{"id":36378,"date":"2019-08-30T14:24:09","date_gmt":"2019-08-30T12:24:09","guid":{"rendered":"https:\/\/www.zapptales.com\/?page_id=36378"},"modified":"2020-07-09T11:20:28","modified_gmt":"2020-07-09T09:20:28","slug":"preguntas-sobre-las-apps-y-el-upload-de-tu-chat-app","status":"publish","type":"page","link":"https:\/\/www.zapptales.com\/es\/preguntas-sobre-las-apps-y-el-upload-de-tu-chat-app\/","title":{"rendered":"Preguntas sobre las apps y el upload de tu chat &#8211; app"},"content":{"rendered":"<div id='full_slider_1'  class='avia-fullwidth-slider main_color avia-shadow   avia-builder-el-0  el_before_av_one_full  avia-builder-el-first  wbq_hide_on_mobile  container_wrap sidebar_right' style=' '  ><div   data-size='featured'  data-lightbox_size='large'  data-animation='slide'  data-conditional_play=''  data-ids='34071'  data-video_counter='0'  data-autoplay='false'  data-bg_slider='false'  data-slide_height=''  data-handle='av_slideshow_full'  data-interval='5'  data-class=' '  data-el_id=''  data-css_id=''  data-scroll_down=''  data-control_layout='av-control-default'  data-custom_markup=''  data-perma_caption=''  data-autoplay_stopper=''  data-image_attachment=''  data-min_height='0px'  data-src=''  data-position='top left'  data-repeat='no-repeat'  data-attach='scroll'  data-stretch=''  data-default-height='28.666666666667'  class='avia-slideshow avia-slideshow-1  av-control-default av-default-height-applied avia-slideshow-featured av_slideshow_full   avia-slide-slider '  itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><ul class='avia-slideshow-inner ' style='padding-bottom: 20%;' ><li  class=' av-single-slide slide-1 ' ><div data-rel='slideshow-1' class='avia-slide-wrap '   ><img src='https:\/\/www.zapptales.com\/wp-content\/uploads\/2019\/05\/zapptales-support-2-1500x300-1500x300.jpg' width='1500' height='300' title='zapptales-support-2-1500x300' alt=''  itemprop=\"thumbnailUrl\"   \/><\/div><\/li><\/ul><\/div><\/div><div id='after_full_slider_1'  class='main_color av_default_container_wrap container_wrap sidebar_right' style=' '  ><div class='container' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-36378'><div class='entry-content-wrapper clearfix'>\n<div class=\"flex_column av_one_full  flex_column_div av-zero-column-padding first  avia-builder-el-1  el_after_av_slideshow_full  el_before_av_hr  avia-builder-el-first  wbq_hide_on_desktop \" style='border-width:1px; border-color:#e0e0e0; border-style:solid; border-radius:0px; '><p><div  class='avia-image-container  av-styling-    avia-builder-el-2  el_before_av_textblock  avia-builder-el-first  avia-align-center '  itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\"  ><div class='avia-image-container-inner'><div class='avia-image-overlay-wrap'><img class='avia_image' src='https:\/\/www.zapptales.com\/wp-content\/uploads\/2019\/06\/Fragen-zum-Chat-Upload-und-unseren-Apps.png' alt='Fragen zum Chat Upload und unseren Apps' title='Fragen zum Chat Upload und unseren Apps' height=\"128\" width=\"128\"  itemprop=\"thumbnailUrl\"  \/><\/div><\/div><\/div><br \/>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><h3 style=\"text-align: center;\">Preguntas sobre las apps y el upload de tu chat<\/h3>\n<\/div><\/section><br \/>\n<div  style='height:25px' class='hr hr-invisible   avia-builder-el-4  el_after_av_textblock  avia-builder-el-last  wbq_hide_on_desktop'><span class='hr-inner ' ><span class='hr-inner-style'><\/span><\/span><\/div><\/p><\/div>\n<div  style='height:1px; margin-top:-25px'  class='hr hr-invisible   avia-builder-el-5  el_after_av_one_full  el_before_av_heading  wbq_hide_on_mobile'><span class='hr-inner ' ><span class='hr-inner-style'><\/span><\/span><\/div>\n<div  style='padding-bottom:10px; ' class='av-special-heading av-special-heading-h1  blockquote modern-quote  avia-builder-el-6  el_after_av_hr  el_before_av_hr  wbq_hide_on_mobile '><h1 class='av-special-heading-tag '  itemprop=\"headline\"  >Preguntas sobre las apps y el upload de tu chat<\/h1><div class='special-heading-border'><div class='special-heading-inner-border' ><\/div><\/div><\/div>\n<div  