{"id":36137,"date":"2019-08-30T13:14:29","date_gmt":"2019-08-30T11:14:29","guid":{"rendered":"https:\/\/www.zapptales.com\/?page_id=36137"},"modified":"2025-06-23T17:15:00","modified_gmt":"2025-06-23T15:15:00","slug":"preguntas-sobre-el-envio-y-entrega-de-tu-pedido","status":"publish","type":"page","link":"https:\/\/www.zapptales.com\/es\/preguntas-sobre-el-envio-y-entrega-de-tu-pedido\/","title":{"rendered":"Preguntas sobre el env\u00edo y entrega de tu pedido"},"content":{"rendered":"<p><div id='full_slider_1'  class='avia-fullwidth-slider main_color avia-shadow   avia-builder-el-0  el_before_av_hr  avia-builder-el-first  wbq_hide_on_mobile  container_wrap sidebar_right' style=' '  ><div   data-size='featured'  data-lightbox_size='large'  data-animation='slide'  data-conditional_play=''  data-ids='34071'  data-video_counter='0'  data-autoplay='false'  data-bg_slider='false'  data-slide_height=''  data-handle='av_slideshow_full'  data-interval='5'  data-class=' '  data-el_id=''  data-css_id=''  data-scroll_down=''  data-control_layout='av-control-default'  data-custom_markup=''  data-perma_caption=''  data-autoplay_stopper=''  data-image_attachment=''  data-min_height='0px'  data-src=''  data-position='top left'  data-repeat='no-repeat'  data-attach='scroll'  data-stretch=''  data-default-height='28.666666666667'  class='avia-slideshow avia-slideshow-1  av-control-default av-default-height-applied avia-slideshow-featured av_slideshow_full   avia-slide-slider '  itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><ul class='avia-slideshow-inner ' style='padding-bottom: 20%;' ><li  class=' av-single-slide slide-1 ' ><div data-rel='slideshow-1' class='avia-slide-wrap '   ><img src='https:\/\/www.zapptales.com\/wp-content\/uploads\/2019\/05\/zapptales-support-2-1500x300-1500x300.jpg' width='1500' height='300' title='zapptales-support-2-1500x300' alt=''  itemprop=\"thumbnailUrl\"   \/><\/div><\/li><\/ul><\/div><\/div><div id='after_full_slider_1'  class='main_color av_default_container_wrap container_wrap sidebar_right' style=' '  ><div class='container' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-36137'><div class='entry-content-wrapper clearfix'> <div  style='height:60px' class='hr hr-invisible   avia-builder-el-1  el_after_av_slideshow_full  el_before_av_one_full  avia-builder-el-first  wbq_hide_on_desktop'><span class='hr-inner ' ><span class='hr-inner-style'><\/span><\/span><\/div> <div class=\"flex_column av_one_full  flex_column_div av-zero-column-padding first  avia-builder-el-2  el_after_av_hr  el_before_av_hr  wbq_hide_on_desktop \" style='border-width:1px; border-color:#e0e0e0; border-style:solid; border-radius:0px; '><p> <div  class='avia-image-container  av-styling-    avia-builder-el-3  el_before_av_textblock  avia-builder-el-first  avia-align-center '  itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\"  ><div class='avia-image-container-inner'><div class='avia-image-overlay-wrap'><img class='avia_image' src='https:\/\/www.zapptales.com\/wp-content\/uploads\/2019\/06\/Fragen-zum-Versand-und-der-Lieferung.png' alt='Fragen zum Versand und der Lieferung' title='Fragen zum Versand und der Lieferung' height=\"128\" width=\"128\"  itemprop=\"thumbnailUrl\"  \/><\/div><\/div><\/div> <section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><h3 style=\"text-align: center;\">Preguntas sobre el env\u00edo y entrega de tu pedido<\/h3>\n<\/div><\/section> <div  style='height:25px' class='hr hr-invisible   avia-builder-el-5  el_after_av_textblock  avia-builder-el-last  wbq_hide_on_desktop'><span class='hr-inner ' ><span class='hr-inner-style'><\/span><\/span><\/div> <\/p><\/div> <div  style='height:1px; margin-top:-25px'  