{"id":5228,"date":"2017-03-02T09:47:47","date_gmt":"2017-03-02T08:47:47","guid":{"rendered":"https:\/\/www.zapptales.com\/?page_id=5228\/"},"modified":"2020-07-09T10:54:38","modified_gmt":"2020-07-09T08:54:38","slug":"faq-app","status":"publish","type":"page","link":"https:\/\/www.zapptales.com\/en\/faq-app\/","title":{"rendered":"faq-app"},"content":{"rendered":"<div class='clear'><\/div><div id='sub_menu1'  class='av-submenu-container main_color  avia-builder-el-0  el_before_av_section  avia-builder-el-first  av-sticky-submenu  container_wrap sidebar_right' style='  z-index:301' ><div class='container av-menu-mobile-disabled '><ul id=\"menu-faq-en\" class=\"av-subnav-menu av-submenu-pos-center\"><li id=\"menu-item-21584\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-top-level menu-item-top-level-1\"><a href=\"#general_questions\" itemprop=\"url\"><span class=\"avia-bullet\"><\/span><span class=\"avia-menu-text\">General questions<\/span><span class=\"avia-menu-fx\"><span class=\"avia-arrow-wrap\"><span class=\"avia-arrow\"><\/span><\/span><\/span><\/a><\/li>\n<li id=\"menu-item-35963\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-top-level menu-item-top-level-2\"><a href=\"#chat_books\" itemprop=\"url\"><span class=\"avia-bullet\"><\/span><span class=\"avia-menu-text\">Chat books<\/span><span class=\"avia-menu-fx\"><span class=\"avia-arrow-wrap\"><span class=\"avia-arrow\"><\/span><\/span><\/span><\/a><\/li>\n<li id=\"menu-item-30659\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-top-level menu-item-top-level-3\"><a href=\"#iphone\" itemprop=\"url\"><span class=\"avia-bullet\"><\/span><span class=\"avia-menu-text\">iPhone App Export<\/span><span class=\"avia-menu-fx\"><span class=\"avia-arrow-wrap\"><span class=\"avia-arrow\"><\/span><\/span><\/span><\/a><\/li>\n<li id=\"menu-item-30660\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-top-level menu-item-top-level-4\"><a href=\"#android\" itemprop=\"url\"><span class=\"avia-bullet\"><\/span><span class=\"avia-menu-text\">Android App Export<\/span><span class=\"avia-menu-fx\"><span class=\"avia-arrow-wrap\"><span class=\"avia-arrow\"><\/span><\/span><\/span><\/a><\/li>\n<li id=\"menu-item-35964\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-top-level menu-item-top-level-5\"><a href=\"#chat_upload\" itemprop=\"url\"><span class=\"avia-bullet\"><\/span><span class=\"avia-menu-text\">Chat upload<\/span><span class=\"avia-menu-fx\"><span class=\"avia-arrow-wrap\"><span class=\"avia-arrow\"><\/span><\/span><\/span><\/a><\/li>\n<li id=\"menu-item-21587\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-top-level menu-item-top-level-6\"><a href=\"#edition\" itemprop=\"url\"><span class=\"avia-bullet\"><\/span><span class=\"avia-menu-text\">Edition<\/span><span class=\"avia-menu-fx\"><span class=\"avia-arrow-wrap\"><span class=\"avia-arrow\"><\/span><\/span><\/span><\/a><\/li>\n<li id=\"menu-item-21594\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-top-level menu-item-top-level-7\"><a href=\"#pricing\" itemprop=\"url\"><span class=\"avia-bullet\"><\/span><span class=\"avia-menu-text\">Prices<\/span><span class=\"avia-menu-fx\"><span class=\"avia-arrow-wrap\"><span class=\"avia-arrow\"><\/span><\/span><\/span><\/a><\/li>\n<li id=\"menu-item-21590\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-top-level menu-item-top-level-8\"><a href=\"#delivery\" itemprop=\"url\"><span class=\"avia-bullet\"><\/span><span class=\"avia-menu-text\">Delivery<\/span><span class=\"avia-menu-fx\"><span class=\"avia-arrow-wrap\"><span class=\"avia-arrow\"><\/span><\/span><\/span><\/a><\/li>\n<li id=\"menu-item-21591\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-top-level menu-item-top-level-9\"><a href=\"#contact\" itemprop=\"url\"><span class=\"avia-bullet\"><\/span><span class=\"avia-menu-text\">Contact us<\/span><span class=\"avia-menu-fx\"><span class=\"avia-arrow-wrap\"><span class=\"avia-arrow\"><\/span><\/span><\/span><\/a><\/li>\n<\/ul><\/div><\/div><div class='sticky_placeholder'><\/div>\n<div id='general_questions'  class='avia-section main_color avia-section-default avia-no-border-styling avia-bg-style-scroll  avia-builder-el-1  el_after_av_submenu  el_before_av_section   container_wrap sidebar_right' style=' '  ><div class='container' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-5228'><div class='entry-content-wrapper clearfix'>\n<div  style='padding-bottom:10px; ' class='av-special-heading av-special-heading-h3    avia-builder-el-2  el_before_av_textblock  avia-builder-el-first  '><h3 class='av-special-heading-tag '  itemprop=\"headline\"  >General questions about zapptales<\/h3><div class='special-heading-border'><div class='special-heading-inner-border' ><\/div><\/div><\/div>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><div class='ufaq-faq-list' id='ufaq-faq-list'><style>.ewd-ufaq-post-margin-symbol span {\nfont-family:'ewd-toggle-icon'!important;\n}<\/style><style>.ewd-ufaq-post-margin-symbol { color:#780091 !important;}\n.ewd-ufaq-post-margin-symbol span { }\n.ufaq-faq-display-style-Block.ewd-ufaq-post-active, .ufaq-faq-display-style-Block.ewd-ufaq-post-active a,.ufaq-faq-display-style-Block:hover, .ufaq-faq-display-style-Block:hover a, .ufaq-faq-display-style-Block:hover h4 { background-color:#f0e6dc !important;color:#780091 !important;}\n.ufaq-faq-display-style-Border_Block.ewd-ufaq-post-active, .ufaq-faq-display-style-Border_Block:hover, .ufaq-faq-display-style-Border_Block:hover h1, .ufaq-faq-display-style-Border_Block:hover h2, .ufaq-faq-display-style-Border_Block:hover h3, .ufaq-faq-display-style-Border_Block:hover h4, .ufaq-faq-display-style-Border_Block:hover h5, .ufaq-faq-display-style-Border_Block:hover h6 { background-color:#f0e6dc !important;color:#780091 !important;}\n.ufaq-faq-display-style-Border_Block .ufaq-faq-body { border-color:#f0e6dc !important;}\n.ufaq-faq-display-style-Border_Block .comment-reply-title, .ufaq-faq-display-style-Border_Block:hover .comment-reply-title { background-color: transparent !important;}\ndiv.ufaq-faq-category-title h4 h4 { color:#424242 !important;}\n.ufaq-faq-header-title a{ color:#424242 !important;margin:10px !important;}\ndiv.ufaq-faq-title h4 { color:#424242 !important;margin:10px !important;}\n.ewd-ufaq-post-margin-symbol { margin-top:2px !important;}\ndiv.ufaq-faq-post p { color:#424242 !important;margin:10px !important;}\ndiv.ufaq-faq-body, .ufaq-faq-display-style-Border_Block .ufaq-faq-body { color:#424242 !important;}\ndiv.ewd-ufaq-author-date { color:#424242 !important;}\ndiv.ufaq-faq-categories, div.ufaq-faq-tags { color:#424242 !important;}\n<\/style><script language='JavaScript' type='text\/javascript'>var faq_accordion = true;var faq_scroll = true;var reveal_effect = 'none';<\/script><div class='ewd-ufaq-faqs'><div class='ufaq-faq-div ufaq-faq-column-count-One ufaq-faq-responsive-columns-No ufaq-faq-display-style-Block' id='ufaq-post-uEB-35968-0' data-postid='uEB-35968-0'><div class='ufaq-faq-title ufaq-faq-toggle' id='ufaq-title-35968' data-postid='uEB-35968-0'><a class='ewd-ufaq-post-margin'  href='https:\/\/www.zapptales.com\/en\/ufaq\/what-is-zapptales\/'><div class='ewd-ufaq-post-margin-symbol ' id='ewd-ufaq-post-margin-symbol-uEB-35968-0'><span id='ewd-ufaq-post-symbol-uEB-35968-0'>a<\/span><\/div><div class='ufaq-faq-title-text'><h4>What is zapptales?<\/h4><\/div><div class='ewd-ufaq-clear'><\/div><\/a><\/div><div class='ufaq-faq-body ufaq-body-35968 ewd-ufaq-hidden' id='ufaq-body-uEB-35968-0'><div class='ewd-ufaq-post-margin ufaq-faq-post' id='ufaq-post-35968'>With zapptales you can print your\u00a0<strong>WhatsApp, Facebook Messenger, Instagram, iMessage, Telegram or Threema chat<\/strong>\u00a0and transform it into a unique book \u2013 the\u00a0<strong>perfect gift<\/strong> or to hold on to your best memories. With zapptales you have the possibility to edit your WhatsApp, Facebook Messenger, Instagram, iMessage, Telegram or Threema messages, deleting those you don\u2018t want to include in your book, changing the size of the pictures, choosing a cool background and personalizing names and colors.\r\n\r\nPrinting a WhatsApp, Facebook Messenger, Instagram, iMessage, Telegram or Threema chat? Yes, it\u2019s possible \ud83d\ude0a\r\n\r\n<strong>Just imagine<\/strong>: Print the entire conversation \u2013 your own love story, your travel journal, a modern baby book, to say thank you to your bridesmaid or as a gift to your best friend\u2026\r\n\r\nIt\u2019s the perfect gift for your anniversary, birthday, Mother\u2019s Day, Valentine\u2019s day, Christmas, to say thank you or goodbye, or as a keepsake \u2013 for your friend, your husband, your wife, your fianc\u00e9, your mum, your dad, your grandparents, your fellow travellers or your colleagues\u2026 Or, of course, to keep forever!\r\n\r\nHowever, if you have no interest in a physical book you can also download the same content as PDF and store it as a beautiful WhatsApp, Facebook Messenger, Instagram, iMessage, Telegram or Threema backup copy.<\/div><\/div><\/div><div class='ufaq-faq-div ufaq-faq-column-count-One ufaq-faq-responsive-columns-No ufaq-faq-display-style-Block' id='ufaq-post-uEB-35970-1' data-postid='uEB-35970-1'><div class='ufaq-faq-title ufaq-faq-toggle' id='ufaq-title-35970' data-postid='uEB-35970-1'><a class='ewd-ufaq-post-margin'  href='https:\/\/www.zapptales.com\/en\/ufaq\/i-want-to-print-my-whatsapp-or-facebook-messenger-chat-how-does-zapptales-deal-with-my-data\/'><div class='ewd-ufaq-post-margin-symbol ' id='ewd-ufaq-post-margin-symbol-uEB-35970-1'><span id='ewd-ufaq-post-symbol-uEB-35970-1'>a<\/span><\/div><div class='ufaq-faq-title-text'><h4>I want to print my chat. How does zapptales deal with my data?<\/h4><\/div><div class='ewd-ufaq-clear'><\/div><\/a><\/div><div class='ufaq-faq-body ufaq-body-35970 ewd-ufaq-hidden' id='ufaq-body-uEB-35970-1'><div class='ewd-ufaq-post-margin ufaq-faq-post' id='ufaq-post-35970'><p>Keeping your data safe and respecting your privacy is\u00a0<strong>extremely important<\/strong>\u00a0for us. Therefore, we have taken care of the all necessary arrangements.<\/p>\n<p>The process of generating the book of your WhatsApp, Facebook Messenger, Instagram, iMessage, Threema or Telegram chat is <strong>fully automated<\/strong>\u00a0\u2013 from your chat export until the book is in your hands. That means that your information is not seen by anyone but you.<\/p>\n<p>In order to keep your data safe, our website is completely\u00a0<strong>SSL-encrypted<\/strong>. Your data are processed on\u00a0<strong>high security servers<\/strong> in the EU.<\/p>\n<p>For further information, please also visit our\u00a0<a href=\"https:\/\/www.zapptales.com\/privacy-policy\/\">privacy policy<\/a>\u00a0and our\u00a0<a href=\"https:\/\/www.zapptales.com\/terms-and-conditions\/\">terms and conditions<\/a>.<\/p>\n<\/div><\/div><\/div><div class='ufaq-faq-div ufaq-faq-column-count-One ufaq-faq-responsive-columns-No ufaq-faq-display-style-Block' id='ufaq-post-uEB-35974-2' data-postid='uEB-35974-2'><div class='ufaq-faq-title ufaq-faq-toggle' id='ufaq-title-35974' data-postid='uEB-35974-2'><a class='ewd-ufaq-post-margin'  href='https:\/\/www.zapptales.com\/en\/ufaq\/where-are-the-videos-and-voice-messages-saved\/'><div class='ewd-ufaq-post-margin-symbol ' id='ewd-ufaq-post-margin-symbol-uEB-35974-2'><span id='ewd-ufaq-post-symbol-uEB-35974-2'>a<\/span><\/div><div class='ufaq-faq-title-text'><h4>Where are the videos and voice messages saved?<\/h4><\/div><div class='ewd-ufaq-clear'><\/div><\/a><\/div><div class='ufaq-faq-body ufaq-body-35974 ewd-ufaq-hidden' id='ufaq-body-uEB-35974-2'><div class='ewd-ufaq-post-margin ufaq-faq-post' id='ufaq-post-35974'><p>The privacy of your data is\u00a0<strong>very important<\/strong>\u00a0to us! For this reason, your videos and voice messages are saved on\u00a0<strong>high security servers in the EU <\/strong>and the data transfer is\u00a0<strong>encrypted<\/strong>.<\/p>\n<\/div><\/div><\/div><div class='ufaq-faq-div ufaq-faq-column-count-One ufaq-faq-responsive-columns-No ufaq-faq-display-style-Block' id='ufaq-post-uEB-35976-3' data-postid='uEB-35976-3'><div class='ufaq-faq-title ufaq-faq-toggle' id='ufaq-title-35976' data-postid='uEB-35976-3'><a class='ewd-ufaq-post-margin'  href='https:\/\/www.zapptales.com\/en\/ufaq\/who-has-access-to-my-videos-and-voice-messages\/'><div class='ewd-ufaq-post-margin-symbol ' id='ewd-ufaq-post-margin-symbol-uEB-35976-3'><span id='ewd-ufaq-post-symbol-uEB-35976-3'>a<\/span><\/div><div class='ufaq-faq-title-text'><h4>Who has access to my videos and voice messages?<\/h4><\/div><div class='ewd-ufaq-clear'><\/div><\/a><\/div><div class='ufaq-faq-body ufaq-body-35976 ewd-ufaq-hidden' id='ufaq-body-uEB-35976-3'><div class='ewd-ufaq-post-margin ufaq-faq-post' id='ufaq-post-35976'><p>Only you or someone holding the book in their hands and with a QR Code scanner has access to your videos and voice messages.<\/p>\n<\/div><\/div><\/div><div class='ufaq-faq-div ufaq-faq-column-count-One ufaq-faq-responsive-columns-No ufaq-faq-display-style-Block' id='ufaq-post-uEB-35972-4' data-postid='uEB-35972-4'><div class='ufaq-faq-title ufaq-faq-toggle' id='ufaq-title-35972' data-postid='uEB-35972-4'><a class='ewd-ufaq-post-margin'  href='https:\/\/www.zapptales.com\/en\/ufaq\/how-do-i-delete-my-chat-from-zapptales\/'><div class='ewd-ufaq-post-margin-symbol ' id='ewd-ufaq-post-margin-symbol-uEB-35972-4'><span id='ewd-ufaq-post-symbol-uEB-35972-4'>a<\/span><\/div><div class='ufaq-faq-title-text'><h4>How do I delete my chat from zapptales?<\/h4><\/div><div class='ewd-ufaq-clear'><\/div><\/a><\/div><div class='ufaq-faq-body ufaq-body-35972 ewd-ufaq-hidden' id='ufaq-body-uEB-35972-4'><div class='ewd-ufaq-post-margin ufaq-faq-post' id='ufaq-post-35972'><p>You can delete your chat via the zapptales app at any time you want.<\/p>\n<ul>\n<li><strong>Android<\/strong>:\u00a0Open the zapptales app, go to \u201cMy chats\u201d, click on the chat for a few seconds and choose \u201cDelete\u201d;<\/li>\n<\/ul>\n<ul>\n<li><strong>iPhone<\/strong>: Open the zapptales app, go to \u201cMy chats\u201d and swipe from right to left in order to delete it;<\/li>\n<\/ul>\n<p><strong>Important<\/strong>: this process of deleting cannot be undone. Your data and what you edited until then will be deleted. If you want to edit your chat again afterwards you will have to export the chat from WhatsApp, Facebook Messenger, Instagram, iMessage, Threema or Telegram and start editing it again.<\/p>\n<\/div><\/div><\/div><div class='ufaq-faq-div ufaq-faq-column-count-One ufaq-faq-responsive-columns-No ufaq-faq-display-style-Block' id='ufaq-post-uEB-46358-5' data-postid='uEB-46358-5'><div class='ufaq-faq-title ufaq-faq-toggle' id='ufaq-title-46358' data-postid='uEB-46358-5'><a class='ewd-ufaq-post-margin'  href='https:\/\/www.zapptales.com\/en\/ufaq\/i-only-want-to-save-my-chat-and-not-order-a-book-pdf-how-can-i-do-this\/'><div class='ewd-ufaq-post-margin-symbol ' id='ewd-ufaq-post-margin-symbol-uEB-46358-5'><span id='ewd-ufaq-post-symbol-uEB-46358-5'>a<\/span><\/div><div class='ufaq-faq-title-text'><h4>I only want to save my chat and not order a book\/PDF. How can I do this?<\/h4><\/div><div class='ewd-ufaq-clear'><\/div><\/a><\/div><div class='ufaq-faq-body ufaq-body-46358 ewd-ufaq-hidden' id='ufaq-body-uEB-46358-5'><div class='ewd-ufaq-post-margin ufaq-faq-post' id='ufaq-post-46358'>\r\n<p>Chat storage alone is not yet a standard product that we offer &#8211; but don&#8217;t worry, there is a solution \ud83d\ude09<\/p>\r\n\r\n\r\n\r\n<p>No matter what you want to do with your chat, the first step is always to upload it to zapptales. The procedure for this is different for every messenger. Here you can find the respective instructions: <a href=\"https:\/\/www.zapptales.com\/en\/create-chat-book\/\">https:\/\/www.zapptales.com\/en\/create-chat-book\/<\/a>. Uploading and designing your chat is always free of charge.