I haven’t received an email with my login data – why?

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First of all, we ask you for your patience: With long chats, it can take up to 15 mins or even longer until you recieve this email.

But if you still don’t receive an email containing your login data despite having been really patient, please check whether our email got caught in your spam folder.

Still no email? Please contact support@zapptales.com so that we can help you!

I received an error email. What happend?

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If you have sent us your chat and have received an email called “We have received your chat, but something went wrong”, please contact our support team via support@zapptales.com.

We will find a solution so that you can transform your favourite chat into a book 😊

I have already saved my WhatsApp chat externally (email, text file, cloud storage). How can I send it to zapptales?

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The best way to export your WhatsApp chat is via our app. If you don’t have your chat in WhatsApp anymore, but have saved it externally, however, it is still possible to turn it into a book. There are several options:

  1. You have saved your chat as an email:
    –> If you have saved your WhatsApp chat as an email, just forward this email to en@zapptales.com
  2. You have saved your chat as a “.txt” file:
    –> If you have saved your chat as a txt- file, please send this file as an attachment to en@zapptales.com.
  3. You have saved your chat in a cloud storage (Dropbox, Google Drive or iCloud):
    –> If you are able to send your chat via email using iCloud, please send it to en@zapptales.com.
    –> Should you have saved your chat to Dropbox or Google Drive, please send us the download link to support@zapptales.com.

I have already saved my WhatsApp chat as a Word or PDF document. Can I send this file to zapptales and turn it into a book?

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It might be possible 😊 Please contact our support team (support@zapptales.com) and we will check if we can process your file.

How can I send my chat via email?

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The app is the easiest and fastest way to upload your WhatsApp chat.

If our app is not available in your country, you can also export your chat via email. You can find out how this works here.

Please note: It is only possible to upload a WhatsApp chat via email. If you want to upload a Facebook Messenger, Instagram, iMessage, Threema or Telegram chat, please follow the respective instructions.