0to show you how to upload your Instagram Chat to zapptales \ud83d\ude0a<\/p>\n<\/div><\/div><\/div><div class='ufaq-faq-div ufaq-faq-column-count-One ufaq-faq-responsive-columns-No ufaq-faq-display-style-Block' id='ufaq-post-6dK-47936-1' data-postid='6dK-47936-1'><div class='ufaq-faq-title ufaq-faq-toggle' id='ufaq-title-47936' data-postid='6dK-47936-1'><a class='ewd-ufaq-post-margin'  href='https:\/\/www.zapptales.com\/en\/ufaq\/can-i-use-the-zapptales-app-to-upload-my-instagram-chat-to-zapptales\/'><div class='ewd-ufaq-post-margin-symbol ' id='ewd-ufaq-post-margin-symbol-6dK-47936-1'><span id='ewd-ufaq-post-symbol-6dK-47936-1'>a<\/span><\/div><div class='ufaq-faq-title-text'><h4>Can I use the zapptales app to upload my Instagram chat to zapptales?<\/h4><\/div><div class='ewd-ufaq-clear'><\/div><\/a><\/div><div class='ufaq-faq-body ufaq-body-47936 ewd-ufaq-hidden' id='ufaq-body-6dK-47936-1'><div class='ewd-ufaq-post-margin ufaq-faq-post' id='ufaq-post-47936'>\r\n<p>Unfortunately, it is not possible to upload your Instagram chat via the zapptales app. You need a PC to upload your Instagram chat. Please make sure to follow the <a href=\"https:\/\/www.zapptales.com\/en\/instagram-upload-process\/\">instructions<\/a> exactly \ud83d\ude0a<\/p>\r\n<\/div><\/div><\/div><div class='ufaq-faq-div ufaq-faq-column-count-One ufaq-faq-responsive-columns-No ufaq-faq-display-style-Block' id='ufaq-post-6dK-47937-2' data-postid='6dK-47937-2'><div class='ufaq-faq-title ufaq-faq-toggle' id='ufaq-title-47937' data-postid='6dK-47937-2'><a class='ewd-ufaq-post-margin'  href='https:\/\/www.zapptales.com\/en\/ufaq\/i-only-want-to-turn-a-specific-instagram-chat-into-a-book-why-do-i-have-to-download-all-my-data-from-instagram-first\/'><div class='ewd-ufaq-post-margin-symbol ' id='ewd-ufaq-post-margin-symbol-6dK-47937-2'><span id='ewd-ufaq-post-symbol-6dK-47937-2'>a<\/span><\/div><div class='ufaq-faq-title-text'><h4>I only want to turn a specific Instagram chat into a book. Why do I have to download all my data from Instagram first?<\/h4><\/div><div class='ewd-ufaq-clear'><\/div><\/a><\/div><div class='ufaq-faq-body ufaq-body-47937 ewd-ufaq-hidden' id='ufaq-body-6dK-47937-2'><div class='ewd-ufaq-post-margin ufaq-faq-post' id='ufaq-post-47937'>\n<p>Unfortunately,\nInstagram doesn\u2019t offer the option to download only one specific chat from your\nInstagram account. So, in the first step, you need to download all your Instagram\nchats in one ZIP file to your PC. In the next step, you can then select the\nspecific chat you want to upload to zapptales and turn it into a book. This\nmeans that you only upload the particular chat you want to print.<\/p>\n<\/div><\/div><\/div><div class='ufaq-faq-div ufaq-faq-column-count-One ufaq-faq-responsive-columns-No ufaq-faq-display-style-Block' id='ufaq-post-6dK-47938-3' data-postid='6dK-47938-3'><div class='ufaq-faq-title ufaq-faq-toggle' id='ufaq-title-47938' data-postid='6dK-47938-3'><a class='ewd-ufaq-post-margin'  href='https:\/\/www.zapptales.com\/en\/ufaq\/instagram-has-split-my-chat-into-several-zip-files-what-should-i-do-now\/'><div class='ewd-ufaq-post-margin-symbol ' id='ewd-ufaq-post-margin-symbol-6dK-47938-3'><span id='ewd-ufaq-post-symbol-6dK-47938-3'>a<\/span><\/div><div class='ufaq-faq-title-text'><h4>Instagram has split my chat into several ZIP files. What should I do now?