{"id":36184,"date":"2019-08-30T08:59:47","date_gmt":"2019-08-30T06:59:47","guid":{"rendered":"https:\/\/www.zapptales.com\/?page_id=36184"},"modified":"2020-07-09T10:57:03","modified_gmt":"2020-07-09T08:57:03","slug":"questions-about-zapptales-app","status":"publish","type":"page","link":"https:\/\/www.zapptales.com\/en\/questions-about-zapptales-app\/","title":{"rendered":"General questions about zapptales &#8211; app"},"content":{"rendered":"<div id='full_slider_1'  class='avia-fullwidth-slider main_color avia-shadow   avia-builder-el-0  el_before_av_one_full  avia-builder-el-first  wbq_hide_on_mobile  container_wrap sidebar_right' style=' '  ><div   data-size='featured'  data-lightbox_size='large'  data-animation='slide'  data-conditional_play=''  data-ids='34071'  data-video_counter='0'  data-autoplay='false'  data-bg_slider='false'  data-slide_height=''  data-handle='av_slideshow_full'  data-interval='5'  data-class=' '  data-el_id=''  data-css_id=''  data-scroll_down=''  data-control_layout='av-control-default'  data-custom_markup=''  data-perma_caption=''  data-autoplay_stopper=''  data-image_attachment=''  data-min_height='0px'  data-src=''  data-position='top left'  data-repeat='no-repeat'  data-attach='scroll'  data-stretch=''  data-default-height='28.666666666667'  class='avia-slideshow avia-slideshow-1  av-control-default av-default-height-applied avia-slideshow-featured av_slideshow_full   avia-slide-slider '  itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><ul class='avia-slideshow-inner ' style='padding-bottom: 20%;' ><li  class=' av-single-slide slide-1 ' ><div data-rel='slideshow-1' class='avia-slide-wrap '   ><img src='https:\/\/www.zapptales.com\/wp-content\/uploads\/2019\/05\/zapptales-support-2-1500x300-1500x300.jpg' width='1500' height='300' title='zapptales-support-2-1500x300' alt=''  itemprop=\"thumbnailUrl\"   \/><\/div><\/li><\/ul><\/div><\/div><div id='after_full_slider_1'  class='main_color av_default_container_wrap container_wrap sidebar_right' style=' '  ><div class='container' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-36184'><div class='entry-content-wrapper clearfix'>\n<div class=\"flex_column av_one_full  flex_column_div av-zero-column-padding first  avia-builder-el-1  el_after_av_slideshow_full  el_before_av_hr  avia-builder-el-first  wbq_hide_on_desktop \" style='border-width:1px; border-color:#e0e0e0; border-style:solid; border-radius:0px; '><p><div  class='avia-image-container  av-styling-    avia-builder-el-2  el_before_av_textblock  avia-builder-el-first  avia-align-center '  itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\"  ><div class='avia-image-container-inner'><div class='avia-image-overlay-wrap'><img class='avia_image' src='https:\/\/www.zapptales.com\/wp-content\/uploads\/2019\/06\/Fragen-zu-zapptales.png' alt='Fragen zu zapptales' title='Fragen zu zapptales' height=\"128\" width=\"128\"  itemprop=\"thumbnailUrl\"  \/><\/div><\/div><\/div><br \/>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><h3 style=\"text-align: center;\">General questions about zapptales<\/h3>\n<\/div><\/section><br \/>\n<div  style='height:25px' class='hr hr-invisible   avia-builder-el-4  el_after_av_textblock  avia-builder-el-last  wbq_hide_on_desktop'><span class='hr-inner ' ><span class='hr-inner-style'><\/span><\/span><\/div><\/p><\/div>\n<div  style='height:1px; margin-top:-25px'  class='hr hr-invisible   avia-builder-el-5  el_after_av_one_full  el_before_av_heading  wbq_hide_on_mobile'><span class='hr-inner ' ><span class='hr-inner-style'><\/span><\/span><\/div>\n<div  