Step by step guide: How to copy media files from WebWhatsApp and add them to my zapptales book

Unfortunately, it can sometimes happen that WhatsApp does not upload all media files from your chat. This is because Android limits the data volume you can export from WhatsApp. This problem is caused by Android on WhatsApp and it is beyond our power to influence this.

We have, however, come up with a solution so that you can still add the missing media to your zapptales book:

On the zapptales chat edition page, you find place holders in those places where there are media files missing. Please make sure that the “Add media” function is activated, as the place holders are only visible in this mode. You can now manually add the missing media.

Please note:

This can only be done on a computer
This tutorial is made using the Google Chrome browser. We recommend you also use the Google Chrome browser

To access your WhatsApp media files and insert them into your chat, please follow these steps:

1. Open WebWhatsApp and the zapptales chat edition page in two separate windows

For the following steps, you need your PC.

Start by opening your personal zapptales chat edition page and WebWhatsApp (https://web.whatsapp.com/) in two separate windows.

2. Log in to WebWhatsApp

In order to log in to WebWhatsApp, please:

Open WhatsApp on your smartphone
Click onto the three small dots in the top right hand corner
Select WebWhatsApp and scan the QR Code on https://web.whatsapp.com/ in order to log in to WebWhatsApp

3. Download pictures and add them to zapptales

On WebWhatsApp, start by going to the section of the chat that has the missing picture
–> the easiest way of doing this is by searching for a message close to the missing picture
On the relevant picture, click on the arrow pointing downwards and select “download”
–> if the picture hasn’t previously been downloaded, you first have to click on the large arrow on the picture.
The picture now appears as a downloaded file in the bar at the bottom of the page.
Return to your chat edition page.
Drag and drop the picture you downloaded into its place holder on the chat edition page using your mouse.
Well done! You have uploaded your first picture to zapptales. Repeat this process until you have uploaded all the pictures you want to include in your book 😊

4. Download voice messages and videos and add them to zapptales

On WebWhatsApp, start by going to the section of the chat that has the missing video / voice message
–> if the video / voice message hasn’t previously been downloaded, you first have to click on the large arrow that appears on the media file.
The, on the relevant video / voice message, click on the arrow pointing downwards and select “download”
Return to your chat edition page.
Click on the “Upload Media” button in the relevant place holder and select the matching media file. You normally find this file in the “Downloads” folder of your computer.
Great job! You have uploaded the video / voice message to zapptales. Repeat this process until you have uploaded all the videos / voice messages you want to include in your book 😊

You would like to add this chat to a chat you have already uploaded at zapptales? No problem! Please contact our support team via email to support@zapptales.com. We can then start merging the two parts for you 😊

If there’s anything still unclear from this tutorial or if you have any other questions about zapptales, please get in touch and we’ll be happy to help!

Email

support@zapptales.com

Daily from 8 a.m. to 10 p.m.

Live Chat

Available on the
chat edition page

Mo-Thu from 8:30am to 10pm (CET)
Fr from 8:30am to 5pm