General questions

What is zapptales?

With zapptales you can print your WhatsApp or Facebook Messenger chat and transform it into a unique book – the perfect gift or to hold on to your best memories. With zapptales you have the possibility to edit your WhatsApp or Facebook Messenger messages, deleting those you don‘t want to include in your book, changing the size of the pictures, choosing a cool background and personalizing names and colors.

Print a WhatsApp or Facebook Messenger chat? Yes, it’s possible 🙂

Just imagine: Print the entire WhatsApp or Facebook Messenger conversation (including all pictures) – your own love story, your travel journal, a modern baby book, to say thank you to your bridesmaid or as a gift to your best friend…

It’s the perfect gift for your anniversary, birthday, Mother’s Day, Valentine’s day, Christmas, to say thank you or goodbye, or as a keepsake – for your friend, your husband, your wife, your fiancé, your mum, your dad, your grandparents, your fellow travellers or your colleagues… Or, of course, to keep forever!

However, if you have no interest in a physical book you can also download the same content as PDF and store it as a beautiful WhatsApp backup copy.

What cover types can I choose from to print my WhatsApp or Facebook Messenger chat as a book?

To print your WhatsApp or Facebook Messenger chat as a book, you can choose between a softcover and hardcover version. Both versions are printed in a DIN A 5 format (14.8 x 21.0 cm). The cover has a thickness of 2mm and we use 135g/qm glossy paper for the print.

Is there a page limit for my zapptales book?

No, there is no page limit. You can print your entire WhatsApp chat as a book. So that you don’t have to lug around bricks and for the binding to be as crisp in 10 years’ time as it is today, chats with more than 500 pages are automatically divided into volumes. The next FAQ point tells you more about how exactly this is done.

I want to print my WhatsApp or Facebook Messenger chat as a book. How long can my chat be? Is there a data limit?

There is no data limitation if you want to print your WhatsApp or Facebook Messenger chat – your chat can be as long as you want. Very long chats are simply divided into volumes.

Is there a minimum length my chat needs to have to be printed as a book?

There is no exact minimum length you chat needs to have – yet, to turn it into a book, it needs at least 36 pages. But don’t worry – if your chat has less than 36 pages, our software adds plain pages and you can still print a book. On these pages, you can add personal notes, write down your thoughts or add more pictures to make your book even more personal! 🙂

Does zapptales also print books from other instant messaging services or text messages?

You don’t want to print a WhatsApp or Facebook Messenger conversation, but a chat from a different messaging service? Currently, we print WhatsApp chats and Facebook Messenger chats as a book. We are already working on integrating other messaging services.

In order to stay up to date with all our newest features, follow us on Facebook: https://www.facebook.com/zapptales/ or register for our newsletter: https://www.zapptales.com/en/newsletter/.

Can I merge different chat conversations in one book?

Yes, that’s possible. With this, you can, e.g.; expand a chat, you have already uploaded or a part which is missing due to changing a phone, or phone number. You can even print chats with different chatpartners in one book with this option. 😎

In order that it works, you need to upload the chats to zapptales and inform our support team via support@zapptales.com. The team will then start the merge directly via our software. 😊

Important: It’s only possible to merge two different chats without a time overlap. In case of an overlap, only the first chat will be completely uploaded. The other chat will be added starting on the last date of the first chat.

I have already saved my WhatsApp chat as a Word or PDF document. Can I send this file to zapptales and turn it into a book?

No, please send your WhatsApp chat directly from WhatsApp to zapptales. Other file formats such as Word or PDF cannot be printed as a zapptales book.

I have already saved my WhatsApp chat as an email. Can I forward this email to zapptales?