style='padding-bottom:10px; ' class='av-special-heading av-special-heading-h1  blockquote modern-quote  avia-builder-el-6  el_after_av_hr  el_before_av_hr  wbq_hide_on_mobile '><h1 class='av-special-heading-tag '  itemprop=\"headline\"  >General questions about zapptales<\/h1><div class='special-heading-border'><div class='special-heading-inner-border' ><\/div><\/div><\/div>\n<div  style='height:25px' class='hr hr-invisible   avia-builder-el-7  el_after_av_heading  el_before_av_textblock '><span class='hr-inner ' ><span class='hr-inner-style'><\/span><\/span><\/div>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><div class='ufaq-faq-list' id='ufaq-faq-list'><style>.ewd-ufaq-post-margin-symbol span {\nfont-family:'ewd-toggle-icon'!important;\n}<\/style><style>.ewd-ufaq-post-margin-symbol { color:#780091 !important;}\n.ewd-ufaq-post-margin-symbol span { }\n.ufaq-faq-display-style-Block.ewd-ufaq-post-active, .ufaq-faq-display-style-Block.ewd-ufaq-post-active a,.ufaq-faq-display-style-Block:hover, .ufaq-faq-display-style-Block:hover a, .ufaq-faq-display-style-Block:hover h4 { background-color:#f0e6dc !important;color:#780091 !important;}\n.ufaq-faq-display-style-Border_Block.ewd-ufaq-post-active, .ufaq-faq-display-style-Border_Block:hover, .ufaq-faq-display-style-Border_Block:hover h1, .ufaq-faq-display-style-Border_Block:hover h2, .ufaq-faq-display-style-Border_Block:hover h3, .ufaq-faq-display-style-Border_Block:hover h4, .ufaq-faq-display-style-Border_Block:hover h5, .ufaq-faq-display-style-Border_Block:hover h6 { background-color:#f0e6dc !important;color:#780091 !important;}\n.ufaq-faq-display-style-Border_Block .ufaq-faq-body { border-color:#f0e6dc !important;}\n.ufaq-faq-display-style-Border_Block .comment-reply-title, .ufaq-faq-display-style-Border_Block:hover .comment-reply-title { background-color: transparent !important;}\ndiv.ufaq-faq-category-title h4 h4 { color:#424242 !important;}\n.ufaq-faq-header-title a{ color:#424242 !important;margin:10px !important;}\ndiv.ufaq-faq-title h4 { color:#424242 !important;margin:10px !important;}\n.ewd-ufaq-post-margin-symbol { margin-top:2px !important;}\ndiv.ufaq-faq-post p { color:#424242 !important;margin:10px !important;}\ndiv.ufaq-faq-body, .ufaq-faq-display-style-Border_Block .ufaq-faq-body { color:#424242 !important;}\ndiv.ewd-ufaq-author-date { color:#424242 !important;}\ndiv.ufaq-faq-categories, div.ufaq-faq-tags { color:#424242 !important;}\n<\/style><script language='JavaScript' type='text\/javascript'>var faq_accordion = true;var faq_scroll = true;var reveal_effect = 'none';<\/script><div class='ewd-ufaq-faqs'><div class='ufaq-faq-div ufaq-faq-column-count-One ufaq-faq-responsive-columns-No ufaq-faq-display-style-Block' id='ufaq-post-HcP-35968-0' data-postid='HcP-35968-0'><div class='ufaq-faq-title ufaq-faq-toggle' id='ufaq-title-35968' data-postid='HcP-35968-0'><a class='ewd-ufaq-post-margin'  href='https:\/\/www.zapptales.com\/en\/ufaq\/what-is-zapptales\/'><div class='ewd-ufaq-post-margin-symbol ' id='ewd-ufaq-post-margin-symbol-HcP-35968-0'><span id='ewd-ufaq-post-symbol-HcP-35968-0'>a<\/span><\/div><div class='ufaq-faq-title-text'><h4>What is zapptales?<\/h4><\/div><div class='ewd-ufaq-clear'><\/div><\/a><\/div><div class='ufaq-faq-body ufaq-body-35968 ewd-ufaq-hidden' id='ufaq-body-HcP-35968-0'><div class='ewd-ufaq-post-margin ufaq-faq-post' id='ufaq-post-35968'>With zapptales you can print your\u00a0<strong>WhatsApp, Facebook Messenger, Instagram, iMessage, Telegram or Threema chat<\/strong>\u00a0and transform it into a unique book \u2013 the\u00a0<strong>perfect gift<\/strong> or to hold on to your best memories. With zapptales you have the possibility to edit your WhatsApp, Facebook Messenger, Instagram, iMessage, Telegram or Threema messages, deleting those you don\u2018t want to include in your book, changing the size of the pictures, choosing a cool background and personalizing names and colors.