<\/h4><\/div><div class='ewd-ufaq-clear'><\/div><\/a><\/div><div class='ufaq-faq-body ufaq-body-47938 ewd-ufaq-hidden' id='ufaq-body-6dK-47938-3'><div class='ewd-ufaq-post-margin ufaq-faq-post' id='ufaq-post-47938'>\n<p>If you have a very large chat, it can happen that Instagram splits it\ninto several ZIP files. <\/p>\n\n\n\n<p>In order to turn your entire chat into a book, please take these steps: <\/p>\n\n\n\n<ol><li>Upload each part of your chat to zapptales separately. Please follow <a href=\"https:\/\/www.zapptales.com\/en\/instagram-upload-process\/\">these instructions<\/a><\/li><li>Once you have uploaded all parts of your chat, please contact us on <a href=\"mailto:support@zapptales.com\">support@zapptales.com<\/a> so that we can connect your chats for you<\/li><li>As soon as we have merged your chats, you can start creating your Instagram chat book. <\/li><\/ol>\n<\/div><\/div><\/div><div class='ufaq-faq-div ufaq-faq-column-count-One ufaq-faq-responsive-columns-No ufaq-faq-display-style-Block' id='ufaq-post-6dK-47940-4' data-postid='6dK-47940-4'><div class='ufaq-faq-title ufaq-faq-toggle' id='ufaq-title-47940' data-postid='6dK-47940-4'><a class='ewd-ufaq-post-margin'  href='https:\/\/www.zapptales.com\/en\/ufaq\/i-have-received-an-error-e-mail-what-shall-i-do-now\/'><div class='ewd-ufaq-post-margin-symbol ' id='ewd-ufaq-post-margin-symbol-6dK-47940-4'><span id='ewd-ufaq-post-symbol-6dK-47940-4'>a<\/span><\/div><div class='ufaq-faq-title-text'><h4>I have received an error e-mail \u2013 what shall I do now?<\/h4><\/div><div class='ewd-ufaq-clear'><\/div><\/a><\/div><div class='ufaq-faq-body ufaq-body-47940 ewd-ufaq-hidden' id='ufaq-body-6dK-47940-4'><div class='ewd-ufaq-post-margin ufaq-faq-post' id='ufaq-post-47940'>\n<p>If you have received an e-mail with the subject line \u201cWe have received\nyour data, but something went wrong\u201d, please contact our friendly customer\nsupport team via e-mail (<a href=\"mailto:support@zapptales.com\">support@zapptales.com<\/a>). <\/p>\n\n\n\n<p>We will find a way for you to print your favourite chat! <\/p>\n<\/div><\/div><\/div><\/div><\/div><div class='ewd-ufaq-bottom ewd-ufaq-page-type-Load_More' data-currentpage='0'><form><input type='hidden' name='include_category' value='questions-regarding-chat-upload-and-apps-instagram-chat' id='ufaq-include-category' \/><input type='hidden' name='exclude_category' value='' id='ufaq-exclude-category' \/><input type='hidden' name='orderby' value='meta_value_num' id='ufaq-orderby' \/><input type='hidden' name='order' value='ASC' id='ufaq-order' \/><input type='hidden' name='post_count' value='-1' id='ufaq-post-count' \/><input type='hidden' name='current_url' value='\/en\/wp-json\/wp\/v2\/pages\/35129\/' id='ufaq-current-url' \/><\/form><div class='ewd-ufaq-load-more ewd-ufaq-hidden'><h4>Load More<\/h4><\/div><\/div>\n<\/div><\/section>\n<div  style='height:40px' class='hr hr-invisible  '><span class='hr-inner ' ><span class='hr-inner-style'><\/span><\/span><\/div>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><h3>General questions regarding the chat upload (Telegram chat)<\/h3>\n<\/div><\/section>\n<div  style='height:25px' class='hr hr-invisible  '><span class='hr-inner ' ><span class='hr-inner-style'><\/span><\/span><\/div>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><div class='ufaq-faq-list' id='ufaq-faq-list'><style>.ewd-ufaq-post-margin-symbol span {\nfont-family:'ewd-toggle-icon'!important;\n}<\/style><style>.ewd-ufaq-post-margin-symbol { color:#780091 !important;}\n.ewd-ufaq-post-margin-symbol span { }\n.ufaq-faq-display-style-Block.ewd-ufaq-post-active, .ufaq-faq-display-style-Block.ewd-ufaq-post-active a,.ufaq-faq-display-style-Block:hover, .ufaq-faq-display-style-Block:hover a, .ufaq-faq-display-style-Block:hover h4 { background-color:#f0e6dc !important;color:#780091 !important;}\n.ufaq-faq-display-style-Border_Block.ewd-ufaq-post-active, .ufaq-faq-display-style-Border_Block:hover, .ufaq-faq-display-style-Border_Block:hover h1, .ufaq-faq-display-style-Border_Block:hover h2, .ufaq-faq-display-style-Border_Block:hover h3, .ufaq-faq-display-style-Border_Block:hover h4, .ufaq-faq-display-style-Border_Block:hover h5, .ufaq-faq-display-style-Border_Block:hover h6 { background-color:#f0e6dc !important;color:#780091 !important;}\n.ufaq-faq-display-style-Border_Block .ufaq-faq-body { border-color:#f0e6dc !important;}\n.ufaq-faq-display-style-Border_Block .comment-reply-title, .ufaq-faq-display-style-Border_Block:hover .comment-reply-title { background-color: transparent !important;}\ndiv.ufaq-faq-category-title h4 h4 { color:#424242 !important;}\n.ufaq-faq-header-title a{ color:#424242 !important;margin:10px !important;}\ndiv.ufaq-faq-title h4 { color:#424242 !important;margin:10px !important;}\n.ewd-ufaq-post-margin-symbol { margin-top:2px !important;}\ndiv.ufaq-faq-post p { color:#424242 !important;margin:10px !important;}\ndiv.ufaq-faq-body, .ufaq-faq-display-style-Border_Block .ufaq-faq-body { color:#424242 !important;}\ndiv.ewd-ufaq-author-date { color:#424242 !important;}\ndiv.ufaq-faq-categories, div.ufaq-faq-tags { color:#424242 !important;}\n<\/style><script language='JavaScript' type='text\/javascript'>var faq_accordion = true;var faq_scroll = true;var reveal_effect = 'none';<\/script><div class='ewd-ufaq-faqs'><div class='ufaq-faq-div ufaq-faq-column-count-One ufaq-faq-responsive-columns-No ufaq-faq-display-style-Block' id='ufaq-post-GsB-37184-0' data-postid='GsB-37184-0'><div class='ufaq-faq-title ufaq-faq-toggle' id='ufaq-title-37184' data-postid='GsB-37184-0'><a class='ewd-ufaq-post-margin'  href='https:\/\/www.zapptales.com\/en\/ufaq\/i-have-received-an-error-email-what-happened\/'><div class='ewd-ufaq-post-margin-symbol ' id='ewd-ufaq-post-margin-symbol-GsB-37184-0'><span id='ewd-ufaq-post-symbol-GsB-37184-0'>a<\/span><\/div><div class='ufaq-faq-title-text'><h4>I have received an error email. What happened?<\/h4><\/div><div class='ewd-ufaq-clear'><\/div><\/a><\/div><div class='ufaq-faq-body ufaq-body-37184 ewd-ufaq-hidden' id='ufaq-body-GsB-37184-0'><div class='ewd-ufaq-post-margin ufaq-faq-post' id='ufaq-post-37184'><p>In this case, it is most likely that our software was not able to process the date format of your chat messages. Please contact our friendly support team via <a href=\"mailto:support@zapptales.com\">support@zapptales.com<\/a> so that we can help you solve the problem.<\/p>\n<\/div><\/div><\/div><div class='ufaq-faq-div ufaq-faq-column-count-One ufaq-faq-responsive-columns-No ufaq-faq-display-style-Block' id='ufaq-post-GsB-47941-1' data-postid='GsB-47941-1'><div class='ufaq-faq-title ufaq-faq-toggle' id='ufaq-title-47941' data-postid='GsB-47941-1'><a class='ewd-ufaq-post-margin'  href='https:\/\/www.zapptales.com\/en\/ufaq\/how-do-i-upload-my-telegram-chat-to-zapptales-to-turn-it-into-a-book\/'><div class='ewd-ufaq-post-margin-symbol ' id='ewd-ufaq-post-margin-symbol-GsB-47941-1'><span id='ewd-ufaq-post-symbol-GsB-47941-1'>a<\/span><\/div><div class='ufaq-faq-title-text'><h4>How do I upload my Telegram chat to zapptales to turn it into a book?