Yes, with zapptales you can also print a WhatsApp chat you have already saved as an email. Please forward this email to en@zapptales.com. Should you receive an error message, please contact support@zapptales.com so that we can help you with this.

iPhone App

There’s no process in uploading the chat

If the upload process does not seem to progress or has stopped we recommend the following steps:

  1. Check if you have the latest version of the app installed. If not, please update to the latest version through the app store.
  2. Sometimes the iPhone has some difficulties in processing big amounts of data and is not able to upload the chat if there are too many other apps opened at the same time. Therefore, we recommend you to close all other apps (by double clicking on the home button and swiping up all the other apps) and to try the upload again.
  3. Sometimes a lack of free space in the iPhone might cause the upload to stop. Please check how much memory is left on your phone. In case it is under 2GB we recommend deleting some files in order to free some space. You can delete large videos from the galery or the temporary files from Safari.
  4. In case it’s a very long chat with a lot of media, it might be too much for our app. Please export your chat via iCloud. How it works is explained here. 😊

If, after doing these steps, it still does not work please contact our support team (support@zapptales.com).

The app crashed

If the upload process does not seem to progress or has stopped we recommend the following steps:

  1. Check if you have the latest version of the app installed. If not, please update to the latest version through the app store.
  2. Sometimes the iPhone has some difficulties in processing big amounts of data and is not able to upload the chat if there are too many other apps opened at the same time. Therefore, we recommend you to close all other apps (by double clicking on the home button and swiping up all the other apps) and to try the upload again.
  3. Sometimes a lack of free space in the iPhone might cause the upload to stop. Please check how much memory is left on your phone. In case it is under 2GB we recommend deleting some files in order to free some space. You can delete large videos from the galery or the temporary files from Safari.
  4. In case it’s a very long chat with a lot of media, it might be too much for our app. Please export your chat via iCloud. How it works is explained here. 😊

If, after doing these steps, it still does not work please contact our support team (support@zapptales.com).

How do I delete my chat from zapptales?

You can delete your chat via the zapptales app at any time you want.

This is how it worksOpen the zapptales app, go to “My chats” and swipe from right to left in order to delete it

.

Important: this process of deleting cannot be undone. Your data and what you edited until then will be deleted. If you want to edit your chat again afterwards you will have to export the chat from WhatsApp and start editing it again.

Android App

Why without media first?

Unfortunately, WhatsApp limits the data export for Android. When sending your chat with media, usually only the last 50 to 60 pictures, videos and voice messages and only up to 10,000 messages are sent.

However, when sending your chat without media, the limit increases to 40,000 messages. These are at least 1,000 pages! Afterwards, the pictures are directly uploaded with our zapptales app. With this, there is no limit for the number of pictures, videos and voice messages. Our app uploads as many pictures as it can find. Missing pictures, videos and voice messages can be uploaded on our chat editing page.

Why couldn’t the app find all or any pictures, videos and voice messages?

There could be different reasons for it:

  1. Our app couldn’t find the pictures, videos and voice messages because they aren’t saved directly on the phone.
  2. Our app couldn’t find them because you have put them in another folder or saved them on an SD-Card or in Google Drive
  3. In case you haven’t chosen your name but e.g. the one of your chat partner, it might be the reason that our app couldn’t find it. The reason for this will be explained in the answer of the next question.

Why do I have to choose my name?

There are 2 folders for media for each chat. There’s one for sent media and one for received media. After choosing your name, our app knows exactly where to search for the pictures, videos and voice messages and whose pictures, videos and voice messages they are. When not choosing your name, our app might not be able to do so and it might cannot find all pictures, videos and voice messages.

The app crashed

Please keep care on always having the newest version of our app. If the app crashed, we recommend you close it completely and restart it. In case this still doesn’t work, please contact our customer support: support@zapptales.com. Our support will definitely find a solution for you! 😊

There’s no process in uploading the chat

In this case the app might has crashed. Please follow the instructions in the answer of the last question.

My WhatsApp chat does not appear entirely, what happened?

You’d like to print your WhatsApp chat but there is missing a part of it? This can have different reasons:

Unfortunately, only the last 40 thousand messages are exportet with Android and we cannot influence this limit. However, there are different options to avoid this problem.

