Archive for: General questions about zapptales

Your chat is only stored on our servers for four weeks from your most recent login (for a maximum of 6 months in total) – that means you can take a creative break whenever you feel like it and come back to your chat when you are ready. After this, your data is deleted automatically.

In addition to this, you also have the option to store your chat permanently in the zapptales cloud after when you purchase a book. The cost for a storage period of 10 years is 9.90 €. You can extend this period in 5 year increments for 2 € each. Your chat will also be deleted automatically at the end of your chosen storage period.

Of course, you can also ask us to delete all your data at any time: just send us an e-mail to support@zapptales.com.

Of course. You can request the deletion of your data at any time by sending a simple e-mail to support@zapptales.com. Please note, however, that the fees already paid for the chat storage cannot be refunded.

Saving your chat at zapptales has two advantages 😉

1) On the one hand, you can save the chat you have created completely independently of your messenger provider, your mobile phone or your laptop. With your personal access you can read your chat again and again, no matter from which device and no matter if you have deleted it somewhere else.

2) Furthermore, you can design, expand and re-order your book at any time. Normally, the chat that you uploaded to zapptales to design a book is automatically deleted 4 weeks after your last visit to your personal chat edition page.

Of course, you can also request the deletion of your data at any time by sending a simple e-mail to support@zapptales.com, should you change your mind 🥰

Only you or someone holding the book in their hands and with a QR Code scanner has access to your videos and voice messages.

You can delete your chat via the zapptales app at any time you want.

• Android: Open the zapptales app, go to “My chats”, click on the chat for a few seconds and choose “Delete”;

• iPhone: Open the zapptales app, go to “My chats” and swipe from right to left in order to delete it;

Important: this process of deleting cannot be undone. Your data and what you edited until then will be deleted. If you want to edit your chat again afterwards you will have to export the chat from WhatsApp, Facebook Messenger, Instagram, iMessage, Threema or Telegram and start editing it again.