Sometimes our software cannot process your chat. In this case you automatically receive an error message leading you to this page.
But what went wrong? There are different potential reasons for this error e-mail:
- Your WhatsApp chat export failed (e.g. a missing or damaged zip file)
- You have sent us a file in an unknown format (e.g. a PDF or Word file)
- You have sent us a chat from another messaging service (e.g. Threema or Line)
There are different possible solutions for different systems.