<\/p>\r\n\r\n\r\n\r\n<p>To have your chat saved in the zapptales cloud, please contact our support team directly (<a href=\"mailto:support@zapptales.com\">support@zapptales.com<\/a>). We will arrange for the storage and send you a corresponding payment link by e-mail. The storage of your chat in the zapptales cloud for 10 years costs 9.90 \u20ac (+2 \u20ac for each additional 5 years).<\/p>\r\n<\/div><\/div><\/div><div class='ufaq-faq-div ufaq-faq-column-count-One ufaq-faq-responsive-columns-No ufaq-faq-display-style-Block' id='ufaq-post-uEB-46359-6' data-postid='uEB-46359-6'><div class='ufaq-faq-title ufaq-faq-toggle' id='ufaq-title-46359' data-postid='uEB-46359-6'><a class='ewd-ufaq-post-margin'  href='https:\/\/www.zapptales.com\/en\/ufaq\/what-is-the-advantage-of-saving-my-chat-at-zapptales\/'><div class='ewd-ufaq-post-margin-symbol ' id='ewd-ufaq-post-margin-symbol-uEB-46359-6'><span id='ewd-ufaq-post-symbol-uEB-46359-6'>a<\/span><\/div><div class='ufaq-faq-title-text'><h4>What is the advantage of saving my chat at zapptales?<\/h4><\/div><div class='ewd-ufaq-clear'><\/div><\/a><\/div><div class='ufaq-faq-body ufaq-body-46359 ewd-ufaq-hidden' id='ufaq-body-uEB-46359-6'><div class='ewd-ufaq-post-margin ufaq-faq-post' id='ufaq-post-46359'>\r\n<p>Saving your chat at zapptales has two advantages \ud83d\ude09<\/p>\r\n\r\n\r\n\r\n<p>1) On the one hand, you can save the chat you have created completely independently of your messenger provider, your mobile phone or your laptop. With your personal access you can read your chat again and again, no matter from which device and no matter if you have deleted it somewhere else.<\/p>\r\n\r\n\r\n\r\n<p>2) Furthermore, you can design, expand and re-order your book at any time. Normally, the chat that you uploaded to zapptales to design a book is automatically deleted 4 weeks after your last visit to your personal chat edition page.<\/p>\r\n\r\n\r\n\r\n<p>Of course, you can also request the deletion of your data at any time by sending a simple e-mail to <a href=\"mailto:support@zapptales.com\">support@zapptales.com<\/a>, should you change your mind \ud83e\udd70<\/p>\r\n<\/div><\/div><\/div><div class='ufaq-faq-div ufaq-faq-column-count-One ufaq-faq-responsive-columns-No ufaq-faq-display-style-Block' id='ufaq-post-uEB-46360-7' data-postid='uEB-46360-7'><div class='ufaq-faq-title ufaq-faq-toggle' id='ufaq-title-46360' data-postid='uEB-46360-7'><a class='ewd-ufaq-post-margin'  href='https:\/\/www.zapptales.com\/en\/ufaq\/where-is-my-data-stored\/'><div class='ewd-ufaq-post-margin-symbol ' id='ewd-ufaq-post-margin-symbol-uEB-46360-7'><span id='ewd-ufaq-post-symbol-uEB-46360-7'>a<\/span><\/div><div class='ufaq-faq-title-text'><h4>Where is my data stored?<\/h4><\/div><div class='ewd-ufaq-clear'><\/div><\/a><\/div><div class='ufaq-faq-body ufaq-body-46360 ewd-ufaq-hidden' id='ufaq-body-uEB-46360-7'><div class='ewd-ufaq-post-margin ufaq-faq-post' id='ufaq-post-46360'>\r\n<p>The protection of your data is very important to us! That is why they are only stored on high-security servers in the EU and transmitted in encrypted form.<\/p>\r\n\r\n\r\n<\/div><\/div><\/div><div class='ufaq-faq-div ufaq-faq-column-count-One ufaq-faq-responsive-columns-No ufaq-faq-display-style-Block' id='ufaq-post-uEB-46361-8' data-postid='uEB-46361-8'><div class='ufaq-faq-title ufaq-faq-toggle' id='ufaq-title-46361' data-postid='uEB-46361-8'><a class='ewd-ufaq-post-margin'  href='https:\/\/www.zapptales.com\/en\/ufaq\/can-i-request-the-permanent-deletion-of-my-data\/'><div class='ewd-ufaq-post-margin-symbol ' id='ewd-ufaq-post-margin-symbol-uEB-46361-8'><span id='ewd-ufaq-post-symbol-uEB-46361-8'>a<\/span><\/div><div class='ufaq-faq-title-text'><h4>Can I request the permanent deletion of my data?<\/h4><\/div><div class='ewd-ufaq-clear'><\/div><\/a><\/div><div class='ufaq-faq-body ufaq-body-46361 ewd-ufaq-hidden' id='ufaq-body-uEB-46361-8'><div class='ewd-ufaq-post-margin ufaq-faq-post' id='ufaq-post-46361'>\r\n<p>Of course. You can request the deletion of your data at any time by sending a simple e-mail to <a href=\"mailto:support@zapptales.com\">support@zapptales.com<\/a>. Please note, however, that the fees already paid for the chat storage cannot be refunded.<\/p>\r\n<\/div><\/div><\/div><div class='ufaq-faq-div ufaq-faq-column-count-One ufaq-faq-responsive-columns-No ufaq-faq-display-style-Block' id='ufaq-post-uEB-46363-9' data-postid='uEB-46363-9'><div class='ufaq-faq-title ufaq-faq-toggle' id='ufaq-title-46363' data-postid='uEB-46363-9'><a class='ewd-ufaq-post-margin'  href='https:\/\/www.zapptales.com\/en\/ufaq\/will-the-qr-codes-in-the-book-work-if-i-do-not-order-the-chat-storage\/'><div class='ewd-ufaq-post-margin-symbol ' id='ewd-ufaq-post-margin-symbol-uEB-46363-9'><span id='ewd-ufaq-post-symbol-uEB-46363-9'>a<\/span><\/div><div class='ufaq-faq-title-text'><h4>Will the QR Codes in the book work if I do not order the chat storage?<\/h4><\/div><div class='ewd-ufaq-clear'><\/div><\/a><\/div><div class='ufaq-faq-body ufaq-body-46363 ewd-ufaq-hidden' id='ufaq-body-uEB-46363-9'><div class='ewd-ufaq-post-margin ufaq-faq-post' id='ufaq-post-46363'>\n<p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\nYes\n\ud83d\ude09\nThe QR codes function independently of the chat storage. If you have activated\nthe QR codes on the editing page (then both sliders are purple), the QR codes\nwill also appear in the checkout. The costs for the QR codes are also\nindependent of the chat storage. \n\n\n\n<\/p>\n<\/div><\/div><\/div><div class='ufaq-faq-div ufaq-faq-column-count-One ufaq-faq-responsive-columns-No ufaq-faq-display-style-Block' id='ufaq-post-uEB-47173-10' data-postid='uEB-47173-10'><div class='ufaq-faq-title ufaq-faq-toggle' id='ufaq-title-47173' data-postid='uEB-47173-10'><a class='ewd-ufaq-post-margin'  href='https:\/\/www.zapptales.com\/en\/ufaq\/i-have-uploaded-my-chat-at-zapptales-how-long-do-you-store-my-chat\/'><div class='ewd-ufaq-post-margin-symbol ' id='ewd-ufaq-post-margin-symbol-uEB-47173-10'><span id='ewd-ufaq-post-symbol-uEB-47173-10'>a<\/span><\/div><div class='ufaq-faq-title-text'><h4>I have uploaded my chat at zapptales. How long do you store my chat?<\/h4><\/div><div class='ewd-ufaq-clear'><\/div><\/a><\/div><div class='ufaq-faq-body ufaq-body-47173 ewd-ufaq-hidden' id='ufaq-body-uEB-47173-10'><div class='ewd-ufaq-post-margin ufaq-faq-post' id='ufaq-post-47173'>\r\n<p>Your chat is only stored on our servers for four weeks from your most recent login (for a maximum of 6 months in total) \u2013 that means you can take a creative break whenever you feel like it and come back to your chat when you are ready. After this, your data is deleted automatically.<\/p>\r\n\r\n\r\n\r\n\r\n\r\n<p>In addition to this, you also have the option to store your chat permanently in the zapptales cloud after when you purchase a book. The cost for a storage period of 10 years is 9.90 \u20ac. You can extend this period in 5 year increments for 2 \u20ac each. Your chat will also be deleted automatically at the end of your chosen storage period.<\/p>\r\n\r\n\r\n\r\n<p>Of course, you can also ask us to delete all your data at any time: just send us an e-mail to <a href=\"mailto:support@zapptales.com\">support@zapptales.com<\/a>.<\/p>\r\n<\/div><\/div><\/div><\/div><\/div><div class='ewd-ufaq-bottom ewd-ufaq-page-type-Load_More' data-currentpage='0'><form><input type='hidden' name='include_category' value='questions-about-zapptales' id='ufaq-include-category' \/><input type='hidden' name='exclude_category' value='' id='ufaq-exclude-category' \/><input type='hidden' name='orderby' value='meta_value_num' id='ufaq-orderby' \/><input type='hidden' name='order' value='ASC' id='ufaq-order' \/><input type='hidden' name='post_count' value='-1' id='ufaq-post-count' \/><input type='hidden' name='current_url' value='\/en\/wp-json\/wp\/v2\/pages\/5228\/' id='ufaq-current-url' \/><\/form><div class='ewd-ufaq-load-more ewd-ufaq-hidden'><h4>Load More<\/h4><\/div><\/div>\n<\/div><\/section>\n\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='chat_books'  class='avia-section main_color avia-section-default avia-no-border-styling avia-bg-style-scroll   container_wrap sidebar_right' style=' '  ><div class='container' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-5228'><div class='entry-content-wrapper clearfix'>\n<div  style='padding-bottom:10px; ' class='av-special-heading av-special-heading-h3    '><h3 class='av-special-heading-tag '  itemprop=\"headline\"  >General questions about our chat books<\/h3><div class='special-heading-border'><div class='special-heading-inner-border' ><\/div><\/div><\/div>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><div class='ufaq-faq-list' id='ufaq-faq-list'><style>.ewd-ufaq-post-margin-symbol span {\nfont-family:'ewd-toggle-icon'!important;\n}<\/style><style>.ewd-ufaq-post-margin-symbol { color:#780091 !important;}\n.ewd-ufaq-post-margin-symbol span { }\n.ufaq-faq-display-style-Block.ewd-ufaq-post-active, .ufaq-faq-display-style-Block.ewd-ufaq-post-active a,.ufaq-faq-display-style-Block:hover, .ufaq-faq-display-style-Block:hover a, .ufaq-faq-display-style-Block:hover h4 { background-color:#f0e6dc !important;color:#780091 !important;}\n.ufaq-faq-display-style-Border_Block.ewd-ufaq-post-active, .ufaq-faq-display-style-Border_Block:hover, .ufaq-faq-display-style-Border_Block:hover h1, .ufaq-faq-display-style-Border_Block:hover h2, .ufaq-faq-display-style-Border_Block:hover h3, .ufaq-faq-display-style-Border_Block:hover h4, .ufaq-faq-display-style-Border_Block:hover h5, .ufaq-faq-display-style-Border_Block:hover h6 { background-color:#f0e6dc !important;color:#780091 !important;}\n.ufaq-faq-display-style-Border_Block .ufaq-faq-body { border-color:#f0e6dc !important;}\n.ufaq-faq-display-style-Border_Block .comment-reply-title, .ufaq-faq-display-style-Border_Block:hover .comment-reply-title { background-color: transparent !important;}\ndiv.ufaq-faq-category-title h4 h4 { color:#424242 !important;}\n.ufaq-faq-header-title a{ color:#424242 !important;margin:10px !important;}\ndiv.ufaq-faq-title h4 { color:#424242 !important;margin:10px !important;}\n.ewd-ufaq-post-margin-symbol { margin-top:2px !important;}\ndiv.ufaq-faq-post p { color:#424242 !important;margin:10px !important;}\ndiv.ufaq-faq-body, .ufaq-faq-display-style-Border_Block .ufaq-faq-body { color:#424242 !important;}\ndiv.ewd-ufaq-author-date { color:#424242 !important;}\ndiv.ufaq-faq-categories, div.ufaq-faq-tags { color:#424242 !important;}\n<\/style><script language='JavaScript' type='text\/javascript'>var faq_accordion = true;var faq_scroll = true;var reveal_effect = 'none';<\/script><div class='ewd-ufaq-faqs'><div class='ufaq-faq-div ufaq-faq-column-count-One ufaq-faq-responsive-columns-No ufaq-faq-display-style-Block' id='ufaq-post-IF9-59663-0' data-postid='IF9-59663-0'><div class='ufaq-faq-title ufaq-faq-toggle' id='ufaq-title-59663' data-postid='IF9-59663-0'><a class='ewd-ufaq-post-margin'  href='https:\/\/www.zapptales.com\/en\/ufaq\/what-is-a-chat-book\/'><div class='ewd-ufaq-post-margin-symbol ' id='ewd-ufaq-post-margin-symbol-IF9-59663-0'><span id='ewd-ufaq-post-symbol-IF9-59663-0'>a<\/span><\/div><div class='ufaq-faq-title-text'><h4>What is a chat book?<\/h4><\/div><div class='ewd-ufaq-clear'><\/div><\/a><\/div><div class='ufaq-faq-body ufaq-body-59663 ewd-ufaq-hidden' id='ufaq-body-IF9-59663-0'><div class='ewd-ufaq-post-margin ufaq-faq-post' id='ufaq-post-59663'><p>A chat book is a printed book that transforms your digital conversations from messaging apps like WhatsApp, iMessage, Facebook Messenger, Instagram, Threema, or Telegram into a personal, high-quality keepsake. With zapptales, you can easily and securely upload your chat histories, and we professionally print them for you\u2014no manual copying or technical skills needed. This way, you preserve valuable memories or create a unique gift from your chats. zapptales is the market leader with more than 10 years\u2019 experience, offering top quality and international shipping.<\/p>\n<\/div><\/div><\/div><div class='ufaq-faq-div ufaq-faq-column-count-One ufaq-faq-responsive-columns-No ufaq-faq-display-style-Block' id='ufaq-post-IF9-35978-1' data-postid='IF9-35978-1'><div class='ufaq-faq-title ufaq-faq-toggle' id='ufaq-title-35978' data-postid='IF9-35978-1'><a class='ewd-ufaq-post-margin'  href='https:\/\/www.zapptales.com\/en\/ufaq\/what-happens-to-voice-messages-and-videos\/'><div class='ewd-ufaq-post-margin-symbol ' id='ewd-ufaq-post-margin-symbol-IF9-35978-1'><span id='ewd-ufaq-post-symbol-IF9-35978-1'>a<\/span><\/div><div class='ufaq-faq-title-text'><h4>What happens to voice messages and videos?<\/h4><\/div><div class='ewd-ufaq-clear'><\/div><\/a><\/div><div class='ufaq-faq-body ufaq-body-35978 ewd-ufaq-hidden' id='ufaq-body-IF9-35978-1'><div class='ewd-ufaq-post-margin ufaq-faq-post' id='ufaq-post-35978'><p>Voice messages and videos are uploaded on the editing page as well. On the editing page you can decide whether you want them in your book or not. If you activated them on the editing page, they appear as<strong>\u00a0QR codes<\/strong>\u00a0on the editing page and later in the book. You can scan them with the QR code scanner in our app or with any QR code scanner of your choice.<\/p>\n<\/div><\/div><\/div><div class='ufaq-faq-div ufaq-faq-column-count-One ufaq-faq-responsive-columns-No ufaq-faq-display-style-Block' id='ufaq-post-IF9-35985-2' data-postid='IF9-35985-2'><div class='ufaq-faq-title ufaq-faq-toggle' id='ufaq-title-35985' data-postid='IF9-35985-2'><a class='ewd-ufaq-post-margin'  href='https:\/\/www.zapptales.com\/en\/ufaq\/what-format-does-a-zapptales-book-have\/'><div class='ewd-ufaq-post-margin-symbol ' id='ewd-ufaq-post-margin-symbol-IF9-35985-2'><span id='ewd-ufaq-post-symbol-IF9-35985-2'>a<\/span><\/div><div class='ufaq-faq-title-text'><h4>What format does a zapptales book have?<\/h4><\/div><div class='ewd-ufaq-clear'><\/div><\/a><\/div><div class='ufaq-faq-body ufaq-body-35985 ewd-ufaq-hidden' id='ufaq-body-IF9-35985-2'><div class='ewd-ufaq-post-margin ufaq-faq-post' id='ufaq-post-35985'><p>Both formats (hard cover and soft cover) have a portrait format in DIN A5 size (14.8 x 21.0 cm).<\/p>\n<\/div><\/div><\/div><div class='ufaq-faq-div ufaq-faq-column-count-One ufaq-faq-responsive-columns-No ufaq-faq-display-style-Block' id='ufaq-post-IF9-35988-3' data-postid='IF9-35988-3'><div class='ufaq-faq-title ufaq-faq-toggle' id='ufaq-title-35988' data-postid='IF9-35988-3'><a class='ewd-ufaq-post-margin'  href='https:\/\/www.zapptales.com\/en\/ufaq\/is-there-a-page-limit-for-my-zapptales-book\/'><div class='ewd-ufaq-post-margin-symbol ' id='ewd-ufaq-post-margin-symbol-IF9-35988-3'><span id='ewd-ufaq-post-symbol-IF9-35988-3'>a<\/span><\/div><div class='ufaq-faq-title-text'><h4>Is there a page limit for my zapptales book?<\/h4><\/div><div class='ewd-ufaq-clear'><\/div><\/a><\/div><div class='ufaq-faq-body ufaq-body-35988 ewd-ufaq-hidden' id='ufaq-body-IF9-35988-3'><div class='ewd-ufaq-post-margin ufaq-faq-post' id='ufaq-post-35988'><p>No, there is\u00a0<strong>no page limit<\/strong>. You can print your entire chat as a book. So that you don\u2019t have to lug around bricks and for the binding to be as crisp in 10 years\u2019 time as it is today, chats with more than 500 pages are automatically divided into volumes. The FAQ point \u201cHow are very long chats divided into volumes?\u201d tells you more about how exactly this is done.<\/p>\n<\/div><\/div><\/div><div class='ufaq-faq-div ufaq-faq-column-count-One ufaq-faq-responsive-columns-No ufaq-faq-display-style-Block' id='ufaq-post-IF9-35992-4' data-postid='IF9-35992-4'><div class='ufaq-faq-title ufaq-faq-toggle' id='ufaq-title-35992' data-postid='IF9-35992-4'><a class='ewd-ufaq-post-margin'  href='https:\/\/www.zapptales.com\/en\/ufaq\/can-i-merge-different-chat-conversations-in-one-book\/'><div class='ewd-ufaq-post-margin-symbol ' id='ewd-ufaq-post-margin-symbol-IF9-35992-4'><span id='ewd-ufaq-post-symbol-IF9-35992-4'>a<\/span><\/div><div class='ufaq-faq-title-text'><h4>Can I merge different chat conversations in one book?