class='hr hr-invisible   avia-builder-el-6  el_after_av_one_full  el_before_av_heading  wbq_hide_on_mobile'><span class='hr-inner ' ><span class='hr-inner-style'><\/span><\/span><\/div> <div  style='padding-bottom:10px; ' class='av-special-heading av-special-heading-h1  blockquote modern-quote  avia-builder-el-7  el_after_av_hr  el_before_av_hr  wbq_hide_on_mobile '><h1 class='av-special-heading-tag '  itemprop=\"headline\"  >Preguntas sobre el env\u00edo y entrega de tu pedido<\/h1><div class='special-heading-border'><div class='special-heading-inner-border' ><\/div><\/div><\/div> <div  style='height:25px' class='hr hr-invisible   avia-builder-el-8  el_after_av_heading  el_before_av_textblock '><span class='hr-inner ' ><span class='hr-inner-style'><\/span><\/span><\/div> <section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><div class='ufaq-faq-list' id='ufaq-faq-list'><style>.ewd-ufaq-post-margin-symbol span {\nfont-family:'ewd-toggle-icon'!important;\n}<\/style><style>.ewd-ufaq-post-margin-symbol { color:#780091 !important;}\n.ewd-ufaq-post-margin-symbol span { }\n.ufaq-faq-display-style-Block.ewd-ufaq-post-active, .ufaq-faq-display-style-Block.ewd-ufaq-post-active a,.ufaq-faq-display-style-Block:hover, .ufaq-faq-display-style-Block:hover a, .ufaq-faq-display-style-Block:hover h4 { background-color:#f0e6dc !important;color:#780091 !important;}\n.ufaq-faq-display-style-Border_Block.ewd-ufaq-post-active, .ufaq-faq-display-style-Border_Block:hover, .ufaq-faq-display-style-Border_Block:hover h1, .ufaq-faq-display-style-Border_Block:hover h2, .ufaq-faq-display-style-Border_Block:hover h3, .ufaq-faq-display-style-Border_Block:hover h4, .ufaq-faq-display-style-Border_Block:hover h5, .ufaq-faq-display-style-Border_Block:hover h6 { background-color:#f0e6dc !important;color:#780091 !important;}\n.ufaq-faq-display-style-Border_Block .ufaq-faq-body { border-color:#f0e6dc !important;}\n.ufaq-faq-display-style-Border_Block .comment-reply-title, .ufaq-faq-display-style-Border_Block:hover .comment-reply-title { background-color: transparent !important;}\ndiv.ufaq-faq-category-title h4 h4 { color:#424242 !important;}\n.ufaq-faq-header-title a{ color:#424242 !important;margin:10px !important;}\ndiv.ufaq-faq-title h4 { color:#424242 !important;margin:10px !important;}\n.ewd-ufaq-post-margin-symbol { margin-top:2px !important;}\ndiv.ufaq-faq-post p { color:#424242 !important;margin:10px !important;}\ndiv.ufaq-faq-body, .ufaq-faq-display-style-Border_Block .ufaq-faq-body { color:#424242 !important;}\ndiv.ewd-ufaq-author-date { color:#424242 !important;}\ndiv.ufaq-faq-categories, div.ufaq-faq-tags { color:#424242 !important;}\n<\/style><script language='JavaScript' type='text\/javascript'>var faq_accordion = true;var faq_scroll = true;var reveal_effect = 'none';<\/script><div class='ewd-ufaq-faqs'><div class='ufaq-faq-div ufaq-faq-column-count-One ufaq-faq-responsive-columns-No ufaq-faq-display-style-Block' id='ufaq-post-k4P-36310-0' data-postid='k4P-36310-0'><div class='ufaq-faq-title ufaq-faq-toggle' id='ufaq-title-36310' data-postid='k4P-36310-0'><a class='ewd-ufaq-post-margin'  href='https:\/\/www.zapptales.com\/es\/ufaq\/como-puedo-comprobar-el-estado-de-mi-pedido\/'><div class='ewd-ufaq-post-margin-symbol ' id='ewd-ufaq-post-margin-symbol-k4P-36310-0'><span id='ewd-ufaq-post-symbol-k4P-36310-0'>a<\/span><\/div><div class='ufaq-faq-title-text'><h4>\u00bfC\u00f3mo puedo comprobar el estado de mi pedido?<\/h4><\/div><div class='ewd-ufaq-clear'><\/div><\/a><\/div><div class='ufaq-faq-body ufaq-body-36310 ewd-ufaq-hidden' id='ufaq-body-k4P-36310-0'><div class='ewd-ufaq-post-margin ufaq-faq-post' id='ufaq-post-36310'>Puedes comprobar el estado de tu pedido en todo momento\u00a0<strong><a href=\"https:\/\/app.zapptales.com\/es\/shippings\/status\">aqu\u00ed<\/a><\/strong>.