Option 1:
In case your chat partner has an iPhone you could try to export the chat with it. With an iPhone, it’s no problem to upload the whole chat.

Option 2:
Have you exported the chat to yourself via e-mail earlier? It would then be possible to merge the two parts.

Option 3:
You could delete newer messages from the WhatsApp chat on the phone so that more of the older ones are exported. This option, however, might be a lot of work.

Is one of these options possible for you? Please contact our support (support@zapptales.com) and they will explain it to you in detail! 🙂

If you have any questions regarding this point, please contact our support team (support@zapptales.com).

How do I delete my chat from zapptales?

You can delete your chat via the zapptales app at any time you want.

This is how it works: Open the zapptales app, go to “My chats”, click on the chat for a few seconds and choose “Delete”.

Important: this process of deleting cannot be undone. Your data and what you edited until then will be deleted. If you want to edit your chat again afterwards you will have to export the chat from WhatsApp and start editing it again.

Prices

How much does a book of my WhatsApp or Facebook Messenger chat cost?

That depends on the number of pages and your choice of product:

  • The softcover version costs 26.90€ for books up to 150 pages, +4€ for every additional 50 pages.
  • The hardcover version costs 29.90€ for books up to 150 pages, +4€ for every additional 50 pages.
  • The digital version, available in PDF, costs 14.90€ and is ready for instant download.

If you want your videos and voice messages in your book or PDF, this costs 4.90€

And remember: Every additional copy is 25% off 🙂

Can I calculate the price of my zapptales book in advance?

Unfortunately, not. The price for your WhatsApp or Facebook Messenger chat as a book depends on the length of the WhatsApp or Facebook Messenger chat you print – and that depends on the number of messages, pictures, videos and voice messages you sent, if you want them in your book and which time period you want to print from WhatsApp or Facebook Messenger .

In the chat edition page we give you an estimate about the number of pages your WhatsApp or Facebook Messenger book will have. The final price can only be calculated when you have decided whether you want to buy a hardcover or softcover book.

I have a question about data privacy

I want to print my WhatsApp or Facebook Messenger chat. How does zapptales deal with my data?

Keeping your data safe and respecting your privacy is extremely important for us. Therefore, we have taken care of the all necessary arrangements.

The process of generating the book of your WhatsApp or Facebook Messenger chat is fully automated – from your chat export until the book is in your hands. That means that your information is not seen by anyone but you.

In order to keep your data safe, our website is completely SSL-encrypted. Your data are processed on high security servers in Germany.

For further information, please also visit our privacy policy and our terms and conditions.

How long does zapptales store my chat for?

Our software saves your chat for 4 weeks after your most recent visit to the chat edition page. That way, you have plenty of time to take a creative break before continuing to edit your chat. After this time, your data is automatically deleted – but don’t worry, we’ll remind you of this before the 4 weeks are over 🙂

How do I delete my chat from zapptales?

You can delete your chat via the zapptales app at any time you want.

  • Android: Open the zapptales app, go to “My chats”, click on the chat for a few seconds and choose “Delete”.

  • iPhone: Open the zapptales app, go to “My chats” and swipe from right to left in order to delete it

.

Important: this process of deleting cannot be undone. Your data and what you edited until then will be deleted. If you want to edit your chat again afterwards you will have to export the chat from WhatsApp or Facebook Messenger and start editing it again.

I have a question about the QR codes

What happens to voice messages and videos?

Voice messages and videos are uploaded on the editing page as well. On the editing page you can decide whether you want them in your book or not. If you activated them on the editing page, they appear as QR codes on the editing page and later in the book. You can scan them with the QR code scanner in our app or with any QR code scanner of your choice.

How and where can I access the videos and voice messages?

You can access your videos and voice messages at any time by using the QR Code scanner in our zapptales app or by using any other QR Code scanner of your choice. 😊

Do I have access to the videos and voice messages even though I’ve only ordered a PDF? Do I still need a QR Code scanner?