<\/h4><\/div><div class='ewd-ufaq-clear'><\/div><\/a><\/div><div class='ufaq-faq-body ufaq-body-35992 ewd-ufaq-hidden' id='ufaq-body-IF9-35992-4'><div class='ewd-ufaq-post-margin ufaq-faq-post' id='ufaq-post-35992'><p>Yes, that\u2019s possible. With this, you can, for example, add new messages to a chat you have already uploaded or add a part which is missing due to changing your phone or phone number. You can even combine WhatsApp, Facebook Messenger, Instagram, iMessage, Threema or Telegram chats in one book with this option \ud83d\ude0a<\/p>\n<p>All you have to do is to upload the chats separately to zapptales and then <strong>inform our support team via\u00a0<a href=\"mailto:support@zapptales.com\">support@zapptales.com<\/a> &#8211; before you place an order.<\/strong> The team will then start the merge directly via our software. \ud83d\ude0a<\/p>\n<p><strong>Good to know:\u00a0<\/strong>If the chats overlap, our software automatically sorts the messages in chronological order when they are merged.<\/p>\n<\/div><\/div><\/div><div class='ufaq-faq-div ufaq-faq-column-count-One ufaq-faq-responsive-columns-No ufaq-faq-display-style-Block' id='ufaq-post-IF9-35994-5' data-postid='IF9-35994-5'><div class='ufaq-faq-title ufaq-faq-toggle' id='ufaq-title-35994' data-postid='IF9-35994-5'><a class='ewd-ufaq-post-margin'  href='https:\/\/www.zapptales.com\/en\/ufaq\/how-and-where-can-i-access-the-videos-and-voice-messages\/'><div class='ewd-ufaq-post-margin-symbol ' id='ewd-ufaq-post-margin-symbol-IF9-35994-5'><span id='ewd-ufaq-post-symbol-IF9-35994-5'>a<\/span><\/div><div class='ufaq-faq-title-text'><h4>How and where can I access the videos and voice messages?<\/h4><\/div><div class='ewd-ufaq-clear'><\/div><\/a><\/div><div class='ufaq-faq-body ufaq-body-35994 ewd-ufaq-hidden' id='ufaq-body-IF9-35994-5'><div class='ewd-ufaq-post-margin ufaq-faq-post' id='ufaq-post-35994'><p>You can access your videos and voice messages at any time by using the\u00a0<strong>QR Code scanner in our zapptales app<\/strong> or by using any other QR Code scanner of your choice. \ud83d\ude0a<\/p>\n<\/div><\/div><\/div><div class='ufaq-faq-div ufaq-faq-column-count-One ufaq-faq-responsive-columns-No ufaq-faq-display-style-Block' id='ufaq-post-IF9-35996-6' data-postid='IF9-35996-6'><div class='ufaq-faq-title ufaq-faq-toggle' id='ufaq-title-35996' data-postid='IF9-35996-6'><a class='ewd-ufaq-post-margin'  href='https:\/\/www.zapptales.com\/en\/ufaq\/can-i-access-the-videos-and-voice-messages-in-my-book-even-though-ive-deleted-them-from-my-phone-or-my-chat\/'><div class='ewd-ufaq-post-margin-symbol ' id='ewd-ufaq-post-margin-symbol-IF9-35996-6'><span id='ewd-ufaq-post-symbol-IF9-35996-6'>a<\/span><\/div><div class='ufaq-faq-title-text'><h4>Can I access the videos and voice messages in my book even though I&#8217;ve deleted them from my phone or my chat?<\/h4><\/div><div class='ewd-ufaq-clear'><\/div><\/a><\/div><div class='ufaq-faq-body ufaq-body-35996 ewd-ufaq-hidden' id='ufaq-body-IF9-35996-6'><div class='ewd-ufaq-post-margin ufaq-faq-post' id='ufaq-post-35996'><p><strong>Yes<\/strong>, you can! \ud83d\ude0a As the files are saved on high security servers, they are available for you <strong>24\/7<\/strong>\u00a0\u2013 even if you have deleted the videos or voice messages from your phone or your chat at some point.<\/p>\n<\/div><\/div><\/div><div class='ufaq-faq-div ufaq-faq-column-count-One ufaq-faq-responsive-columns-No ufaq-faq-display-style-Block' id='ufaq-post-IF9-36000-7' data-postid='IF9-36000-7'><div class='ufaq-faq-title ufaq-faq-toggle' id='ufaq-title-36000' data-postid='IF9-36000-7'><a class='ewd-ufaq-post-margin'  href='https:\/\/www.zapptales.com\/en\/ufaq\/what-cover-types-can-i-choose-from-to-print-my-zapptales-book\/'><div class='ewd-ufaq-post-margin-symbol ' id='ewd-ufaq-post-margin-symbol-IF9-36000-7'><span id='ewd-ufaq-post-symbol-IF9-36000-7'>a<\/span><\/div><div class='ufaq-faq-title-text'><h4>What cover types can I choose from to print my zapptales book?<\/h4><\/div><div class='ewd-ufaq-clear'><\/div><\/a><\/div><div class='ufaq-faq-body ufaq-body-36000 ewd-ufaq-hidden' id='ufaq-body-IF9-36000-7'><div class='ewd-ufaq-post-margin ufaq-faq-post' id='ufaq-post-36000'><p>To print your WhatsApp, Facebook Messenger, Instagram, iMessage, Threema or Telegram chat as a book, you can choose between a <strong>softcover<\/strong>\u00a0and\u00a0<strong>hardcover<\/strong>\u00a0version. Both versions are printed in a\u00a0<strong>DIN A5<\/strong>\u00a0format (14.8 x 21.0 cm). The cover has a thickness of 2mm and we use 115g\/qm glossy paper for the print.<\/p>\n<\/div><\/div><\/div><div class='ufaq-faq-div ufaq-faq-column-count-One ufaq-faq-responsive-columns-No ufaq-faq-display-style-Block' id='ufaq-post-IF9-36002-8' data-postid='IF9-36002-8'><div class='ufaq-faq-title ufaq-faq-toggle' id='ufaq-title-36002' data-postid='IF9-36002-8'><a class='ewd-ufaq-post-margin'  href='https:\/\/www.zapptales.com\/en\/ufaq\/whats-the-quality-of-a-zapptales-book\/'><div class='ewd-ufaq-post-margin-symbol ' id='ewd-ufaq-post-margin-symbol-IF9-36002-8'><span id='ewd-ufaq-post-symbol-IF9-36002-8'>a<\/span><\/div><div class='ufaq-faq-title-text'><h4>What&#8217;s the quality of a zapptales book?<\/h4><\/div><div class='ewd-ufaq-clear'><\/div><\/a><\/div><div class='ufaq-faq-body ufaq-body-36002 ewd-ufaq-hidden' id='ufaq-body-IF9-36002-8'><div class='ewd-ufaq-post-margin ufaq-faq-post' id='ufaq-post-36002'><p>We know that memories are something to treasure. And to make sure that you can enjoy leafing through those memories time and again, we adhere to a very high quality standard.<\/p>\n<p>The facts: Our books are printed in a high quality printing process at a specialized printer in Germany, using 115g\/m\u00b2 profigloss paper \u2013 in colour, of course \ud83d\ude0a<\/p>\n<\/div><\/div><\/div><div class='ufaq-faq-div ufaq-faq-column-count-One ufaq-faq-responsive-columns-No ufaq-faq-display-style-Block' id='ufaq-post-IF9-36004-9' data-postid='IF9-36004-9'><div class='ufaq-faq-title ufaq-faq-toggle' id='ufaq-title-36004' data-postid='IF9-36004-9'><a class='ewd-ufaq-post-margin'  href='https:\/\/www.zapptales.com\/en\/ufaq\/is-there-a-minimum-length-my-chat-needs-to-have-to-be-printed-as-a-book\/'><div class='ewd-ufaq-post-margin-symbol ' id='ewd-ufaq-post-margin-symbol-IF9-36004-9'><span id='ewd-ufaq-post-symbol-IF9-36004-9'>a<\/span><\/div><div class='ufaq-faq-title-text'><h4>Is there a minimum length my chat needs to have to be printed as a book?<\/h4><\/div><div class='ewd-ufaq-clear'><\/div><\/a><\/div><div class='ufaq-faq-body ufaq-body-36004 ewd-ufaq-hidden' id='ufaq-body-IF9-36004-9'><div class='ewd-ufaq-post-margin ufaq-faq-post' id='ufaq-post-36004'><p>There is\u00a0<strong>no exact minimum length<\/strong> you chat needs to have \u2013 yet, to turn it into a book, it needs at least 36 pages. But don\u2019t worry \u2013 if your chat has less than 36 pages, our software adds plain pages and you can still print a book. On these pages, you can add personal notes, write down your thoughts or add more pictures to make your book even more personal! \ud83d\ude0a<\/p>\n<\/div><\/div><\/div><div class='ufaq-faq-div ufaq-faq-column-count-One ufaq-faq-responsive-columns-No ufaq-faq-display-style-Block' id='ufaq-post-IF9-36006-10' data-postid='IF9-36006-10'><div class='ufaq-faq-title ufaq-faq-toggle' id='ufaq-title-36006' data-postid='IF9-36006-10'><a class='ewd-ufaq-post-margin'  href='https:\/\/www.zapptales.com\/en\/ufaq\/i-want-to-print-my-whatsapp-or-facebook-messenger-chat-as-a-book-how-long-can-my-chat-be-is-there-a-data-limit\/'><div class='ewd-ufaq-post-margin-symbol ' id='ewd-ufaq-post-margin-symbol-IF9-36006-10'><span id='ewd-ufaq-post-symbol-IF9-36006-10'>a<\/span><\/div><div class='ufaq-faq-title-text'><h4>I want to print my WhatsApp, Facebook Messenger, iMessage, Instagram, Telegram or Threema chat as a book. How long can my chat be? Is there a data limit?<\/h4><\/div><div class='ewd-ufaq-clear'><\/div><\/a><\/div><div class='ufaq-faq-body ufaq-body-36006 ewd-ufaq-hidden' id='ufaq-body-IF9-36006-10'><div class='ewd-ufaq-post-margin ufaq-faq-post' id='ufaq-post-36006'><p>There is no data limitation if you want to print your WhatsApp, Facebook Messenger, Instagram, iMessage, Threema or Telegram chat \u2013 your chat can be as long as you want. Very long chats are simply divided into volumes.<\/p>\n<\/div><\/div><\/div><div class='ufaq-faq-div ufaq-faq-column-count-One ufaq-faq-responsive-columns-No ufaq-faq-display-style-Block' id='ufaq-post-IF9-36008-11' data-postid='IF9-36008-11'><div class='ufaq-faq-title ufaq-faq-toggle' id='ufaq-title-36008' data-postid='IF9-36008-11'><a class='ewd-ufaq-post-margin'  href='https:\/\/www.zapptales.com\/en\/ufaq\/does-zapptales-also-print-books-from-other-instant-messaging-services-or-text-messages\/'><div class='ewd-ufaq-post-margin-symbol ' id='ewd-ufaq-post-margin-symbol-IF9-36008-11'><span id='ewd-ufaq-post-symbol-IF9-36008-11'>a<\/span><\/div><div class='ufaq-faq-title-text'><h4>Does zapptales also print books from other instant messaging services or text messages?<\/h4><\/div><div class='ewd-ufaq-clear'><\/div><\/a><\/div><div class='ufaq-faq-body ufaq-body-36008 ewd-ufaq-hidden' id='ufaq-body-IF9-36008-11'><div class='ewd-ufaq-post-margin ufaq-faq-post' id='ufaq-post-36008'><p>Currently, we print\u00a0<strong>WhatsApp<\/strong>,\u00a0<strong>Facebook Messenger, Instagram, iMessage, Threema and Telegram chats<\/strong>\u00a0as a book. We are already working on integrating other messaging services.<\/p>\n<p>In order to\u00a0<strong>stay up to date<\/strong>\u00a0with all our newest features, follow us on\u00a0<a href=\"https:\/\/www.facebook.com\/zapptales\/\">Facebook<\/a>\u00a0or register for our\u00a0<a href=\"https:\/\/www.zapptales.com\/newsletter\/\">newsletter<\/a>.<\/p>\n<\/div><\/div><\/div><div class='ufaq-faq-div ufaq-faq-column-count-One ufaq-faq-responsive-columns-No ufaq-faq-display-style-Block' id='ufaq-post-IF9-36010-12' data-postid='IF9-36010-12'><div class='ufaq-faq-title ufaq-faq-toggle' id='ufaq-title-36010' data-postid='IF9-36010-12'><a class='ewd-ufaq-post-margin'  href='https:\/\/www.zapptales.com\/en\/ufaq\/do-i-have-access-to-the-videos-and-voice-messages-even-though-ive-only-ordered-a-pdf-do-i-still-need-a-qr-code-scanner\/'><div class='ewd-ufaq-post-margin-symbol ' id='ewd-ufaq-post-margin-symbol-IF9-36010-12'><span id='ewd-ufaq-post-symbol-IF9-36010-12'>a<\/span><\/div><div class='ufaq-faq-title-text'><h4>Do I have access to the videos and voice messages even though I&#8217;ve only ordered a PDF? Do I still need a QR Code scanner?<\/h4><\/div><div class='ewd-ufaq-clear'><\/div><\/a><\/div><div class='ufaq-faq-body ufaq-body-36010 ewd-ufaq-hidden' id='ufaq-body-IF9-36010-12'><div class='ewd-ufaq-post-margin ufaq-faq-post' id='ufaq-post-36010'><p>If you have ordered your book or PDF with QR codes, they appear in the PDF as well. In this case, you need a QR code scanner as well to access the videos and voice messages. \ud83d\ude0a<\/p>\n<\/div><\/div><\/div><div class='ufaq-faq-div ufaq-faq-column-count-One ufaq-faq-responsive-columns-No ufaq-faq-display-style-Block' id='ufaq-post-IF9-36012-13' data-postid='IF9-36012-13'><div class='ufaq-faq-title ufaq-faq-toggle' id='ufaq-title-36012' data-postid='IF9-36012-13'><a class='ewd-ufaq-post-margin'  href='https:\/\/www.zapptales.com\/en\/ufaq\/will-all-emojis-stickers-characters-and-smileys-be-printed\/'><div class='ewd-ufaq-post-margin-symbol ' id='ewd-ufaq-post-margin-symbol-IF9-36012-13'><span id='ewd-ufaq-post-symbol-IF9-36012-13'>a<\/span><\/div><div class='ufaq-faq-title-text'><h4>Will all emojis, stickers, characters and smileys be printed?<\/h4><\/div><div class='ewd-ufaq-clear'><\/div><\/a><\/div><div class='ufaq-faq-body ufaq-body-36012 ewd-ufaq-hidden' id='ufaq-body-IF9-36012-13'><div class='ewd-ufaq-post-margin ufaq-faq-post' id='ufaq-post-36012'><p>In general, it is possible to print any kind of WhatsApp, Facebook Messenger, Instagram, iMessage, Threema or Telegram messages \u2013 including all emojis, smileys, stickers and characters.<\/p>\n<p>WhatsApp, Facebook Messenger, Instagram, iMessage, Threema and Telegram regularly update their smileys database, and we always do our best to keep up to date \ud83d\ude0a If you happen to still find a mistake regarding these special characters, please let us know.<\/p>\n<\/div><\/div><\/div><div class='ufaq-faq-div ufaq-faq-column-count-One ufaq-faq-responsive-columns-No ufaq-faq-display-style-Block' id='ufaq-post-IF9-46362-14' data-postid='IF9-46362-14'><div class='ufaq-faq-title ufaq-faq-toggle' id='ufaq-title-46362' data-postid='IF9-46362-14'><a class='ewd-ufaq-post-margin'  href='https:\/\/www.zapptales.com\/en\/ufaq\/i-dont-want-to-design-a-book-i-just-want-to-save-a-pdf-of-my-chat-how-can-i-do-that\/'><div class='ewd-ufaq-post-margin-symbol ' id='ewd-ufaq-post-margin-symbol-IF9-46362-14'><span id='ewd-ufaq-post-symbol-IF9-46362-14'>a<\/span><\/div><div class='ufaq-faq-title-text'><h4>I don&#8217;t want to design a book, I just want to save a PDF of my chat. How can I do that?<\/h4><\/div><div class='ewd-ufaq-clear'><\/div><\/a><\/div><div class='ufaq-faq-body ufaq-body-46362 ewd-ufaq-hidden' id='ufaq-body-IF9-46362-14'><div class='ewd-ufaq-post-margin ufaq-faq-post' id='ufaq-post-46362'>\r\n<p>Whatever you want to do with your chat, the first step is always to upload it to zapptales. The procedure for this is different for every messenger. Here you can find the respective instructions: <a href=\"https:\/\/www.zapptales.com\/en\/create-chat-book\/\">https:\/\/www.zapptales.com\/en\/create-chat-book\/<\/a><\/p>\r\n\r\n\r\n\r\n<p>The PDF file costs up to 500 pages of chat 16.90 \u20ac (+ 1 \u20ac for every additional 50 pages). But don&#8217;t worry, the upload and design are free. Only when you decide on a product and place an order will there be costs for you.