Will the QR Codes in the book work if I do not order the chat storage?

Yes 😉 The QR codes function independently of the chat storage. If you have activated the QR codes on the editing page (then both sliders are purple), the QR codes will also appear in the checkout. The costs for the QR codes are also independent of the chat storage.

I don’t want to design a book, I just want to save a PDF of my chat. How can I do that?

I don’t want to design a book, I just want to save a PDF of my chat. How can I do that?

Answer: Whatever you want to do with your chat, the first step is always to upload it to zapptales. The procedure for this is different for every messenger. Here you can find the respective instructions: https://www.zapptales.com/de/chat-buch-gestalten/

The PDF file costs up to 500 pages of chat 14,90 €. But don’t worry, the upload and design are free. Only when you decide on a product and place an order will there be costs for you. If your chat has more than 500 pages, you can also order a PDF file. In this case, please contact our support team directly at support@zapptales.com so that we can quote you a price.

Can I request the permanent deletion of my data?

Of course. You can request the deletion of your data at any time by sending a simple e-mail to support@zapptales.com. Please note, however, that the fees already paid for the chat storage cannot be refunded.

Where is my data stored?

The protection of your data is very important to us! That is why they are only stored on high-security servers in Germany and transmitted in encrypted form.

Question: Will the QR Codes in the book work if I do not order the chat storage?

Answer: Yes 😉 The QR codes function independently of the chat storage. If you have activated the QR codes on the editing page (then both sliders are purple), the QR codes will also appear in the checkout. The costs for the QR codes are also independent of the chat storage.

What is the advantage of saving my chat at zapptales?

Saving your chat at zapptales has two advantages 😉

1) On the one hand, you can save the chat you have created completely independently of your messenger provider, your mobile phone or your laptop. With your personal access you can read your chat again and again, no matter from which device and no matter if you have deleted it somewhere else.

2) Furthermore, you can design, expand and re-order your book at any time. Normally, the chat that you uploaded to zapptales to design a book is automatically deleted 4 weeks after your last visit to your personal chat edition page.

Of course, you can also request the deletion of your data at any time by sending a simple e-mail to support@zapptales.com, should you change your mind 🥰

I only want to save my chat and not order a book/PDF. How can I do this?

Chat storage alone is not yet a standard product that we offer – but don’t worry, there is a solution 😉

No matter what you want to do with your chat, the first step is always to upload it to zapptales. The procedure for this is different for every messenger. Here you can find the respective instructions: https://www.zapptales.com/en/create-chat-book/. Uploading and designing your chat is always free of charge.

To have your chat saved in the zapptales cloud, please contact our support team directly (support@zapptales.com). We will arrange for the storage and send you a corresponding payment link by e-mail. The permanent storage of your chat in the zapptales cloud costs 4.90 €.

I have received an error email. What happened?

In this case, it is most likely that our software was not able to process the date format of your chat messages. Please contact our friendly support team so that we can help you solve the problem.

I only want to turn a specific Facebook Messenger chat into a book. Why do I have to download all my Facebook Chats to my PC first?

Unfortunately, Facebook doesn’t offer the option to download only one specific chat from your Facebook account. So, in the first step, you need to download all your Facebook chats in one ZIP file to your PC. In the next step, you can then select the specific chat you want to upload to zapptales and turn it into a book. This means that you only upload the particular chat you want to print.

The process has stalled at “Loading chat list”. Why is there no progress?

This is probably because your ZIP file is too large for our software to process (more than 4GB). In this case, please follow this tutorial to reduce the size of your ZIP file (best done on a PC) and upload the reduced file.

Can I use the zapptales app to upload my Facebook Messenger chat?

No, it is not possible to use the zapptales app to upload your Facebook Messenger chat. Please follow the steps in this step-by-step tutorial exactly to upload your Facebook Messenger chat. We recommend you do this on a PC, because your mobile might be out of its depth with very large chats.