style='height:25px' class='hr hr-invisible   avia-builder-el-7  el_after_av_heading  el_before_av_textblock '><span class='hr-inner ' ><span class='hr-inner-style'><\/span><\/span><\/div>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><h3>App de iPhone<\/h3>\n<\/div><\/section>\n<div  style='height:25px' class='hr hr-invisible   avia-builder-el-9  el_after_av_textblock  el_before_av_textblock '><span class='hr-inner ' ><span class='hr-inner-style'><\/span><\/span><\/div>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><div class='ufaq-faq-list' id='ufaq-faq-list'><style>.ewd-ufaq-post-margin-symbol span {\nfont-family:'ewd-toggle-icon'!important;\n}<\/style><style>.ewd-ufaq-post-margin-symbol { color:#780091 !important;}\n.ewd-ufaq-post-margin-symbol span { }\n.ufaq-faq-display-style-Block.ewd-ufaq-post-active, .ufaq-faq-display-style-Block.ewd-ufaq-post-active a,.ufaq-faq-display-style-Block:hover, .ufaq-faq-display-style-Block:hover a, .ufaq-faq-display-style-Block:hover h4 { background-color:#f0e6dc !important;color:#780091 !important;}\n.ufaq-faq-display-style-Border_Block.ewd-ufaq-post-active, .ufaq-faq-display-style-Border_Block:hover, .ufaq-faq-display-style-Border_Block:hover h1, .ufaq-faq-display-style-Border_Block:hover h2, .ufaq-faq-display-style-Border_Block:hover h3, .ufaq-faq-display-style-Border_Block:hover h4, .ufaq-faq-display-style-Border_Block:hover h5, .ufaq-faq-display-style-Border_Block:hover h6 { background-color:#f0e6dc !important;color:#780091 !important;}\n.ufaq-faq-display-style-Border_Block .ufaq-faq-body { border-color:#f0e6dc !important;}\n.ufaq-faq-display-style-Border_Block .comment-reply-title, .ufaq-faq-display-style-Border_Block:hover .comment-reply-title { background-color: transparent !important;}\ndiv.ufaq-faq-category-title h4 h4 { color:#424242 !important;}\n.ufaq-faq-header-title a{ color:#424242 !important;margin:10px !important;}\ndiv.ufaq-faq-title h4 { color:#424242 !important;margin:10px !important;}\n.ewd-ufaq-post-margin-symbol { margin-top:2px !important;}\ndiv.ufaq-faq-post p { color:#424242 !important;margin:10px !important;}\ndiv.ufaq-faq-body, .ufaq-faq-display-style-Border_Block .ufaq-faq-body { color:#424242 !important;}\ndiv.ewd-ufaq-author-date { color:#424242 !important;}\ndiv.ufaq-faq-categories, div.ufaq-faq-tags { color:#424242 !important;}\n<\/style><script language='JavaScript' type='text\/javascript'>var faq_accordion = true;var faq_scroll = true;var reveal_effect = 'none';<\/script><div class='ewd-ufaq-faqs'><div class='ufaq-faq-div ufaq-faq-column-count-One ufaq-faq-responsive-columns-No ufaq-faq-display-style-Block' id='ufaq-post-V1m-36233-0' data-postid='V1m-36233-0'><div class='ufaq-faq-title ufaq-faq-toggle' id='ufaq-title-36233' data-postid='V1m-36233-0'><a class='ewd-ufaq-post-margin'  href='https:\/\/www.zapptales.com\/es\/ufaq\/no-parece-avanzar-la-carga-del-chat-que-puedo-hacer\/'><div class='ewd-ufaq-post-margin-symbol ' id='ewd-ufaq-post-margin-symbol-V1m-36233-0'><span id='ewd-ufaq-post-symbol-V1m-36233-0'>a<\/span><\/div><div class='ufaq-faq-title-text'><h4>No parece avanzar la carga del chat. \u00bfQu\u00e9 puedo hacer?<\/h4><\/div><div class='ewd-ufaq-clear'><\/div><\/a><\/div><div class='ufaq-faq-body ufaq-body-36233 ewd-ufaq-hidden' id='ufaq-body-V1m-36233-0'><div class='ewd-ufaq-post-margin ufaq-faq-post' id='ufaq-post-36233'>Si el proceso de carga del chat se interrumpe o parece no avanzar recomendamos probar lo siguiente:\n<ol>\n \t<li>Aseg\u00farate de que tienes instalada\u00a0<strong>la \u00faltima versi\u00f3n de la app<\/strong>. Si no es as\u00ed te pedimos que la actualices a trav\u00e9s del app store.<\/li>\n \t<li>A veces el iPhone tiene\u00a0<strong>dificultades con trabajar un volumen de datos<\/strong>\u00a0tan grande y no es capaz de cargar el chat si hay varias aplicaciones abiertas. Por eso te recomendamos cerrar todas las dem\u00e1s aplicaciones (haciendo doble click en el boton home y deslizando las apps hacia arriba) y volver a probar la carga del chat.