<\/p>\r\n<\/div><\/div><\/div><\/div><\/div><div class='ewd-ufaq-bottom ewd-ufaq-page-type-Load_More' data-currentpage='0'><form><input type='hidden' name='include_category' value='questions-about-chat-books' id='ufaq-include-category' \/><input type='hidden' name='exclude_category' value='' id='ufaq-exclude-category' \/><input type='hidden' name='orderby' value='meta_value_num' id='ufaq-orderby' \/><input type='hidden' name='order' value='ASC' id='ufaq-order' \/><input type='hidden' name='post_count' value='-1' id='ufaq-post-count' \/><input type='hidden' name='current_url' value='\/en\/wp-json\/wp\/v2\/pages\/5228\/' id='ufaq-current-url' \/><\/form><div class='ewd-ufaq-load-more ewd-ufaq-hidden'><h4>Load More<\/h4><\/div><\/div>\n<\/div><\/section>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='after_section_2'  class='main_color av_default_container_wrap container_wrap sidebar_right' style=' '  ><div class='container' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-5228'><div class='entry-content-wrapper clearfix'>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='iphone'  class='avia-section main_color avia-section-default avia-no-border-styling avia-bg-style-scroll   container_wrap sidebar_right' style=' '  ><div class='container' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-5228'><div class='entry-content-wrapper clearfix'>\n<div  style='padding-bottom:10px; ' class='av-special-heading av-special-heading-h3    '><h3 class='av-special-heading-tag '  itemprop=\"headline\"  >Questions regarding chat upload and apps<\/h3><div class='special-heading-border'><div class='special-heading-inner-border' ><\/div><\/div><\/div>\n<div  style='padding-bottom:10px; ' class='av-special-heading av-special-heading-h3    '><h3 class='av-special-heading-tag '  itemprop=\"headline\"  ><i class=\"fa fa-apple\"><\/i> iPhone App Export<\/h3><div class='special-heading-border'><div class='special-heading-inner-border' ><\/div><\/div><\/div>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><div class='ufaq-faq-list' id='ufaq-faq-list'><style>.ewd-ufaq-post-margin-symbol span {\nfont-family:'ewd-toggle-icon'!important;\n}<\/style><style>.ewd-ufaq-post-margin-symbol { color:#780091 !important;}\n.ewd-ufaq-post-margin-symbol span { }\n.ufaq-faq-display-style-Block.ewd-ufaq-post-active, .ufaq-faq-display-style-Block.ewd-ufaq-post-active a,.ufaq-faq-display-style-Block:hover, .ufaq-faq-display-style-Block:hover a, .ufaq-faq-display-style-Block:hover h4 { background-color:#f0e6dc !important;color:#780091 !important;}\n.ufaq-faq-display-style-Border_Block.ewd-ufaq-post-active, .ufaq-faq-display-style-Border_Block:hover, .ufaq-faq-display-style-Border_Block:hover h1, .ufaq-faq-display-style-Border_Block:hover h2, .ufaq-faq-display-style-Border_Block:hover h3, .ufaq-faq-display-style-Border_Block:hover h4, .ufaq-faq-display-style-Border_Block:hover h5, .ufaq-faq-display-style-Border_Block:hover h6 { background-color:#f0e6dc !important;color:#780091 !important;}\n.ufaq-faq-display-style-Border_Block .ufaq-faq-body { border-color:#f0e6dc !important;}\n.ufaq-faq-display-style-Border_Block .comment-reply-title, .ufaq-faq-display-style-Border_Block:hover .comment-reply-title { background-color: transparent !important;}\ndiv.ufaq-faq-category-title h4 h4 { color:#424242 !important;}\n.ufaq-faq-header-title a{ color:#424242 !important;margin:10px !important;}\ndiv.ufaq-faq-title h4 { color:#424242 !important;margin:10px !important;}\n.ewd-ufaq-post-margin-symbol { margin-top:2px !important;}\ndiv.ufaq-faq-post p { color:#424242 !important;margin:10px !important;}\ndiv.ufaq-faq-body, .ufaq-faq-display-style-Border_Block .ufaq-faq-body { color:#424242 !important;}\ndiv.ewd-ufaq-author-date { color:#424242 !important;}\ndiv.ufaq-faq-categories, div.ufaq-faq-tags { color:#424242 !important;}\n<\/style><script language='JavaScript' type='text\/javascript'>var faq_accordion = true;var faq_scroll = true;var reveal_effect = 'none';<\/script><div class='ewd-ufaq-faqs'><div class='ufaq-faq-div ufaq-faq-column-count-One ufaq-faq-responsive-columns-No ufaq-faq-display-style-Block' id='ufaq-post-jbQ-36014-0' data-postid='jbQ-36014-0'><div class='ufaq-faq-title ufaq-faq-toggle' id='ufaq-title-36014' data-postid='jbQ-36014-0'><a class='ewd-ufaq-post-margin'  href='https:\/\/www.zapptales.com\/en\/ufaq\/theres-no-progress-in-uploading-the-chat\/'><div class='ewd-ufaq-post-margin-symbol ' id='ewd-ufaq-post-margin-symbol-jbQ-36014-0'><span id='ewd-ufaq-post-symbol-jbQ-36014-0'>a<\/span><\/div><div class='ufaq-faq-title-text'><h4>There&#8217;s no progress in uploading the chat<\/h4><\/div><div class='ewd-ufaq-clear'><\/div><\/a><\/div><div class='ufaq-faq-body ufaq-body-36014 ewd-ufaq-hidden' id='ufaq-body-jbQ-36014-0'><div class='ewd-ufaq-post-margin ufaq-faq-post' id='ufaq-post-36014'><p>If the upload process does not seem to progress or has stopped\u00a0<strong>we recommend the following steps<\/strong>:<\/p>\n<ol>\n<li>Check if you have\u00a0<strong>the latest version of the app<\/strong>\u00a0installed. If not, please\u00a0<strong>update to the latest version<\/strong>\u00a0through the app store.<\/li>\n<li>Sometimes the iPhone has some difficulties in processing big amounts of data and is not able to upload the chat if there are too many other apps opened at the same time. Therefore, we recommend you to\u00a0<strong>close all other apps<\/strong>\u00a0(by double clicking on the home button and swiping up all the other apps)\u00a0<strong>and to try the upload again<\/strong>.<\/li>\n<li>Sometimes a\u00a0<strong>lack of free space<\/strong>\u00a0in the iPhone might cause the upload to stop. Please\u00a0<strong>check how much memory is left on your phone<\/strong>. In case it is under\u00a0<strong>2 GB<\/strong>\u00a0we recommend deleting some files in order to free some space. You can delete large videos from the galery or the temporary files from Safari.<\/li>\n<li>In case it\u2019s a very long chat with a lot of media, it might be too much for our app. Please export your chat\u00a0<strong>via iCloud.\u00a0<\/strong>How it works\u00a0<strong>is explained\u00a0<a href=\"https:\/\/www.zapptales.com\/en\/e-mail\">here<\/a><\/strong>. \ud83d\ude0a<\/li>\n<\/ol>\n<p><strong>If,<\/strong>\u00a0after doing these steps,<strong>\u00a0it still does not work<\/strong>\u00a0please contact our support team (<a href=\"mailto:support@zapptales.com\">support@zapptales.com<\/a>).<\/p>\n<\/div><\/div><\/div><div class='ufaq-faq-div ufaq-faq-column-count-One ufaq-faq-responsive-columns-No ufaq-faq-display-style-Block' id='ufaq-post-jbQ-36016-1' data-postid='jbQ-36016-1'><div class='ufaq-faq-title ufaq-faq-toggle' id='ufaq-title-36016' data-postid='jbQ-36016-1'><a class='ewd-ufaq-post-margin'  href='https:\/\/www.zapptales.com\/en\/ufaq\/the-app-crashed\/'><div class='ewd-ufaq-post-margin-symbol ' id='ewd-ufaq-post-margin-symbol-jbQ-36016-1'><span id='ewd-ufaq-post-symbol-jbQ-36016-1'>a<\/span><\/div><div class='ufaq-faq-title-text'><h4>The app crashed<\/h4><\/div><div class='ewd-ufaq-clear'><\/div><\/a><\/div><div class='ufaq-faq-body ufaq-body-36016 ewd-ufaq-hidden' id='ufaq-body-jbQ-36016-1'><div class='ewd-ufaq-post-margin ufaq-faq-post' id='ufaq-post-36016'><p>If the upload process does not seem to progress or has stopped\u00a0<strong>we recommend the following steps<\/strong>:<\/p>\n<ol>\n<li>Check if you have<strong>\u00a0the latest version of the app<\/strong>\u00a0installed. If not, please\u00a0<strong>update to the latest version<\/strong>\u00a0through the app store.<\/li>\n<li>Sometimes the iPhone has some difficulties in processing big amounts of data and is not able to upload the chat if there are too many other apps opened at the same time. Therefore, we recommend you\u00a0<strong>to close all other apps<\/strong>\u00a0(by double clicking on the home button and swiping up all the other apps)\u00a0<strong>and to try the upload again<\/strong>.<\/li>\n<li>Sometimes a\u00a0<strong>lack of free space<\/strong>\u00a0in the iPhone might cause the upload to stop. Please\u00a0<strong>check how much memory is left<\/strong>\u00a0on your phone. In case it is under\u00a0<strong>2GB<\/strong>\u00a0we recommend deleting some files in order to free some space. You can delete large videos from the galery or the temporary files from Safari.<\/li>\n<li>In case it\u2019s a very long chat with a lot of media, it might be too much for our app. Please export your chat\u00a0<strong>via iCloud.\u00a0<\/strong>How it works\u00a0<strong>is explained\u00a0<a href=\"https:\/\/www.zapptales.com\/e-mail\/\">here<\/a><\/strong>. \ud83d\ude0a<\/li>\n<\/ol>\n<p><strong>If,<\/strong>\u00a0after doing these steps,\u00a0<strong>it still does not work<\/strong>\u00a0please contact our support team (<a href=\"mailto:support@zapptales.com\">support@zapptales.com<\/a>).<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class='ewd-ufaq-bottom ewd-ufaq-page-type-Load_More' data-currentpage='0'><form><input type='hidden' name='include_category' value='iphone-chat-export-en' id='ufaq-include-category' \/><input type='hidden' name='exclude_category' value='' id='ufaq-exclude-category' \/><input type='hidden' name='orderby' value='meta_value_num' id='ufaq-orderby' \/><input type='hidden' name='order' value='ASC' id='ufaq-order' \/><input type='hidden' name='post_count' value='-1' id='ufaq-post-count' \/><input type='hidden' name='current_url' value='\/en\/wp-json\/wp\/v2\/pages\/5228\/' id='ufaq-current-url' \/><\/form><div class='ewd-ufaq-load-more ewd-ufaq-hidden'><h4>Load More<\/h4><\/div><\/div>\n<\/div><\/section>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='after_section_3'  class='main_color av_default_container_wrap container_wrap sidebar_right' style=' '  ><div class='container' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-5228'><div class='entry-content-wrapper clearfix'>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='android'  class='avia-section main_color avia-section-default avia-no-border-styling avia-bg-style-scroll   container_wrap sidebar_right' style=' '  ><div class='container' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-5228'><div class='entry-content-wrapper clearfix'>\n<div  style='padding-bottom:10px; ' class='av-special-heading av-special-heading-h3    '><h3 class='av-special-heading-tag '  itemprop=\"headline\"  ><i class=\"fa fa-android\"><\/i> Android App Export<\/h3><div class='special-heading-border'><div class='special-heading-inner-border' ><\/div><\/div><\/div>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><div class='ufaq-faq-list' id='ufaq-faq-list'><style>.ewd-ufaq-post-margin-symbol span {\nfont-family:'ewd-toggle-icon'!important;\n}<\/style><style>.ewd-ufaq-post-margin-symbol { color:#780091 !important;}\n.ewd-ufaq-post-margin-symbol span { }\n.ufaq-faq-display-style-Block.ewd-ufaq-post-active, .ufaq-faq-display-style-Block.ewd-ufaq-post-active a,.ufaq-faq-display-style-Block:hover, .ufaq-faq-display-style-Block:hover a, .ufaq-faq-display-style-Block:hover h4 { background-color:#f0e6dc !important;color:#780091 !important;}\n.ufaq-faq-display-style-Border_Block.ewd-ufaq-post-active, .ufaq-faq-display-style-Border_Block:hover, .ufaq-faq-display-style-Border_Block:hover h1, .ufaq-faq-display-style-Border_Block:hover h2, .ufaq-faq-display-style-Border_Block:hover h3, .ufaq-faq-display-style-Border_Block:hover h4, .ufaq-faq-display-style-Border_Block:hover h5, .ufaq-faq-display-style-Border_Block:hover h6 { background-color:#f0e6dc !important;color:#780091 !important;}\n.ufaq-faq-display-style-Border_Block .ufaq-faq-body { border-color:#f0e6dc !important;}\n.ufaq-faq-display-style-Border_Block .comment-reply-title, .ufaq-faq-display-style-Border_Block:hover .comment-reply-title { background-color: transparent !important;}\ndiv.ufaq-faq-category-title h4 h4 { color:#424242 !important;}\n.ufaq-faq-header-title a{ color:#424242 !important;margin:10px !important;}\ndiv.ufaq-faq-title h4 { color:#424242 !important;margin:10px !important;}\n.ewd-ufaq-post-margin-symbol { margin-top:2px !important;}\ndiv.ufaq-faq-post p { color:#424242 !important;margin:10px !important;}\ndiv.ufaq-faq-body, .ufaq-faq-display-style-Border_Block .ufaq-faq-body { color:#424242 !important;}\ndiv.ewd-ufaq-author-date { color:#424242 !important;}\ndiv.ufaq-faq-categories, div.ufaq-faq-tags { color:#424242 !important;}\n<\/style><script language='JavaScript' type='text\/javascript'>var faq_accordion = true;var faq_scroll = true;var reveal_effect = 'none';<\/script><div class='ewd-ufaq-faqs'><div class='ufaq-faq-div ufaq-faq-column-count-One ufaq-faq-responsive-columns-No ufaq-faq-display-style-Block' id='ufaq-post-EhB-36018-0' data-postid='EhB-36018-0'><div class='ufaq-faq-title ufaq-faq-toggle' id='ufaq-title-36018' data-postid='EhB-36018-0'><a class='ewd-ufaq-post-margin'  href='https:\/\/www.zapptales.com\/en\/ufaq\/the-app-crashed-and-there-is-no-progress\/'><div class='ewd-ufaq-post-margin-symbol ' id='ewd-ufaq-post-margin-symbol-EhB-36018-0'><span id='ewd-ufaq-post-symbol-EhB-36018-0'>a<\/span><\/div><div class='ufaq-faq-title-text'><h4>The app crashed and there is no progress<\/h4><\/div><div class='ewd-ufaq-clear'><\/div><\/a><\/div><div class='ufaq-faq-body ufaq-body-36018 ewd-ufaq-hidden' id='ufaq-body-EhB-36018-0'><div class='ewd-ufaq-post-margin ufaq-faq-post' id='ufaq-post-36018'><p>I have installed the Android app and am trying to upload my chat \u2013 but the upload shows no progress or the app crashes. What can I do?<\/p>\n<p>In this case, please check to following:<\/p>\n<ul>\n<li>Please make sure that you always use the most recent version of our app.<\/li>\n<li>It is important that you use a stable WiFi connection to upload your chat. If you do not have a stable connection right now, please try again once you have a stable connection.<\/li>\n<li>It might be that you have too many other apps open in the background. Please make sure to close all these apps completely and restart the chat upload. For most Android phones, you can close your apps this way:\n<ol>\n<li>Click on the square button at the bottom of your screen<\/li>\n<li>Select \u201cclose all\u201d<\/li>\n<\/ol>\n<\/li>\n<\/ul>\n<p>Should you have tried all this and the upload still doesn\u2019t work, please contact our customer support team:\u00a0<a href=\"mailto:support@zapptales.com\">support@zapptales.com<\/a>. We will find a solution for you \ud83d\ude0a<\/p>\n<\/div><\/div><\/div><div class='ufaq-faq-div ufaq-faq-column-count-One ufaq-faq-responsive-columns-No ufaq-faq-display-style-Block' id='ufaq-post-EhB-36022-1' data-postid='EhB-36022-1'><div class='ufaq-faq-title ufaq-faq-toggle' id='ufaq-title-36022' data-postid='EhB-36022-1'><a class='ewd-ufaq-post-margin'  href='https:\/\/www.zapptales.com\/en\/ufaq\/why-do-i-have-to-select-my-name\/'><div class='ewd-ufaq-post-margin-symbol ' id='ewd-ufaq-post-margin-symbol-EhB-36022-1'><span id='ewd-ufaq-post-symbol-EhB-36022-1'>a<\/span><\/div><div class='ufaq-faq-title-text'><h4>Why do I have to select my name?<\/h4><\/div><div class='ewd-ufaq-clear'><\/div><\/a><\/div><div class='ufaq-faq-body ufaq-body-36022 ewd-ufaq-hidden' id='ufaq-body-EhB-36022-1'><div class='ewd-ufaq-post-margin ufaq-faq-post' id='ufaq-post-36022'><p>There are\u00a02 folders for media files for each chat. There\u2019s one for\u00a0sent media\u00a0and one for\u00a0received media. Choosing your name helps our app to find the correct pictures, videos and voice messages.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class='ewd-ufaq-bottom ewd-ufaq-page-type-Load_More' data-currentpage='0'><form><input type='hidden' name='include_category' value='android-chat-export-en' id='ufaq-include-category' \/><input type='hidden' name='exclude_category' value='' id='ufaq-exclude-category' \/><input type='hidden' name='orderby' value='meta_value_num' id='ufaq-orderby' \/><input type='hidden' name='order' value='ASC' id='ufaq-order' \/><input type='hidden' name='post_count' value='-1' id='ufaq-post-count' \/><input type='hidden' name='current_url' value='\/en\/wp-json\/wp\/v2\/pages\/5228\/' id='ufaq-current-url' \/><\/form><div class='ewd-ufaq-load-more ewd-ufaq-hidden'><h4>Load More<\/h4><\/div><\/div>\n<\/div><\/section>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='after_section_4'  class='main_color av_default_container_wrap container_wrap sidebar_right' style=' '  ><div class='container' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-5228'><div class='entry-content-wrapper clearfix'>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='chat_upload'  class='avia-section main_color avia-section-default avia-no-border-styling avia-bg-style-scroll   container_wrap sidebar_right' style=' '  ><div class='container' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-5228'><div class='entry-content-wrapper clearfix'>\n<div  style='padding-bottom:10px; ' class='av-special-heading av-special-heading-h3    '><h3 class='av-special-heading-tag '  itemprop=\"headline\"  >General questions regarding chat upload<\/h3><div class='special-heading-border'><div class='special-heading-inner-border' ><\/div><\/div><\/div>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><div class='ufaq-faq-list' id='ufaq-faq-list'><style>.ewd-ufaq-post-margin-symbol span {\nfont-family:'ewd-toggle-icon'!important;\n}<\/style><style>.ewd-ufaq-post-margin-symbol { color:#780091 !important;}\n.ewd-ufaq-post-margin-symbol span { }\n.ufaq-faq-display-style-Block.ewd-ufaq-post-active, .ufaq-faq-display-style-Block.ewd-ufaq-post-active a,.ufaq-faq-display-style-Block:hover, .ufaq-faq-display-style-Block:hover a, .ufaq-faq-display-style-Block:hover h4 { background-color:#f0e6dc !important;color:#780091 !important;}\n.ufaq-faq-display-style-Border_Block.ewd-ufaq-post-active, .ufaq-faq-display-style-Border_Block:hover, .ufaq-faq-display-style-Border_Block:hover h1, .ufaq-faq-display-style-Border_Block:hover