Fragen zum Chat Upload und unseren Apps

Questions regarding chat upload and apps

Questions regarding chat upload and apps

General questions regarding chat upload (WhatsApp)

The app is the easiest and fastest way to upload your WhatsApp chat.

If our app is not available in your country, you can also export your chat via email. You can find out how this works here.

Please note: It is only possible to upload a WhatsApp chat via email. If you want to upload a Facebook Messenger, Instagram, iMessage, Threema or Telegram chat, please follow the respective instructions.

It might be possible 😊 Please contact our support team (support@zapptales.com) and we will check if we can process your file.

The best way to export your WhatsApp chat is via our app. If you don’t have your chat in WhatsApp anymore, but have saved it externally, however, it is still possible to turn it into a book. There are several options:

  1. You have saved your chat as an email:
    –> If you have saved your WhatsApp chat as an email, just forward this email to en@zapptales.com
  2. You have saved your chat as a “.txt” file:
    –> If you have saved your chat as a txt- file, please send this file as an attachment to en@zapptales.com.
  3. You have saved your chat in a cloud storage (Dropbox, Google Drive or iCloud):
    –> If you are able to send your chat via email using iCloud, please send it to en@zapptales.com.
    –> Should you have saved your chat to Dropbox or Google Drive, please send us the download link to support@zapptales.com.

If you have sent us your chat and have received an email called “We have received your chat, but something went wrong”, please contact our support team via support@zapptales.com.

We will find a solution so that you can transform your favourite chat into a book 😊

First of all, we ask you for your patience: With long chats, it can take up to 15 mins or even longer until you recieve this email.

But if you still don’t receive an email containing your login data despite having been really patient, please check whether our email got caught in your spam folder.

Still no email? Please contact support@zapptales.com so that we can help you!

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Questions regarding the chat upload via iPhone App (WhatsApp)

If the upload process does not seem to progress or has stopped we recommend the following steps:

  1. Check if you have the latest version of the app installed. If not, please update to the latest version through the app store.
  2. Sometimes the iPhone has some difficulties in processing big amounts of data and is not able to upload the chat if there are too many other apps opened at the same time. Therefore, we recommend you to close all other apps (by double clicking on the home button and swiping up all the other apps) and to try the upload again.
  3. Sometimes a lack of free space in the iPhone might cause the upload to stop. Please check how much memory is left on your phone. In case it is under 2 GB we recommend deleting some files in order to free some space. You can delete large videos from the galery or the temporary files from Safari.
  4. In case it’s a very long chat with a lot of media, it might be too much for our app. Please export your chat via iCloud. How it works is explained here. 😊

If, after doing these steps, it still does not work please contact our support team (support@zapptales.com).

If the upload process does not seem to progress or has stopped we recommend the following steps:

  1. Check if you have the latest version of the app installed. If not, please update to the latest version through the app store.
  2. Sometimes the iPhone has some difficulties in processing big amounts of data and is not able to upload the chat if there are too many other apps opened at the same time. Therefore, we recommend you to close all other apps (by double clicking on the home button and swiping up all the other apps) and to try the upload again.
  3. Sometimes a lack of free space in the iPhone might cause the upload to stop. Please check how much memory is left on your phone. In case it is under 2GB we recommend deleting some files in order to free some space. You can delete large videos from the galery or the temporary files from Safari.
  4. In case it’s a very long chat with a lot of media, it might be too much for our app. Please export your chat via iCloud. How it works is explained here. 😊

If, after doing these steps, it still does not work please contact our support team (support@zapptales.com).

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Questions regarding the chat upload via Anrdoid App (WhatsApp)

I have installed the Android app and am trying to upload my chat – but the upload shows no progress or the app crashes. What can I do?

In this case, please check to following:

  • Please make sure that you always use the most recent version of our app.
  • It is important that you use a stable WiFi connection to upload your chat. If you do not have a stable connection right now, please try again once you have a stable connection.
  • It might be that you have too many other apps open in the background. Please make sure to close all these apps completely and restart the chat upload. For most Android phones, you can close your apps this way:
    1. Click on the square button at the bottom of your screen
    2. Select “close all”

Should you have tried all this and the upload still doesn’t work, please contact our customer support team: support@zapptales.com. We will find a solution for you 😊

There are 2 folders for media files for each chat. There’s one for sent media and one for received media. Choosing your name helps our app to find the correct pictures, videos and voice messages.