<\/li>\n \t<li>En ocasiones puede pasar que\u00a0<strong>falte espacio libre en el disco duro del iPhone<\/strong>. Comprueba por favor en los ajustes de tu iPhone si queda suficiente espacio libre (al menos 2 Gb). Si no es as\u00ed tendr\u00edas que liberar algo de espacio en tu m\u00f3vil. Esto se puede conseguir borrando archivos que ocupen mucha memoria (como videos), archivos temporales o vaciando los datos temporales de Safari.<\/li>\n \t<li>Si se trata de un\u00a0<strong>chat muy largo con muchos datos adjuntos<\/strong>, es posible que nuestra app no sea capaz de procesar el chat. En este caso te pedimos que subas el chat a trav\u00e9s de iCloud.\u00a0<a href=\"https:\/\/www.zapptales.com\/es\/envia-tu-chat-por-email\/\"><strong>Aqu\u00ed<\/strong><\/a> te explicamos c\u00f3mo funciona \ud83d\ude0a<\/li>\n<\/ol>\nSi despu\u00e9s de aplicar estas medidas sigue sin funcionar la carga del chat te pedimos que contactes a nuestro support (<a href=\"mailto:support@zappatales.com\">support@zappatales.com<\/a>).<\/div><\/div><\/div><div class='ufaq-faq-div ufaq-faq-column-count-One ufaq-faq-responsive-columns-No ufaq-faq-display-style-Block' id='ufaq-post-V1m-36235-1' data-postid='V1m-36235-1'><div class='ufaq-faq-title ufaq-faq-toggle' id='ufaq-title-36235' data-postid='V1m-36235-1'><a class='ewd-ufaq-post-margin'  href='https:\/\/www.zapptales.com\/es\/ufaq\/la-app-se-cuelga\/'><div class='ewd-ufaq-post-margin-symbol ' id='ewd-ufaq-post-margin-symbol-V1m-36235-1'><span id='ewd-ufaq-post-symbol-V1m-36235-1'>a<\/span><\/div><div class='ufaq-faq-title-text'><h4>La app se cuelga. \u00bfQu\u00e9 puedo hacer?<\/h4><\/div><div class='ewd-ufaq-clear'><\/div><\/a><\/div><div class='ufaq-faq-body ufaq-body-36235 ewd-ufaq-hidden' id='ufaq-body-V1m-36235-1'><div class='ewd-ufaq-post-margin ufaq-faq-post' id='ufaq-post-36235'><p>Si la app de iPhone se cierra durante el proceso de upload te rogamos comprobar lo siguiente:<\/p>\n<ol>\n<li>Comprueba que tengas\u00a0<strong>la \u00faltima versi\u00f3n de nuestra aplicaci\u00f3n<\/strong>. Puedes comprobar esto en el App Store.<\/li>\n<li>Cierra por completo todas\u00a0<strong>las otras aplicaciones que tengas abiertas<\/strong>\u00a0(doble click sobre el bot\u00f3n Home y deslizar todas las apps hacia arriba).<\/li>\n<li>Comprueba que tengas\u00a0<strong>al menos 2Gb de espacio libre en tu iPhone<\/strong>. Puedes comprobar esto en los ajustes de tu iPhone. Si no es as\u00ed, tendr\u00edas que liberar espacio, por ejemplo borrando archivos muy grandes como videos o archivos temporales.<\/li>\n<li>Si se trata de un chat\u00a0<strong>muy largo con muchos datos adjuntos<\/strong>\u00a0es posible que sea demasiado para nuestra app. En este caso te recomendamos exportar el chat por email (iCloud).\u00a0<a href=\"https:\/\/www.zapptales.com\/es\/envia-tu-chat-por-email\/\"><strong>Aqu\u00ed<\/strong><\/a> te explicamos c\u00f3mo funciona \ud83d\ude0a<\/li>\n<\/ol>\n<p>Si sigues teniendo problemas para subir tu chat contacta a nuestro\u00a0<a href=\"mailto:support@zapptales.com\">support@zapptales.com<\/a>.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class='ewd-ufaq-bottom ewd-ufaq-page-type-Load_More' data-currentpage='0'><form><input type='hidden' name='include_category' value='iphone-chat-export-es' id='ufaq-include-category' \/><input type='hidden' name='exclude_category' value='' id='ufaq-exclude-category' \/><input type='hidden' name='orderby' value='meta_value_num' id='ufaq-orderby' \/><input type='hidden' name='order' value='ASC' id='ufaq-order' \/><input type='hidden' name='post_count' value='-1' id='ufaq-post-count' \/><input type='hidden' name='current_url' value='\/es\/wp-json\/wp\/v2\/pages\/36378\/' id='ufaq-current-url' \/><\/form><div class='ewd-ufaq-load-more ewd-ufaq-hidden'><h4>Load More<\/h4><\/div><\/div>\n<\/div><\/section>\n<div  style='height:65px' class='hr hr-invisible  '><span class='hr-inner ' ><span class='hr-inner-style'><\/span><\/span><\/div>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><h3>App de Android<\/h3>\n<\/div><\/section>\n<div  style='height:25px' class='hr hr-invisible  '><span class='hr-inner ' ><span