I have received an error email. What happened?

In this case, it is most likely that our software was not able to process the date format of your chat messages. Please contact our friendly support team so that we can help you solve the problem.

I only want to turn a specific Facebook Messenger chat into a book. Why do I have to download all my Facebook Chats to my PC first?

Unfortunately, Facebook doesn’t offer the option to download only one specific chat from your Facebook account. So, in the first step, you need to download all your Facebook chats in one ZIP file to your PC. In the next step, you can then select the specific chat you want to upload to zapptales and turn it into a book. This means that you only upload the particular chat you want to print.

The process has stalled at “Loading chat list”. Why is there no progress?

This is probably because your ZIP file is too large for our software to process (more than 4GB). In this case, please follow this tutorial to reduce the size of your ZIP file (best done on a PC) and upload the reduced file.

Can I use the zapptales app to upload my Facebook Messenger chat?

No, it is not possible to use the zapptales app to upload your Facebook Messenger chat. Please follow the steps in this step-by-step tutorial exactly to upload your Facebook Messenger chat. We recommend you do this on a PC, because your mobile might be out of its depth with very large chats.

How do I upload my Facebook Messenger chat to zapptales to turn it into a book?

We have compiled this easy step-by-step tutorial to show you how to upload your Facebook Messenger Chat to zapptales 😊

I have used the Android app and exported my chat without media – but there is still a part of my chat missing! What can I do?

If you’ve already sent the chat without media and it’s still incomplete, you’ve probably reached the limit for the WhatsApp chat export with Android. Unfortunately, Android limits the export to the last 40 thousand messages. This is a limit we cannot influence. However, there are different options to work around it:


Option 1:
In case your chat partner has an iPhone you could try to export the chat with it. With an iPhone, it’s no problem to upload the whole chat.

Option 2:
Have you exported the chat to yourself via e-mail earlier? It would then be possible to merge the two parts.

Option 3:
You could copy the messages from web.whatsapp.com and upload them to zapptales. This is how it works:


Who is your delivery partner?

The book you print of your WhatsApp, Facebook Messenger, Instagram or Telegram chat is delivered to you with DHL or UPS.

We have specifically chosen DHL and UPS as our logistics partners for its reliability. All parcels are insured and can be tracked – nationally and internationally.

We have deliberately chosen quality over budget – the personal nature of your very own WhatsApp, Facebook Messenger, Instagram or Telegram chat as a book is worth it!

Countries, delivery times and costs?

  • Germany: 5 – 7 working days (3.90€)
  • UK & Ireland:
    • Standard: 7 – 9 working days (7.95€)
    • Express: 5 – 7 working days (17.95€)
  • Austria:
    • Standard: 7 – 9 working days (7.95€)
    • Express: 5 – 7 working days (17.95€)
  • Rest of EU:
    • Standard: 7 – 12 working days (7.95€)
    • Express (only NL): 5 – 7 working days (17.95€)
  • Switzerland:
    • Standard: 7 – 10 working days (9.95€*/**)
    • Express: 5 – 7 working days (29.95€*/**)
  • USA, Canada, Hong Kong & Australia:
    • Standard: 12 – 15 working days (24.95€*/**)
    • Express: 7 – 9 working days (39.95€*/**)
  • South America (Argentina, Brazil, Colombia, Mexico):
    • Standard: 15 – 20 working days (24.95€*/**)
    • Express: 7 – 9 working days (45.95€*/**)
  • India: 15 – 20 working days (34.95€*/**)
  • Rest of World: 15 – 20 working days (24.95€ – 39.95€*/**)

The delivery time begins on the first working day after we have received your order.

As soon as your book has been shipped you will receive an e-mail with a tracking number and a link where you can check your shippment status at any time.

*International shippments are with DHL World Premium, which includes the cost of customs clearance as well as import taxes.

** In some cases the international shipping time can take longer than expected due to longer processing times in the customs clearance (in some cases up to 15-20 working days). Please contact our support@zapptales.com for more information.

zapptales ships your book of your WhatsApp, Facebook Messenger, Instagram or Telegram chat to almost every country in the world. Should your chosen country not be on the list above, please contact support@zapptales.com to find out more about delivery times and prices.