If you have ordered your book or PDF with QR codes, they appear in the PDF as well. In this case, you need a QR code scanner as well to access the videos and voice messages. 😊

Can I access the videos and voice messages in my book even though I’ve deleted them from my phone or my chat?

Yes, you can! 😊 As the files are saved on high security servers, they are available for you 24/7 – even if you have deleted the videos or voice messages from your phone or your chat at some point.

Who has access to my videos and voice messages?

Only you or someone holding the book in their hands and with a QR Code scanner has access to your videos and voice messages.

Where are the videos and voice messages saved?

The privacy of your data is very important to us! For this reason, your videos and voice messages are saved on high security servers in Germany and the data transfer is encrypted.

I have a question about editing my chat

How much time do I have to turn my WhatsApp or Facebook Messenger chat into a book?

Once you have exported your WhatsApp or Facebook Messenger chat to zapptales, our software stores it for 4 weeks. Every time you return to the chat edition page, this time period starts anew: That means that your most recent status is always saved for another 4 weeks. After these 4 weeks, your chat is automatically deleted in order to protect your data. But don’t worry, we will send you a reminder shortly before the 4 weeks are over.

You want to print your WhatsApp or Facebook Messenger chat as a book, but you need more time to edit it? Not a problem! Just let us know and we can extend this period for you (support@zapptales.com).

I need a break! How do I save the changes I have made so far?

All your settings are saved automatically. So, if you have to interrupt the editing process or if you simply need a small break, you can just close your browser. To return to your personal chat edition page, just click on the link we have sent you in the email ‘We have received your chat’. That way, you can continue creating your book at any time and print your most treasured Whatsapp conversations.

I received an error email. What happened?

If you received an error email from our system (after exporting your chat via e-mail), this is usually because WhatsApp didn’t send the text file (.txt) of your chat. But no book without a text!

This may have the following reasons:

  • The sent ZIP file is empty
  • The email was sent without media
  • The sent iCloud link is faulty

In this case we recommend you to try it again, as it usually works when trying to export the chat through WhatsApp again. If the text file is still not being attached we recommend you to use an alternative email app (with Android you are asked what email app you want to use when exporting your chat through WhatsApp).

We will definitely find a way for you to print your favourite WhatsApp chat!

I haven’t received an email with my login data - why?

First of all, we ask you for your patience: With long chats or Facebook Messenger , it can take up to 15 mins or even longer until you recieve this email.

But if you still don’t receive an email containing your login data despite having been really patient, please check whether:

  • Your chat is stuck in your smartphone’s outbox. One small piece of advice: Sending your chat with an active WIFI connection speeds things up;
  • Our email got caught in your spam folder;

Still no email? Please contact support@zapptales.com so that we can help you!

My chat link doesn’t work anymore - why?

Has it been more than 4 weeks since you last logged on to your chat edition page? The link to your personal chat edition page is only active as long as your data are stored on the zapptales server. All your data and settings are saved for 4 weeks following your last visit to the chat edition page. After this time period, your data are deleted and the link won’t work anymore.

In order to print your WhatsApp or Facebook Messenger conversation, you will now have to start the entire process anew.

My WhatsApp chat does not appear entirely, what happened?

You’d like to print your WhatsApp chat but there is missing a part of it? This can have different reasons.

Possible solutions are:

  • for iPhone and Android (recommended): Please install the zapptales app and export your chat following the instructions on our website
  • for iPhone: Alternatively, you can try exporting your chat via iCloud to en@zapptales.com
  • for Android: Unfortunately, only the last 40 thousand messages are exportet with Android and we cannot influence this limit. However, there are different options to avoid this problem.

Option 1:
In case your chat partner has an iPhone you could try to export the chat with it. With an iPhone, it’s no problem to upload the whole chat.

Option 2:
Have you exported the chat to yourself via e-mail earlier? It would then be possible to merge the two parts.