class='hr-inner-style'><\/span><\/span><\/div>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><div class='ufaq-faq-list' id='ufaq-faq-list'><style>.ewd-ufaq-post-margin-symbol span {\nfont-family:'ewd-toggle-icon'!important;\n}<\/style><style>.ewd-ufaq-post-margin-symbol { color:#780091 !important;}\n.ewd-ufaq-post-margin-symbol span { }\n.ufaq-faq-display-style-Block.ewd-ufaq-post-active, .ufaq-faq-display-style-Block.ewd-ufaq-post-active a,.ufaq-faq-display-style-Block:hover, .ufaq-faq-display-style-Block:hover a, .ufaq-faq-display-style-Block:hover h4 { background-color:#f0e6dc !important;color:#780091 !important;}\n.ufaq-faq-display-style-Border_Block.ewd-ufaq-post-active, .ufaq-faq-display-style-Border_Block:hover, .ufaq-faq-display-style-Border_Block:hover h1, .ufaq-faq-display-style-Border_Block:hover h2, .ufaq-faq-display-style-Border_Block:hover h3, .ufaq-faq-display-style-Border_Block:hover h4, .ufaq-faq-display-style-Border_Block:hover h5, .ufaq-faq-display-style-Border_Block:hover h6 { background-color:#f0e6dc !important;color:#780091 !important;}\n.ufaq-faq-display-style-Border_Block .ufaq-faq-body { border-color:#f0e6dc !important;}\n.ufaq-faq-display-style-Border_Block .comment-reply-title, .ufaq-faq-display-style-Border_Block:hover .comment-reply-title { background-color: transparent !important;}\ndiv.ufaq-faq-category-title h4 h4 { color:#424242 !important;}\n.ufaq-faq-header-title a{ color:#424242 !important;margin:10px !important;}\ndiv.ufaq-faq-title h4 { color:#424242 !important;margin:10px !important;}\n.ewd-ufaq-post-margin-symbol { margin-top:2px !important;}\ndiv.ufaq-faq-post p { color:#424242 !important;margin:10px !important;}\ndiv.ufaq-faq-body, .ufaq-faq-display-style-Border_Block .ufaq-faq-body { color:#424242 !important;}\ndiv.ewd-ufaq-author-date { color:#424242 !important;}\ndiv.ufaq-faq-categories, div.ufaq-faq-tags { color:#424242 !important;}\n<\/style><script language='JavaScript' type='text\/javascript'>var faq_accordion = true;var faq_scroll = true;var reveal_effect = 'none';<\/script><div class='ewd-ufaq-faqs'><div class='ufaq-faq-div ufaq-faq-column-count-One ufaq-faq-responsive-columns-No ufaq-faq-display-style-Block' id='ufaq-post-ODo-36239-0' data-postid='ODo-36239-0'><div class='ufaq-faq-title ufaq-faq-toggle' id='ufaq-title-36239' data-postid='ODo-36239-0'><a class='ewd-ufaq-post-margin'  href='https:\/\/www.zapptales.com\/es\/ufaq\/la-app-se-cuelga-que-puedo-hacer\/'><div class='ewd-ufaq-post-margin-symbol ' id='ewd-ufaq-post-margin-symbol-ODo-36239-0'><span id='ewd-ufaq-post-symbol-ODo-36239-0'>a<\/span><\/div><div class='ufaq-faq-title-text'><h4>La app se cuelga. \u00bfQu\u00e9 puedo hacer?<\/h4><\/div><div class='ewd-ufaq-clear'><\/div><\/a><\/div><div class='ufaq-faq-body ufaq-body-36239 ewd-ufaq-hidden' id='ufaq-body-ODo-36239-0'><div class='ewd-ufaq-post-margin ufaq-faq-post' id='ufaq-post-36239'><p>Comprueba que tengas la\u00a0<strong>\u00faltima versi\u00f3n<\/strong>\u00a0de nuestra app. Si la app se cuelga,\u00a0<strong>ci\u00e9rrala<\/strong>\u00a0<strong>por completo<\/strong>\u00a0y vuelve a iniciar el proceso.<\/p>\n<p>Si sigue fallando contacta a nuestro\u00a0<a href=\"mailto:support@zapptales.com\">support@zapptales.com<\/a>, por favor. Seguro que encontramos una soluci\u00f3n \ud83d\ude0a<\/p>\n<\/div><\/div><\/div><div class='ufaq-faq-div ufaq-faq-column-count-One ufaq-faq-responsive-columns-No ufaq-faq-display-style-Block' id='ufaq-post-ODo-36243-1' data-postid='ODo-36243-1'><div class='ufaq-faq-title ufaq-faq-toggle' id='ufaq-title-36243' data-postid='ODo-36243-1'><a class='ewd-ufaq-post-margin'  href='https:\/\/www.zapptales.com\/es\/ufaq\/por-que-tengo-que-seleccionar-mi-nombre\/'><div class='ewd-ufaq-post-margin-symbol ' id='ewd-ufaq-post-margin-symbol-ODo-36243-1'><span id='ewd-ufaq-post-symbol-ODo-36243-1'>a<\/span><\/div><div class='ufaq-faq-title-text'><h4>\u00bfPor qu\u00e9 tengo que seleccionar mi nombre?