h2, .ufaq-faq-display-style-Border_Block:hover h3, .ufaq-faq-display-style-Border_Block:hover h4, .ufaq-faq-display-style-Border_Block:hover h5, .ufaq-faq-display-style-Border_Block:hover h6 { background-color:#f0e6dc !important;color:#780091 !important;}\n.ufaq-faq-display-style-Border_Block .ufaq-faq-body { border-color:#f0e6dc !important;}\n.ufaq-faq-display-style-Border_Block .comment-reply-title, .ufaq-faq-display-style-Border_Block:hover .comment-reply-title { background-color: transparent !important;}\ndiv.ufaq-faq-category-title h4 h4 { color:#424242 !important;}\n.ufaq-faq-header-title a{ color:#424242 !important;margin:10px !important;}\ndiv.ufaq-faq-title h4 { color:#424242 !important;margin:10px !important;}\n.ewd-ufaq-post-margin-symbol { margin-top:2px !important;}\ndiv.ufaq-faq-post p { color:#424242 !important;margin:10px !important;}\ndiv.ufaq-faq-body, .ufaq-faq-display-style-Border_Block .ufaq-faq-body { color:#424242 !important;}\ndiv.ewd-ufaq-author-date { color:#424242 !important;}\ndiv.ufaq-faq-categories, div.ufaq-faq-tags { color:#424242 !important;}\n<\/style><script language='JavaScript' type='text\/javascript'>var faq_accordion = true;var faq_scroll = true;var reveal_effect = 'none';<\/script><div class='ewd-ufaq-faqs'><\/div><\/div><div class='ewd-ufaq-bottom ewd-ufaq-page-type-Load_More' data-currentpage='0'><form><input type='hidden' name='include_category' value='questions-chat-upload-apps' id='ufaq-include-category' \/><input type='hidden' name='exclude_category' value='' id='ufaq-exclude-category' \/><input type='hidden' name='orderby' value='meta_value_num' id='ufaq-orderby' \/><input type='hidden' name='order' value='ASC' id='ufaq-order' \/><input type='hidden' name='post_count' value='-1' id='ufaq-post-count' \/><input type='hidden' name='current_url' value='\/en\/wp-json\/wp\/v2\/pages\/5228\/' id='ufaq-current-url' \/><\/form><div class='ewd-ufaq-load-more ewd-ufaq-hidden'><h4>Load More<\/h4><\/div><\/div>\n<\/div><\/section>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='after_section_5'  class='main_color av_default_container_wrap container_wrap sidebar_right' style=' '  ><div class='container' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-5228'><div class='entry-content-wrapper clearfix'>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='edition'  class='avia-section main_color avia-section-default avia-no-border-styling avia-bg-style-scroll   container_wrap sidebar_right' style=' '  ><div class='container' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-5228'><div class='entry-content-wrapper clearfix'>\n<div  style='padding-bottom:10px; ' class='av-special-heading av-special-heading-h3    '><h3 class='av-special-heading-tag '  itemprop=\"headline\"  >Questions regarding chat edition and missing content<\/h3><div class='special-heading-border'><div class='special-heading-inner-border' ><\/div><\/div><\/div>\n<div  style='padding-bottom:10px; ' class='av-special-heading av-special-heading-h3    '><h3 class='av-special-heading-tag '  itemprop=\"headline\"  >Solutions for missing content<\/h3><div class='special-heading-border'><div class='special-heading-inner-border' ><\/div><\/div><\/div>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><div class='ufaq-faq-list' id='ufaq-faq-list'><style>.ewd-ufaq-post-margin-symbol span {\nfont-family:'ewd-toggle-icon'!important;\n}<\/style><style>.ewd-ufaq-post-margin-symbol { color:#780091 !important;}\n.ewd-ufaq-post-margin-symbol span { }\n.ufaq-faq-display-style-Block.ewd-ufaq-post-active, .ufaq-faq-display-style-Block.ewd-ufaq-post-active a,.ufaq-faq-display-style-Block:hover, .ufaq-faq-display-style-Block:hover a, .ufaq-faq-display-style-Block:hover h4 { background-color:#f0e6dc !important;color:#780091 !important;}\n.ufaq-faq-display-style-Border_Block.ewd-ufaq-post-active, .ufaq-faq-display-style-Border_Block:hover, .ufaq-faq-display-style-Border_Block:hover h1, .ufaq-faq-display-style-Border_Block:hover h2, .ufaq-faq-display-style-Border_Block:hover h3, .ufaq-faq-display-style-Border_Block:hover h4, .ufaq-faq-display-style-Border_Block:hover h5, .ufaq-faq-display-style-Border_Block:hover h6 { background-color:#f0e6dc !important;color:#780091 !important;}\n.ufaq-faq-display-style-Border_Block .ufaq-faq-body { border-color:#f0e6dc !important;}\n.ufaq-faq-display-style-Border_Block .comment-reply-title, .ufaq-faq-display-style-Border_Block:hover .comment-reply-title { background-color: transparent !important;}\ndiv.ufaq-faq-category-title h4 h4 { color:#424242 !important;}\n.ufaq-faq-header-title a{ color:#424242 !important;margin:10px !important;}\ndiv.ufaq-faq-title h4 { color:#424242 !important;margin:10px !important;}\n.ewd-ufaq-post-margin-symbol { margin-top:2px !important;}\ndiv.ufaq-faq-post p { color:#424242 !important;margin:10px !important;}\ndiv.ufaq-faq-body, .ufaq-faq-display-style-Border_Block .ufaq-faq-body { color:#424242 !important;}\ndiv.ewd-ufaq-author-date { color:#424242 !important;}\ndiv.ufaq-faq-categories, div.ufaq-faq-tags { color:#424242 !important;}\n<\/style><script language='JavaScript' type='text\/javascript'>var faq_accordion = true;var faq_scroll = true;var reveal_effect = 'none';<\/script><div class='ewd-ufaq-faqs'><div class='ufaq-faq-div ufaq-faq-column-count-One ufaq-faq-responsive-columns-No ufaq-faq-display-style-Block' id='ufaq-post-WoP-36041-0' data-postid='WoP-36041-0'><div class='ufaq-faq-title ufaq-faq-toggle' id='ufaq-title-36041' data-postid='WoP-36041-0'><a class='ewd-ufaq-post-margin'  href='https:\/\/www.zapptales.com\/en\/ufaq\/the-app-iphone-couldnt-upload-any-all-pictures-videos-and-voice-messages\/'><div class='ewd-ufaq-post-margin-symbol ' id='ewd-ufaq-post-margin-symbol-WoP-36041-0'><span id='ewd-ufaq-post-symbol-WoP-36041-0'>a<\/span><\/div><div class='ufaq-faq-title-text'><h4>The app (iPhone) couldn&#8217;t upload any \/ all pictures, videos and voice messages<\/h4><\/div><div class='ewd-ufaq-clear'><\/div><\/a><\/div><div class='ufaq-faq-body ufaq-body-36041 ewd-ufaq-hidden' id='ufaq-body-WoP-36041-0'><div class='ewd-ufaq-post-margin ufaq-faq-post' id='ufaq-post-36041'><p>This can have\u00a0<strong>different reasons<\/strong>:<\/p>\n<ul>\n<li>The\u00a0<strong>uploading process hasn\u2019t worked out<\/strong>. This can have different reasons:\n<ol>\n<li>You have\u00a0<strong>left the app<\/strong>\u00a0during the upload and the chat upload has crashed\n<ul>\n<li>It is very important to not leave the app during the whole uploading process. In case you have left the app, you\u2019d have to upload the chat again in order to have everything on the editing page.<\/li>\n<\/ul>\n<\/li>\n<li>You\u00a0<strong>don\u2019t have a stable Wifi Connection<\/strong>\u00a0or\u00a0<strong>no Wifi<\/strong>\u00a0connection at all and with this, the chat upload has crashed\n<ul>\n<li>Please connect your phone with a stable Wifi connection and reupload the chat<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<\/li>\n<\/ul>\n<p>Please make sure that you have a stable WLAN connection during the chat upload and do not close or leave the zapptales app. If your chat is still not uploaded correctly, please contact our support team: <a href=\"mailto:support@zapptales.com\">support@zapptales.com<\/a><\/p>\n<\/div><\/div><\/div><div class='ufaq-faq-div ufaq-faq-column-count-One ufaq-faq-responsive-columns-No ufaq-faq-display-style-Block' id='ufaq-post-WoP-36046-1' data-postid='WoP-36046-1'><div class='ufaq-faq-title ufaq-faq-toggle' id='ufaq-title-36046' data-postid='WoP-36046-1'><a class='ewd-ufaq-post-margin'  href='https:\/\/www.zapptales.com\/en\/ufaq\/the-subtitles-under-the-pictures-are-missing-what-can-i-do\/'><div class='ewd-ufaq-post-margin-symbol ' id='ewd-ufaq-post-margin-symbol-WoP-36046-1'><span id='ewd-ufaq-post-symbol-WoP-36046-1'>a<\/span><\/div><div class='ufaq-faq-title-text'><h4>The subtitles under the pictures are missing. What can I do?<\/h4><\/div><div class='ewd-ufaq-clear'><\/div><\/a><\/div><div class='ufaq-faq-body ufaq-body-36046 ewd-ufaq-hidden' id='ufaq-body-WoP-36046-1'><div class='ewd-ufaq-post-margin ufaq-faq-post' id='ufaq-post-36046'><p>Unfortunately, WhatsApp doesn\u2019t export the subtitles underneath the pictures on iPhones. The good news: You can add them manually \ud83d\ude0a Just activate the \u201cEdit mode\u201d and click on the pen symbol underneath the pictures.<\/p>\n<p>Helpful hint: If you are using your PC to edit your book, you can also open WebWhatsApp in a separate tab to copy and paste the subtitles from your chat into your book \ud83d\ude0a<\/p>\n<\/div><\/div><\/div><div class='ufaq-faq-div ufaq-faq-column-count-One ufaq-faq-responsive-columns-No ufaq-faq-display-style-Block' id='ufaq-post-WoP-36353-2' data-postid='WoP-36353-2'><div class='ufaq-faq-title ufaq-faq-toggle' id='ufaq-title-36353' data-postid='WoP-36353-2'><a class='ewd-ufaq-post-margin'  href='https:\/\/www.zapptales.com\/en\/ufaq\/i-have-used-the-android-app-and-exported-my-chat-without-media-but-there-is-still-a-part-of-my-chat-missing-what-can-i-do\/'><div class='ewd-ufaq-post-margin-symbol ' id='ewd-ufaq-post-margin-symbol-WoP-36353-2'><span id='ewd-ufaq-post-symbol-WoP-36353-2'>a<\/span><\/div><div class='ufaq-faq-title-text'><h4>I have used the Android app and exported my chat without media \u2013 but there is still a part of my chat missing! What can I do?<\/h4><\/div><div class='ewd-ufaq-clear'><\/div><\/a><\/div><div class='ufaq-faq-body ufaq-body-36353 ewd-ufaq-hidden' id='ufaq-body-WoP-36353-2'><div class='ewd-ufaq-post-margin ufaq-faq-post' id='ufaq-post-36353'><p>If you&#8217;ve already sent the chat without media and it&#8217;s still incomplete, you&#8217;ve probably reached the limit for the WhatsApp chat export with Android. Unfortunately, Android limits the export to the last 40 thousand messages. This is a limit we cannot influence. However, there are different options to work around it:<\/p>\n<p>\u00a0<\/p>\n<p><strong>Option 1:<br \/>\n<\/strong>In case your chat partner has an iPhone you could try to export the chat with it. With an iPhone, it&#8217;s no problem to upload the whole chat.<\/p>\n<p><strong><br \/>\nOption 2:<br \/>\n<\/strong>Have you exported the chat to yourself via e-mail earlier? It would then be possible to merge the two parts.<\/p>\n<p><strong>Option 3:<br \/>\n<\/strong>You could copy the messages from web.whatsapp.com and upload them to zapptales. This is how it works:<\/p>\n<p><a href=\"https:\/\/www.zapptales.com\/copy-messages-and-upload-them-to-zapptales\/\">https:\/\/www.zapptales.com\/copy-messages-and-upload-them-to-zapptales\/<\/a><\/p>\n<\/div><\/div><\/div><div class='ufaq-faq-div ufaq-faq-column-count-One ufaq-faq-responsive-columns-No ufaq-faq-display-style-Block' id='ufaq-post-WoP-57396-3' data-postid='WoP-57396-3'><div class='ufaq-faq-title ufaq-faq-toggle' id='ufaq-title-57396' data-postid='WoP-57396-3'><a class='ewd-ufaq-post-margin'  href='https:\/\/www.zapptales.com\/en\/ufaq\/the-app-android-didnt-upload-any-all-pictures-videos-and-voice-messages\/'><div class='ewd-ufaq-post-margin-symbol ' id='ewd-ufaq-post-margin-symbol-WoP-57396-3'><span id='ewd-ufaq-post-symbol-WoP-57396-3'>a<\/span><\/div><div class='ufaq-faq-title-text'><h4>The app (Android) didn&#8217;t upload any \/ all pictures, videos and voice messages<\/h4><\/div><div class='ewd-ufaq-clear'><\/div><\/a><\/div><div class='ufaq-faq-body ufaq-body-57396 ewd-ufaq-hidden' id='ufaq-body-WoP-57396-3'><div class='ewd-ufaq-post-margin ufaq-faq-post' id='ufaq-post-57396'><p>Sometimes WhatsApp may not upload all the media files from your chat. This can be due to the following reasons:<\/p>\n<ul>\n<li>You have an Android phone and a very long chat? Unfortunately, Android limits the amount of data that can be exported to 15Mb (chat with media) or 40,000 messages (chat without media); this is a limitation of Android that we have no control over.<\/li>\n<li>You cancelled the chat upload in the middle of the process (in this case we recommend you to re-upload the chat).<\/li>\n<li>You don&#8217;t have all the media files saved on your phone anymore (because you might have deleted them at some point)<\/li>\n<\/ul>\n<p>To complete your chat, there are the following solutions:<\/p>\n<ul>\n<li>Edit your zapptales book on your phone and use the &#8220;Add Media&#8221; option to add the missing media from your phone gallery to your book.<\/li>\n<li>Upload individual media files manually via WebWhatsApp on your computer. Please note that this only works for media files from the last three months (due to a limitation of WhatsApp). You can find out exactly how this works <a href=\"https:\/\/youtu.be\/kUD2ilBQbZ0\">here<\/a>.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><div class='ewd-ufaq-bottom ewd-ufaq-page-type-Load_More' data-currentpage='0'><form><input type='hidden' name='include_category' value='solutions-missing-content' id='ufaq-include-category' \/><input type='hidden' name='exclude_category' value='' id='ufaq-exclude-category' \/><input type='hidden' name='orderby' value='meta_value_num' id='ufaq-orderby' \/><input type='hidden' name='order' value='ASC' id='ufaq-order' \/><input type='hidden' name='post_count' value='-1' id='ufaq-post-count' \/><input type='hidden' name='current_url' value='\/en\/wp-json\/wp\/v2\/pages\/5228\/' id='ufaq-current-url' \/><\/form><div class='ewd-ufaq-load-more ewd-ufaq-hidden'><h4>Load More<\/h4><\/div><\/div>\n<\/div><\/section>\n<div  style='height:25px' class='hr hr-invisible  '><span class='hr-inner ' ><span class='hr-inner-style'><\/span><\/span><\/div>\n<div  style='padding-bottom:10px; ' class='av-special-heading av-special-heading-h3    '><h3 class='av-special-heading-tag '  itemprop=\"headline\"  >General questions regarding chat edition<\/h3><div class='special-heading-border'><div class='special-heading-inner-border' ><\/div><\/div><\/div>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><div class='ufaq-faq-list' id='ufaq-faq-list'><style>.ewd-ufaq-post-margin-symbol span {\nfont-family:'ewd-toggle-icon'!important;\n}<\/style><style>.ewd-ufaq-post-margin-symbol { color:#780091 !important;}\n.ewd-ufaq-post-margin-symbol span { }\n.ufaq-faq-display-style-Block.ewd-ufaq-post-active, .ufaq-faq-display-style-Block.ewd-ufaq-post-active a,.ufaq-faq-display-style-Block:hover, .ufaq-faq-display-style-Block:hover a, .ufaq-faq-display-style-Block:hover h4 { background-color:#f0e6dc !important;color:#780091 !important;}\n.ufaq-faq-display-style-Border_Block.ewd-ufaq-post-active, .ufaq-faq-display-style-Border_Block:hover, .ufaq-faq-display-style-Border_Block:hover h1, .ufaq-faq-display-style-Border_Block:hover h2, .ufaq-faq-display-style-Border_Block:hover h3, .ufaq-faq-display-style-Border_Block:hover h4, .ufaq-faq-display-style-Border_Block:hover h5, .ufaq-faq-display-style-Border_Block:hover h6 { background-color:#f0e6dc !important;color:#780091 !important;}\n.ufaq-faq-display-style-Border_Block .ufaq-faq-body { border-color:#f0e6dc !important;}\n.ufaq-faq-display-style-Border_Block .comment-reply-title, .ufaq-faq-display-style-Border_Block:hover .comment-reply-title { background-color: transparent !important;}\ndiv.ufaq-faq-category-title h4 h4 { color:#424242 !important;}\n.ufaq-faq-header-title a{ color:#424242 !important;margin:10px !important;}\ndiv.ufaq-faq-title h4 { color:#424242 !important;margin:10px !important;}\n.ewd-ufaq-post-margin-symbol { margin-top:2px !important;}\ndiv.ufaq-faq-post p { color:#424242 !important;margin:10px !important;}\ndiv.ufaq-faq-body, .ufaq-faq-display-style-Border_Block .ufaq-faq-body { color:#424242 !important;}\ndiv.ewd-ufaq-author-date { color:#424242 !important;}\ndiv.ufaq-faq-categories, div.ufaq-faq-tags { color:#424242 !important;}\n<\/style><script language='JavaScript' type='text\/javascript'>var faq_accordion = true;var faq_scroll = true;var reveal_effect = 'none';<\/script><div class='ewd-ufaq-faqs'><div class='ufaq-faq-div ufaq-faq-column-count-One ufaq-faq-responsive-columns-No ufaq-faq-display-style-Block' id='ufaq-post-add-36048-0' data-postid='add-36048-0'><div class='ufaq-faq-title ufaq-faq-toggle' id='ufaq-title-36048' data-postid='add-36048-0'><a class='ewd-ufaq-post-margin'  href='https:\/\/www.zapptales.com\/en\/ufaq\/how-much-time-do-i-have-to-turn-my-whatsapp-or-facebook-messenger-chat-into-a-book\/'><div class='ewd-ufaq-post-margin-symbol ' id='ewd-ufaq-post-margin-symbol-add-36048-0'><span id='ewd-ufaq-post-symbol-add-36048-0'>a<\/span><\/div><div class='ufaq-faq-title-text'><h4>How much time do I have to turn my WhatsApp, Facebook Messenger, Instagram, iMessage, Threema or Telegram chat into a book?