\r\n\r\nPrinting a WhatsApp, Facebook Messenger, Instagram, iMessage, Telegram or Threema chat? Yes, it\u2019s possible \ud83d\ude0a\r\n\r\n<strong>Just imagine<\/strong>: Print the entire conversation \u2013 your own love story, your travel journal, a modern baby book, to say thank you to your bridesmaid or as a gift to your best friend\u2026\r\n\r\nIt\u2019s the perfect gift for your anniversary, birthday, Mother\u2019s Day, Valentine\u2019s day, Christmas, to say thank you or goodbye, or as a keepsake \u2013 for your friend, your husband, your wife, your fianc\u00e9, your mum, your dad, your grandparents, your fellow travellers or your colleagues\u2026 Or, of course, to keep forever!\r\n\r\nHowever, if you have no interest in a physical book you can also download the same content as PDF and store it as a beautiful WhatsApp, Facebook Messenger, Instagram, iMessage, Telegram or Threema backup copy.<\/div><\/div><\/div><div class='ufaq-faq-div ufaq-faq-column-count-One ufaq-faq-responsive-columns-No ufaq-faq-display-style-Block' id='ufaq-post-HcP-35970-1' data-postid='HcP-35970-1'><div class='ufaq-faq-title ufaq-faq-toggle' id='ufaq-title-35970' data-postid='HcP-35970-1'><a class='ewd-ufaq-post-margin'  href='https:\/\/www.zapptales.com\/en\/ufaq\/i-want-to-print-my-whatsapp-or-facebook-messenger-chat-how-does-zapptales-deal-with-my-data\/'><div class='ewd-ufaq-post-margin-symbol ' id='ewd-ufaq-post-margin-symbol-HcP-35970-1'><span id='ewd-ufaq-post-symbol-HcP-35970-1'>a<\/span><\/div><div class='ufaq-faq-title-text'><h4>I want to print my chat. How does zapptales deal with my data?<\/h4><\/div><div class='ewd-ufaq-clear'><\/div><\/a><\/div><div class='ufaq-faq-body ufaq-body-35970 ewd-ufaq-hidden' id='ufaq-body-HcP-35970-1'><div class='ewd-ufaq-post-margin ufaq-faq-post' id='ufaq-post-35970'><p>Keeping your data safe and respecting your privacy is\u00a0<strong>extremely important<\/strong>\u00a0for us. Therefore, we have taken care of the all necessary arrangements.<\/p>\n<p>The process of generating the book of your WhatsApp, Facebook Messenger, Instagram, iMessage, Threema or Telegram chat is <strong>fully automated<\/strong>\u00a0\u2013 from your chat export until the book is in your hands. That means that your information is not seen by anyone but you.<\/p>\n<p>In order to keep your data safe, our website is completely\u00a0<strong>SSL-encrypted<\/strong>. Your data are processed on\u00a0<strong>high security servers<\/strong> in the EU.<\/p>\n<p>For further information, please also visit our\u00a0<a href=\"https:\/\/www.zapptales.com\/privacy-policy\/\">privacy policy<\/a>\u00a0and our\u00a0<a href=\"https:\/\/www.zapptales.com\/terms-and-conditions\/\">terms and conditions<\/a>.<\/p>\n<\/div><\/div><\/div><div class='ufaq-faq-div ufaq-faq-column-count-One ufaq-faq-responsive-columns-No ufaq-faq-display-style-Block' id='ufaq-post-HcP-35974-2' data-postid='HcP-35974-2'><div class='ufaq-faq-title ufaq-faq-toggle' id='ufaq-title-35974' data-postid='HcP-35974-2'><a class='ewd-ufaq-post-margin'  href='https:\/\/www.zapptales.com\/en\/ufaq\/where-are-the-videos-and-voice-messages-saved\/'><div class='ewd-ufaq-post-margin-symbol ' id='ewd-ufaq-post-margin-symbol-HcP-35974-2'><span id='ewd-ufaq-post-symbol-HcP-35974-2'>a<\/span><\/div><div class='ufaq-faq-title-text'><h4>Where are the videos and voice messages saved?