<\/div><\/div><\/div><div class='ufaq-faq-div ufaq-faq-column-count-One ufaq-faq-responsive-columns-No ufaq-faq-display-style-Block' id='ufaq-post-k4P-36312-1' data-postid='k4P-36312-1'><div class='ufaq-faq-title ufaq-faq-toggle' id='ufaq-title-36312' data-postid='k4P-36312-1'><a class='ewd-ufaq-post-margin'  href='https:\/\/www.zapptales.com\/es\/ufaq\/existe-la-opcion-de-un-envio-express\/'><div class='ewd-ufaq-post-margin-symbol ' id='ewd-ufaq-post-margin-symbol-k4P-36312-1'><span id='ewd-ufaq-post-symbol-k4P-36312-1'>a<\/span><\/div><div class='ufaq-faq-title-text'><h4>\u00bfExiste la opci\u00f3n de un env\u00edo express?<\/h4><\/div><div class='ewd-ufaq-clear'><\/div><\/a><\/div><div class='ufaq-faq-body ufaq-body-36312 ewd-ufaq-hidden' id='ufaq-body-k4P-36312-1'><div class='ewd-ufaq-post-margin ufaq-faq-post' id='ufaq-post-36312'><p>S\u00ed, tambi\u00e9n ofrecemos la opci\u00f3n de env\u00edo express para algunos pa\u00edses. Para m\u00e1s informaci\u00f3n contacta a nuestro equipo de soporte t\u00e9cnico (<a href=\"mailto:support@zapptales.com\">support@zapptales.com<\/a>).<\/p>\n<\/div><\/div><\/div><div class='ufaq-faq-div ufaq-faq-column-count-One ufaq-faq-responsive-columns-No ufaq-faq-display-style-Block' id='ufaq-post-k4P-36314-2' data-postid='k4P-36314-2'><div class='ufaq-faq-title ufaq-faq-toggle' id='ufaq-title-36314' data-postid='k4P-36314-2'><a class='ewd-ufaq-post-margin'  href='https:\/\/www.zapptales.com\/es\/ufaq\/paises-plazos-de-entrega-y-costes-de-envio\/'><div class='ewd-ufaq-post-margin-symbol ' id='ewd-ufaq-post-margin-symbol-k4P-36314-2'><span id='ewd-ufaq-post-symbol-k4P-36314-2'>a<\/span><\/div><div class='ufaq-faq-title-text'><h4>Pa\u00edses, plazos de entrega y costes de env\u00edo<\/h4><\/div><div class='ewd-ufaq-clear'><\/div><\/a><\/div><div class='ufaq-faq-body ufaq-body-36314 ewd-ufaq-hidden' id='ufaq-body-k4P-36314-2'><div class='ewd-ufaq-post-margin ufaq-faq-post' id='ufaq-post-36314'><ul>\n<li><strong>Alemania:<\/strong> 5 a 9 d\u00edas laborables (5,95\u20ac)<\/li>\n<li><strong>Espa\u00f1a, Portugal &#038; Italia:<\/strong><strong>\u00a0<\/strong>\n<ul>\n<li><strong>Est\u00e1ndar:\u00a0<\/strong>7 a 12 d\u00edas laborables (9,95\u20ac)<\/li>\n<li><strong>Express:\u00a0<\/strong>5 a 9 d\u00edas laborables (44,95\u20ac)<\/li>\n<\/ul>\n<\/li>\n<li><strong>Reino Unido:<\/strong>\n<ul>\n<li><strong>Est\u00e1ndar:\u00a0<\/strong>7 a 12 d\u00edas laborables (11,95\u20ac)<\/li>\n<li><strong>Express:\u00a0<\/strong>5 a 9 d\u00edas laborables (19,95\u20ac)<\/li>\n<\/ul>\n<\/li>\n<li><strong>Resto de Europa:<\/strong> 7 a 12 d\u00edas laborables (8,45\u20ac)<\/li>\n<li><strong>Suiza:<\/strong>\n<ul>\n<li><strong>Est\u00e1ndar:\u00a0<\/strong>7 a 12 d\u00edas laborables (11,95\u20ac*\/**)<\/li>\n<li><strong>Express:\u00a0<\/strong>5 a 9 d\u00edas laborables (29,95\u20ac*\/**)<\/li>\n<\/ul>\n<\/li>\n<li><strong>EEUU, Canad\u00e1, Hong Kong y Australia:<\/strong>\n<ul>\n<li><strong>Est\u00e1ndar:<\/strong> 12 a 15 d\u00edas laborables (29,95\u20ac*\/**)<\/li>\n<li><strong>Express:<\/strong>\u00a07 a 9 d\u00edas laborables (39,95\u20ac*\/**)<\/li>\n<\/ul>\n<\/li>\n<li><strong>Am\u00e9rica del Sur (Argentina, Brasil, Colombia, M\u00e9xico):<\/strong>\n<ul>\n<li><strong>Est\u00e1ndar:<\/strong>\u00a015 a 20 d\u00edas laborables (24,95\u20ac*\/**)<\/li>\n<li><strong>Express:<\/strong>\u00a07 a 9 d\u00edas laborables (45,95\u20ac*\/**)<\/li>\n<\/ul>\n<\/li>\n<li><strong>Resto del mundo:<\/strong> 10 a 20 d\u00edas laborables (24,95\u20ac \u2013 59,95\u20ac)*<\/li>\n<\/ul>\n<p>Estos plazos se cuentan a partir del primer d\u00eda laborable posterior al d\u00eda del pedido.