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Questions regarding the
chat edition and missing content

Questions regarding the chat edition and missing content

Solutions for missing content

This can have different reasons:

  • The uploading process hasn’t worked out. This can have different reasons:
    1. You have left the app during the upload and the chat upload has crashed
      • It is very important to not leave the app during the whole uploading process. In case you have left the app, you’d have to upload the chat again in order to have everything on the editing page.
    2. You don’t have a stable Wifi Connection or no Wifi connection at all and with this, the chat upload has crashed
      • Please connect your phone with a stable Wifi connection and reupload the chat
    3. There is a lot of media in your chat
      • If you have more than 1500 media in your chat, we’d recommend you to export the chat via iCloud. With this, it should definitely work. You can follow these instructions to upload it via iCloud.
  • Your media isn’t saved on your phone anymore
    In this case, you’d have to upload the media manually. This works easily via the place holders on the editing page 🙂 Please follow these instructions to do so.

There can be different reasons if you notice that there are media (pictures, photos, videos, voice messages) missing when you visit your chat edition page – and we have a solution for all of them 😉:

  1. Reason: Unfortunately, Android puts a strict limit on the amount of data that can be exported from WhatsApp. This is an Android restriction that we cannot influence.
    Solution: We have developed a solution specifically for this problem: You can upload media you have sent / received via WhatsApp from WebWhatsApp and add them to your chat book. And this is how it’s done: Step-by-step guide
  2. Reason: Our app found only a few pictures, videos or voice messages that clearly fit your chat. Unfortunately, WhatsApp doesn’t give unique IDs to media files that can be used to clearly identify where they belong in your chat. So, our app tries to find the correct media using the date stamp. Unfortunately, there is not always an exact match so our app is only able to upload those files that are a 100% match.
    Solution: We have developed a solution specifically for this problem: You can upload media you have sent / received via WhatsApp from WebWhatsApp and add them to your chat book. And this is how it’s done: Step-by-step guide
  3. Reason: Our app wasn’t able to find the pictures, voice messages and videos because they are not saved on our phone anymore (for example, if you have deleted pictures, voice messages and videos from WhatsApp or your phone) or because you have moved the to a different storage folder, an SD card or Google Drive.
    Solution: You can upload media files manually when you are on our chat edition page. Please follow these instructions to do so.
  4. Reason: If you have chosen the wrong name when your were asked to select your name during the upload process in the app, our app might have gotten confused and wasn’t able to match the media to the correct chat.
    Solution: Please upload you chat again and select the correct name.

Unfortunately, WhatsApp doesn’t export the subtitles underneath the pictures. The good news: You can add them manually 😊 Just activate the “Edit mode” and click on the pen symbol underneath the pictures.

Helpful hint: If you are using your PC to edit your book, you can also open WebWhatsApp in a separate tab to copy and paste the subtitles from your chat into your book 😊

If you’ve already sent the chat without media and it’s still incomplete, you’ve probably reached the limit for the WhatsApp chat export with Android. Unfortunately, Android limits the export to the last 40 thousand messages. This is a limit we cannot influence. However, there are different options to work around it:

 

Option 1:
In case your chat partner has an iPhone you could try to export the chat with it. With an iPhone, it’s no problem to upload the whole chat.


Option 2:
Have you exported the chat to yourself via e-mail earlier? It would then be possible to merge the two parts.

Option 3:
You could copy the messages from web.whatsapp.com and upload them to zapptales. This is how it works:

https://www.zapptales.com/en/copy-messages-and-upload-them-to-zapptales/

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General questions regarding the chat edition

Once you have exported your WhatsApp or Facebook Messenger chat to zapptales, our software stores it for 4 weeks. Every time you return to the chat edition page, this time period starts anew: That means that your most recent status is always saved for another 4 weeks. After these 4 weeks, your chat is automatically deleted in order to protect your data. But don’t worry, we will send you a reminder shortly before the 4 weeks are over.

You want to print your WhatsApp or Facebook Messenger chat as a book, but you need more time to edit it? Not a problem! Just let us know and we can extend this period for you (support@zapptales.com).

All your settings are saved automatically. So, if you have to interrupt the editing process or if you simply need a small break, you can just close your browser. To return to your personal chat edition page, just click on the link we have sent you in the email ‘We have received your chat’. That way, you can continue creating your book at any time and print your most treasured Whatsapp conversations.

You can add your favourite picture as well as up to four pictures in a collage to the cover of your book.

In addition, you can upload pictures, videos, voice messages and notes anywhere you want. How cool is that! 🙂

  • Desktop: Activate ” Add media” located in the right upper part of the chat edition page and click on one of the plus signs
  • Mobile: Click on the plus symbol and then on one of the plus signs

You can not only print WhatsApp messages but also any other chat content you want to create yourself!

