• Welcome to our customer support center 😊

  • Welcome to our customer support center 😊

How can we help you?

Here, you can quickly find the answers to frequently asked questions – and more 😉

Fragen zu zapptales

General questions about zapptales

Fragen zu unseren Chat Bücher

General questions about our chat books

Fragen zum Chat Upload und unseren Apps

Questions regarding chat upload and apps

Fragen zur Gestaltung un dem Inhalt

Questions regarding
the chat edition and missing content

Fragen zu den Preisen und der Bezahlung

Questions regarding
pricing and payment

Fragen zum Versand und der Lieferung

Questions regarding
shipment and delivery

The are the most frequently asked questions – and their answers 😉

That depends on the number of pages and your choice of product:

  • The hardcover version costs 29.90€ for books up to 150 pages, +4€ for every additional 50 pages.
  • The softcover version costs 26.90€ for books up to 150 pages, +4€ for every additional 50 pages.
  • The digital version, available in PDF, costs 14.90€ and is ready for instant download.

If you want your videos and voice messages visible as QR-Codes in your book or PDF, this costs uniquely 4.90€

And remember: Every additional copy is 25% off 🙂

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  • Germany: 5 – 7 working days (3.90€)
  • UK & Ireland:
    • Standard: 7 – 9 working days (9.95€)
    • Express: 5 – 7 working days (17.95€)
  • Austria:
    • Standard: 7 – 9 working days (7.95€)
    • Express: 5 – 7 working days (17.95€)
  • Rest of EU:
    • Standard: 7 – 12 working days (7.95€)
    • Express (only NL): 5 – 7 working days (17.95€)
  • Switzerland:
    • Standard: 7 – 10 working days (9.95€*/**)
    • Express: 5 – 7 working days (29.95€*/**)
  • USA, Canada, Hong Kong & Australia:
    • Standard: 12 – 15 working days (24.95€*/**)
    • Express: 7 – 9 working days (39.95€*/**)
  • South America (Argentina, Brazil, Colombia, Mexico):
    • Standard: 15 – 20 working days (24.95€*/**)
    • Express: 7 – 9 working days (45.95€*/**)
  • India: 15 – 20 working days (34.95€*/**)
  • Rest of World: 15 – 20 working days (24.95€ – 39.95€*/**)

The delivery time begins on the first working day after we have received your order.

As soon as your book has been shipped you will receive an e-mail with a tracking number and a link where you can check your shippment status at any time.

*International shippments are with DHL World Premium, which includes the cost of customs clearance as well as import taxes.

** In some cases the international shipping time can take longer than expected due to longer processing times in the customs clearance (in some cases up to 15-20 working days). Please contact our support@zapptales.com for more information.

zapptales ships your book of your WhatsApp or Facebook Messenger chat to almost every country in the world. Should your chosen country not be on the list above, please contact support@zapptales.com to find out more about delivery times and prices.

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Yes, that’s possible. With this, you can, e.g.; Add new messages to a chat you have already uploaded or add a part which is missing due to changing your phone or phone number. You can even combine WhatsApp and Facebook Messenger chats in one book with this option 😎

In order that it works, you first need to upload the chats separately to zapptales and then inform our support team via support@zapptales.com. The team will then start the merge directly via our software. 😊

Important: It’s only possible to merge two different chats without a time overlap. In case of an overlap, please tell us the period of each chat you’d like in your book.

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There can be different reasons if you notice that there are media (pictures, photos, videos, voice messages) missing when you visit your chat edition page – and we have a solution for all of them 😉:

  1. Reason: Unfortunately, Android puts a strict limit on the amount of data that can be exported from WhatsApp. This is an Android restriction that we cannot influence.
    Solution: We have developed a solution specifically for this problem: You can upload media you have sent / received via WhatsApp from WebWhatsApp and add them to your chat book. And this is how it’s done: Step-by-step guide
  2. Reason: Our app found only a few pictures, videos or voice messages that clearly fit your chat. Unfortunately, WhatsApp doesn’t give unique IDs to media files that can be used to clearly identify where they belong in your chat. So, our app tries to find the correct media using the date stamp. Unfortunately, there is not always an exact match so our app is only able to upload those files that are a 100% match.
    Solution: We have developed a solution specifically for this problem: You can upload media you have sent / received via WhatsApp from WebWhatsApp and add them to your chat book. And this is how it’s done: Step-by-step guide
  3. Reason: Our app wasn’t able to find the pictures, voice messages and videos because they are not saved on our phone anymore (for example, if you have deleted pictures, voice messages and videos from WhatsApp or your phone) or because you have moved the to a different storage folder, an SD card or Google Drive.
    Solution: You can upload media files manually when you are on our chat edition page. Please follow these instructions to do so.
  4. Reason: If you have chosen the wrong name when your were asked to select your name during the upload process in the app, our app might have gotten confused and wasn’t able to match the media to the correct chat.
    Solution: Please upload you chat again and select the correct name.

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This can have different reasons:

  • The uploading process hasn’t worked out. This can have different reasons:
    1. You have left the app during the upload and the chat upload has crashed
      • It is very important to not leave the app during the whole uploading process. In case you have left the app, you’d have to upload the chat again in order to have everything on the editing page.
    2. You don’t have a stable Wifi Connection or no Wifi connection at all and with this, the chat upload has crashed
      • Please connect your phone with a stable Wifi connection and reupload the chat
    3. There is a lot of media in your chat
      • If you have more than 1500 media in your chat, we’d recommend you to export the chat via iCloud. With this, it should definitely work. You can follow these instructions to upload it via iCloud.
  • Your media isn’t saved on your phone anymore
    In this case, you’d have to upload the media manually. This works easily via the place holders on the editing page 🙂 Please follow these instructions to do so.

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Do you have any further questions, feedback or compliments?

Then please contact us directly. We look forward to hearing from you 😊

Just use one of the following contact options:

 E-Mail

support@zapptales.com

Daily from 8am to 10pm (CET)

Telefon

Live Chat

Available on the
chat edition page

Mo-Thu from 8:30am to 10pm (CET)
Fr from 8:30am to 5pm

Facebook Messenger

Facebook Messenger

Click the Facebook
Messenger logo above

Daily from 8am to 10pm (CET)

Contact form 

This contact form is deactivated because you refused to accept Google reCaptcha service which is necessary to validate any messages sent by the form.

* If you use this contact form, we will register the following data:

– Your name
– Your e-mail address
– Date and time of the contact request

Data processing for the purpose of establishing contact with us takes place in accordance with Art. 6 Para. 1 lit.  GDPR on the basis of your voluntary consent and is used exclusively to ensure smooth support. Further information can be found in our privacy policy declaration §2d.

How can we help you?

Here, you can quickly find the answers to frequently asked questions – and more 😉

Fragen zu zapptales

General questions about zapptales

Fragen zu unseren Chat Bücher

General questions about our chat books

Fragen zum Chat Upload und unseren Apps

Questions regarding chat upload and apps

Fragen zur Gestaltung un dem Inhalt

Questions regarding the
chat edition and missing content

Fragen zu den Preisen und der Bezahlung

Questions regarding pricing and payment

Fragen zum Versand und der Lieferung

Questions regarding shipment and delivery

Do you have any further questions, feedback or compliments?

Then please contact us directly. We look forward to hearing from you 😊

Just use one of the following contact options:

 E-Mail

support@zapptales.com

Daily from 8am to 10pm (CET)

Telefon

Live Chat

Available on the
chat edition page

Mo-Thu from 8:30am to 10pm (CET)
Fr from 8:30am to 5pm

Facebook Messenger

Facebook Messenger

Click the Facebook
Messenger logo above

Daily from 8am to 10pm (CET)

Contact form

This contact form is deactivated because you refused to accept Google reCaptcha service which is necessary to validate any messages sent by the form.

* If you use this contact form, we will register the following data:

– Your name
– Your e-mail address
– Date and time of the contact request

Data processing for the purpose of establishing contact with us takes place in accordance with Art. 6 Para. 1 lit.  GDPR on the basis of your voluntary consent and is used exclusively to ensure smooth support. Further information can be found in our privacy policy declaration §2d.