<\/h4><\/div><div class='ewd-ufaq-clear'><\/div><\/a><\/div><div class='ufaq-faq-body ufaq-body-35974 ewd-ufaq-hidden' id='ufaq-body-HcP-35974-2'><div class='ewd-ufaq-post-margin ufaq-faq-post' id='ufaq-post-35974'><p>The privacy of your data is\u00a0<strong>very important<\/strong>\u00a0to us! For this reason, your videos and voice messages are saved on\u00a0<strong>high security servers in the EU <\/strong>and the data transfer is\u00a0<strong>encrypted<\/strong>.<\/p>\n<\/div><\/div><\/div><div class='ufaq-faq-div ufaq-faq-column-count-One ufaq-faq-responsive-columns-No ufaq-faq-display-style-Block' id='ufaq-post-HcP-35976-3' data-postid='HcP-35976-3'><div class='ufaq-faq-title ufaq-faq-toggle' id='ufaq-title-35976' data-postid='HcP-35976-3'><a class='ewd-ufaq-post-margin'  href='https:\/\/www.zapptales.com\/en\/ufaq\/who-has-access-to-my-videos-and-voice-messages\/'><div class='ewd-ufaq-post-margin-symbol ' id='ewd-ufaq-post-margin-symbol-HcP-35976-3'><span id='ewd-ufaq-post-symbol-HcP-35976-3'>a<\/span><\/div><div class='ufaq-faq-title-text'><h4>Who has access to my videos and voice messages?<\/h4><\/div><div class='ewd-ufaq-clear'><\/div><\/a><\/div><div class='ufaq-faq-body ufaq-body-35976 ewd-ufaq-hidden' id='ufaq-body-HcP-35976-3'><div class='ewd-ufaq-post-margin ufaq-faq-post' id='ufaq-post-35976'><p>Only you or someone holding the book in their hands and with a QR Code scanner has access to your videos and voice messages.<\/p>\n<\/div><\/div><\/div><div class='ufaq-faq-div ufaq-faq-column-count-One ufaq-faq-responsive-columns-No ufaq-faq-display-style-Block' id='ufaq-post-HcP-35972-4' data-postid='HcP-35972-4'><div class='ufaq-faq-title ufaq-faq-toggle' id='ufaq-title-35972' data-postid='HcP-35972-4'><a class='ewd-ufaq-post-margin'  href='https:\/\/www.zapptales.com\/en\/ufaq\/how-do-i-delete-my-chat-from-zapptales\/'><div class='ewd-ufaq-post-margin-symbol ' id='ewd-ufaq-post-margin-symbol-HcP-35972-4'><span id='ewd-ufaq-post-symbol-HcP-35972-4'>a<\/span><\/div><div class='ufaq-faq-title-text'><h4>How do I delete my chat from zapptales?<\/h4><\/div><div class='ewd-ufaq-clear'><\/div><\/a><\/div><div class='ufaq-faq-body ufaq-body-35972 ewd-ufaq-hidden' id='ufaq-body-HcP-35972-4'><div class='ewd-ufaq-post-margin ufaq-faq-post' id='ufaq-post-35972'><p>You can delete your chat via the zapptales app at any time you want.<\/p>\n<ul>\n<li><strong>Android<\/strong>:\u00a0Open the zapptales app, go to \u201cMy chats\u201d, click on the chat for a few seconds and choose \u201cDelete\u201d;<\/li>\n<\/ul>\n<ul>\n<li><strong>iPhone<\/strong>: Open the zapptales app, go to \u201cMy chats\u201d and swipe from right to left in order to delete it;<\/li>\n<\/ul>\n<p><strong>Important<\/strong>: this process of deleting cannot be undone. Your data and what you edited until then will be deleted. If you want to edit your chat again afterwards you will have to export the chat from WhatsApp, Facebook Messenger, Instagram, iMessage, Threema or Telegram and start editing it again.<\/p>\n<\/div><\/div><\/div><div class='ufaq-faq-div ufaq-faq-column-count-One ufaq-faq-responsive-columns-No ufaq-faq-display-style-Block' id='ufaq-post-HcP-46358-5' data-postid='HcP-46358-5'><div class='ufaq-faq-title ufaq-faq-toggle' id='ufaq-title-46358' data-postid='HcP-46358-5'><a class='ewd-ufaq-post-margin'  href='https:\/\/www.zapptales.com\/en\/ufaq\/i-only-want-to-save-my-chat-and-not-order-a-book-pdf-how-can-i-do-this\/'><div class='ewd-ufaq-post-margin-symbol ' id='ewd-ufaq-post-margin-symbol-HcP-46358-5'><span id='ewd-ufaq-post-symbol-HcP-46358-5'>a<\/span><\/div><div class='ufaq-faq-title-text'><h4>I only want to save my chat and not order a book\/PDF. How can I do this?