The app (Android) didn’t upload any / all pictures, videos and voice messages

Sometimes WhatsApp may not upload all the media files from your chat. This can be due to the following reasons:

  • You have an Android phone and a very long chat? Unfortunately, Android limits the amount of data that can be exported to 15Mb (chat with media) or 40,000 messages (chat without media); this is a limitation of Android that we have no control over.
  • You cancelled the chat upload in the middle of the process (in this case we recommend you to re-upload the chat).
  • You don’t have all the media files saved on your phone anymore (because you might have deleted them at some point)

To complete your chat, there are the following solutions:

  • Edit your zapptales book on your phone and use the “Add Media” option to add the missing media from your phone gallery to your book.
  • Upload individual media files manually via WebWhatsApp on your computer. Please note that this only works for media files from the last three months (due to a limitation of WhatsApp). You can find out exactly how this works here.

I only want to turn a specific iMessage chat into a book. Why do I have to create a full backup of my iPhone?

Unfortunately, it is not possible to export a specific iMessage chat from your iPhone. So, in the first step, you need to create a full backup of your iPhone on your computer. In the next step, you can then select the specific chat you want to upload to zapptales and turn it into a book. This means that you only upload the particular chat you want to print.

Can I use the zapptales app to upload my iMessage chat?

No, it is not possible to use the zapptales app to upload your iMessage chat. Please follow the steps in this step-by-step tutorial exactly to upload your iMessage chat.

How do I upoad my iMessage chat to zapptales to turn it into a book?

We have compiled this easy step-by-step tutorial to show you how to upload your iMessage Chat to zapptales 😊

Can I use the zapptales app to upload my Telegram chat?

Unfortunately, it is not possible to upload your Telegram chat via the zapptales app. You need a PC to upload your Telegram chat. Please make sure to follow the instructions exactly 😊

How do I upload my Telegram chat to zapptales to turn it into a book?

We have compiled this easy step-by-step tutorial to show you how to upload your Telegram chat to zapptales 😊

I have received an error e-mail – what shall I do now?

If you have received an e-mail with the subject line “We have received your data, but something went wrong”, please contact our friendly customer support team via e-mail (support@zapptales.com).

We will find a way for you to print your favourite chat!

Instagram has split my chat into several ZIP files. What should I do now?

If you have a very large chat, it can happen that Instagram splits it into several ZIP files.

In order to turn your entire chat into a book, please take these steps:

  1. Upload each part of your chat to zapptales separately. Please follow these instructions
  2. Once you have uploaded all parts of your chat, please contact us on support@zapptales.com so that we can connect your chats for you
  3. As soon as we have merged your chats, you can start creating your Instagram chat book.

I only want to turn a specific Instagram chat into a book. Why do I have to download all my data from Instagram first?

Unfortunately, Instagram doesn’t offer the option to download only one specific chat from your Instagram account. So, in the first step, you need to download all your Instagram chats in one ZIP file to your PC. In the next step, you can then select the specific chat you want to upload to zapptales and turn it into a book. This means that you only upload the particular chat you want to print.

Can I use the zapptales app to upload my Instagram chat to zapptales?

Unfortunately, it is not possible to upload your Instagram chat via the zapptales app. You need a PC to upload your Instagram chat. Please make sure to follow the instructions exactly 😊