<\/h4><\/div><div class='ewd-ufaq-clear'><\/div><\/a><\/div><div class='ufaq-faq-body ufaq-body-36048 ewd-ufaq-hidden' id='ufaq-body-add-36048-0'><div class='ewd-ufaq-post-margin ufaq-faq-post' id='ufaq-post-36048'><p>Once you have exported your WhatsApp, Facebook Messenger, Instagram, iMessage, Threema or Telegram chat to zapptales, our software stores it for <strong>4 weeks<\/strong>. Every time you return to the chat edition page, this time period starts anew: That means that your most recent status is always saved for another 4 weeks (for a maximum of 6 months). After these 4 weeks, your chat is automatically deleted in order to protect your data.<\/p>\n<p>You want to print your chat but need more time to design your book? Or you want to save your chat on zapptales for a long time? No problem! Just let us know (<a href=\"mailto:support@zapptales.com\">support@zapptales.com<\/a>) and for 9.90 \u20ac you can store your chat up to 10 years in the zapptales cloud.<\/p>\n<\/div><\/div><\/div><div class='ufaq-faq-div ufaq-faq-column-count-One ufaq-faq-responsive-columns-No ufaq-faq-display-style-Block' id='ufaq-post-add-36050-1' data-postid='add-36050-1'><div class='ufaq-faq-title ufaq-faq-toggle' id='ufaq-title-36050' data-postid='add-36050-1'><a class='ewd-ufaq-post-margin'  href='https:\/\/www.zapptales.com\/en\/ufaq\/i-need-a-break-how-do-i-save-the-changes-i-have-made-so-far\/'><div class='ewd-ufaq-post-margin-symbol ' id='ewd-ufaq-post-margin-symbol-add-36050-1'><span id='ewd-ufaq-post-symbol-add-36050-1'>a<\/span><\/div><div class='ufaq-faq-title-text'><h4>I need a break! How do I save the changes I have made so far?<\/h4><\/div><div class='ewd-ufaq-clear'><\/div><\/a><\/div><div class='ufaq-faq-body ufaq-body-36050 ewd-ufaq-hidden' id='ufaq-body-add-36050-1'><div class='ewd-ufaq-post-margin ufaq-faq-post' id='ufaq-post-36050'><p>All your settings are saved\u00a0<strong>automatically<\/strong>. So, if you have to interrupt the editing process or if you simply need a small break, you can just close your browser. To return to your personal chat edition page, just click on the link we have sent you in the email \u2018We have received your chat\u2019. That way, you can continue creating your book at any time and print your most treasured WhatsApp, Facebook Messenger, Instagram, iMessage, Threema or Telegram conversations.<\/p>\n<\/div><\/div><\/div><div class='ufaq-faq-div ufaq-faq-column-count-One ufaq-faq-responsive-columns-No ufaq-faq-display-style-Block' id='ufaq-post-add-36052-2' data-postid='add-36052-2'><div class='ufaq-faq-title ufaq-faq-toggle' id='ufaq-title-36052' data-postid='add-36052-2'><a class='ewd-ufaq-post-margin'  href='https:\/\/www.zapptales.com\/en\/ufaq\/can-i-upload-additional-pictures-voice-messages-and-videos\/'><div class='ewd-ufaq-post-margin-symbol ' id='ewd-ufaq-post-margin-symbol-add-36052-2'><span id='ewd-ufaq-post-symbol-add-36052-2'>a<\/span><\/div><div class='ufaq-faq-title-text'><h4>Can I upload additional pictures, voice messages and videos?<\/h4><\/div><div class='ewd-ufaq-clear'><\/div><\/a><\/div><div class='ufaq-faq-body ufaq-body-36052 ewd-ufaq-hidden' id='ufaq-body-add-36052-2'><div class='ewd-ufaq-post-margin ufaq-faq-post' id='ufaq-post-36052'><p>You can add your favourite picture as well as up to four pictures in a collage to the cover of your book.<\/p>\n<p>In addition, you can upload pictures, videos, voice messages and notes anywhere you want. How cool is that! \ud83d\ude0a<\/p>\n<ul>\n<li><strong>Desktop<\/strong>: Activate \u201d Add media\u201d located in the right upper part of the chat edition page and click on one of the plus signs<\/li>\n<li><strong>Mobile<\/strong>: Click on the plus symbol and then on one of the plus signs<\/li>\n<\/ul>\n<p>That way, you can not only print WhatsApp, Facebook Messenger, Instagram, iMessage, Threema or Telegram messages but also any other chat content you want to create yourself!<\/p>\n<\/div><\/div><\/div><div class='ufaq-faq-div ufaq-faq-column-count-One ufaq-faq-responsive-columns-No ufaq-faq-display-style-Block' id='ufaq-post-add-36058-3' data-postid='add-36058-3'><div class='ufaq-faq-title ufaq-faq-toggle' id='ufaq-title-36058' data-postid='add-36058-3'><a class='ewd-ufaq-post-margin'  href='https:\/\/www.zapptales.com\/en\/ufaq\/can-i-detele-individual-pictures-videos-and-voice-messages\/'><div class='ewd-ufaq-post-margin-symbol ' id='ewd-ufaq-post-margin-symbol-add-36058-3'><span id='ewd-ufaq-post-symbol-add-36058-3'>a<\/span><\/div><div class='ufaq-faq-title-text'><h4>Can I detele individual pictures, videos and voice messages?<\/h4><\/div><div class='ewd-ufaq-clear'><\/div><\/a><\/div><div class='ufaq-faq-body ufaq-body-36058 ewd-ufaq-hidden' id='ufaq-body-add-36058-3'><div class='ewd-ufaq-post-margin ufaq-faq-post' id='ufaq-post-36058'><p>Yes, that\u2019s really easy.<\/p>\n<ul>\n<li><strong>Desktop:<\/strong>\u00a0To delete a picture, video or voice message, just activate \u201cEdit\u201d and click on the x symbol in the upper right corner of the picture. If you do so, the picture, video or voice message disappears and a placeholder appears instead when activating \u201cadd media\u201d.<\/li>\n<li><strong>Mobile:<\/strong>\u00a0To delete a picture, video or voice message, just activate the pencil symbol and click on the x symbol in the upper right corner of the picture. If you do so, the picture, video or voice message disappears and a placeholder appears instead.<\/li>\n<\/ul>\n<p><strong>By the way:<\/strong> If you don\u2019t want any videos or voice messages in your book, you can simply deactivate them on the editing page. \ud83d\ude0a<\/p>\n<\/div><\/div><\/div><div class='ufaq-faq-div ufaq-faq-column-count-One ufaq-faq-responsive-columns-No ufaq-faq-display-style-Block' id='ufaq-post-add-36060-4' data-postid='add-36060-4'><div class='ufaq-faq-title ufaq-faq-toggle' id='ufaq-title-36060' data-postid='add-36060-4'><a class='ewd-ufaq-post-margin'  href='https:\/\/www.zapptales.com\/en\/ufaq\/can-i-delete-individual-messages-or-days\/'><div class='ewd-ufaq-post-margin-symbol ' id='ewd-ufaq-post-margin-symbol-add-36060-4'><span id='ewd-ufaq-post-symbol-add-36060-4'>a<\/span><\/div><div class='ufaq-faq-title-text'><h4>Can I delete individual messages or days?<\/h4><\/div><div class='ewd-ufaq-clear'><\/div><\/a><\/div><div class='ufaq-faq-body ufaq-body-36060 ewd-ufaq-hidden' id='ufaq-body-add-36060-4'><div class='ewd-ufaq-post-margin ufaq-faq-post' id='ufaq-post-36060'><p>Yes, of course! zapptales lets you print your entire chat or specific parts of your chat \u2013 just as you like.<\/p>\n<ul>\n<li><strong>Desktop<\/strong>: Just activate the \u201cEdit mode\u201d and click on the eye symbol within the message that you do not want to show in your book. This hides the respective message. If you want to hide an entire day just click on the date shown in the small blue box in the chat. As long as you are in the \u201cEdit mode\u201d hidden messages are greyed out, but still visible (so you can find them later, should you change your mind). Once you deactivate the \u201cEdit mode\u201d you can see your chat the way it will later be printed in your book \u2013 without the hidden messages.<\/li>\n<li><strong>Mobile<\/strong>: Just click the pen symbol in the top right hand corner and then on the eye symbol within the message you do not want to show in your book. This hides the respective message. If you want to hide an entire day just click on the date shown in the small blue box in the chat. As long as you are in the \u201cEdit mode\u201d hidden messages are greyed out, but still visible (so you can find them later, should you change your mind). Once you deactivate the \u201cEdit mode\u201d you can see your chat the way it will later be printed in your book \u2013 without the hidden messages.<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class='ufaq-faq-div ufaq-faq-column-count-One ufaq-faq-responsive-columns-No ufaq-faq-display-style-Block' id='ufaq-post-add-36062-5' data-postid='add-36062-5'><div class='ufaq-faq-title ufaq-faq-toggle' id='ufaq-title-36062' data-postid='add-36062-5'><a class='ewd-ufaq-post-margin'  href='https:\/\/www.zapptales.com\/en\/ufaq\/can-i-add-further-messages-during-the-editing-process\/'><div class='ewd-ufaq-post-margin-symbol ' id='ewd-ufaq-post-margin-symbol-add-36062-5'><span id='ewd-ufaq-post-symbol-add-36062-5'>a<\/span><\/div><div class='ufaq-faq-title-text'><h4>Can I add further messages during the editing process?<\/h4><\/div><div class='ewd-ufaq-clear'><\/div><\/a><\/div><div class='ufaq-faq-body ufaq-body-36062 ewd-ufaq-hidden' id='ufaq-body-add-36062-5'><div class='ewd-ufaq-post-margin ufaq-faq-post' id='ufaq-post-36062'><p>Yes, that\u2019s possible. Just upload the chat again and\u00a0<strong>inform our support team via\u00a0<a href=\"mailto:support@zapptales.com\">support@zapptales.com<\/a>\u00a0<\/strong>that you\u2019d like to add the new messages to your book. The team will then start the process directly via our software. \ud83d\ude0a<\/p>\n<\/div><\/div><\/div><div class='ufaq-faq-div ufaq-faq-column-count-One ufaq-faq-responsive-columns-No ufaq-faq-display-style-Block' id='ufaq-post-add-36064-6' data-postid='add-36064-6'><div class='ufaq-faq-title ufaq-faq-toggle' id='ufaq-title-36064' data-postid='add-36064-6'><a class='ewd-ufaq-post-margin'  href='https:\/\/www.zapptales.com\/en\/ufaq\/can-i-change-the-chat-background\/'><div class='ewd-ufaq-post-margin-symbol ' id='ewd-ufaq-post-margin-symbol-add-36064-6'><span id='ewd-ufaq-post-symbol-add-36064-6'>a<\/span><\/div><div class='ufaq-faq-title-text'><h4>Can I change the chat background?<\/h4><\/div><div class='ewd-ufaq-clear'><\/div><\/a><\/div><div class='ufaq-faq-body ufaq-body-36064 ewd-ufaq-hidden' id='ufaq-body-add-36064-6'><div class='ewd-ufaq-post-margin ufaq-faq-post' id='ufaq-post-36064'><p>Of course \ud83d\ude0a<\/p>\n<ul>\n<li><strong>Desktop<\/strong>: To change the chat background just go to \u201cChat\u201d, click on \u201cBackground\u201d and select one of the many backgrounds available;<\/li>\n<li><strong>Mobile<\/strong>: To change the chat background just go to \u201cChat\u201d, click on the wheel symbol and select one of the many backgrounds available;<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class='ufaq-faq-div ufaq-faq-column-count-One ufaq-faq-responsive-columns-No ufaq-faq-display-style-Block' id='ufaq-post-add-36066-7' data-postid='add-36066-7'><div class='ufaq-faq-title ufaq-faq-toggle' id='ufaq-title-36066' data-postid='add-36066-7'><a class='ewd-ufaq-post-margin'  href='https:\/\/www.zapptales.com\/en\/ufaq\/how-can-i-change-the-language-of-the-chat-edition-page\/'><div class='ewd-ufaq-post-margin-symbol ' id='ewd-ufaq-post-margin-symbol-add-36066-7'><span id='ewd-ufaq-post-symbol-add-36066-7'>a<\/span><\/div><div class='ufaq-faq-title-text'><h4>How can I change the language of the chat edition page?<\/h4><\/div><div class='ewd-ufaq-clear'><\/div><\/a><\/div><div class='ufaq-faq-body ufaq-body-36066 ewd-ufaq-hidden' id='ufaq-body-add-36066-7'><div class='ewd-ufaq-post-margin ufaq-faq-post' id='ufaq-post-36066'><p>Our chat edition page is available in English, Spanish, German, Italian and Dutch. If you want to change the language to any one of these, please follow these steps:<\/p>\n<ul>\n<li>Click in the address bar of your browser while you are on the chat edition page;<\/li>\n<li>You will see a country code (such as .de, for example) after the address of the website (<a href=\"https:\/\/app.zapptales.com\/\">https:\/\/app.zapptales.com<\/a>);<\/li>\n<li>To change the language, just replace this country code by \u201cen\u201d, \u201ces\u201d, \u201cnl\u201d or \u201cit\u201d and hit enter;<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class='ufaq-faq-div ufaq-faq-column-count-One ufaq-faq-responsive-columns-No ufaq-faq-display-style-Block' id='ufaq-post-add-36068-8' data-postid='add-36068-8'><div class='ufaq-faq-title ufaq-faq-toggle' id='ufaq-title-36068' data-postid='add-36068-8'><a class='ewd-ufaq-post-margin'  href='https:\/\/www.zapptales.com\/en\/ufaq\/how-are-very-long-chats-divided-into-volumes\/'><div class='ewd-ufaq-post-margin-symbol ' id='ewd-ufaq-post-margin-symbol-add-36068-8'><span id='ewd-ufaq-post-symbol-add-36068-8'>a<\/span><\/div><div class='ufaq-faq-title-text'><h4>How are very long chats divided into volumes?<\/h4><\/div><div class='ewd-ufaq-clear'><\/div><\/a><\/div><div class='ufaq-faq-body ufaq-body-36068 ewd-ufaq-hidden' id='ufaq-body-add-36068-8'><div class='ewd-ufaq-post-margin ufaq-faq-post' id='ufaq-post-36068'><p>If your chat has more then 500 pages, it is automatically divided into volumes after you order your book. And this is how it\u2019s done:<\/p>\n<ul>\n<li>The\u00a0<strong>pages are spread evenly across the volumes<\/strong>, so that no volume is thicker than the other one! For example, if your chat has 1500 pages, it will automatically be divided into 3 volumes with 500 pages each.<\/li>\n<li>The\u00a0<strong>dedication<\/strong>\u00a0on the first page will be printed on the first page of the first volume. The dedication on the last page will be printed on the last page of the last volume.<\/li>\n<li>The\u00a0<strong>price<\/strong>\u00a0is always calculated according to the total number of pages, no matter whether your chat is divided into volumes or not.<\/li>\n<\/ul>\n<p>And what will the covers look like? Each cover has the number of the volume printed below the cover picture. Just like in this example:<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-6397 lazyloaded\" src=\"https:\/\/www.zapptales.com\/wp-content\/uploads\/2016\/02\/zapptales-WhatsApp-book-volumes-1.png\" sizes=\"(max-width: 1019px) 100vw, 1019px\" srcset=\"https:\/\/www.zapptales.com\/wp-content\/uploads\/2016\/02\/zapptales-WhatsApp-book-volumes-1.png 1019w, https:\/\/www.zapptales.com\/wp-content\/uploads\/2016\/02\/zapptales-WhatsApp-book-volumes-1-300x131.png 300w, https:\/\/www.zapptales.com\/wp-content\/uploads\/2016\/02\/zapptales-WhatsApp-book-volumes-1-768x335.png 768w, https:\/\/www.zapptales.com\/wp-content\/uploads\/2016\/02\/zapptales-WhatsApp-book-volumes-1-705x308.png 705w, https:\/\/www.zapptales.com\/wp-content\/uploads\/2016\/02\/zapptales-WhatsApp-book-volumes-1-450x197.png 450w\" alt=\"zapptales how WhatsApp book volumes\" width=\"1019\" height=\"445\" data-lazy-src=\"\/wp-content\/uploads\/2016\/02\/zapptales-WhatsApp-book-volumes-1.png\" data-lazy-srcset=\"https:\/\/www.zapptales.com\/wp-content\/uploads\/2016\/02\/zapptales-WhatsApp-book-volumes-1.png 1019w, https:\/\/www.zapptales.com\/wp-content\/uploads\/2016\/02\/zapptales-WhatsApp-book-volumes-1-300x131.png 300w, https:\/\/www.zapptales.com\/wp-content\/uploads\/2016\/02\/zapptales-WhatsApp-book-volumes-1-768x335.png 768w, https:\/\/www.zapptales.com\/wp-content\/uploads\/2016\/02\/zapptales-WhatsApp-book-volumes-1-705x308.png 705w, https:\/\/www.zapptales.com\/wp-content\/uploads\/2016\/02\/zapptales-WhatsApp-book-volumes-1-450x197.png 450w\" data-lazy-sizes=\"(max-width: 1019px) 100vw, 1019px\" data-pagespeed-url-hash=\"1743886238\" data-was-processed=\"true\" \/><\/p>\n<\/div><\/div><\/div><div class='ufaq-faq-div ufaq-faq-column-count-One ufaq-faq-responsive-columns-No ufaq-faq-display-style-Block' id='ufaq-post-add-36070-9' data-postid='add-36070-9'><div class='ufaq-faq-title ufaq-faq-toggle' id='ufaq-title-36070' data-postid='add-36070-9'><a class='ewd-ufaq-post-margin'  href='https:\/\/www.zapptales.com\/en\/ufaq\/can-i-manually-create-volumes\/'><div class='ewd-ufaq-post-margin-symbol ' id='ewd-ufaq-post-margin-symbol-add-36070-9'><span id='ewd-ufaq-post-symbol-add-36070-9'>a<\/span><\/div><div class='ufaq-faq-title-text'><h4>Can I manually create volumes?