<\/h4><\/div><div class='ewd-ufaq-clear'><\/div><\/a><\/div><div class='ufaq-faq-body ufaq-body-46358 ewd-ufaq-hidden' id='ufaq-body-HcP-46358-5'><div class='ewd-ufaq-post-margin ufaq-faq-post' id='ufaq-post-46358'>\r\n<p>Chat storage alone is not yet a standard product that we offer &#8211; but don&#8217;t worry, there is a solution \ud83d\ude09<\/p>\r\n\r\n\r\n\r\n<p>No matter what you want to do with your chat, the first step is always to upload it to zapptales. The procedure for this is different for every messenger. Here you can find the respective instructions: <a href=\"https:\/\/www.zapptales.com\/en\/create-chat-book\/\">https:\/\/www.zapptales.com\/en\/create-chat-book\/<\/a>. Uploading and designing your chat is always free of charge.<\/p>\r\n\r\n\r\n\r\n<p>To have your chat saved in the zapptales cloud, please contact our support team directly (<a href=\"mailto:support@zapptales.com\">support@zapptales.com<\/a>). We will arrange for the storage and send you a corresponding payment link by e-mail. The storage of your chat in the zapptales cloud for 10 years costs 9.90 \u20ac (+2 \u20ac for each additional 5 years).<\/p>\r\n<\/div><\/div><\/div><div class='ufaq-faq-div ufaq-faq-column-count-One ufaq-faq-responsive-columns-No ufaq-faq-display-style-Block' id='ufaq-post-HcP-46359-6' data-postid='HcP-46359-6'><div class='ufaq-faq-title ufaq-faq-toggle' id='ufaq-title-46359' data-postid='HcP-46359-6'><a class='ewd-ufaq-post-margin'  href='https:\/\/www.zapptales.com\/en\/ufaq\/what-is-the-advantage-of-saving-my-chat-at-zapptales\/'><div class='ewd-ufaq-post-margin-symbol ' id='ewd-ufaq-post-margin-symbol-HcP-46359-6'><span id='ewd-ufaq-post-symbol-HcP-46359-6'>a<\/span><\/div><div class='ufaq-faq-title-text'><h4>What is the advantage of saving my chat at zapptales?<\/h4><\/div><div class='ewd-ufaq-clear'><\/div><\/a><\/div><div class='ufaq-faq-body ufaq-body-46359 ewd-ufaq-hidden' id='ufaq-body-HcP-46359-6'><div class='ewd-ufaq-post-margin ufaq-faq-post' id='ufaq-post-46359'>\r\n<p>Saving your chat at zapptales has two advantages \ud83d\ude09<\/p>\r\n\r\n\r\n\r\n<p>1) On the one hand, you can save the chat you have created completely independently of your messenger provider, your mobile phone or your laptop. With your personal access you can read your chat again and again, no matter from which device and no matter if you have deleted it somewhere else.<\/p>\r\n\r\n\r\n\r\n<p>2) Furthermore, you can design, expand and re-order your book at any time. Normally, the chat that you uploaded to zapptales to design a book is automatically deleted 4 weeks after your last visit to your personal chat edition page.<\/p>\r\n\r\n\r\n\r\n<p>Of course, you can also request the deletion of your data at any time by sending a simple e-mail to <a href=\"mailto:support@zapptales.com\">support@zapptales.com<\/a>, should you change your mind \ud83e\udd70<\/p>\r\n<\/div><\/div><\/div><div class='ufaq-faq-div ufaq-faq-column-count-One ufaq-faq-responsive-columns-No ufaq-faq-display-style-Block' id='ufaq-post-HcP-46360-7' data-postid='HcP-46360-7'><div class='ufaq-faq-title ufaq-faq-toggle' id='ufaq-title-46360' data-postid='HcP-46360-7'><a class='ewd-ufaq-post-margin'  href='https:\/\/www.zapptales.com\/en\/ufaq\/where-is-my-data-stored\/'><div class='ewd-ufaq-post-margin-symbol ' id='ewd-ufaq-post-margin-symbol-HcP-46360-7'><span id='ewd-ufaq-post-symbol-HcP-46360-7'>a<\/span><\/div><div class='ufaq-faq-title-text'><h4>Where is my data stored?