<\/h4><\/div><div class='ewd-ufaq-clear'><\/div><\/a><\/div><div class='ufaq-faq-body ufaq-body-36243 ewd-ufaq-hidden' id='ufaq-body-ODo-36243-1'><div class='ewd-ufaq-post-margin ufaq-faq-post' id='ufaq-post-36243'><p>WhatsApp guarda los archivos en\u00a0<strong>dos carpetas separadas<\/strong>: Una para\u00a0<strong>archivos enviados<\/strong>\u00a0y otra para\u00a0<strong>archivos recibidos<\/strong>. Al seleccionar tu nombre nuestra app puede saber en qu\u00e9 carpeta se encuentran los archivos que has enviado t\u00fa y en qu\u00e9 carpeta est\u00e1n los archivos que has recibido. De esta forma la app puede encontrar los archivos m\u00e1s r\u00e1pidamente y con mayor precisi\u00f3n.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class='ewd-ufaq-bottom ewd-ufaq-page-type-Load_More' data-currentpage='0'><form><input type='hidden' name='include_category' value='android-chat-export-es-es' id='ufaq-include-category' \/><input type='hidden' name='exclude_category' value='' id='ufaq-exclude-category' \/><input type='hidden' name='orderby' value='meta_value_num' id='ufaq-orderby' \/><input type='hidden' name='order' value='ASC' id='ufaq-order' \/><input type='hidden' name='post_count' value='-1' id='ufaq-post-count' \/><input type='hidden' name='current_url' value='\/es\/wp-json\/wp\/v2\/pages\/36378\/' id='ufaq-current-url' \/><\/form><div class='ewd-ufaq-load-more ewd-ufaq-hidden'><h4>Load More<\/h4><\/div><\/div>\n<\/div><\/section>\n<div  style='height:65px' class='hr hr-invisible  '><span class='hr-inner ' ><span class='hr-inner-style'><\/span><\/span><\/div>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><h3>Preguntas sobre el upload de tu chat<\/h3>\n<\/div><\/section>\n<div  style='height:25px' class='hr hr-invisible  '><span class='hr-inner ' ><span class='hr-inner-style'><\/span><\/span><\/div>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><div class='ufaq-faq-list' id='ufaq-faq-list'><style>.ewd-ufaq-post-margin-symbol span {\nfont-family:'ewd-toggle-icon'!important;\n}<\/style><style>.ewd-ufaq-post-margin-symbol { color:#780091 !important;}\n.ewd-ufaq-post-margin-symbol span { }\n.ufaq-faq-display-style-Block.ewd-ufaq-post-active, .ufaq-faq-display-style-Block.ewd-ufaq-post-active a,.ufaq-faq-display-style-Block:hover, .ufaq-faq-display-style-Block:hover a, .ufaq-faq-display-style-Block:hover h4 { background-color:#f0e6dc !important;color:#780091 !important;}\n.ufaq-faq-display-style-Border_Block.ewd-ufaq-post-active, .ufaq-faq-display-style-Border_Block:hover, .ufaq-faq-display-style-Border_Block:hover h1, .ufaq-faq-display-style-Border_Block:hover h2, .ufaq-faq-display-style-Border_Block:hover h3, .ufaq-faq-display-style-Border_Block:hover h4, .ufaq-faq-display-style-Border_Block:hover h5, .ufaq-faq-display-style-Border_Block:hover h6 { background-color:#f0e6dc !important;color:#780091 !important;}\n.ufaq-faq-display-style-Border_Block .ufaq-faq-body { border-color:#f0e6dc !important;}\n.ufaq-faq-display-style-Border_Block .comment-reply-title, .ufaq-faq-display-style-Border_Block:hover .comment-reply-title { background-color: transparent !important;}\ndiv.ufaq-faq-category-title h4 h4 { color:#424242 !important;}\n.ufaq-faq-header-title a{ color:#424242 !important;margin:10px !important;}\ndiv.ufaq-faq-title h4 { color:#424242 !important;margin:10px !important;}\n.ewd-ufaq-post-margin-symbol { margin-top:2px !important;}\ndiv.ufaq-faq-post p { color:#424242 !important;margin:10px !important;}\ndiv.ufaq-faq-body, .ufaq-faq-display-style-Border_Block .ufaq-faq-body { color:#424242 !important;}\ndiv.ewd-ufaq-author-date { color:#424242 !important;}\ndiv.ufaq-faq-categories, div.ufaq-faq-tags { color:#424242 !important;}\n<\/style><script language='JavaScript' type='text\/javascript'>var faq_accordion = true;var faq_scroll = true;var reveal_effect = 'none';<\/script><div class='ewd-ufaq-faqs'><div class='ufaq-faq-div ufaq-faq-column-count-One ufaq-faq-responsive-columns-No ufaq-faq-display-style-Block' id='ufaq-post-RwS-36245-0' data-postid='RwS-36245-0'><div class='ufaq-faq-title ufaq-faq-toggle' id='ufaq-title-36245' data-postid='RwS-36245-0'><a class='ewd-ufaq-post-margin'  href='https:\/\/www.zapptales.com\/es\/ufaq\/como-puedo-subir-el-chat-de-whatsapp-por-email\/'><div class='ewd-ufaq-post-margin-symbol ' id='ewd-ufaq-post-margin-symbol-RwS-36245-0'><span id='ewd-ufaq-post-symbol-RwS-36245-0'>a<\/span><\/div><div class='ufaq-faq-title-text'><h4>\u00bfC\u00f3mo puedo subir el chat de WhatsApp por email?