Problems exporting your chat via iPhone

PROBLEMPOTENTIAL ISSUE(S)SOLUTION
1
My email is stuck in the outbox1) Wi-Fi connection is unstable
2) iCloud Drive is not activated for WhatsApp
3) Not enough data space
Our suggestion:
Use our zapptales app to export your chat! You can download it in the Apple Store.

Not a fan of apps? The following tips might solve the problems:
1) Check if your Wi-Fi connection is stable
2) Make sure that your iCloud Drive is activated for WhatsApp
3) Make sure you have enough data space on your phone
After checking all the tips, check your outbox again or close the e-mail app and open it again.

2I can’t enter the zapptales email addressiPhone email account is not set upOur suggestion:
Use our zapptales app to export your chat! You can download it in the Apple Store.

Not a fan of apps? The following tips might solve the problems:

Set up an email account in your iPhone settings. You can follow the official Apple instructions for this here

3It just won’t work with iCloudOur suggestion:
Use our zapptales app to export your chat! You can download it in the Apple Store.

Not a fan of apps? The following tips might solve the problems:

1) Try to send us your chat via Dropbox.
2) Try to send us your chat via Google Drive.

Your problem couldn’t be solved? Please don’t hesitate to contact us. We’ll find a solution!