<\/p>\n<p>Cuando se haya enviado tu libro recibir\u00e1s un mail con un link a la p\u00e1gina de seguimiento de tu pedido.<\/p>\n<p>* Todos los paquetes internacionales se env\u00edan con DHL World Premium, que incluye los costes de aduanas e importaci\u00f3n de tu pedido.<\/p>\n<p>** En algunos casos el env\u00edo internacional puede tardar m\u00e1s de lo esperado debido al control en aduanas (demoras de 10 a 20 d\u00edas). Por favor, contacta a nuestro\u00a0<a href=\"mailto:support@zapptales.com\">support@zapptales.com<\/a>\u00a0para m\u00e1s informaci\u00f3n.<\/p>\n<\/div><\/div><\/div><div class='ufaq-faq-div ufaq-faq-column-count-One ufaq-faq-responsive-columns-No ufaq-faq-display-style-Block' id='ufaq-post-k4P-36316-3' data-postid='k4P-36316-3'><div class='ufaq-faq-title ufaq-faq-toggle' id='ufaq-title-36316' data-postid='k4P-36316-3'><a class='ewd-ufaq-post-margin'  href='https:\/\/www.zapptales.com\/es\/ufaq\/con-que-servicio-de-transporte-enviais-los-paquetes\/'><div class='ewd-ufaq-post-margin-symbol ' id='ewd-ufaq-post-margin-symbol-k4P-36316-3'><span id='ewd-ufaq-post-symbol-k4P-36316-3'>a<\/span><\/div><div class='ufaq-faq-title-text'><h4>\u00bfCon qu\u00e9 servicio de transporte envi\u00e1is los paquetes?<\/h4><\/div><div class='ewd-ufaq-clear'><\/div><\/a><\/div><div class='ufaq-faq-body ufaq-body-36316 ewd-ufaq-hidden' id='ufaq-body-k4P-36316-3'><div class='ewd-ufaq-post-margin ufaq-faq-post' id='ufaq-post-36316'><p>Nuestros libros\u00a0de WhatsApp, Facebook Messenger, Instagram o Telegram son enviados y entregados por\u00a0<strong>DHL<\/strong>\u00a0o\u00a0<strong>UPS (express)<\/strong>.<\/p>\n<p>Podr\u00e1s seguir el estado del env\u00edo en cualquier momento a trav\u00e9s del n\u00famero de seguimiento que te daremos una vez enviado el paquete \ud83d\ude0a<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class='ewd-ufaq-bottom ewd-ufaq-page-type-Load_More' data-currentpage='0'><form><input type='hidden' name='include_category' value='preguntas-sobre-el-envio-y-entrega' id='ufaq-include-category' \/><input type='hidden' name='exclude_category' value='' id='ufaq-exclude-category' \/><input type='hidden' name='orderby' value='meta_value_num' id='ufaq-orderby' \/><input type='hidden' name='order' value='ASC' id='ufaq-order' \/><input type='hidden' name='post_count' value='-1' id='ufaq-post-count' \/><input type='hidden' name='current_url' value='\/es\/wp-json\/wp\/v2\/pages\/36137\/' id='ufaq-current-url' \/><\/form><div class='ewd-ufaq-load-more ewd-ufaq-hidden'><h4>Load More<\/h4><\/div><\/div>\n<\/div><\/section> <div  style='height:40px' class='hr hr-invisible   wbq_hide_on_mobile'><span class='hr-inner ' ><span class='hr-inner-style'><\/span><\/span><\/div> <\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='wbq_landing_section_1'  class='avia-section main_color avia-section-default avia-no-border-styling av-section-color-overlay-active avia-bg-style-scroll   container_wrap sidebar_right' style='background-color: #f0e6dc;  '  ><div class='av-section-color-overlay-wrap'><div class='av-section-color-overlay' style='opacity: 0.5; background-image: url(https:\/\/www.zapptales.com\/wp-content\/uploads\/2016\/03\/symphony.png); background-repeat: repeat;'><\/div><div class='container' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-36137'><div class='entry-content-wrapper clearfix'> <section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><h3>\u00bfTienes alguna otra pregunta?<\/h3>\n<\/div><\/section> <section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><p> \u00a1Cont\u00e1ctanos! 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