<\/h4><\/div><div class='ewd-ufaq-clear'><\/div><\/a><\/div><div class='ufaq-faq-body ufaq-body-36245 ewd-ufaq-hidden' id='ufaq-body-RwS-36245-0'><div class='ewd-ufaq-post-margin ufaq-faq-post' id='ufaq-post-36245'><p>La app es la forma m\u00e1s r\u00e1pida y f\u00e1cil de subir tu chat de WhatsApp a zapptales. Pero si tu chat es muy largo con muchos archivos multimedia y nuestra app no puede procesarlo, o si no quieres instalar una app, tambi\u00e9n tienes la posibilidad de enviar tu chat a trav\u00e9s de un email.\u00a0<a href=\"https:\/\/www.zapptales.com\/es\/envia-chat-por-email\/\">Aqu\u00ed\u00a0te explicaremos los pasos a seguir<i class=\"fa fa-long-arrow-right\"><\/i><\/a>.<\/p>\n<\/div><\/div><\/div><div class='ufaq-faq-div ufaq-faq-column-count-One ufaq-faq-responsive-columns-No ufaq-faq-display-style-Block' id='ufaq-post-RwS-36247-1' data-postid='RwS-36247-1'><div class='ufaq-faq-title ufaq-faq-toggle' id='ufaq-title-36247' data-postid='RwS-36247-1'><a class='ewd-ufaq-post-margin'  href='https:\/\/www.zapptales.com\/es\/ufaq\/tengo-el-chat-ya-guardado-en-un-pdf-o-documento-word-puedo-subir-este-archivo-a-zapptales\/'><div class='ewd-ufaq-post-margin-symbol ' id='ewd-ufaq-post-margin-symbol-RwS-36247-1'><span id='ewd-ufaq-post-symbol-RwS-36247-1'>a<\/span><\/div><div class='ufaq-faq-title-text'><h4>Tengo el chat ya guardado en un PDF o documento Word. \u00bfPuedo subir este archivo a zapptales?<\/h4><\/div><div class='ewd-ufaq-clear'><\/div><\/a><\/div><div class='ufaq-faq-body ufaq-body-36247 ewd-ufaq-hidden' id='ufaq-body-RwS-36247-1'><div class='ewd-ufaq-post-margin ufaq-faq-post' id='ufaq-post-36247'><p>Por normal general s\u00ed, pero en este caso te pedimos contactar a nuestro soporte t\u00e9cnico (<a href=\"mailto:support@zapptales.com\">support@zapptales.com<\/a>) para que podamos comprobar si es posible procesar tu archivo PDF o Word.<\/p>\n<\/div><\/div><\/div><div class='ufaq-faq-div ufaq-faq-column-count-One ufaq-faq-responsive-columns-No ufaq-faq-display-style-Block' id='ufaq-post-RwS-36249-2' data-postid='RwS-36249-2'><div class='ufaq-faq-title ufaq-faq-toggle' id='ufaq-title-36249' data-postid='RwS-36249-2'><a class='ewd-ufaq-post-margin'  href='https:\/\/www.zapptales.com\/es\/ufaq\/tengo-el-chat-guardado-en-un-email-puedo-enviar-este-email-a-zapptales\/'><div class='ewd-ufaq-post-margin-symbol ' id='ewd-ufaq-post-margin-symbol-RwS-36249-2'><span id='ewd-ufaq-post-symbol-RwS-36249-2'>a<\/span><\/div><div class='ufaq-faq-title-text'><h4>Tengo el chat guardado en un email. \u00bfPuedo enviar este email a zapptales?<\/h4><\/div><div class='ewd-ufaq-clear'><\/div><\/a><\/div><div class='ufaq-faq-body ufaq-body-36249 ewd-ufaq-hidden' id='ufaq-body-RwS-36249-2'><div class='ewd-ufaq-post-margin ufaq-faq-post' id='ufaq-post-36249'><p>S\u00ed. En este caso tienes que reenviar el email con el chat adjunto a\u00a0<a href=\"mailto:es@zapptales.com\">es@zapptales.com<\/a>. A continuaci\u00f3n tu chat ser\u00e1 procesado por nuestro software y recibir\u00e1s un email con tus datos de acceso.<\/p>\n<\/div><\/div><\/div><div class='ufaq-faq-div ufaq-faq-column-count-One ufaq-faq-responsive-columns-No ufaq-faq-display-style-Block' id='ufaq-post-RwS-36251-3' data-postid='RwS-36251-3'><div class='ufaq-faq-title ufaq-faq-toggle' id='ufaq-title-36251' data-postid='RwS-36251-3'><a class='ewd-ufaq-post-margin'  href='https:\/\/www.zapptales.com\/es\/ufaq\/no-he-recibido-ningun-email-con-mis-datos-de-acceso-por-que\/'><div class='ewd-ufaq-post-margin-symbol ' id='ewd-ufaq-post-margin-symbol-RwS-36251-3'><span id='ewd-ufaq-post-symbol-RwS-36251-3'>a<\/span><\/div><div class='ufaq-faq-title-text'><h4>No he recibido ning\u00fan email con mis datos de acceso. \u00bfPor qu\u00e9?