<\/h4><\/div><div class='ewd-ufaq-clear'><\/div><\/a><\/div><div class='ufaq-faq-body ufaq-body-36070 ewd-ufaq-hidden' id='ufaq-body-add-36070-9'><div class='ewd-ufaq-post-margin ufaq-faq-post' id='ufaq-post-36070'><p>Our software automatically divides your book into volumes if it has more than 500 pages. How exactly this works is explained in the <a href=\"https:\/\/www.zapptales.com\/faq\/#toggle-id-45\">last question<\/a>.<\/p>\n<p>However, you might want to choose\u00a0on which days your books are divided, maybe you want to create different covers and dedications for your volumes. Currently, there\u2019s\u00a0<strong>no automated way<\/strong> for this. There\u2019s a trick to do it <strong>manually<\/strong>, however. This is how it works:<\/p>\n<p>Before we start, we\u2019d again like\u00a0remind you that\u00a0<strong>only 500 pages per book are possible<\/strong>.<\/p>\n<ol>\n<li>When you have uploaded your chat, you first select a start and end date for volume 1 using the calendar in the chat edition page.<\/li>\n<li>Now you design volume 1 as you wish using all the design possibilities zapptales offers \ud83d\ude0a You can also add a number to the cover to know which volume it is.<\/li>\n<li>When you\u2019re done with volume 1 you can add the book to your cart.<\/li>\n<li>Afterwards, you choose a start and end date for volume 2. The start date is the first day after the end date of volume 1.<\/li>\n<li>Now you can design volume 2 as you would like to have it and use all the editing possibilities zapptales offers \ud83d\ude0a You can also add a number to the cover to know which volume it is.<\/li>\n<li>When you\u2019re done with volume 2 you can add the book to your cart. When doing so, you\u2019ll be informed that there is already a book in your shopping cart. Please choose \u201cAdd\u201d.<\/li>\n<li>When you\u2019re done with all your volumes, you can simply go to the shopping cart and place your order \ud83d\ude0a<\/li>\n<\/ol>\n<p>In case you want to create more volumes, you can of course repeat step 4 to 6 until you\u2019re done\ud83d\ude0a<\/p>\n<p>If you have any questions regarding this, please don\u2019t hesitate to contact us. We\u2019re always happy to help you! \ud83d\ude0a<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class='ewd-ufaq-bottom ewd-ufaq-page-type-Load_More' data-currentpage='0'><form><input type='hidden' name='include_category' value='chat-edition' id='ufaq-include-category' \/><input type='hidden' name='exclude_category' value='' id='ufaq-exclude-category' \/><input type='hidden' name='orderby' value='meta_value_num' id='ufaq-orderby' \/><input type='hidden' name='order' value='ASC' id='ufaq-order' \/><input type='hidden' name='post_count' value='-1' id='ufaq-post-count' \/><input type='hidden' name='current_url' value='\/en\/wp-json\/wp\/v2\/pages\/5228\/' id='ufaq-current-url' \/><\/form><div class='ewd-ufaq-load-more ewd-ufaq-hidden'><h4>Load More<\/h4><\/div><\/div>\n<\/div><\/section>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='after_section_6'  class='main_color av_default_container_wrap container_wrap sidebar_right' style=' '  ><div class='container' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-5228'><div class='entry-content-wrapper clearfix'>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='pricing'  class='avia-section main_color avia-section-default avia-no-border-styling avia-bg-style-scroll   container_wrap sidebar_right' style=' '  ><div class='container' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-5228'><div class='entry-content-wrapper clearfix'>\n<div  style='padding-bottom:10px; ' class='av-special-heading av-special-heading-h3    '><h3 class='av-special-heading-tag '  itemprop=\"headline\"  >Questions regarding pricing and payment<\/h3><div class='special-heading-border'><div class='special-heading-inner-border' ><\/div><\/div><\/div>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><div class='ufaq-faq-list' id='ufaq-faq-list'><style>.ewd-ufaq-post-margin-symbol span {\nfont-family:'ewd-toggle-icon'!important;\n}<\/style><style>.ewd-ufaq-post-margin-symbol { color:#780091 !important;}\n.ewd-ufaq-post-margin-symbol span { }\n.ufaq-faq-display-style-Block.ewd-ufaq-post-active, .ufaq-faq-display-style-Block.ewd-ufaq-post-active a,.ufaq-faq-display-style-Block:hover, .ufaq-faq-display-style-Block:hover a, .ufaq-faq-display-style-Block:hover h4 { background-color:#f0e6dc !important;color:#780091 !important;}\n.ufaq-faq-display-style-Border_Block.ewd-ufaq-post-active, .ufaq-faq-display-style-Border_Block:hover, .ufaq-faq-display-style-Border_Block:hover h1, .ufaq-faq-display-style-Border_Block:hover h2, .ufaq-faq-display-style-Border_Block:hover h3, .ufaq-faq-display-style-Border_Block:hover h4, .ufaq-faq-display-style-Border_Block:hover h5, .ufaq-faq-display-style-Border_Block:hover h6 { background-color:#f0e6dc !important;color:#780091 !important;}\n.ufaq-faq-display-style-Border_Block .ufaq-faq-body { border-color:#f0e6dc !important;}\n.ufaq-faq-display-style-Border_Block .comment-reply-title, .ufaq-faq-display-style-Border_Block:hover .comment-reply-title { background-color: transparent !important;}\ndiv.ufaq-faq-category-title h4 h4 { color:#424242 !important;}\n.ufaq-faq-header-title a{ color:#424242 !important;margin:10px !important;}\ndiv.ufaq-faq-title h4 { color:#424242 !important;margin:10px !important;}\n.ewd-ufaq-post-margin-symbol { margin-top:2px !important;}\ndiv.ufaq-faq-post p { color:#424242 !important;margin:10px !important;}\ndiv.ufaq-faq-body, .ufaq-faq-display-style-Border_Block .ufaq-faq-body { color:#424242 !important;}\ndiv.ewd-ufaq-author-date { color:#424242 !important;}\ndiv.ufaq-faq-categories, div.ufaq-faq-tags { color:#424242 !important;}\n<\/style><script language='JavaScript' type='text\/javascript'>var faq_accordion = true;var faq_scroll = true;var reveal_effect = 'none';<\/script><div class='ewd-ufaq-faqs'><div class='ufaq-faq-div ufaq-faq-column-count-One ufaq-faq-responsive-columns-No ufaq-faq-display-style-Block' id='ufaq-post-hz6-36072-0' data-postid='hz6-36072-0'><div class='ufaq-faq-title ufaq-faq-toggle' id='ufaq-title-36072' data-postid='hz6-36072-0'><a class='ewd-ufaq-post-margin'  href='https:\/\/www.zapptales.com\/en\/ufaq\/how-much-does-a-zapptales-book-cost\/'><div class='ewd-ufaq-post-margin-symbol ' id='ewd-ufaq-post-margin-symbol-hz6-36072-0'><span id='ewd-ufaq-post-symbol-hz6-36072-0'>a<\/span><\/div><div class='ufaq-faq-title-text'><h4>How much does a zapptales book cost?<\/h4><\/div><div class='ewd-ufaq-clear'><\/div><\/a><\/div><div class='ufaq-faq-body ufaq-body-36072 ewd-ufaq-hidden' id='ufaq-body-hz6-36072-0'><div class='ewd-ufaq-post-margin ufaq-faq-post' id='ufaq-post-36072'><p>That depends on the number of pages and your choice of product:<\/p>\r\n<ul>\r\n<li>The\u00a0<strong>hardcover version<\/strong> costs 37.90\u20ac for books up to 100 pages, +5\u20ac for every additional 50 pages. Books with more than 1,000 pages automatically receive a volume discount;<\/li>\r\n<li>The\u00a0<strong>softcover version<\/strong> costs 34.90\u20ac for books up to 100 pages, +5\u20ac for every additional 50 pages. Books with more than 1,000 pages automatically receive a volume discount;<\/li>\r\n<li>The digital version, available in\u00a0<strong>PDF<\/strong>, costs 16.90\u20ac up to 500 pages, +1\u20ac for every additional 50 pages, and is ready for instant download.<\/li>\r\n<\/ul>\r\n<p>If you want voice messages \/ voice notes \/ audios and videos as <strong>QR codes<\/strong> in your book, the cost is \u20ac9.90 for a storage period of 10 years, no matter how many QR codes your book has. You can extend the storage period by 5 more years for \u20ac3 each time.<\/p>\r\n<p><strong>By the way<\/strong>: You get a 25% discount on each additional copy! \ud83d\ude0a<\/p>\r\n<p>In addition to your book, you also have the option to save your chat permanently at zapptales. For a <strong>one-time<\/strong> fee of \u20ac9.90, your chat will be stored in the zapptales cloud for 10 years. If you want, you can extend this storage period for 5 more years for \u20ac3 each.<\/p>\r\n\r\n<p>\u00a0<\/p>\r\n<\/div><\/div><\/div><div class='ufaq-faq-div ufaq-faq-column-count-One ufaq-faq-responsive-columns-No ufaq-faq-display-style-Block' id='ufaq-post-hz6-36074-1' data-postid='hz6-36074-1'><div class='ufaq-faq-title ufaq-faq-toggle' id='ufaq-title-36074' data-postid='hz6-36074-1'><a class='ewd-ufaq-post-margin'  href='https:\/\/www.zapptales.com\/en\/ufaq\/is-there-a-quantity-discount\/'><div class='ewd-ufaq-post-margin-symbol ' id='ewd-ufaq-post-margin-symbol-hz6-36074-1'><span id='ewd-ufaq-post-symbol-hz6-36074-1'>a<\/span><\/div><div class='ufaq-faq-title-text'><h4>Is there a quantity discount?<\/h4><\/div><div class='ewd-ufaq-clear'><\/div><\/a><\/div><div class='ufaq-faq-body ufaq-body-36074 ewd-ufaq-hidden' id='ufaq-body-hz6-36074-1'><div class='ewd-ufaq-post-margin ufaq-faq-post' id='ufaq-post-36074'><p>You automatically receive a <strong>quantity discount o<\/strong>n chats with more than 500 pages, \u00a0\ud83d\ude0a In addition, you get <strong>25% off every further copy<\/strong> of your book. \ud83d\ude0a<\/p>\n<\/div><\/div><\/div><div class='ufaq-faq-div ufaq-faq-column-count-One ufaq-faq-responsive-columns-No ufaq-faq-display-style-Block' id='ufaq-post-hz6-36076-2' data-postid='hz6-36076-2'><div class='ufaq-faq-title ufaq-faq-toggle' id='ufaq-title-36076' data-postid='hz6-36076-2'><a class='ewd-ufaq-post-margin'  href='https:\/\/www.zapptales.com\/en\/ufaq\/can-i-calculate-the-price-of-my-zapptales-book-in-advance\/'><div class='ewd-ufaq-post-margin-symbol ' id='ewd-ufaq-post-margin-symbol-hz6-36076-2'><span id='ewd-ufaq-post-symbol-hz6-36076-2'>a<\/span><\/div><div class='ufaq-faq-title-text'><h4>Can I calculate the price of my zapptales book in advance?<\/h4><\/div><div class='ewd-ufaq-clear'><\/div><\/a><\/div><div class='ufaq-faq-body ufaq-body-36076 ewd-ufaq-hidden' id='ufaq-body-hz6-36076-2'><div class='ewd-ufaq-post-margin ufaq-faq-post' id='ufaq-post-36076'><p><strong>Unfortunately, not<\/strong>. The price for your WhatsApp, Facebook Messenger, Instagram, iMessage, Threema or Telegram chat as a book <strong>depends on the length of the chat<\/strong>\u00a0you print \u2013 and that\u00a0<strong>depends on the number of messages, pictures, videos and voice messages<\/strong>\u00a0you sent, if you want them in your book and\u00a0<strong>which time period<\/strong> you want to print from WhatsApp, Facebook Messenger, Instagram, iMessage,Threema or Telegram.<\/p>\n<p>On the\u00a0<strong>chat edition page<\/strong> we give you an estimate about the number of pages your WhatsApp, Facebook Messenger, Instagram, iMessage, Threema or Telegram book will have. The <strong>final price<\/strong>\u00a0can only be calculated when you have decided whether you want to buy a\u00a0<strong>hardcover or softcover book<\/strong>.<\/p>\n<\/div><\/div><\/div><div class='ufaq-faq-div ufaq-faq-column-count-One ufaq-faq-responsive-columns-No ufaq-faq-display-style-Block' id='ufaq-post-hz6-36078-3' data-postid='hz6-36078-3'><div class='ufaq-faq-title ufaq-faq-toggle' id='ufaq-title-36078' data-postid='hz6-36078-3'><a class='ewd-ufaq-post-margin'  href='https:\/\/www.zapptales.com\/en\/ufaq\/which-payment-options-are-available\/'><div class='ewd-ufaq-post-margin-symbol ' id='ewd-ufaq-post-margin-symbol-hz6-36078-3'><span id='ewd-ufaq-post-symbol-hz6-36078-3'>a<\/span><\/div><div class='ufaq-faq-title-text'><h4>Which payment options are available?<\/h4><\/div><div class='ewd-ufaq-clear'><\/div><\/a><\/div><div class='ufaq-faq-body ufaq-body-36078 ewd-ufaq-hidden' id='ufaq-body-hz6-36078-3'><div class='ewd-ufaq-post-margin ufaq-faq-post' id='ufaq-post-36078'><p>To pay for your zapptales book, you can choose from the following payment options:\u00a0<strong>PayPal<\/strong>,\u00a0<strong>Visa<\/strong>,\u00a0<strong>MasterCard<\/strong>,\u00a0<strong>iDeal<\/strong>\u00a0or\u00a0<strong>wire transfer<\/strong>.<\/p>\n<\/div><\/div><\/div><div class='ufaq-faq-div ufaq-faq-column-count-One ufaq-faq-responsive-columns-No ufaq-faq-display-style-Block' id='ufaq-post-hz6-36080-4' data-postid='hz6-36080-4'><div class='ufaq-faq-title ufaq-faq-toggle' id='ufaq-title-36080' data-postid='hz6-36080-4'><a class='ewd-ufaq-post-margin'  href='https:\/\/www.zapptales.com\/en\/ufaq\/what-bank-details-should-i-use-when-paying-via-wire-bank-transfer\/'><div class='ewd-ufaq-post-margin-symbol ' id='ewd-ufaq-post-margin-symbol-hz6-36080-4'><span id='ewd-ufaq-post-symbol-hz6-36080-4'>a<\/span><\/div><div class='ufaq-faq-title-text'><h4>What bank details should I use when paying via wire bank transfer?<\/h4><\/div><div class='ewd-ufaq-clear'><\/div><\/a><\/div><div class='ufaq-faq-body ufaq-body-36080 ewd-ufaq-hidden' id='ufaq-body-hz6-36080-4'><div class='ewd-ufaq-post-margin ufaq-faq-post' id='ufaq-post-36080'><p>If you wish to pay via wire bank transfer, we will provide you with our bank details both during the order process and by e-mail. If you can&#8217;t find them or you didn&#8217;t receive the e-mail, please contact our customer support directly <strong><a href=\"mailto:support@zapptales.com\">support@zapptales.com<\/a><\/strong> \ud83d\ude0a<\/p>\n<p>To speed up the production process, you can also send us a\u00a0<strong>payment confirmation<\/strong> to <strong><a href=\"mailto:support@zapptales.com\">support@zapptales.com<\/a><\/strong><\/p>\n<p>Please note: When paying via wire bank transfer or advance payment, the production process can only be started once we have received your payment in full. This also means that the delivery period only starts\u00a0<strong>once we have received your payment in full<\/strong>.<\/p>\n<\/div><\/div><\/div><div class='ufaq-faq-div ufaq-faq-column-count-One ufaq-faq-responsive-columns-No ufaq-faq-display-style-Block' id='ufaq-post-hz6-59836-5' data-postid='hz6-59836-5'><div class='ufaq-faq-title ufaq-faq-toggle' id='ufaq-title-59836' data-postid='hz6-59836-5'><a class='ewd-ufaq-post-margin'  href='https:\/\/www.zapptales.com\/en\/ufaq\/why-is-a-chat-book-from-zapptales-usually-cheaper-than-a-self-made-photo-book\/'><div class='ewd-ufaq-post-margin-symbol ' id='ewd-ufaq-post-margin-symbol-hz6-59836-5'><span id='ewd-ufaq-post-symbol-hz6-59836-5'>a<\/span><\/div><div class='ufaq-faq-title-text'><h4>Why is a chat book from zapptales usually cheaper than a self-made photo book?<\/h4><\/div><div class='ewd-ufaq-clear'><\/div><\/a><\/div><div class='ufaq-faq-body ufaq-body-59836 ewd-ufaq-hidden' id='ufaq-body-hz6-59836-5'><div class='ewd-ufaq-post-margin ufaq-faq-post' id='ufaq-post-59836'><p data-start=\"265\" data-end=\"576\">zapptales uses a highly efficient page layout that can significantly reduce your printing costs. Instead of displaying all messages in a simple vertical list, as most photo book tools do, zapptales presents your chat in the original WhatsApp design <strong data-start=\"514\" data-end=\"575\">and splits each page horizontally into two full chat rows<\/strong>.<\/p>\n<p data-start=\"578\" data-end=\"589\">This means:<\/p>\n<ul data-start=\"590\" data-end=\"697\">\n<li data-start=\"590\" data-end=\"631\">\n<p data-start=\"592\" data-end=\"631\">Up to twice as many messages per page<\/p>\n<\/li>\n<li data-start=\"632\" data-end=\"653\">\n<p data-start=\"634\" data-end=\"653\">Fewer total pages<\/p>\n<\/li>\n<li data-start=\"654\" data-end=\"697\">\n<p data-start=\"656\" data-end=\"697\">Lower printing costs for the same content<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"699\" data-end=\"928\">For example, a WhatsApp conversation that would require 500\u2013600 pages in a self-made photo book typically fits into just 300 pages with zapptales \u2013 even with all media like photos, videos, and voice messages included via QR code.