Fragen zum Versand und der Lieferung

Questions regarding shipment
and delivery

Questions regarding shipment and delivery

You can track the status of your order at any time here.

Yes, we also offer express delivery. Please contact our support@zapptales.com for more information.

  • Germany: 5 – 7 working days (3.90€)
  • UK & Ireland:
    • Standard: 7 – 9 working days (9.95€)
    • Express: 5 – 7 working days (17.95€)
  • Austria:
    • Standard: 7 – 9 working days (7.95€)
    • Express: 5 – 7 working days (17.95€)
  • Rest of EU:
    • Standard: 7 – 12 working days (7.95€)
    • Express (only NL): 5 – 7 working days (17.95€)
  • Switzerland:
    • Standard: 7 – 10 working days (9.95€*/**)
    • Express: 5 – 7 working days (29.95€*/**)
  • USA, Canada, Hong Kong & Australia:
    • Standard: 12 – 15 working days (24.95€*/**)
    • Express: 7 – 9 working days (39.95€*/**)
  • South America (Argentina, Brazil, Colombia, Mexico):
    • Standard: 15 – 20 working days (24.95€*/**)
    • Express: 7 – 9 working days (45.95€*/**)
  • India: 15 – 20 working days (34.95€*/**)
  • Rest of World: 15 – 20 working days (24.95€ – 39.95€*/**)

The delivery time begins on the first working day after we have received your order.

As soon as your book has been shipped you will receive an e-mail with a tracking number and a link where you can check your shippment status at any time.

*International shippments are with DHL World Premium, which includes the cost of customs clearance as well as import taxes.

** In some cases the international shipping time can take longer than expected due to longer processing times in the customs clearance (in some cases up to 15-20 working days). Please contact our support@zapptales.com for more information.

zapptales ships your book of your WhatsApp or Facebook Messenger chat to almost every country in the world. Should your chosen country not be on the list above, please contact support@zapptales.com to find out more about delivery times and prices.

The book you print of your WhatsApp or Facebook Messenger chat is delivered to you with DHL or UPS.

We have specifically chosen DHL and UPS as our logistics partners for its reliability. All parcels are insured and can be tracked – nationally and internationally.

We have deliberately chosen quality over budget – the personal nature of your very own WhatsApp or Facebook Messenger chat as a book is worth it!

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Do you have any further questions, feedback or compliments?

Then please contact us directly. We look forward to hearing from you 😊
Just use one of the following contact options:

 E-Mail

support@zapptales.com

Daily from 8am to 10pm (CET)

Telefon

Live Chat

Available on the
chat edition page

Mo-Thu from 8:30am to 10pm (CET)
Fr from 8:30am to 5pm

Facebook Messenger

Facebook Messenger

Click the Facebook
Messenger logo above

Daily from 8am to 10pm (CET)