<\/h4><\/div><div class='ewd-ufaq-clear'><\/div><\/a><\/div><div class='ufaq-faq-body ufaq-body-46360 ewd-ufaq-hidden' id='ufaq-body-HcP-46360-7'><div class='ewd-ufaq-post-margin ufaq-faq-post' id='ufaq-post-46360'>\r\n<p>The protection of your data is very important to us! That is why they are only stored on high-security servers in the EU and transmitted in encrypted form.<\/p>\r\n\r\n\r\n<\/div><\/div><\/div><div class='ufaq-faq-div ufaq-faq-column-count-One ufaq-faq-responsive-columns-No ufaq-faq-display-style-Block' id='ufaq-post-HcP-46361-8' data-postid='HcP-46361-8'><div class='ufaq-faq-title ufaq-faq-toggle' id='ufaq-title-46361' data-postid='HcP-46361-8'><a class='ewd-ufaq-post-margin'  href='https:\/\/www.zapptales.com\/en\/ufaq\/can-i-request-the-permanent-deletion-of-my-data\/'><div class='ewd-ufaq-post-margin-symbol ' id='ewd-ufaq-post-margin-symbol-HcP-46361-8'><span id='ewd-ufaq-post-symbol-HcP-46361-8'>a<\/span><\/div><div class='ufaq-faq-title-text'><h4>Can I request the permanent deletion of my data?<\/h4><\/div><div class='ewd-ufaq-clear'><\/div><\/a><\/div><div class='ufaq-faq-body ufaq-body-46361 ewd-ufaq-hidden' id='ufaq-body-HcP-46361-8'><div class='ewd-ufaq-post-margin ufaq-faq-post' id='ufaq-post-46361'>\r\n<p>Of course. You can request the deletion of your data at any time by sending a simple e-mail to <a href=\"mailto:support@zapptales.com\">support@zapptales.com<\/a>. Please note, however, that the fees already paid for the chat storage cannot be refunded.<\/p>\r\n<\/div><\/div><\/div><div class='ufaq-faq-div ufaq-faq-column-count-One ufaq-faq-responsive-columns-No ufaq-faq-display-style-Block' id='ufaq-post-HcP-46363-9' data-postid='HcP-46363-9'><div class='ufaq-faq-title ufaq-faq-toggle' id='ufaq-title-46363' data-postid='HcP-46363-9'><a class='ewd-ufaq-post-margin'  href='https:\/\/www.zapptales.com\/en\/ufaq\/will-the-qr-codes-in-the-book-work-if-i-do-not-order-the-chat-storage\/'><div class='ewd-ufaq-post-margin-symbol ' id='ewd-ufaq-post-margin-symbol-HcP-46363-9'><span id='ewd-ufaq-post-symbol-HcP-46363-9'>a<\/span><\/div><div class='ufaq-faq-title-text'><h4>Will the QR Codes in the book work if I do not order the chat storage?<\/h4><\/div><div class='ewd-ufaq-clear'><\/div><\/a><\/div><div class='ufaq-faq-body ufaq-body-46363 ewd-ufaq-hidden' id='ufaq-body-HcP-46363-9'><div class='ewd-ufaq-post-margin ufaq-faq-post' id='ufaq-post-46363'>\n<p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\nYes\n\ud83d\ude09\nThe QR codes function independently of the chat storage. If you have activated\nthe QR codes on the editing page (then both sliders are purple), the QR codes\nwill also appear in the checkout. The costs for the QR codes are also\nindependent of the chat storage. \n\n\n\n<\/p>\n<\/div><\/div><\/div><div class='ufaq-faq-div ufaq-faq-column-count-One ufaq-faq-responsive-columns-No ufaq-faq-display-style-Block' id='ufaq-post-HcP-47173-10' data-postid='HcP-47173-10'><div class='ufaq-faq-title ufaq-faq-toggle' id='ufaq-title-47173' data-postid='HcP-47173-10'><a class='ewd-ufaq-post-margin'  href='https:\/\/www.zapptales.com\/en\/ufaq\/i-have-uploaded-my-chat-at-zapptales-how-long-do-you-store-my-chat\/'><div class='ewd-ufaq-post-margin-symbol ' id='ewd-ufaq-post-margin-symbol-HcP-47173-10'><span id='ewd-ufaq-post-symbol-HcP-47173-10'>a<\/span><\/div><div class='ufaq-faq-title-text'><h4>I have uploaded my chat at zapptales. How long do you store my chat?