<\/p>\n<p data-start=\"930\" data-end=\"1022\"><strong data-start=\"930\" data-end=\"946\">Bottom line:<\/strong> More content per page, less cost overall \u2013 and no manual formatting needed.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class='ewd-ufaq-bottom ewd-ufaq-page-type-Load_More' data-currentpage='0'><form><input type='hidden' name='include_category' value='questions-pricing-payment' id='ufaq-include-category' \/><input type='hidden' name='exclude_category' value='' id='ufaq-exclude-category' \/><input type='hidden' name='orderby' value='meta_value_num' id='ufaq-orderby' \/><input type='hidden' name='order' value='ASC' id='ufaq-order' \/><input type='hidden' name='post_count' value='-1' id='ufaq-post-count' \/><input type='hidden' name='current_url' value='\/en\/wp-json\/wp\/v2\/pages\/5228\/' id='ufaq-current-url' \/><\/form><div class='ewd-ufaq-load-more ewd-ufaq-hidden'><h4>Load More<\/h4><\/div><\/div>\n<\/div><\/section>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='after_section_7'  class='main_color av_default_container_wrap container_wrap sidebar_right' style=' '  ><div class='container' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-5228'><div class='entry-content-wrapper clearfix'>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='delivery'  class='avia-section main_color avia-section-default avia-no-border-styling avia-bg-style-scroll   container_wrap sidebar_right' style=' '  ><div class='container' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-5228'><div class='entry-content-wrapper clearfix'>\n<div  style='padding-bottom:10px; ' class='av-special-heading av-special-heading-h3    '><h3 class='av-special-heading-tag '  itemprop=\"headline\"  >Questions regarding shipment and delivery<\/h3><div class='special-heading-border'><div class='special-heading-inner-border' ><\/div><\/div><\/div>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><div class='ufaq-faq-list' id='ufaq-faq-list'><style>.ewd-ufaq-post-margin-symbol span {\nfont-family:'ewd-toggle-icon'!important;\n}<\/style><style>.ewd-ufaq-post-margin-symbol { color:#780091 !important;}\n.ewd-ufaq-post-margin-symbol span { }\n.ufaq-faq-display-style-Block.ewd-ufaq-post-active, .ufaq-faq-display-style-Block.ewd-ufaq-post-active a,.ufaq-faq-display-style-Block:hover, .ufaq-faq-display-style-Block:hover a, .ufaq-faq-display-style-Block:hover h4 { background-color:#f0e6dc !important;color:#780091 !important;}\n.ufaq-faq-display-style-Border_Block.ewd-ufaq-post-active, .ufaq-faq-display-style-Border_Block:hover, .ufaq-faq-display-style-Border_Block:hover h1, .ufaq-faq-display-style-Border_Block:hover h2, .ufaq-faq-display-style-Border_Block:hover h3, .ufaq-faq-display-style-Border_Block:hover h4, .ufaq-faq-display-style-Border_Block:hover h5, .ufaq-faq-display-style-Border_Block:hover h6 { background-color:#f0e6dc !important;color:#780091 !important;}\n.ufaq-faq-display-style-Border_Block .ufaq-faq-body { border-color:#f0e6dc !important;}\n.ufaq-faq-display-style-Border_Block .comment-reply-title, .ufaq-faq-display-style-Border_Block:hover .comment-reply-title { background-color: transparent !important;}\ndiv.ufaq-faq-category-title h4 h4 { color:#424242 !important;}\n.ufaq-faq-header-title a{ color:#424242 !important;margin:10px !important;}\ndiv.ufaq-faq-title h4 { color:#424242 !important;margin:10px !important;}\n.ewd-ufaq-post-margin-symbol { margin-top:2px !important;}\ndiv.ufaq-faq-post p { color:#424242 !important;margin:10px !important;}\ndiv.ufaq-faq-body, .ufaq-faq-display-style-Border_Block .ufaq-faq-body { color:#424242 !important;}\ndiv.ewd-ufaq-author-date { color:#424242 !important;}\ndiv.ufaq-faq-categories, div.ufaq-faq-tags { color:#424242 !important;}\n<\/style><script language='JavaScript' type='text\/javascript'>var faq_accordion = true;var faq_scroll = true;var reveal_effect = 'none';<\/script><div class='ewd-ufaq-faqs'><div class='ufaq-faq-div ufaq-faq-column-count-One ufaq-faq-responsive-columns-No ufaq-faq-display-style-Block' id='ufaq-post-68e-36082-0' data-postid='68e-36082-0'><div class='ufaq-faq-title ufaq-faq-toggle' id='ufaq-title-36082' data-postid='68e-36082-0'><a class='ewd-ufaq-post-margin'  href='https:\/\/www.zapptales.com\/en\/ufaq\/how-can-i-track-the-status-of-my-order\/'><div class='ewd-ufaq-post-margin-symbol ' id='ewd-ufaq-post-margin-symbol-68e-36082-0'><span id='ewd-ufaq-post-symbol-68e-36082-0'>a<\/span><\/div><div class='ufaq-faq-title-text'><h4>How can I track the status of my order?<\/h4><\/div><div class='ewd-ufaq-clear'><\/div><\/a><\/div><div class='ufaq-faq-body ufaq-body-36082 ewd-ufaq-hidden' id='ufaq-body-68e-36082-0'><div class='ewd-ufaq-post-margin ufaq-faq-post' id='ufaq-post-36082'><p>You can track the status of your order at any time\u00a0<a href=\"https:\/\/app.zapptales.com\/en\/shippings\/status\"><strong>here<\/strong><\/a>.<\/p>\n<\/div><\/div><\/div><div class='ufaq-faq-div ufaq-faq-column-count-One ufaq-faq-responsive-columns-No ufaq-faq-display-style-Block' id='ufaq-post-68e-36084-1' data-postid='68e-36084-1'><div class='ufaq-faq-title ufaq-faq-toggle' id='ufaq-title-36084' data-postid='68e-36084-1'><a class='ewd-ufaq-post-margin'  href='https:\/\/www.zapptales.com\/en\/ufaq\/can-i-speed-up-the-delivery-process\/'><div class='ewd-ufaq-post-margin-symbol ' id='ewd-ufaq-post-margin-symbol-68e-36084-1'><span id='ewd-ufaq-post-symbol-68e-36084-1'>a<\/span><\/div><div class='ufaq-faq-title-text'><h4>Can I speed up the delivery process?<\/h4><\/div><div class='ewd-ufaq-clear'><\/div><\/a><\/div><div class='ufaq-faq-body ufaq-body-36084 ewd-ufaq-hidden' id='ufaq-body-68e-36084-1'><div class='ewd-ufaq-post-margin ufaq-faq-post' id='ufaq-post-36084'><p>Yes, we also offer express delivery. Please contact our\u00a0<a href=\"mailto:support@zapptales.com\">support@zapptales.com<\/a>\u00a0for more information.<\/p>\n<\/div><\/div><\/div><div class='ufaq-faq-div ufaq-faq-column-count-One ufaq-faq-responsive-columns-No ufaq-faq-display-style-Block' id='ufaq-post-68e-36086-2' data-postid='68e-36086-2'><div class='ufaq-faq-title ufaq-faq-toggle' id='ufaq-title-36086' data-postid='68e-36086-2'><a class='ewd-ufaq-post-margin'  href='https:\/\/www.zapptales.com\/en\/ufaq\/countries-delivery-times-and-costs\/'><div class='ewd-ufaq-post-margin-symbol ' id='ewd-ufaq-post-margin-symbol-68e-36086-2'><span id='ewd-ufaq-post-symbol-68e-36086-2'>a<\/span><\/div><div class='ufaq-faq-title-text'><h4>Countries, delivery times and costs?<\/h4><\/div><div class='ewd-ufaq-clear'><\/div><\/a><\/div><div class='ufaq-faq-body ufaq-body-36086 ewd-ufaq-hidden' id='ufaq-body-68e-36086-2'><div class='ewd-ufaq-post-margin ufaq-faq-post' id='ufaq-post-36086'><ul>\n<li><strong>Germany<\/strong>: 5 \u2013 9 working days (5.95\u20ac)<\/li>\n<li><strong>UK &#038; Ireland<\/strong>:\n<ul>\n<li><strong>Standard:\u00a0<\/strong>7 \u2013 12 working days (11.95\u20ac)<\/li>\n<li><strong>Express:<\/strong> 5 \u2013 9 working days (19.95\u20ac)<\/li>\n<li>Please note that UK customs will charge import sales tax on orders over \u00a3 135<\/li>\n<\/ul>\n<\/li>\n<li><strong>Austria:<\/strong>\n<ul>\n<li><strong>Standard:\u00a0<\/strong>7 \u2013 12 working days (8.45\u20ac)<\/li>\n<li><strong>Express:\u00a0<\/strong>5 \u2013 9 working days (19.95\u20ac)<\/li>\n<\/ul>\n<\/li>\n<li><strong>Spain, Portugal &#038; Italy:<\/strong>\n<ul>\n<li><strong>Standard:\u00a0<\/strong>7 \u2013 129 working days (9.95\u20ac)<\/li>\n<li><strong>Express:\u00a0<\/strong>5 \u2013 9 working days (44.95\u20ac)<\/li>\n<\/ul>\n<\/li>\n<li><strong>Rest of EU<\/strong>:\n<ul>\n<li><strong>Standard:\u00a0<\/strong>7 \u2013 12 working days (8.45\u20ac)<\/li>\n<li><strong>Express (only NL):\u00a0<\/strong>5 \u2013 7 working days (19.95\u20ac)<\/li>\n<\/ul>\n<\/li>\n<li><strong>Switzerland<\/strong>:\n<ul>\n<li><strong>Standard:<\/strong> 7 \u2013 12 working days (11.95\u20ac*\/**)<\/li>\n<li><strong>Express:\u00a0<\/strong>5 \u2013 9 working days (29.95\u20ac*\/**)<\/li>\n<\/ul>\n<\/li>\n<li><strong>USA, Canada, Hong Kong &#038; Australia:<\/strong>\n<ul>\n<li><strong>Standard:<\/strong> 12 \u2013 15 working days (29.95\u20ac*\/**)<\/li>\n<li><strong>Express:<\/strong>\u00a07 \u2013 9 working days (39.95\u20ac*\/**)<\/li>\n<\/ul>\n<\/li>\n<li><strong>South America (Argentina,\u00a0<\/strong><strong>Brazil,\u00a0Colombia, Mexico):<\/strong>\n<ul>\n<li><strong>Standard:\u00a0<\/strong>15 \u2013 20 working days (24.95\u20ac*\/**)<\/li>\n<li><strong>Express:\u00a0<\/strong>7 \u2013 9 working days (45.95\u20ac*\/**)<\/li>\n<\/ul>\n<\/li>\n<li><strong>Rest of World<\/strong>: 15 \u2013 20 working days (24.95\u20ac \u2013 39.95\u20ac*\/**)<\/li>\n<\/ul>\n<p>The delivery time begins on the first working day after we have received your order.<\/p>\n<p>As soon as your book has been shipped you will receive an e-mail with a tracking number and a link where you can check your shippment status at any time.<\/p>\n<p>*International shippments are with DHL World Premium, which includes the cost of customs clearance as well as import taxes.<\/p>\n<p>** In some cases the international shipping time can take longer than expected due to longer processing times in the customs clearance (in some cases up to 15-20 working days). Please contact our\u00a0<a href=\"mailto:support@zapptales.com\">support@zapptales.com<\/a>\u00a0for more information.<\/p>\n<p>zapptales ships your book of your WhatsApp, Facebook Messenger, Instagram, iMessage, Threema or Telegram chat to <strong>almost<\/strong>\u00a0<strong>every country in the world<\/strong>. Should your chosen country not be on the list above, please contact\u00a0<a href=\"mailto:support@zapptales.com\">support@zapptales.com<\/a>\u00a0to find out more about delivery times and prices.<\/p>\n<\/div><\/div><\/div><div class='ufaq-faq-div ufaq-faq-column-count-One ufaq-faq-responsive-columns-No ufaq-faq-display-style-Block' id='ufaq-post-68e-36088-3' data-postid='68e-36088-3'><div class='ufaq-faq-title ufaq-faq-toggle' id='ufaq-title-36088' data-postid='68e-36088-3'><a class='ewd-ufaq-post-margin'  href='https:\/\/www.zapptales.com\/en\/ufaq\/who-is-your-delivery-partner\/'><div class='ewd-ufaq-post-margin-symbol ' id='ewd-ufaq-post-margin-symbol-68e-36088-3'><span id='ewd-ufaq-post-symbol-68e-36088-3'>a<\/span><\/div><div class='ufaq-faq-title-text'><h4>Who is your delivery partner?<\/h4><\/div><div class='ewd-ufaq-clear'><\/div><\/a><\/div><div class='ufaq-faq-body ufaq-body-36088 ewd-ufaq-hidden' id='ufaq-body-68e-36088-3'><div class='ewd-ufaq-post-margin ufaq-faq-post' id='ufaq-post-36088'><p>The book you print of your WhatsApp, Facebook Messenger, Instagram or Telegram chat is delivered to you with\u00a0<strong>DHL\u00a0<\/strong>or\u00a0<strong>UPS<\/strong>.<\/p>\n<p>We have specifically chosen\u00a0<strong>DHL\u00a0<\/strong>and\u00a0<strong>UPS<\/strong>\u00a0as our logistics partners for its reliability. All parcels are insured and can be tracked \u2013 nationally and internationally.<\/p>\n<p>We have deliberately chosen quality over budget \u2013 the personal nature of your very own WhatsApp, Facebook Messenger, Instagram, iMessage, Threema or Telegram chat as a book is worth it!<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class='ewd-ufaq-bottom ewd-ufaq-page-type-Load_More' data-currentpage='0'><form><input type='hidden' name='include_category' value='questions-shipment-delivery' id='ufaq-include-category' \/><input type='hidden' name='exclude_category' value='' id='ufaq-exclude-category' \/><input type='hidden' name='orderby' value='meta_value_num' id='ufaq-orderby' \/><input type='hidden' name='order' value='ASC' id='ufaq-order' \/><input type='hidden' name='post_count' value='-1' id='ufaq-post-count' \/><input type='hidden' name='current_url' value='\/en\/wp-json\/wp\/v2\/pages\/5228\/' id='ufaq-current-url' \/><\/form><div class='ewd-ufaq-load-more ewd-ufaq-hidden'><h4>Load More<\/h4><\/div><\/div>\n<\/div><\/section>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='after_section_8'  class='main_color av_default_container_wrap container_wrap sidebar_right' style=' '  ><div class='container' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-5228'><div class='entry-content-wrapper clearfix'>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='contact'  class='avia-section main_color avia-section-large avia-no-border-styling avia-bg-style-scroll   container_wrap sidebar_right' style=' '  ><div class='container' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-5228'><div class='entry-content-wrapper clearfix'>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><h3 style=\"text-align: center;\">You have not found the answer to your question? Please contact us and we will be happy to help!<\/h3>\n<\/div><\/section>\n<div  style='height:40px' class='hr hr-invisible  '><span class='hr-inner ' ><span class='hr-inner-style'><\/span><\/span><\/div>\n<form action=\"https:\/\/www.zapptales.com\/en\/faq-app\/\" method=\"post\"  class=\"avia_ajax_form av-form-labels-visible    \" data-avia-form-id=\"1\" data-avia-redirect='' ><fieldset><p class=' first_form  form_element form_fullwidth' id='element_avia_1_1'><label for=\"avia_1_1\">Name <abbr class=\"required\" title=\"required\">*<\/abbr><\/label> <input name=\"avia_1_1\" class=\"text_input is_empty\" type=\"text\" id=\"avia_1_1\" value=\"\" \/><\/p><p class=' first_form  form_element form_fullwidth' id='element_avia_2_1'><label for=\"avia_2_1\">E-Mail <abbr class=\"required\" title=\"required\">*<\/abbr><\/label> <input name=\"avia_2_1\" class=\"text_input is_email\" type=\"text\" id=\"avia_2_1\" value=\"\" \/><\/p><p class=' first_form  form_element form_fullwidth av-last-visible-form-element' id='element_avia_3_1'>\t <label for=\"avia_3_1\" class=\"textare_label hidden textare_label_avia_3_1\">Message <abbr class=\"required\" title=\"required\">*<\/abbr><\/label>\t <textarea  name=\"avia_3_1\" class=\"text_area is_empty\" cols=\"40\" rows=\"7\" id=\"avia_3_1\" ><\/textarea><\/p><p class=\"hidden\"><input type=\"text\" name=\"avia_4_1\" class=\"hidden \" id=\"avia_4_1\" value=\"\" \/><\/p><p class=\"form_element \"><input type=\"hidden\" value=\"1\" name=\"avia_generated_form1\" \/><input type=\"submit\" value=\"Send*\" class=\"button\"  data-sending-label=\"Sending\"\/><\/p><\/fieldset><div class=\"avia-disabled-forn\">This contact form is deactivated because you refused to accept Google reCaptcha service which is necessary to validate any messages sent by the form.<\/div><\/form><div id=\"ajaxresponse_1\" class=\"ajaxresponse ajaxresponse_1 hidden\"><\/div>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='after_section_9'  class='main_color av_default_container_wrap container_wrap sidebar_right' style=' '  ><div class='container' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-5228'><div class='entry-content-wrapper clearfix'>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-blank.php","meta":[],"_links":{"self":[{"href":"https:\/\/www.zapptales.com\/en\/wp-json\/wp\/v2\/pages\/5228\/"}],"collection":[{"href":"https:\/\/www.zapptales.com\/en\/wp-json\/wp\/v2\/pages\/"}],"about":[{"href":"https:\/\/www.zapptales.com\/en\/wp-json\/wp\/v2\/types\/page\/"}],"author":[{"embeddable":true,"href":"https:\/\/www.zapptales.com\/en\/wp-json\/wp\/v2\/users\/4\/"}],"replies":[{"embeddable":true,"href":"https:\/\/www.zapptales.com\/en\/wp-json\/wp\/v2\/comments\/?post=5228"}],"version-history":[{"count":0,"href":"https:\/\/www.zapptales.com\/en\/wp-json\/wp\/v2\/pages\/5228\/revisions\/"}],"wp:attachment":[{"href":"https:\/\/www.zapptales.com\/en\/wp-json\/wp\/v2\/media\/?parent=5228"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}