Fragen zum Chat Upload und unseren Apps

Questions regarding chat upload and apps

Questions regarding chat upload and apps

iPhone App

If the upload process does not seem to progress or has stopped we recommend the following steps:

  1. Check if you have the latest version of the app installed. If not, please update to the latest version through the app store.
  2. Sometimes the iPhone has some difficulties in processing big amounts of data and is not able to upload the chat if there are too many other apps opened at the same time. Therefore, we recommend you to close all other apps (by double clicking on the home button and swiping up all the other apps) and to try the upload again.
  3. Sometimes a lack of free space in the iPhone might cause the upload to stop. Please check how much memory is left on your phone. In case it is under 2 GB we recommend deleting some files in order to free some space. You can delete large videos from the galery or the temporary files from Safari.
  4. In case it’s a very long chat with a lot of media, it might be too much for our app. Please export your chat via iCloud. How it works is explained here. 😊

If, after doing these steps, it still does not work please contact our support team (support@zapptales.com).

If the upload process does not seem to progress or has stopped we recommend the following steps:

  1. Check if you have the latest version of the app installed. If not, please update to the latest version through the app store.
  2. Sometimes the iPhone has some difficulties in processing big amounts of data and is not able to upload the chat if there are too many other apps opened at the same time. Therefore, we recommend you to close all other apps (by double clicking on the home button and swiping up all the other apps) and to try the upload again.
  3. Sometimes a lack of free space in the iPhone might cause the upload to stop. Please check how much memory is left on your phone. In case it is under 2GB we recommend deleting some files in order to free some space. You can delete large videos from the galery or the temporary files from Safari.
  4. In case it’s a very long chat with a lot of media, it might be too much for our app. Please export your chat via iCloud. How it works is explained here. 😊

If, after doing these steps, it still does not work please contact our support team (support@zapptales.com).

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Android App

I have installed the Android app and am trying to upload my chat – but the upload shows no progress or the app crashes. What can I do?

In this case, please check to following:

  • Please make sure that you always use the most recent version of our app.
  • It is important that you use a stable WiFi connection to upload your chat. If you do not have a stable connection right now, please try again once you have a stable connection.
  • It might be that you have too many other apps open in the background. Please make sure to close all these apps completely and restart the chat upload. For most Android phones, you can close your apps this way:
    1. Click on the square button at the bottom of your screen
    2. Select “close all”

Should you have tried all this and the upload still doesn’t work, please contact our customer support team: support@zapptales.com. We will find a solution for you 😊

Unfortunately, WhatsApp limits the data export for Android. When sending your chat with media, usually only the last 50 to 60 pictures, videos and voice messages and only up to 10,000 messages are sent.

However, when sending your chat without media, the limit increases to 40,000 messages. These are at least 1,000 pages! Afterwards, the pictures are directly uploaded with our zapptales app. With this, there is no limit for the number of pictures, videos and voice messages. Our app uploads as many pictures as it can find. Missing pictures, videos and voice messages can be uploaded on our chat editing page.

There are 2 folders for media for each chat. There’s one for sent media and one for received media. After choosing your name, our app knows exactly where to search for the pictures, videos and voice messages and whose pictures, videos and voice messages they are. When not choosing your name, our app might not be able to do so and it might cannot find all pictures, videos and voice messages.

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General questions regarding chat upload

The app is the easiest and fastest way to upload your WhatsApp chat.

Should you have a very long chat with lots of media files that our app can’t process or should you not want to install an app, however, you can also export your chat via email. You can find out how this works here.

Please note: It is only possible to upload a WhatsApp chat via email. If you want to upload a Facebook Messenger chat, please follow these instructions.

It might be possible 😊 Please contact our support team (support@zapptales.com) and we will check if we can process your file.

I have already saved my WhatsApp chat externally (email, text file, cloud storage). How can I send it to zapptales?

The best way to export your WhatsApp chat is via our app. If you don’t have your chat in WhatsApp anymore, but have saved it externally, however, it is still possible to turn it into a book. There are several options:

  1. You have saved your chat as an email:
    –> If you have saved your WhatsApp chat as an email, just forward this email to en@zapptales.com
  2. You have saved your chat as a “.txt” file:
    –> If you have saved your chat as a txt- file, please send this file as an attachment to en@zapptales.com.
  3. You have saved your chat in a cloud storage (Dropbox, Google Drive or iCloud):
    –> If you are able to send your chat via email using iCloud, please send it to en@zapptales.com.
    –> Should you have saved your chat to Dropbox or Google Drive, please send us the download link to en@zapptales.com.

If you have sent us your chat and have received an email called “We have received your chat, but something went wrong”, please contact our support team via support@zapptales.com.

We will find a solution so that you can transform your favourite chat into a book 😊

First of all, we ask you for your patience: With long chats or Facebook Messenger , it can take up to 15 mins or even longer until you recieve this email.

But if you still don’t receive an email containing your login data despite having been really patient, please check whether:

  • Our email got caught in your spam folder
  • Your chat is stuck in your smartphone’s outbox, in case ou have sent it via email. One small piece of advice: Sending your chat with an active WIFI connection speeds things up

Still no email? Please contact support@zapptales.com so that we can help you!

  1. First, you have to download a copy of your Facebook data (ideally to your computer);
  2. Once you have downloaded all your data you can select the chat you want to turn into a book and upload it to our software;
  3. Once you have uploaded your chat it takes about 10-20 minutes before you receive an e-mail with your login data to your personal chat edition page. Now you’re ready to get start editing your book 😊

Please click here to find a step-by-step instruction for this. It is important that you follow these steps exactly. Thank you 😊

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Do you have any further questions, feedback or compliments?

Then please contact us directly. We look forward to hearing from you 😊
Just use one of the following contact options:

 E-Mail

support@zapptales.com

Daily from 8am to 10pm (CET)

Telefon

Live Chat

Available on the
chat edition page

Mo-Thu from 8:30am to 10pm (CET)
Fr from 8:30am to 5pm

Facebook Messenger

Facebook Messenger

Click the Facebook
Messenger logo above

Daily from 8am to 10pm (CET)