<\/h4><\/div><div class='ewd-ufaq-clear'><\/div><\/a><\/div><div class='ufaq-faq-body ufaq-body-47173 ewd-ufaq-hidden' id='ufaq-body-HcP-47173-10'><div class='ewd-ufaq-post-margin ufaq-faq-post' id='ufaq-post-47173'>\r\n<p>Your chat is only stored on our servers for four weeks from your most recent login (for a maximum of 6 months in total) \u2013 that means you can take a creative break whenever you feel like it and come back to your chat when you are ready. After this, your data is deleted automatically.<\/p>\r\n\r\n\r\n\r\n\r\n\r\n<p>In addition to this, you also have the option to store your chat permanently in the zapptales cloud after when you purchase a book. The cost for a storage period of 10 years is 9.90 \u20ac. You can extend this period in 5 year increments for 2 \u20ac each. Your chat will also be deleted automatically at the end of your chosen storage period.<\/p>\r\n\r\n\r\n\r\n<p>Of course, you can also ask us to delete all your data at any time: just send us an e-mail to <a href=\"mailto:support@zapptales.com\">support@zapptales.com<\/a>.<\/p>\r\n<\/div><\/div><\/div><\/div><\/div><div class='ewd-ufaq-bottom ewd-ufaq-page-type-Load_More' data-currentpage='0'><form><input type='hidden' name='include_category' value='questions-about-zapptales' id='ufaq-include-category' \/><input type='hidden' name='exclude_category' value='' id='ufaq-exclude-category' \/><input type='hidden' name='orderby' value='meta_value_num' id='ufaq-orderby' \/><input type='hidden' name='order' value='ASC' id='ufaq-order' \/><input type='hidden' name='post_count' value='-1' id='ufaq-post-count' \/><input type='hidden' name='current_url' value='\/en\/wp-json\/wp\/v2\/pages\/36184\/' id='ufaq-current-url' \/><\/form><div class='ewd-ufaq-load-more ewd-ufaq-hidden'><h4>Load More<\/h4><\/div><\/div>\n<\/div><\/section>\n<div  style='height:40px' class='hr hr-invisible   wbq_hide_on_mobile'><span class='hr-inner ' ><span class='hr-inner-style'><\/span><\/span><\/div>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='wbq_landing_section_1'  class='avia-section main_color avia-section-default avia-no-border-styling av-section-color-overlay-active avia-bg-style-scroll   container_wrap sidebar_right' style='background-color: #f0e6dc;  '  ><div class='av-section-color-overlay-wrap'><div class='av-section-color-overlay' style='opacity: 0.5; background-image: url(https:\/\/www.zapptales.com\/wp-content\/uploads\/2016\/03\/symphony.png); background-repeat: repeat;'><\/div><div class='container' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-36184'><div class='entry-content-wrapper clearfix'>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><h3>Do you have any further questions, feedback or compliments?<\/h3>\n<\/div><\/section>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><p>Then please contact us directly. We look forward to hearing from you \ud83d\ude0a<br \/>\nJust use one of the following contact options:<\/p>\n<\/div><\/section>\n<div  style='height:25px' class='hr hr-invisible  '><span class='hr-inner ' ><span class='hr-inner-style'><\/span><\/span><\/div>\n<div class=\"flex_column av_one_third  flex_column_div av-zero-column-padding first  \" style='border-radius:0px; '><p><div  class='avia-image-container  av-styling-    avia-align-center '  itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\"  ><div class='avia-image-container-inner'><div class='avia-image-overlay-wrap'><img class='avia_image' src='https:\/\/www.zapptales.com\/wp-content\/uploads\/2018\/04\/2709.png' alt='' title='2709' height=\"128\" width=\"128\"  