<\/h4><\/div><div class='ewd-ufaq-clear'><\/div><\/a><\/div><div class='ufaq-faq-body ufaq-body-47941 ewd-ufaq-hidden' id='ufaq-body-GsB-47941-1'><div class='ewd-ufaq-post-margin ufaq-faq-post' id='ufaq-post-47941'>\r\n<p>We have compiled this\u00a0<a href=\"https:\/\/www.zapptales.com\/en\/telegram-upload-process\/\">easy step-by-step tutorial<\/a>\u00a0to show you how to upload your Telegram chat to zapptales \ud83d\ude0a<\/p>\r\n<\/div><\/div><\/div><div class='ufaq-faq-div ufaq-faq-column-count-One ufaq-faq-responsive-columns-No ufaq-faq-display-style-Block' id='ufaq-post-GsB-47942-2' data-postid='GsB-47942-2'><div class='ufaq-faq-title ufaq-faq-toggle' id='ufaq-title-47942' data-postid='GsB-47942-2'><a class='ewd-ufaq-post-margin'  href='https:\/\/www.zapptales.com\/en\/ufaq\/can-i-use-the-zapptales-app-to-upload-my-telegram-chat\/'><div class='ewd-ufaq-post-margin-symbol ' id='ewd-ufaq-post-margin-symbol-GsB-47942-2'><span id='ewd-ufaq-post-symbol-GsB-47942-2'>a<\/span><\/div><div class='ufaq-faq-title-text'><h4>Can I use the zapptales app to upload my Telegram chat?<\/h4><\/div><div class='ewd-ufaq-clear'><\/div><\/a><\/div><div class='ufaq-faq-body ufaq-body-47942 ewd-ufaq-hidden' id='ufaq-body-GsB-47942-2'><div class='ewd-ufaq-post-margin ufaq-faq-post' id='ufaq-post-47942'>\r\n<p>Unfortunately, it is not possible to upload your Telegram chat via the zapptales app. You need a PC to upload your Telegram chat. Please make sure to follow the <a href=\"https:\/\/www.zapptales.com\/en\/telegram-upload-process\/\">instructions<\/a>\u00a0exactly \ud83d\ude0a<\/p>\r\n<\/div><\/div><\/div><\/div><\/div><div class='ewd-ufaq-bottom ewd-ufaq-page-type-Load_More' data-currentpage='0'><form><input type='hidden' name='include_category' value='questions-regarding-chat-upload-and-apps-telegram-chat' id='ufaq-include-category' \/><input type='hidden' name='exclude_category' value='' id='ufaq-exclude-category' \/><input type='hidden' name='orderby' value='meta_value_num' id='ufaq-orderby' \/><input type='hidden' name='order' value='ASC' id='ufaq-order' \/><input type='hidden' name='post_count' value='-1' id='ufaq-post-count' \/><input type='hidden' name='current_url' value='\/en\/wp-json\/wp\/v2\/pages\/35129\/' id='ufaq-current-url' \/><\/form><div class='ewd-ufaq-load-more ewd-ufaq-hidden'><h4>Load More<\/h4><\/div><\/div>\n<\/div><\/section>\n<div  style='height:40px' class='hr hr-invisible   wbq_hide_on_mobile'><span class='hr-inner ' ><span class='hr-inner-style'><\/span><\/span><\/div>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='wbq_landing_section_1'  class='avia-section main_color avia-section-default avia-no-border-styling av-section-color-overlay-active avia-bg-style-scroll   container_wrap sidebar_right' style='background-color: #f0e6dc;  '  ><div class='av-section-color-overlay-wrap'><div class='av-section-color-overlay' style='opacity: 0.5; background-image: url(https:\/\/www.zapptales.com\/wp-content\/uploads\/2016\/03\/symphony.png); background-repeat: repeat;'><\/div><div class='container' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-35129'><div class='entry-content-wrapper clearfix'>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><h3>Do you have any further questions, feedback or compliments?<\/h3>\n<\/div><\/section>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><p>Then please contact us directly. We look forward to hearing from you \ud83d\ude0a<br \/>\nJust use one of the following contact options:<\/p>\n<\/div><\/section>\n<div  style='height:25px' class='hr hr-invisible  '><span class='hr-inner ' ><span class='hr-inner-style'><\/span><\/span><\/div>\n<div class=\"flex_column av_one_third  flex_column_div av-zero-column-padding first  \" style='border-radius:0px; '><p><div  class='avia-image-container  av-styling-    avia-align-center '  itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\"  ><div class='avia-image-container-inner'><div class='avia-image-overlay-wrap'><img