Option 3:
You could delete newer messages from the WhatsApp chat on the phone so that more of the older ones are exported. This option, however, might be a lot of work.

Is one of these options possible for you? Please contact our support (support@zapptales.com) and they will explain it to you in detail! 🙂

If you have any questions regarding this point, please contact our support team (support@zapptales.com).

How can I add missing media later on in the process?

You want to print your WhatsApp chat, but there are pictures, videos or voice messages missing? You can upload this on the editing page.

  • Desktop: When a media file (photo, audio, video) is missing you will see the following message in the chat edition page when you activate “Add media”:

Englisch

Here you can easily upload an image, a video or a voice message to your chat. The easiest way to do so is to open the same chat on https://web.whatsapp.com/. You can see where which picture, video or voice message belongs and even save them from there and upload it to zapptales. Please follow the instructions in this video to do so: https://www.youtube.com/watch?v=kUD2ilBQbZ0&feature=youtu.be

  • Mobile: When a media file (photo, audio, video) is missing you will see the following message in the chat edition page:

Englisch

By clicking on it, you can add the missing media file 🙂

In addition, you can upload pictures, videos, voice messages and notes anywhere you want by activating the “Edition modus” located in the right upper part of the chat edition page. How cool is that! 🙂

Can I upload additional pictures, voice messages and videos?

You can add your favourite picture as well as up to four pictures in a collage to the cover of your book.

In addition, you can upload pictures, videos, voice messages and notes anywhere you want. How cool is that! 🙂

  • Desktop: Activate ” Add media” located in the right upper part of the chat edition page and click on one of the plus signs
  • Mobile: Click on the plus symbol and then on one of the plus signs

You can not only print WhatsApp messages but also any other chat content you want to create yourself!

Can I delete individual pictures, videos and voice messages?

Yes, that’s really easy.

  • Desktop: To delete a picture, video or voice message, just activate “Edit” and click on the x symbol in the upper right corner of the picture. If you do so, the picture, video or voice message disappears and a placeholder appears instead when activating “add media”.
  • Mobile: To delete a picture, video or voice message, just activate the pencil symbol and click on the x symbol in the upper right corner of the picture. If you do so, the picture, video or voice message disappears and a placeholder appears instead.

By the way: If you don’t want any videos or voice messages in your book, you can simply deactivate them on the editing page. 😊

Can I delete individual messages?

Yes, of course! zapptales lets you print your entire WhatsApp or Facebook Messenger chat or only selected WhatsApp or Facebook Messenger messages.

  • Desktop: Just activate “Edit” click on the eye symbol of the message you don’t want to appear in your book. That hides the message – you can still recognise it as a faded-out message in the “Edit” mode. After deactivating “Edit”, the message is no longer shown.
  • Mobile: Just activate the pencil symbol and click on the eye symbol of the message you don’t want to appear in your book. That hides the message – you can still recognise it as a faded-out message when the pencil symbol is activated. After deactivating it, the message is no longer shown.

Can I add further messages during the editing process?

Yes, that’s possible. Just upload the chat again and inform our support team via support@zapptales.com that you’d like to add the new messages to your book. The team will then start the process directly via our software. 😊

Are all the signs, special characters and emojis included?

Yes, they are!

However, WhatsApp and Facebook Messenger regularly update is emoji data base and we constantly try to be up to date. So, if there should be any problem in processing emojis, please let us know.

How are very long chats divided into volumes?

If your chat has more then 500 pages, it is automatically divided into volumes after you order your book. And this is how it’s done:

  • The pages are spread evenly across the volumes, so that no volume is thicker than the other one! For example, if your chat has 1500 pages, it will automatically be divided into 3 volumes with 500 pages each.
  • The dedication on the first page will be printed on the first page of the first volume. The dedication on the last page will be printed on the last page of the last volume.
  • The price is always calculated according to the total number of pages, no matter whether your chat is divided into volumes or not.

