In this case, it is most likely that our software was not able to process the date format of your chat messages. Please contact our friendly support team via support@zapptales.com so that we can help you solve the problem.
Unfortunately, Facebook doesn’t offer the option to download only one specific chat from your Facebook account. So, in the first step, you need to download all your Facebook chats in one ZIP file to your PC. In the next step, you can then select the specific chat you want to upload to zapptales and turn it into a book. This means that you only upload the particular chat you want to print.
This is probably because your ZIP file is too large for our software to process (more than 4GB). In this case, please follow this tutorial to reduce the size of your ZIP file (best done on a PC) and upload the reduced file.
No, it is not possible to use the zapptales app to upload your Facebook Messenger chat. Please follow the steps in this step-by-step tutorial exactly to upload your Facebook Messenger chat. We recommend you do this on a PC, because your mobile might be out of its depth with very large chats.
We have compiled this easy step-by-step tutorial to show you how to upload your Facebook Messenger Chat to zapptales 😊