itemprop=\"thumbnailUrl\"  \/><\/div><\/div><\/div><br \/>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><p style=\"text-align: center;\"><strong>\u00a0E-Mail<\/strong><\/p>\n<p style=\"text-align: center;\"><a href=\"mailto:support@zapptales.com?subject=Anfrage%20ueber%20\/en\/questions-about-zapptales\/%20(App%20E-Mail)\">support@zapptales.com<\/a><\/p>\n<p style=\"text-align: center;\">Daily from 8am to 10pm (CET)<\/p>\n<\/div><\/section><\/p><\/div><div class=\"flex_column av_one_third  flex_column_div av-zero-column-padding   \" style='border-radius:0px; '><p><div  class='avia-image-container  av-styling-    avia-align-center '  itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\"  ><div class='avia-image-container-inner'><div class='avia-image-overlay-wrap'><img class='avia_image' src='https:\/\/www.zapptales.com\/wp-content\/uploads\/2019\/06\/Live-Chat.png' alt='Telefon' title='Live Chat' height=\"128\" width=\"128\"  itemprop=\"thumbnailUrl\"  \/><\/div><\/div><\/div><br \/>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><p style=\"text-align: center;\"><strong>Live Chat<\/strong><\/p>\n<p style=\"text-align: center;\">Available on the<br \/>\nchat edition page<\/p>\n<p style=\"text-align: center;\">Mo-Thu from 8:30am to 8pm (CET)<br \/>\nFriday from 8:30am to 5pm (CET)<\/p>\n<\/div><\/section><\/p><\/div><div class=\"flex_column av_one_third  flex_column_div av-zero-column-padding   \" style='border-radius:0px; '><p><div  class='avia-image-container  av-styling-    avia-align-center '  itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\"  ><div class='avia-image-container-inner'><div class='avia-image-overlay-wrap'><a href='https:\/\/www.facebook.com\/msg\/zapptales\/' class='avia_image'  ><img class='avia_image ' src='https:\/\/www.zapptales.com\/wp-content\/uploads\/2019\/06\/Facebook-Messenger.png' alt='Facebook Messenger' title='Facebook-Messenger'  itemprop=\"thumbnailUrl\"  \/><\/a><\/div><\/div><\/div><br \/>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><p style=\"text-align: center;\"><strong>Facebook Messenger<\/strong><\/p>\n<p style=\"text-align: center;\">Click the Facebook<br \/>\nMessenger logo above<\/p>\n<p style=\"text-align: center;\">Mo-Thu from 8:30am to 8pm (CET)<br \/>\nFriday from 8:30am to 5pm (CET)<\/p>\n<\/div><\/section><\/p><\/div><\/div><\/div><\/div><!-- close content main div --><\/div><\/div><\/div><div id='after_section_1'  class='main_color av_default_container_wrap container_wrap sidebar_right' style=' '  ><div class='container' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-36184'><div class='entry-content-wrapper clearfix'>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":19,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-blank.php","meta":[],"_links":{"self":[{"href":"https:\/\/www.zapptales.com\/en\/wp-json\/wp\/v2\/pages\/36184\/"}],"collection":[{"href":"https:\/\/www.zapptales.com\/en\/wp-json\/wp\/v2\/pages\/"}],"about":[{"href":"https:\/\/www.zapptales.com\/en\/wp-json\/wp\/v2\/types\/page\/"}],"author":[{"embeddable":true,"href":"https:\/\/www.zapptales.com\/en\/wp-json\/wp\/v2\/users\/19\/"}],"replies":[{"embeddable":true,"href":"https:\/\/www.zapptales.com\/en\/wp-json\/wp\/v2\/comments\/?post=36184"}],"version-history":[{"count":0,"href":"https:\/\/www.zapptales.com\/en\/wp-json\/wp\/v2\/pages\/36184\/revisions\/"}],"wp:attachment":[{"href":"https:\/\/www.zapptales.com\/en\/wp-json\/wp\/v2\/media\/?parent=36184"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}