Can I upload additional pictures, voice messages and videos?

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You can add your favourite picture as well as up to four pictures in a collage to the cover of your book.

In addition, you can upload pictures, videos, voice messages and notes anywhere you want. How cool is that! 😊

  • Desktop: Activate ” Add media” located in the right upper part of the chat edition page and click on one of the plus signs
  • Mobile: Click on the plus symbol and then on one of the plus signs

That way, you can not only print WhatsApp, Facebook Messenger, Instagram, iMessage, Threema or Telegram messages but also any other chat content you want to create yourself!

I need a break! How do I save the changes I have made so far?

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All your settings are saved automatically. So, if you have to interrupt the editing process or if you simply need a small break, you can just close your browser. To return to your personal chat edition page, just click on the link we have sent you in the email ‘We have received your chat’. That way, you can continue creating your book at any time and print your most treasured WhatsApp, Facebook Messenger, Instagram, iMessage, Threema or Telegram conversations.

How much time do I have to turn my WhatsApp, Facebook Messenger, Instagram, iMessage, Threema or Telegram chat into a book?

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Once you have exported your WhatsApp, Facebook Messenger, Instagram, iMessage, Threema or Telegram chat to zapptales, our software stores it for 4 weeks. Every time you return to the chat edition page, this time period starts anew: That means that your most recent status is always saved for another 4 weeks (for a maximum of 6 months). After these 4 weeks, your chat is automatically deleted in order to protect your data.

You want to print your chat but need more time to design your book? Or you want to save your chat on zapptales for a long time? No problem! Just let us know (support@zapptales.com) and for 9.90 € you can store your chat up to 10 years in the zapptales cloud.

The subtitles under the pictures are missing. What can I do?

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Unfortunately, WhatsApp doesn’t export the subtitles underneath the pictures on iPhones. The good news: You can add them manually 😊 Just activate the “Edit mode” and click on the pen symbol underneath the pictures.

Helpful hint: If you are using your PC to edit your book, you can also open WebWhatsApp in a separate tab to copy and paste the subtitles from your chat into your book 😊

The app (iPhone) couldn’t upload any / all pictures, videos and voice messages

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This can have different reasons:

  • The uploading process hasn’t worked out. This can have different reasons:
    1. You have left the app during the upload and the chat upload has crashed
      • It is very important to not leave the app during the whole uploading process. In case you have left the app, you’d have to upload the chat again in order to have everything on the editing page.
    2. You don’t have a stable Wifi Connection or no Wifi connection at all and with this, the chat upload has crashed
      • Please connect your phone with a stable Wifi connection and reupload the chat

Please make sure that you have a stable WLAN connection during the chat upload and do not close or leave the zapptales app. If your chat is still not uploaded correctly, please contact our support team: support@zapptales.com

I haven’t received an email with my login data – why?

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First of all, we ask you for your patience: With long chats, it can take up to 15 mins or even longer until you recieve this email.

But if you still don’t receive an email containing your login data despite having been really patient, please check whether our email got caught in your spam folder.

Still no email? Please contact support@zapptales.com so that we can help you!

I received an error email. What happend?

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If you have sent us your chat and have received an email called “We have received your chat, but something went wrong”, please contact our support team via support@zapptales.com.

We will find a solution so that you can transform your favourite chat into a book 😊

I have already saved my WhatsApp chat externally (email, text file, cloud storage). How can I send it to zapptales?

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The best way to export your WhatsApp chat is via our app. If you don’t have your chat in WhatsApp anymore, but have saved it externally, however, it is still possible to turn it into a book. There are several options:

  1. You have saved your chat as an email:
    –> If you have saved your WhatsApp chat as an email, just forward this email to en@zapptales.com
  2. You have saved your chat as a “.txt” file:
    –> If you have saved your chat as a txt- file, please send this file as an attachment to en@zapptales.com.
  3. You have saved your chat in a cloud storage (Dropbox, Google Drive or iCloud):
    –> If you are able to send your chat via email using iCloud, please send it to en@zapptales.com.
    –> Should you have saved your chat to Dropbox or Google Drive, please send us the download link to support@zapptales.com.

I have already saved my WhatsApp chat as a Word or PDF document. Can I send this file to zapptales and turn it into a book?

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It might be possible 😊 Please contact our support team (support@zapptales.com) and we will check if we can process your file.

How can I send my chat via email?

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The app is the easiest and fastest way to upload your WhatsApp chat.

If our app is not available in your country, you can also export your chat via email. You can find out how this works here.

Please note: It is only possible to upload a WhatsApp chat via email. If you want to upload a Facebook Messenger, Instagram, iMessage, Threema or Telegram chat, please follow the respective instructions.