class='avia_image' src='https:\/\/www.zapptales.com\/wp-content\/uploads\/2018\/04\/2709.png' alt='' title='2709' height=\"128\" width=\"128\"  itemprop=\"thumbnailUrl\"  \/><\/div><\/div><\/div><br \/>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><p style=\"text-align: center;\"><strong>\u00a0E-Mail<\/strong><\/p>\n<p style=\"text-align: center;\"><a href=\"mailto:support@zapptales.com?subject=Anfrage%20ueber%20\/en\/questions-chat-upload-apps\/%20(E-Mail)\">support@zapptales.com<\/a><\/p>\n<p style=\"text-align: center;\">Daily from 8am to 10pm (CET)<\/p>\n<\/div><\/section><\/p><\/div><div class=\"flex_column av_one_third  flex_column_div av-zero-column-padding   \" style='border-radius:0px; '><p><div  class='avia-image-container  av-styling-    avia-align-center '  itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\"  ><div class='avia-image-container-inner'><div class='avia-image-overlay-wrap'><img class='avia_image' src='https:\/\/www.zapptales.com\/wp-content\/uploads\/2019\/06\/Live-Chat.png' alt='Telefon' title='Live Chat' height=\"128\" width=\"128\"  itemprop=\"thumbnailUrl\"  \/><\/div><\/div><\/div><br \/>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><p style=\"text-align: center;\"><strong>Live Chat<\/strong><\/p>\n<p style=\"text-align: center;\">Available on the<br \/>\nchat edition page<\/p>\n<p style=\"text-align: center;\">Mo-Thu from 8:30am to 8pm (CET)<br \/>\nFriday from 8:30am to 5pm (CET)<\/p>\n<\/div><\/section><\/p><\/div><div class=\"flex_column av_one_third  flex_column_div av-zero-column-padding   \" style='border-radius:0px; '><p><div  class='avia-image-container  av-styling-    avia-align-center '  itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\"  ><div class='avia-image-container-inner'><div class='avia-image-overlay-wrap'><a href='https:\/\/www.facebook.com\/msg\/zapptales\/' class='avia_image'  ><img class='avia_image ' src='https:\/\/www.zapptales.com\/wp-content\/uploads\/2019\/06\/Facebook-Messenger.png' alt='Facebook Messenger' title='Facebook-Messenger'  itemprop=\"thumbnailUrl\"  \/><\/a><\/div><\/div><\/div><br \/>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><p style=\"text-align: center;\"><strong>Facebook Messenger<\/strong><\/p>\n<p style=\"text-align: center;\">Click the Facebook<br \/>\nMessenger logo above<\/p>\n<p style=\"text-align: center;\">Mo-Thu from 8:30am to 8pm (CET)<br \/>\nFriday from 8:30am to 5pm (CET)<\/p>\n<\/div><\/section><\/p><\/div>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><\/div><div id='after_section_1'  class='main_color av_default_container_wrap container_wrap sidebar_right' style=' '  ><div class='container' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-35129'><div class='entry-content-wrapper clearfix'>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":19,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/www.zapptales.com\/en\/wp-json\/wp\/v2\/pages\/35129\/"}],"collection":[{"href":"https:\/\/www.zapptales.com\/en\/wp-json\/wp\/v2\/pages\/"}],"about":[{"href":"https:\/\/www.zapptales.com\/en\/wp-json\/wp\/v2\/types\/page\/"}],"author":[{"embeddable":true,"href":"https:\/\/www.zapptales.com\/en\/wp-json\/wp\/v2\/users\/19\/"}],"replies":[{"embeddable":true,"href":"https:\/\/www.zapptales.com\/en\/wp-json\/wp\/v2\/comments\/?post=35129"}],"version-history":[{"count":0,"href":"https:\/\/www.zapptales.com\/en\/wp-json\/wp\/v2\/pages\/35129\/revisions\/"}],"wp:attachment":[{"href":"https:\/\/www.zapptales.com\/en\/wp-json\/wp\/v2\/media\/?parent=35129"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}