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General questions regarding the chat upload (iMessage)

In this case, it is most likely that our software was not able to process the date format of your chat messages. Please contact our friendly support team via support@zapptales.com so that we can help you solve the problem.

We have compiled this easy step-by-step tutorial to show you how to upload your iMessage Chat to zapptales 😊

No, it is not possible to use the zapptales app to upload your iMessage chat. Please follow the steps in this step-by-step tutorial exactly to upload your iMessage chat.

Unfortunately, it is not possible to export a specific iMessage chat from your iPhone. So, in the first step, you need to create a full backup of your iPhone on your computer. In the next step, you can then select the specific chat you want to upload to zapptales and turn it into a book. This means that you only upload the particular chat you want to print.

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General questions regarding the chat upload (Facebook Messenger)

We have compiled this easy step-by-step tutorial to show you how to upload your Facebook Messenger Chat to zapptales 😊

No, it is not possible to use the zapptales app to upload your Facebook Messenger chat. Please follow the steps in this step-by-step tutorial exactly to upload your Facebook Messenger chat. We recommend you do this on a PC, because your mobile might be out of its depth with very large chats.

This is probably because your ZIP file is too large for our software to process (more than 4GB). In this case, please follow this tutorial to reduce the size of your ZIP file (best done on a PC) and upload the reduced file.

Unfortunately, Facebook doesn’t offer the option to download only one specific chat from your Facebook account. So, in the first step, you need to download all your Facebook chats in one ZIP file to your PC. In the next step, you can then select the specific chat you want to upload to zapptales and turn it into a book. This means that you only upload the particular chat you want to print.

In this case, it is most likely that our software was not able to process the date format of your chat messages. Please contact our friendly support team via support@zapptales.com so that we can help you solve the problem.

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General questions regarding the chat upload (Instagram chat)

We have compiled this easy step-by-step tutorial to show you how to upload your Instagram Chat to zapptales 😊

Unfortunately, it is not possible to upload your Instagram chat via the zapptales app. You need a PC to upload your Instagram chat. Please make sure to follow the instructions exactly 😊

Unfortunately, Instagram doesn’t offer the option to download only one specific chat from your Instagram account. So, in the first step, you need to download all your Instagram chats in one ZIP file to your PC. In the next step, you can then select the specific chat you want to upload to zapptales and turn it into a book. This means that you only upload the particular chat you want to print.

If you have a very large chat, it can happen that Instagram splits it into several ZIP files.

In order to turn your entire chat into a book, please take these steps:

  1. Upload each part of your chat to zapptales separately. Please follow these instructions
  2. Once you have uploaded all parts of your chat, please contact us on support@zapptales.com so that we can connect your chats for you
  3. As soon as we have merged your chats, you can start creating your Instagram chat book.

If you have received an e-mail with the subject line “We have received your data, but something went wrong”, please contact our friendly customer support team via e-mail (support@zapptales.com).

We will find a way for you to print your favourite chat!

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General questions regarding the chat upload (Telegram chat)

In this case, it is most likely that our software was not able to process the date format of your chat messages. Please contact our friendly support team via support@zapptales.com so that we can help you solve the problem.

We have compiled this easy step-by-step tutorial to show you how to upload your Telegram chat to zapptales 😊

Unfortunately, it is not possible to upload your Telegram chat via the zapptales app. You need a PC to upload your Telegram chat. Please make sure to follow the instructions exactly 😊

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Do you have any further questions, feedback or compliments?

Then please contact us directly. We look forward to hearing from you 😊
Just use one of the following contact options:

 E-Mail

support@zapptales.com

Daily from 8am to 10pm (CET)

Telefon

Live Chat

Available on the
chat edition page

Mo-Thu from 8:30am to 8pm (CET)
Friday from 8:30am to 5pm (CET)

Facebook Messenger

Facebook Messenger

Click the Facebook
Messenger logo above

Mo-Thu from 8:30am to 8pm (CET)
Friday from 8:30am to 5pm (CET)