<\/h4><\/div><div class='ewd-ufaq-clear'><\/div><\/a><\/div><div class='ufaq-faq-body ufaq-body-36251 ewd-ufaq-hidden' id='ufaq-body-RwS-36251-3'><div class='ewd-ufaq-post-margin ufaq-faq-post' id='ufaq-post-36251'><p>Para empezar ten en cuenta, por favor, que el proceso de preparaci\u00f3n de tu chat puede llegar a tarda una hora o m\u00e1s en el caso de tratarse de un chat muy largo.<\/p>\n<p>Pero si a\u00fan pasado este tiempo sigues sin recibir ning\u00fan email te pedimos comprobar lo siguiente:<\/p>\n<ul>\n<li>Si nuestro email se encuentra en tu carpeta spam<\/li>\n<li>Si tu chat se ha subido correctamente. Podr\u00eda ser, por ejemplo, que el chat a\u00fan se encuentre en tu bandeja de salida en el caso de haberlo enviado por email<\/li>\n<\/ul>\n<p>Si sigues sin recibir nuestro email por favor contacta a nuestro soporte t\u00e9cnico (<a href=\"mailto:support@zapptales.com\">support@zapptales.com<\/a>) para que podamos comprobar qu\u00e9 ha pasado.<\/p>\n<\/div><\/div><\/div><div class='ufaq-faq-div ufaq-faq-column-count-One ufaq-faq-responsive-columns-No ufaq-faq-display-style-Block' id='ufaq-post-RwS-36253-4' data-postid='RwS-36253-4'><div class='ufaq-faq-title ufaq-faq-toggle' id='ufaq-title-36253' data-postid='RwS-36253-4'><a class='ewd-ufaq-post-margin'  href='https:\/\/www.zapptales.com\/es\/ufaq\/he-recibido-un-email-de-error-por-que\/'><div class='ewd-ufaq-post-margin-symbol ' id='ewd-ufaq-post-margin-symbol-RwS-36253-4'><span id='ewd-ufaq-post-symbol-RwS-36253-4'>a<\/span><\/div><div class='ufaq-faq-title-text'><h4>He recibido un email de error. \u00bfPor qu\u00e9?<\/h4><\/div><div class='ewd-ufaq-clear'><\/div><\/a><\/div><div class='ufaq-faq-body ufaq-body-36253 ewd-ufaq-hidden' id='ufaq-body-RwS-36253-4'><div class='ewd-ufaq-post-margin ufaq-faq-post' id='ufaq-post-36253'><p>Si has recibido un email nuestro informando de que no se ha podido procesar tu chat es porque ha habido alg\u00fan fallo en el procesamiento de tus datos. En este caso te pedimos contactar a nuestro soporte t\u00e9cnico (<a href=\"mailto:support@zapptales.com\">support@zapptales.com<\/a>) para que podamos comprobar qu\u00e9 ha pasado. Seguro que encontramos una soluci\u00f3n \ud83d\ude0a<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class='ewd-ufaq-bottom ewd-ufaq-page-type-Load_More' data-currentpage='0'><form><input type='hidden' name='include_category' value='preguntas-generales-sobre-el-upload-de-tu-chat-es-whatsapp' id='ufaq-include-category' \/><input type='hidden' name='exclude_category' value='' id='ufaq-exclude-category' \/><input type='hidden' name='orderby' value='meta_value_num' id='ufaq-orderby' \/><input type='hidden' name='order' value='ASC' id='ufaq-order' \/><input type='hidden' name='post_count' value='-1' id='ufaq-post-count' \/><input type='hidden' name='current_url' value='\/es\/wp-json\/wp\/v2\/pages\/36378\/' id='ufaq-current-url' \/><\/form><div class='ewd-ufaq-load-more ewd-ufaq-hidden'><h4>Load More<\/h4><\/div><\/div>\n<\/div><\/section>\n<div  style='height:40px' class='hr hr-invisible   wbq_hide_on_mobile'><span class='hr-inner ' ><span class='hr-inner-style'><\/span><\/span><\/div>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='wbq_landing_section_1'  class='avia-section main_color avia-section-default avia-no-border-styling av-section-color-overlay-active avia-bg-style-scroll   container_wrap sidebar_right' style='background-color: #f0e6dc;  '  ><div class='av-section-color-overlay-wrap'><div class='av-section-color-overlay' style='opacity: 0.5; background-image: url(https:\/\/www.zapptales.com\/wp-content\/uploads\/2016\/03\/symphony.png); background-repeat: repeat;'><\/div><div class='container' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-36378'><div class='entry-content-wrapper clearfix'>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><h3>\u00bfTienes alguna otra pregunta?