Yes, that’s really easy.

  • Desktop: To delete a picture, video or voice message, just activate “Edit” and click on the x symbol in the upper right corner of the picture. If you do so, the picture, video or voice message disappears and a placeholder appears instead when activating “add media”.
  • Mobile: To delete a picture, video or voice message, just activate the pencil symbol and click on the x symbol in the upper right corner of the picture. If you do so, the picture, video or voice message disappears and a placeholder appears instead.

By the way: If you don’t want any videos or voice messages in your book, you can simply deactivate them on the editing page. 😊

Yes, of course! zapptales lets you print your entire chat or specific parts of your chat – just as you like.

  • Desktop: Just activate the “Edit mode” and click on the eye symbol within the message that you do not want to show in your book. This hides the respective message. If you want to hide an entire day just click on the date shown in the small blue box in the chat. As long as you are in the “Edit mode” hidden messages are greyed out, but still visible (so you can find them later, should you change your mind). Once you deactivate the “Edit mode” you can see your chat the way it will later be printed in your book – without the hidden messages.
  • Mobile: Just click the pen symbol in the top right hand corner and then on the eye symbol within the message you do not want to show in your book. This hides the respective message. If you want to hide an entire day just click on the date shown in the small blue box in the chat. As long as you are in the “Edit mode” hidden messages are greyed out, but still visible (so you can find them later, should you change your mind). Once you deactivate the “Edit mode” you can see your chat the way it will later be printed in your book – without the hidden messages.

Yes, that’s possible. Just upload the chat again and inform our support team via support@zapptales.com that you’d like to add the new messages to your book. The team will then start the process directly via our software. 😊

Of course 😊

  • Desktop: To change the chat background just go to “Chat”, click on “Background” and select one of the many backgrounds available;
  • Mobile: To change the chat background just go to “Chat”, click on the wheel symbol and select one of the many backgrounds available;

Our chat edition page is available in English, Spanish, German, Italian and Dutch. If you want to change the language to any one of these, please follow these steps:

  • Click in the address bar of your browser while you are on the chat edition page;
  • You will see a country code (such as .de, for example) after the address of the website (https://app.zapptales.com);
  • To change the language, just replace this country code by “en”, “es”, “nl” or “it” and hit enter;

If your chat has more then 500 pages, it is automatically divided into volumes after you order your book. And this is how it’s done:

  • The pages are spread evenly across the volumes, so that no volume is thicker than the other one! For example, if your chat has 1500 pages, it will automatically be divided into 3 volumes with 500 pages each.
  • The dedication on the first page will be printed on the first page of the first volume. The dedication on the last page will be printed on the last page of the last volume.
  • The price is always calculated according to the total number of pages, no matter whether your chat is divided into volumes or not.

And what will the covers look like? Each cover has the number of the volume printed below the cover picture. Just like in this example:

zapptales how WhatsApp book volumes

Our software is automatically dividing your book into volumes if it has more than 500 pages. How exactly this works, is explained in the last question.

However, you might want to choose on which days your books are divided, maybe you want to create different covers and dedications for your volumes. Currently, there’s no automated way for this. Yet, there’s a trick to do it manually. This is how it works:

Before we start, we’d again like remind you that only 500 pages per book are possible.

  1. When you have uploaded your chat, you first select a start and end date for volume 1 using the calendar in the chat edition page.
  2. Now you design volume 1 as you wish using all the design possibilities zapptales offers 😊 You can also add a number to the cover to know which volume it is.
  3. When you’re done with volume 1 you can add the book to your cart.
  4. Afterwards, you choose a start and end date for volume 2. The start date is the first day after the end date of volume 1.
  5. Now you can design volume 2 as you would like to have it and use all the editing possibilities zapptales offers 😊 You can also add a number to the cover to know which volume it is.
  6. When you’re done with volume 2 you can add the book to your cart. When doing so, you’ll be informed that there is already a book in your shopping cart. Please choose “Add”.
  7. When you’re done with all your volumes, you can simply go to the shopping cart and place your order 😊

In case you want to create more volumes, you can of course repeat step 4 to 6 until you’re done 😊

If you have any questions regarding this, please don’t hesitate to contact us. We’re always happy to help you! 😊

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Do you have any further questions, feedback or compliments?

Then please contact us directly. We look forward to hearing from you 😊
Just use one of the following contact options:

 E-Mail

support@zapptales.com

Daily from 8am to 10pm (CET)

Telefon

Live Chat

Available on the
chat edition page

Mo-Thu from 8:30am to 10pm (CET)
Fr from 8:30am to 5pm

Facebook Messenger

Facebook Messenger

Click the Facebook
Messenger logo above

Daily from 8am to 10pm (CET)