And what will the covers look like? Each cover has the number of the volume printed below the cover picture. Just like in this example:

zapptales how WhatsApp book volumes

Can I manually create volumes?

Our software is automatically dividing your book into volumes if it has more than 500 pages. How exactly this works, is explained in the last question “How are very long chats divided into volumes?”

However, you might want to choose on which days your books are divided, maybe you want to create different covers and dedications for your volumes. Currently, there’s no automated way for this. Yet, there’s a trick to do it manually. This is how it works:

Before we start, we’d again like remind you that only 500 pages per book are possible.

  1. When you have uploaded your chat, you choose a period for volume 1.
  2. Now you design volume 1 as you’d like with all the design possibilities zapptales offers 😊 Please take care on adding a number to the cover to be able to know which book which volume is.
  3. When you’re done with volume 1 you put it in the shopping cart
  4. Afterwards, you choose a period for volume 2. The start date is the day after the end date of volume 1
  5. Now you can design volume 2 as you would like to have it and use all the editing possibilities zapptales offers 😊 Please take care on adding a number to the cover again to be able to know which book which volume is.
  6. As soon as you’re done with volume 2, you add this to the shopping cart as well. When doing so, you’ll be informed that there is already a book in your shopping cart. Please choose “Add”.
  7. When you’re done, you can simply go to the shopping cart and order your books 😊

In case you want to create more volumes, you can of course repeat step 4 to 6 until you’re done 😊

I have a question about payment options

What payment options do I have?

To pay for your zapptales book, you can choose from the following payment options: PayPal, Amazon Payments, Visa, MasterCard, iDeal, direct banking or wire transfer.

What bank details should I use when paying via wire bank transfer?

Please transfer the due amount to:

Recipient: zapptales GmbH
IBAN: DE73 7016 9466 0000 9049 96
BIC: GENODEF1M03

Reference: Your order number (which you can find in the email ‘Your order with zapptales’)
Address (if required): Lucile-Grahn-Str. 47, 81675 Munich, Germany

To speed up the production process, you can also send us a payment confirmation to support@zapptales.com.

Please note: When paying via wire bank transfer or advance payment, the production process can only be started once we have received your payment in full. This also means that the delivery period only starts once we have received your payment in full.

I have a question regarding shipment

Who is your delivery partner?

The book you print of your WhatsApp or Facebook Messenger chat is delivered to you with DHL or UPS.

We have specifically chosen DHL and UPS as our logistics partners for its reliability. All parcels are insured and can be tracked – nationally and internationally.

We have deliberately chosen quality over budget – the personal nature of your very own WhatsApp or Facebook Messenger chat as a book is worth it!

What are the delivery times and costs?

  • Germany: 5-7 working days (3,90€)
  • UK & Ireland:
    • Standard 7-9 working days (9,95€)
    • Express 5 -7 working days (19,95€)
  • Austria:
    • Standard 7-9 working days (7,95€)
    • Express 5-7 working days (14,95€)
  • Rest of EU: 7-12 working days (7,95€)
  • Switzerland:
    • Standard 7-10 working days (9,95€*)
    • Express 5-7 working days (24,95€*)
  • Rest of World: 10-20 working days (24,95 €*/**)

As soon as your book has been shipped you will receive an e-mail with a tracking number and a link where you can check your shippment status at any time.

*International shippments are with DHL World Premium, which includes the cost of customs clearance as well as import taxes.

** In some cases the international shipping time can take longer than expected due to longer processing times in the customs clearance (in some cases up to 15-20 working days). Please contact our support@zapptales.com for more information.

Can I speed up the delivery process?

Please contact us for express delivery options.

What countries do you you deliver to?

zapptales ships your book of your WhatsApp or Facebook Messenger chat to almost every country in the world. Should your chosen country not be on the list above, please contact support@zapptales.com to find out more about delivery times and prices.

You have not found the answer to your question? Please contact us and we will be happy to help!