<\/h3>\n<\/div><\/section>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><p>\u00a1Cont\u00e1ctanos! Estaremos encantados de ayudarte \ud83d\ude0a<br \/>\nPuedes contactarnos por:<\/p>\n<\/div><\/section>\n<div  style='height:25px' class='hr hr-invisible  '><span class='hr-inner ' ><span class='hr-inner-style'><\/span><\/span><\/div>\n<div class=\"flex_column av_one_third  flex_column_div av-zero-column-padding first  \" style='border-radius:0px; '><p><div  class='avia-image-container  av-styling-    avia-align-center '  itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\"  ><div class='avia-image-container-inner'><div class='avia-image-overlay-wrap'><img class='avia_image' src='https:\/\/www.zapptales.com\/wp-content\/uploads\/2018\/04\/2709.png' alt='' title='2709' height=\"128\" width=\"128\"  itemprop=\"thumbnailUrl\"  \/><\/div><\/div><\/div><br \/>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><p style=\"text-align: center;\"><strong>\u00a0Email<\/strong><\/p>\n<p style=\"text-align: center;\"><a href=\"mailto:support@zapptales.com?subject=Anfrage%20ueber%20\/es\/preguntas-sobre-las-apps-y-el-upload-de-tu-chat-app\/%20(App%20E-Mail)\">support@zapptales.com<\/a><\/p>\n<p style=\"text-align: center;\">Cada d\u00eda de 8h a 22h<\/p>\n<p style=\"text-align: center;\">\n<p style=\"text-align: center;\">\n<\/div><\/section><\/p><\/div><div class=\"flex_column av_one_third  flex_column_div av-zero-column-padding   \" style='border-radius:0px; '><p><div  class='avia-image-container  av-styling-    avia-align-center '  itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\"  ><div class='avia-image-container-inner'><div class='avia-image-overlay-wrap'><img class='avia_image' src='https:\/\/www.zapptales.com\/wp-content\/uploads\/2019\/06\/Live-Chat.png' alt='Telefon' title='Live Chat' height=\"128\" width=\"128\"  itemprop=\"thumbnailUrl\"  \/><\/div><\/div><\/div><br \/>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><p style=\"text-align: center;\"><strong>Live Chat<\/strong><\/p>\n<p style=\"text-align: center;\">Disponible en la p\u00e1gina de edici\u00f3n<\/p>\n<p style=\"text-align: center;\">Lun-Juev de 8:30h a 20:00h (CET)<br \/>\nVie de 8:30h a 17:00h (CET)<\/p>\n<\/div><\/section><\/p><\/div><div class=\"flex_column av_one_third  flex_column_div av-zero-column-padding   \" style='border-radius:0px; '><p><div  class='avia-image-container  av-styling-    avia-align-center '  itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\"  ><div class='avia-image-container-inner'><div class='avia-image-overlay-wrap'><a href='https:\/\/www.facebook.com\/msg\/zapptales\/' class='avia_image'  ><img class='avia_image ' src='https:\/\/www.zapptales.com\/wp-content\/uploads\/2019\/06\/Facebook-Messenger.png' alt='Facebook Messenger' title='Facebook-Messenger'  itemprop=\"thumbnailUrl\"  \/><\/a><\/div><\/div><\/div><br \/>\n<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><p style=\"text-align: center;\"><strong>Facebook Messenger<\/strong><\/p>\n<p style=\"text-align: center;\">Haga clic en la parte superior de la ventana de di\u00e1logo<br \/>\nLogotipo de Facebook Messenger<\/p>\n<p style=\"text-align: center;\">Lun-Juev de 8:30h a 20:00h (CET)<br \/>\nVie de 8:30h a 17:00h (CET)<\/p>\n<\/div><\/section><\/p><\/div><\/div><\/div><\/div><!-- close content main div --><\/div><\/div><\/div><div id='after_section_1'  class='main_color av_default_container_wrap container_wrap sidebar_right' style=' '  ><div class='container' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-36378'><div class='entry-content-wrapper clearfix'>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":19,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-blank.php","meta":[],"_links":{"self":[{"href":"https:\/\/www.zapptales.com\/es\/wp-json\/wp\/v2\/pages\/36378\/"}],"collection":[{"href":"https:\/\/www.zapptales.com\/es\/wp-json\/wp\/v2\/pages\/"}],"about":[{"href":"https:\/\/www.zapptales.com\/es\/wp-json\/wp\/v2\/types\/page\/"}],"author":[{"embeddable":true,"href":"https:\/\/www.zapptales.com\/es\/wp-json\/wp\/v2\/users\/19\/"}],"replies":[{"embeddable":true,"href":"https:\/\/www.zapptales.com\/es\/wp-json\/wp\/v2\/comments\/?post=36378"}],"version-history":[{"count":0,"href":"https:\/\/www.zapptales.com\/es\/wp-json\/wp\/v2\/pages\/36378\/revisions\/"}],"wp:attachment":[{"href":"https:\/\/www.zapptales.com\/es\/wp-json\/wp\/v2\/media\/?parent=36378"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}