• Welcome to our customer support center 😊

  • Welcome to our customer support center 😊

How can we help you?

Here, you can quickly find the answers to frequently asked questions – and more 😉

Fragen zu zapptales

General questions about zapptales

Fragen zu unseren Chat Bücher

General questions about our chat books

Fragen zum Chat Upload und unseren Apps

Questions regarding chat upload and apps

Fragen zur Gestaltung un dem Inhalt

Questions regarding
the chat edition and missing content

Fragen zu den Preisen und der Bezahlung

Questions regarding
pricing and payment

Fragen zum Versand und der Lieferung

Questions regarding
shipment and delivery

The are the most frequently asked questions – and their answers 😉

That depends on the number of pages and your choice of product:

  • The hardcover version costs 29.90€ for books up to 150 pages, +4€ for every additional 50 pages.
  • The softcover version costs 26.90€ for books up to 150 pages, +4€ for every additional 50 pages.
  • The digital version, available in PDF, costs 14.90€ and is ready for instant download.

If you want your videos and voice messages visible as QR-Codes in your book or PDF, this costs uniquely 4.90€

And remember: Every additional copy is 25% off 🙂

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  • Germany: 5 – 7 working days (3.90€)
  • UK & Ireland:
    • Standard: 7 – 9 working days (7.95€)
    • Express: 5 – 7 working days (17.95€)
  • Austria:
    • Standard: 7 – 9 working days (7.95€)
    • Express: 5 – 7 working days (17.95€)
  • Rest of EU:
    • Standard: 7 – 12 working days (7.95€)
    • Express (only NL): 5 – 7 working days (17.95€)
  • Switzerland:
    • Standard: 7 – 10 working days (9.95€*/**)
    • Express: 5 – 7 working days (29.95€*/**)
  • USA, Canada, Hong Kong & Australia:
    • Standard: 12 – 15 working days (24.95€*/**)
    • Express: 7 – 9 working days (39.95€*/**)
  • South America (Argentina, Brazil, Colombia, Mexico):
    • Standard: 15 – 20 working days (24.95€*/**)
    • Express: 7 – 9 working days (45.95€*/**)
  • India: 15 – 20 working days (34.95€*/**)
  • Rest of World: 15 – 20 working days (24.95€ – 39.95€*/**)

The delivery time begins on the first working day after we have received your order.

As soon as your book has been shipped you will receive an e-mail with a tracking number and a link where you can check your shippment status at any time.

*International shippments are with DHL World Premium, which includes the cost of customs clearance as well as import taxes.

** In some cases the international shipping time can take longer than expected due to longer processing times in the customs clearance (in some cases up to 15-20 working days). Please contact our support@zapptales.com for more information.

zapptales ships your book of your WhatsApp, Facebook Messenger, Instagram or Telegram chat to almost every country in the world. Should your chosen country not be on the list above, please contact support@zapptales.com to find out more about delivery times and prices.

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Yes, that’s possible. With this, you can, e.g.; Add new messages to a chat you have already uploaded or add a part which is missing due to changing your phone or phone number. You can even combine WhatsApp, Facebook Messenger, Instagram or Telegram chats in one book with this option 😎

In order that it works, you first need to upload the chats separately to zapptales and then inform our support team via support@zapptales.com. The team will then start the merge directly via our software. 😊

Important: It’s only possible to merge two different chats without a time overlap. In case of an overlap, please tell us the period of each chat you’d like in your book.

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This can have different reasons:

  • The uploading process hasn’t worked out. This can have different reasons:
    1. You have left the app during the upload and the chat upload has crashed
      • It is very important to not leave the app during the whole uploading process. In case you have left the app, you’d have to upload the chat again in order to have everything on the editing page.
    2. You don’t have a stable Wifi Connection or no Wifi connection at all and with this, the chat upload has crashed
      • Please connect your phone with a stable Wifi connection and reupload the chat

Please make sure that you have a stable WLAN connection during the chat upload and do not close or leave the zapptales app. If your chat is still not uploaded correctly, please contact our support team: support@zapptales.com

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Do you have any further questions, feedback or compliments?

Then please contact us directly. We look forward to hearing from you 😊

Just use one of the following contact options:

 E-Mail

support@zapptales.com

Daily from 8am to 10pm (CET)

Telefon

Live Chat

Available on the
chat edition page

Mo-Thu from 8:30am to 8pm (CET)
Friday from 8:30am to 5pm (CET)

Facebook Messenger

Facebook Messenger

Click the Facebook
Messenger logo above

Mo-Thu from 8:30am to 8pm (CET)
Friday from 8:30am to 5pm (CET)

Contact form 

This contact form is deactivated because you refused to accept Google reCaptcha service which is necessary to validate any messages sent by the form.

* If you use this contact form, we will register the following data:

– Your name
– Your e-mail address
– Date and time of the contact request

Data processing for the purpose of establishing contact with us takes place in accordance with Art. 6 Para. 1 lit.  GDPR on the basis of your voluntary consent and is used exclusively to ensure smooth support. Further information can be found in our privacy policy declaration §2d.

How can we help you?

Here, you can quickly find the answers to frequently asked questions – and more 😉

Fragen zu zapptales

General questions about zapptales

Fragen zu unseren Chat Bücher

General questions about our chat books

Fragen zum Chat Upload und unseren Apps

Questions regarding chat upload and apps

Fragen zur Gestaltung un dem Inhalt

Questions regarding the
chat edition and missing content

Fragen zu den Preisen und der Bezahlung

Questions regarding pricing and payment

Fragen zum Versand und der Lieferung

Questions regarding shipment and delivery

Do you have any further questions, feedback or compliments?

Then please contact us directly. We look forward to hearing from you 😊

Just use one of the following contact options:

 E-Mail

support@zapptales.com

Daily from 8am to 10pm (CET)

Telefon

Live Chat

Available on the
chat edition page

Mo-Thu from 8:30am to 8pm (CET)
Friday from 8:30am to 5pm (CET)

Facebook Messenger

Facebook Messenger

Click the Facebook
Messenger logo above

Mo-Thu from 8:30am to 8pm (CET)
Friday from 8:30am to 5pm (CET)

Contact form

This contact form is deactivated because you refused to accept Google reCaptcha service which is necessary to validate any messages sent by the form.

* If you use this contact form, we will register the following data:

– Your name
– Your e-mail address
– Date and time of the contact request

Data processing for the purpose of establishing contact with us takes place in accordance with Art. 6 Para. 1 lit.  GDPR on the basis of your voluntary consent and is used exclusively to ensure smooth support. Further information can be found in our privacy policy declaration §2d.